Customer Reviews for U-Haul of Southside

5,758 reviews

102 S Union Av   Bakersfield, CA 93307
(& Brundage)

(661) 323-2511

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(661) 323-2511

102 S Union Av
Bakersfield, CA 93307
(& Brundage)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Phillip Vasquez 
Rating:
5.0

Customer did not leave a comment.

pedro rodriguez 
Rating:
5.0

Great service as always

Timothy Miller 
Rating:
4.0

Customer did not leave a comment.

Patrick Miles 
Rating:
5.0

Customer did not leave a comment.

james ahrens 
Rating:
5.0

Customer did not leave a comment.

Hermelinda Lopez 
Rating:
4.0

Customer did not leave a comment.

Anthony Aguilar 
Rating:
3.0

Bait and switch pricing. You’ve sold my email address! Will no longer look to U-Haul.

Dennis Smith 
Rating:
5.0

All went well

Mark Garcia 
Rating:
5.0

Great Service

ISLAM BHATTI 
Rating:
5.0

Customer did not leave a comment.

Othon Gomez 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez 
Rating:
1.0

Customer did not leave a comment.

Pablo Pineda 
Rating:
5.0

Customer did not leave a comment.

Cole Metzger 
Rating:
1.0

I was trying to pay at the end of my rental and I had to use 2 cards well they took the money off ot F the second card but the first one was declined so I had to add money to the second card and pay all in one. Well, I never got the $222.10 that they took off the first try. And they said it would go back to my card but it hasn't. Very unhelpful.

Amanda Edmiaston 
Rating:
4.0

Customer did not leave a comment.

Jessica Eaton 
Rating:
4.0

Customer did not leave a comment.

Samath Neuan 
Rating:
1.0

I was told I would get a discount for the locations I selected not being available and having to travel more distance. I was charged over $200 more. I am very unhappy with my experience

Maria Isabel Ramirez 
Rating:
5.0

Customer did not leave a comment.

Samuel Boyd 
Rating:
1.0

Customer did not leave a comment.

Alexandria Cruz 
Rating:
1.0

Will not return to this U-Haul. I reserved/rented a trailer, bought a tow hitch and when I asked for help (locking pin defective) the employee tried to use a zip tie as a cotter pin. I stopped him as it was unsafe and so he ignored me and went to break. Need better training/better customer service.

OBED ALEJO 
Rating:
5.0

Customer did not leave a comment.

Ercilia Rivera 
Rating:
3.0

maintenance all trucks,. the truck i rented had issues with the transmission an the brakes were not safe ,. i had to pump the brakes to make a complete an safe stop..the windows on the truck were not clean

Graciela Astorga 
Rating:
5.0

Nothing

edward long 
Rating:
5.0

Great service. Quick pick up and drop off. Thank you

ALEX NAVARRO 
Rating:
4.0

Customer did not leave a comment.

Rena Sambrano 
Rating:
5.0

Customer did not leave a comment.

robert hagan 
Rating:
5.0

Customer did not leave a comment.

ROY BURDINE 
Rating:
5.0

Customer did not leave a comment.

Timothy Miller 
Rating:
5.0

Customer did not leave a comment.

Kennisha Bailey 
Rating:
5.0

None

Gerald Fletcher 
Rating:
5.0

Customer did not leave a comment.

Frank Simmer 
Rating:
3.0

I did not choose this location for a reason. It has a 2.9 rating on Google maps. It had one person working the desk on a Saturday morning when people are doing the majority of their moving. They did not have any of the furniture dollies available that I had specifically requested for my move which I reserved one week out. I was forced into this location because the jackasses that run your company did not have the U-Haul that I wanted reserved at the place 10 minutes from my house and sent me to the entirely opposite end of the city in order to pick up a U-Haul that should be available readily in any location nearby. Please do better for the love of God. The only redeeming factors of this location was that the staff that I was able to deal with after I finally got someone because the first person was buried by some asshole that didn't know how to order a U-Haul. The staff was working exceedingly hard to make things happen at that location and the fact that there were only two of them was insane. Management at that location should be taken out back and shot. That is of course a metaphor for you should get rid of them. They are running that place on a shoestring budget. Audit them today.

Samuel Nickolls 
Rating:
5.0

Customer did not leave a comment.

Laura Costello 
Rating:
4.0

The system was a little slow, not sure if the rain had an impact on this matter.

Rogelio Duque 
Rating:
4.0

Have more than 1 person working the counter. The line was long and we waited a significant amount of time for our pick up time.

Gilbert Rodriguez 
Rating:
5.0

I originally placed my reservation using the on-line system. Apparently the size truck I had reserved wasn’t available at the location selected, although the website appeared to show it was available. That would be my only recommendation, that what appears available online is indeed available.

Karen Sanford 
Rating:
3.0

Customer did not leave a comment.

Angel Varela 
Rating:
5.0

Customer did not leave a comment.

Ineka Reed 
Rating:
5.0

JOSE was superb! Extremely friendly and personable! He made me feel cared for and important! He did an amazing job and for that I’m grateful and delighted! Excellent employee! Keep up the awesome job!

April Parker 
Rating:
4.0

Customer did not leave a comment.

Steven Bloomberg 
Rating:
5.0

Outstanding customer service

eunice canchola 
Rating:
1.0

Customer did not leave a comment.

ANDRES CERVANTES 
Rating:
4.0

Customer did not leave a comment.

Jeremy Graf 
Rating:
5.0

Crack the windows because the cab had a very strong cleaner smell. Over all everything was great!

Hillary Blackburn 
Rating:
5.0

Customer did not leave a comment.

Cindy Panduro 
Rating:
5.0

Thank you for your wonderful service! Best service at this location.

Kathleen Palafox 
Rating:
5.0

Customer did not leave a comment.

Raymond Verdin 
Rating:
3.0

Customer did not leave a comment.

Christina Tersolo 
Rating:
3.0

Customer did not leave a comment.

Christy Tersolo 
Rating:
5.0

Customer did not leave a comment.

DANIEL ESCOBEDO 
Rating:
5.0

Smooth transaction returning the car dolly. Friendly staff for a busy Saturday morning. No complaints with this location.

DONNIE HUGHES 
Rating:
3.0

Customer did not leave a comment.

RUBEN RAMOSMARQUEZ 
Rating:
5.0

Very professional

Kim Blunt 
Rating:
5.0

Customer did not leave a comment.

Anthony Lamar 
Rating:
5.0

Customer did not leave a comment.

Robert Poole 
Rating:
5.0

Customer did not leave a comment.

michael drummer 
Rating:
5.0

Communication between central and the companies they make reservations for.

Hazahel Ramirez 
Rating:
2.0

The inside of the location smells awful. I imagine that also how the works act as well. I went to drop off my rental and they only had one person working at the front to for ever to rent my rental.

Abel Rugesga 
Rating:
5.0

Very nice and clean environment very nice people the workers were all nice and understanding I will always rent from them

Laura Costello 
Rating:
3.0

This is a scary part of town. Try to return at a better location.

Sam Chernabaeff 
Rating:
5.0

For the rental Process you get 5 out of 5-CLEAN. Just a thought: Just like at airports, you might want a place for overnight personal vehicle storage. You could add it for a fee. Also, I almost did not bother with this 5 for 5 evaluation submission, because it did not automatically transfer the contract information to the evaluation.

David Hanley 
Rating:
5.0

Customer did not leave a comment.

JAVIER OROZCOMARTINEZ 
Rating:
3.0

I did not like the fact that I was put on the E Alert list and had to wait 30 minutes on the phone to get taken off the list just so I could rent the uhaul. They did not even tell me why I was on this do not rent list. I did not owe any money, there was no reason I should have been on the list and they fixed it in 2 minutes and did not tell me why I was even on the list to begin with. It was very inconvenient and frustrating to be put on a list for no reason and delay my rental when I was on a timeline to move my stuff.

Regina Carrasco 
Rating:
1.0

The two workers were very unprofessional. The lady gave my truck to someone else and then gave me the wrong keys to another. The whole process took over an hour into my reservation. The employees were incredibly snippy with all customers and just overal not friendly. I would not return.

Heliodoro Martinez Bautista 
Rating:
4.0

Truck I rented smelled awful. Like a cigarette gangbang in my nostrils! It smelled like the unwanted pregnancy of rancid cigarette breath and mildew. Not a big deal, air fresheners made it bearable. At least the truck was clean. So good job on that! Overall 4.5/5 experience

Cyrus Anthonys 
Rating:
3.0

This dealer never answers his own phone. Impossible to coordinate any activities. First appointment the parts had not arrived. Wasted 90 mile trip. They told me they would have to trim some of the rear fascia/bumper. I had installation instructions from U-haul internet site and said no. It was finally installed with no trimming. Excellent results after all that. Took over 3 hours but well done.

harold pickard 
Rating:
5.0

Customer did not leave a comment.

Suleyma Ventura 
Rating:
4.0

A little understaffed, but they were all more than willing to help. Very helpful folks 🤗🤗

DOUGLAS NEWTON 
Rating:
5.0

Customer did not leave a comment.

Pamela johnson 
Rating:
2.0

Was not giving full on attention more worried about people in the store was taking her sweet time like if she was stalling purposely did not feel welcomed n seemed like she didn't want to give the deposit back

isabel cardenas 
Rating:
5.0

Customer did not leave a comment.

Brian Patterson 
Rating:
5.0

Just keep up the good work

Luis Campos 
Rating:
5.0

Customer did not leave a comment.

Yesenia Allen 
Rating:
5.0

Customer did not leave a comment.

jose Hernandez 
Rating:
4.0

The first truck we were given was dirty and not clean. The lady working behind the counter was great and got us in a cleaner truck quickly. There was an issue with the invoice, but I will call the business department on monday to get it taken care of.

Charles Heard 
Rating:
5.0

Customer did not leave a comment.

Yesenia Allen 
Rating:
2.0

Super slow service. One person working counter. Truck heater/fan did not work.

James Movius 
Rating:
5.0

Seguir igual siendo amables ,atentos y cordiale brindando un muy buen sarvicio

Elvia Barraza 
Rating:
5.0

Customer did not leave a comment.

Branden Brown 
Rating:
3.0

We had to wait over a half hour in line just to rent a small vehicle. This location is very popular and needs more staff.

Ashley Moreno 
Rating:
5.0

Customer did not leave a comment.

jesse centeno 
Rating:
5.0

Great selection of items, great customer service

JUAN SERRANO 
Rating:
3.0

Long wait. Ended up with a smaller van than what I ordered. But the staff was friendly.

Sarah Buckner 
Rating:
5.0

Customer did not leave a comment.

Martha Olmos 
Rating:
4.0

Customer did not leave a comment.

JENNIFER KINDRED 
Rating:
5.0

Customer did not leave a comment.

Miguel Monterroza 
Rating:
5.0

Outstanding service from all of your staff! Thanks

Richard Quezada-Carrillo 
Rating:
5.0

Everything was excellent friendly atmosphere. Open early

rosalia mondragon-orjuela 
Rating:
5.0

Customer did not leave a comment.

patricia tellez 
Rating:
5.0

Customer did not leave a comment.

Carlos Mata 
Rating:
5.0

Great guy

Tatiana Caldasso 
Rating:
4.0

Customer did not leave a comment.

john ritchie 
Rating:
4.0

Customer did not leave a comment.

James Purdy 
Rating:
5.0

Customer did not leave a comment.

Fene Wilson 
Rating:
5.0

Everything was great Thank you

Crosby Watson 
Rating:
5.0

Customer did not leave a comment.

Luis Arredondo 
Rating:
5.0

Customer did not leave a comment.

Doug Tran 
Rating:
3.0

Customer did not leave a comment.

frida jackson 
Rating:
5.0

Friendly, knowledgeable, and professional staff!

Michael Chadburn 
No reviews have been submitted for this location.

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