Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole staff is remarkable and very professional.
JEFF PILON
Rating:
5.0
The staff is amazing !!! All of them !!!!love every body there …. The are on top of things
Keep the good job !!!!
LUIS CORONADOFUENTES
Rating:
5.0
Customer did not leave a comment.
Mari Carpenter
Rating:
5.0
Customer did not leave a comment.
cynthia meza
Rating:
5.0
Everyone there was very nice, friendly & professional. I’ll definitely come back
Rodney Uyekawa
Rating:
5.0
Customer did not leave a comment.
JOHN SHANNON
Rating:
5.0
Keep the young woman who helped me! She was wonderful!! In fact - give her a raise. She was running circles around the two men in the office. She is really a smart employee - worth hanging on to her!!
Anna Mazzariello
Rating:
5.0
The truck was very well-maintained. Worked excellent the people there at U-Haul were wonderful. They’re very very supportive.
I would certainly use them again, if I ever need to move again
Weston Vaughn
Rating:
5.0
👍
Dominic Gil Del Rio
Rating:
5.0
Brandon was excellent! He hooked up the trailer when we picked it up, unhooked it when we dropped it off and was great to deal with through the whole transaction! That's what customer service is and how it should always be!!!
STEPHEN MINES
Rating:
1.0
Customer service very bad
Baiju Thomas
Rating:
5.0
Very kind
Daniel Pineda
Rating:
5.0
Customer did not leave a comment.
BONNIE YOUNG
Rating:
5.0
Have more customer parking
ANDREW KRISHNA
Rating:
5.0
George was my helper at Simi valley site on Los Angeles ave, he was kind ,fast , accurate, focused on me and just me as a cut during my turn, He has great customer service, means what he says and says what he means personality. He gets the job done in a timely manner with a giving attitude, he is a good asset to the company.
REBECCA ACOSTA
Rating:
4.0
The mileage charge took a thirty-five dollar rental up to $110. So we realized the gouge is the mileage. Not an affordable rental at all.
Rudolf Sena
Rating:
5.0
Equipment was clean but had tire pressure warning on which was very concerning. Not expected at all since it was somewhat risky abd I didn’t have time to go check the tires.
Jacob Koshy
Rating:
5.0
100% satisfied with my experience
Lindee Caldwell
Rating:
5.0
The gentleman who helped me was very polite, professional and quick. This was a much better experience than in the past times at this location. I’ll be coming back again.
Fernando Vivero
Rating:
5.0
Customer did not leave a comment.
Michael Haberkorn
Rating:
5.0
Customer did not leave a comment.
MIKHAIL MALII
Rating:
5.0
The employees here are courteous; friendly and very professional.
Jose Gomez
Rating:
5.0
⭐⭐⭐⭐⭐ Highly recommend U-Haul in Simi Valley, especially Joe and the fantastic staff! From start to finish, the service was impeccable. Joe went above and beyond to ensure our moving experience was smooth and stress-free. The staff was friendly, efficient, and knowledgeable, making the entire process a breeze. Thank you, U-Haul Simi Valley team, for exceeding our expectations!
OR SCHIFTAN
Rating:
5.0
Customer did not leave a comment.
Rick Yanik
Rating:
5.0
Customer did not leave a comment.
Cameron Lombardo
Rating:
1.0
I rented a trailer to pick up next day, when was 15 minutes to my time, Uhaul changed the pick up location to other one so far away, about 20 miles more. I just went because I needed so much and I call to customer service and they didn’t left me drop off the original place I reserved. It was a terrible experience this time = /
Leandro Costa
Rating:
5.0
Branch Manager Joe and the installer were both great. Hitch installed ahead of time frame promised. Please don’t do business with Van Nuys branch horrible.
JOSEPH ROMANES
Rating:
5.0
Customer did not leave a comment.
Linda Ruiz
Rating:
5.0
Customer did not leave a comment.
ATIF KHAN
Rating:
5.0
Customer did not leave a comment.
Frank Jimenez
Rating:
1.0
Not only would i not recommend u-haul to a friend, Not family, nor a passing stranger on the street. I wish there were a class action law-suit i could join to justify the removal of $20 in town moving from all your vans. Just tell people you’re going to charge them on mileage upfront. It was never disclosed, the rep did not know what the insurance was for, nor if it were needed for a 1 hour <30 mile rental. The van displayed in kilometers which could only be seen after driving due to the numerous maintenance warnings displaying where the odometer is. Not allowing me to verify the mileage for myself! Somebody please use the money from my overpriced rental to pay for better employee training. Because lord knows it’s not being spent on livable wages or vehicle upkeep. I’ve told myself in the past i’d never use uhaul’s services again and this most recent rental is a reminder why.
CHRISTIAN MYERS
Rating:
5.0
Truck had issues with drivers door.
Robin Reyes
Rating:
5.0
Very friendly and helpful. Truck worked perfectl.
Robert Truelsen
Rating:
5.0
Customer did not leave a comment.
Carlos Calderon
Rating:
5.0
Joe and his team is the best accommodated me on everything even on last minute requests. I highly suggest this branch
Maricris Mendoza
Rating:
5.0
Customer did not leave a comment.
Veera Gandham
Rating:
5.0
Easiest rental return EVER! 😀
STEVE WEINBACH
Rating:
5.0
Customer did not leave a comment.
debbie wright
Rating:
5.0
Customer did not leave a comment.
JOSEPH COLONNELLO
Rating:
5.0
The service and pleasant environment at U-Haul was beyond expectations.
I feel that they provided more than I had paid for, which is a new experience for me.
I hope to do more business with you, for I was impressed with everything.
My means of payment are limited and at 78 years of age, all help is appreciated.
Riding my bicycle is good exercise, but the women have beaten me down
and I will not survive long.
joe fisher
Rating:
5.0
After hours truck return did not work through the app, had to call in.
Cole Sanders
Rating:
5.0
Guest service available for a lift home for locals upon returning vehicle if ride is needed. Other than that they’re 5 out of 5 stars
Cheyenne Brodock
Rating:
5.0
Customer did not leave a comment.
Andrew Simkin
Rating:
5.0
very helpful- customer friendly- had a great experience
Bonnie Gieschen
Rating:
5.0
Customer did not leave a comment.
julio santillan
Rating:
3.0
Customer did not leave a comment.
Jeremy Ward
Rating:
4.0
Customer did not leave a comment.
Cheryl Zamora
Rating:
5.0
Customer did not leave a comment.
Michael Cohen
Rating:
5.0
Customer did not leave a comment.
Dan Houghton
Rating:
5.0
Customer did not leave a comment.
Jessica Vasquez
Rating:
5.0
better u turn on Loa Angles Ave
Steven Hutchinson
Rating:
5.0
Customer did not leave a comment.
Monty Howard
Rating:
5.0
the entire process was easy and the uhaul associate was very friendly and efficient.
Monica Hopper
Rating:
5.0
They accommodated my request and bent over backwards to do so.
Burton Weinstein
Rating:
5.0
Excellent customer services, all questions asked were answered. Very Understanding and patient. Best service from any UHUAL store. Normally don't go threw UHUAL DUE PAST EXPIERENCE wasn't so great,but not this location, I recommend booking in advance for rentals it's in your best Interest. Best place to go to when you need to.
Roger V. Rodriguez
Roger Rodriguez
Rating:
5.0
Customer did not leave a comment.
PAUL BARRETT
Rating:
4.0
Customer did not leave a comment.
wayne william
Rating:
5.0
Customer did not leave a comment.
JOHN LARABEE
Rating:
5.0
Customer did not leave a comment.
Jobi Mercer
Rating:
5.0
Another excellent example of U-Haul. From State Street in Hemet to Los Angeles Ave in Simi. Avoid the U-Haul on Inez St in Hemet unless you also need hay and feed!
Jon Hoggan
Rating:
5.0
Customer did not leave a comment.
Mark Waite
Rating:
4.0
Hope this note finds you well and informed to improve knowing a customer cares for everyone's success and happiness. The Van had a Tire System Maintenance and the tire icon sensor noted on dashboard. When brought to attention to Front Desk at Beginning of Rental and End of Rental, I was heard but did not feel that the service light was important. It sounded like this is a on going problem that is a burden and hardship to fix and NOT take seriously. Believe me when I say Low and Flat Tires can be a dragging issue. Maybe I am a little sensitive and I sincerely apologize in advance for I am not one to complain or bring more work to anyone. We all work to much. I hope this is taken seriously that if a tire blows on a freeway it would become serious and could cause more than just material expenses. I was taught the most important parts of a vehicle are the tires and oil....
When it is said this is just a reset...and it's fine...I went on my way. It is to my benefit to do my own observation before loading...the tire was down on one of the tires...not a little but quit a bit. Thinking it has been an ongoing issue that the tires are at a point that it is not checked...it's fine.
Well...tires are expensive and wear ... .etc. And the "IF" a chance to have an accident and hurt anyone is the why this is shared. We all get to care for one another : ) and do our due part to prevent potential harm.
Thank you for your time and rental.
Have a wonderful day!
TOBIE Skene
Rating:
5.0
Customer did not leave a comment.
Eric Van Vleck
Rating:
5.0
We returned after hours and checking out online was a little difficult to do, but I wouldn’t let that keep me from using this Uhaul location again.
Robert Kunesh
Rating:
5.0
Customer did not leave a comment.
Marlon Granados
Rating:
5.0
Customer did not leave a comment.
BENJAMIN PFISTER
Rating:
5.0
I am completely satisfied with my rental. Easy no hassle my reservation was quick and easy definitely five stars or more if I could. Thank you very much to the simi valley LA AVE LOCATION next to Wendy’s
Jesus Vasquez
Rating:
5.0
Experience was amazing. Don't change a thing.
Jason Sperline
Rating:
5.0
Customer did not leave a comment.
Alexander Lo
Rating:
5.0
Customer did not leave a comment.
Eric Toschi
Rating:
5.0
Customer did not leave a comment.
Brian Giller
Rating:
4.0
I was a little disappointed that the truck I originally rented was not available. I understand it’s not the staffs fault. It was the irresponsible person who has the truck prior, and failed to return t at the proper time. Otherwise the overall experience was great.
Michael Locker
Rating:
4.0
Customer did not leave a comment.
Melissa Frederick
Rating:
5.0
Customer did not leave a comment.
Kathryn Panetta
Rating:
5.0
Nothing, your customer both in arriving to the checkout was excellent.
SANDRA HOLLIDAY
Rating:
5.0
All your customer service representatives were great. They all seem to know what they were doing and like teach other than that was important to me. Check in check out with simple and experience. I’ve used before and I will use them again.
RONALD BELLINDER
Rating:
5.0
The whole thing was so easy. Online, at counter, and loading up in the yard. Good pricing too. Hard to say how to improve.
Charles Mooklar
Rating:
5.0
Jorge was awesome. The truck was clean and easy to drive.
German Hurtado
Rating:
4.0
Customer did not leave a comment.
Jim Pantaleo
Rating:
5.0
Excellent customer service. Joe was very helpful and explained in detail so I had no questions.
I will be back when necessary.
Thank you - Nancy
Nancy Leahy
Rating:
5.0
Keep doing everything the same these guys are amazing great customer service excellent staff
mike weber
Rating:
5.0
had to go here because the people in moorpark were a holes.
stephen igraszek
Rating:
5.0
It was quick and easy. The rep was awesome and friendly.
GERMAN HURTADO
Rating:
3.0
The truck had no gas
MARIA OCASIO
Rating:
5.0
Customer did not leave a comment.
Fatima Davis
Rating:
5.0
Customer did not leave a comment.
Vincent ONeill Jr
Rating:
5.0
Customer did not leave a comment.
DAVID FRIEDLANDER
Rating:
5.0
Customer did not leave a comment.
Bud Tleimat
Rating:
5.0
None
ERIC MONTENEGRO
Rating:
5.0
Thank you to everyone for making my transition swiftly! I am appreciative of staff in simi valley.
Everyone was helpful, friendly and professional!
Mirna Abrego
Rating:
4.0
No
Don Rambharose
Rating:
5.0
Customer did not leave a comment.
KARIM TARAZI
Rating:
3.0
With all the vans/trucks available, it would be great to get a van in better condition. During the check in process there was constant advertising that U-Haul has the newest fleets etc. (or something along those lines) and yet we received what looked like the oldest van on the lot. It drove well and was reliable which is the main thing, but with all those vans it would’ve been nice to receive one where the interior wasn’t so shabby and with a lot of broken/missing parts. All in all it was a good experience.
Alisha Simmons-Ramirez
Rating:
5.0
Customer did not leave a comment.
RAMZI ELAWAR
Rating:
5.0
Everyone was so helpful and quick to help with any issues. This is the only location I come to for this reason. Great staff and great service!
Sarah Heinrich
Rating:
5.0
Customer did not leave a comment.
KATHLEEN LEITERMAN
Rating:
5.0
Customer did not leave a comment.
richard page
Rating:
5.0
Customer did not leave a comment.
Kami Hinger
Rating:
5.0
Customer did not leave a comment.
Mark Gilbreth
Rating:
5.0
Customer did not leave a comment.
Alyson Thompson
Rating:
5.0
Joe and the entire team at this location are the most professional, attentive, knowledgeable and refreshing types of professionals — working in a demanding and clearly busy (seemingly non-stop) environment of steady customers in and out).
They have made multiple services of this Uhaul site easy and seamless to use and invest patronage in, from rental vehicles to storage space, to moving supplies, to friendly advice and enjoyable almost “small town” friendliness.
Thank you and your them for the truly rare and higher quality customer experience than is as easy to find and salute as this Uhaul team is at this location. 👍
STEPHEN FORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry Krantz
|
Overall Experience
Rating:
5.0
The staff was very helpful and the storage units are clean and easily accessible. Im very happy with it and I would recommend all my friends who are looking for a storage unit to rent here.
Jeff Hedlund
|
First Impressions
Rating:
4.0
There was quite a long period of time where I couldn't reach the staff at this location by phone. I was always transferred to another facility to take a message for them. 9 out of 10 times that I left messages I did not receive returned calls.
Charles Shupps
|
Overall Experience
Rating:
1.0
The workers were rude and unprofessional and did not make me feel welcomed so I canceled the unit rental because they are dirty and small located in a parking lot customer service needs to be improved
ERIC ALBERT SALAZAR
|
Overall Experience
Rating:
5.0
The staff are excellent! This U-Haul has gone above and beyond my expectations. The U-Haul of Simi Valley is the best U-Haul on this Planet!
DeMetra Mccall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Hedlund
|
First Impressions
Rating:
5.0
Thanks for your help
nicole whiteside
|
First Impressions
Rating:
5.0
The staff was pleasant and helpfull in every maner of the process even help me load the storage unit. i couldnt ask for better service.
RONALD THIBAULT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMEER NOUH
|
Overall Experience
Rating:
5.0
The staff was excellent well trained and cater to every need I had I would recommend this facility to all my friends they are the last stop shop don't need to go anywhere else thank you for the great service muchly appreciated
RONALD THIBAULT
|
First Impressions
Rating:
1.0
Rude, lazy and not willing to work staff. They all had their cars blocking my storage unit. I had to ask them for access, when not one but 3 employees leisurely took their time moving their car show vehicles as I waited a few minutes. The facility is dirty and it would make sense with 3 ppl who just take their time doing almost nothing. There was a mixup by uhaul of my pickup location and the staff were not helpful. Which all coincided with the customer service number who basically did the same thing and pushed me off to someone else to someone else. What a waste of time having me drive all over town and not be helpful. Horrible experience. If I wasn’t moving and needed your services that day I would have gone elsewhere. From this point forward you lost a customer. Thanks for wasting my time. Good to see staff being paid to do absolutely zero work.
Jackie Baliton
|
Overall Experience
Rating:
5.0
The manager of the Simi Valley branch is great.
Alyssa Auduente
|
Overall Experience
Rating:
5.0
Over the phone customer service was not helpful. Decided to go in person to inquire more and the in person staff at Uhaul Simi Valley is so friendly, helpful, and considerate.