Customer Reviews for U-Haul of Sharonville

10,152 reviews

11880 Reading Rd   Cincinnati, OH 45241
(N of Kemper Rd)

(513) 563-8000

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(513) 563-8000

11880 Reading Rd
Cincinnati, OH 45241
(N of Kemper Rd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Anthony Edwards 
Rating:
2.0

Customer did not leave a comment.

Bill Hinckley 
Rating:
5.0

Customer did not leave a comment.

William Tokiw 
Rating:
5.0

Fast service. Vehicle ran perfectly. Agent made sure everything was explained before I left. A perfect experience.

Gregory Kottner 
Rating:
5.0

Jamie H is incredibly helpful! Sad to have moved away from this location.

Ashley Barwick 
Rating:
5.0

Customer did not leave a comment.

Rajeeva Genkhal 
Rating:
5.0

Great Service! Employee Angie is your shining Star, very hard worker.

Donna Norvell 
Rating:
5.0

Customer did not leave a comment.

John Kramer 
Rating:
5.0

Customer did not leave a comment.

CHANEL HOSKINS 
Rating:
5.0

Customer service rep was great.

JIm Fiehrer 
Rating:
5.0

Customer did not leave a comment.

Brent Dearnell 
Rating:
5.0

Customer did not leave a comment.

David Grahl 
Rating:
4.0

Tyler was awesome

David Cromer 
Rating:
5.0

The pickup was excellent and friendly people as well. They save my day.

modou tunkara 
Rating:
4.0

Customer did not leave a comment.

Lorrin Bush 
Rating:
3.0

Truck was not in good condition. Driver mirror would not stay adjusted, just spun. Right side needed a better mirror. Truck did not seem like it was shifting soon enough. Seemed like it was going to high revs befor shifting. The people in the office were great. Very nice and efficient.

Barry Kuznof 
Rating:
4.0

Customer did not leave a comment.

STEPHEN GALLENSTEIN 
Rating:
5.0

Everything was great and employees very friendly and answered my questions. I want to thank them for the work they did and politeness.

Joseph Harper 
Rating:
5.0

Customer did not leave a comment.

Rick Monroe 
Rating:
4.0

Customer did not leave a comment.

AARON WOOD 
Rating:
5.0

Customer did not leave a comment.

allen hayes 
Rating:
5.0

Best service I’ve had at uhaul in some time

Milton McClain 
Rating:
5.0

Great job by clerk at desk

Maurice Anderson 
Rating:
5.0

Customer did not leave a comment.

ANDREW FORREST 
Rating:
4.0

The van had a super noisy sound in the drivers side window

SCOTT RINGER 
Rating:
5.0

Customer did not leave a comment.

Eddie Leonard 
Rating:
5.0

Easy to schedule and work done when promised.

Thomas Lillie 
Rating:
5.0

Excellent service. Definitely will used this location for my future truck rentals.

Brenna Santos-Cheaz 
Rating:
4.0

Customer did not leave a comment.

emanuel braxton 
Rating:
5.0

Customer did not leave a comment.

Sai Prudhvi Pamulapati 
Rating:
4.0

I don't remember the woman's name who waited on me. she was really friendly and super helpful. Made the process quick

Kevin Bunner 
Rating:
4.0

wait time was longer than expected. need more help!

Chester Pawlowski 
Rating:
5.0

Angie checked me in and was very nice and helpful. Great experience.

Steve Barnholtz 
Rating:
5.0

Plenty of trucks, good instructions, Jamie in the morning at pick-up was helpful and kind.

Katherine Sawyer 
Rating:
5.0

Jamie H is a phenomenal service provider, she is so knowledgeable, efficient, friendly, and professional. She has amazing energy and insight, i am happy i was able to come to her store and receive excellent customer service! Thank you!

EMANUEL JACKSON 
Rating:
5.0

Customer did not leave a comment.

Susan Place 
Rating:
5.0

Location parking is a bit difficult. Very difficult to pull in and get set up for the rental or have someone meet me there when dropping off the rental. Not sure how it could be improved, though.

JAMES ALTONEN 
Rating:
5.0

Joe and Rob. They are top notch people in customer service. Will continue to do business with them anytime I need a truck!

Beth Writebol 
Rating:
5.0

Honestly, the whole process was great and can't think of anything to improve. I would like to extend a big thank you to Pedro for his outstanding customer service when I was asking questions during the reservation process when I was in. Well done and much appreciated, keep up the great work. When I picked up and returned the truck, I was greeted by I believe her name was Jennifer (from paperwork). She was very kind, professional and helpful. Great customer service goes a long way and I appreciate all that was done through the rental process!

Joel Schapp 
Rating:
5.0

Customer did not leave a comment.

William Brigger 
Rating:
5.0

Perfect experience. We needed a 6’x12’ trailer for almost a month. This team delivered. The technology in place made the whole thing easy. Thanks!!!

Jeffrey Plonsker 
Rating:
5.0

Customer did not leave a comment.

Thomas Lins 
Rating:
5.0

Everything was wonderful except the truck had strong scent of body odor

Jeanene GIBSON 
Rating:
5.0

Customer did not leave a comment.

Jessica Dooley 
Rating:
1.0

Upon arrival there was no one available for customer service. Additionally, the location smelled like cigarettes. Once I was helped, the staff did not know where the truck was located and it took quite some time to find.

sara hazelton 
Rating:
5.0

Customer did not leave a comment.

jasmine ringgold 
Rating:
5.0

Customer did not leave a comment.

John Stevens 
Rating:
5.0

NOTHING. This store has experienced, competent staff who not only know what they're doing, they work hard to give the customer a great experience. Great combination!

Brad Wolfenden 
Rating:
5.0

Customer did not leave a comment.

Kevin Sargent 
Rating:
4.0

A clearly marked drop box for keys for after hours returns.

Daryl Lawrence 
Rating:
5.0

Customer did not leave a comment.

michael brunner 
Rating:
4.0

Please post a sign for where to drop keys after hours!

Angela Auel 
Rating:
1.0

employee was 22 minutes late to open, she had problems with computer was alone then gave me truck went to get it had to go back in to have her move two trucks to get this one out.Customer service was helpful gave a small discount i'll be back in another three months to move again

RICHARD CLARK 
Rating:
5.0

The door on the truck was very hard to open and close. It needs to be checked. We struggled with it all day. I rent from this location often and never had that issue.

Krista Seibel 
Rating:
5.0

Very helpful!

Emily Gilliland 
Rating:
3.0

Customer did not leave a comment.

KEITH VANDEN EYNDEN 
Rating:
5.0

Customer did not leave a comment.

AMANDA ANDRESS 
Rating:
5.0

Customer did not leave a comment.

Doug Newberry 
Rating:
4.0

Customer did not leave a comment.

Sherry Hamilton 
Rating:
5.0

Customer did not leave a comment.

Wes Bridgewater 
Rating:
5.0

Young lady, Jamie, was very helpful !!!

james norris 
Rating:
5.0

Customer did not leave a comment.

David DeBruine 
Rating:
5.0

Just remain the same way you are and I know that I really appreciate the opportunity to use your equipment.

Robert Merkle 
Rating:
5.0

Great customer service

Pedro Gaeta 
Rating:
4.0

Customer did not leave a comment.

Clifford Ruffin 
Rating:
5.0

Always great service

Randy Thomas 
Rating:
4.0

Customer did not leave a comment.

Jude Onwujialiri 
Rating:
4.0

I think on the weekends in the morning they could use an extra hand two people trying to check stuff in and get people out. It’s hard for them.

Mark Bishop 
Rating:
5.0

Customer did not leave a comment.

Barry Lieghley 
Rating:
1.0

Very bad experience. I would not recommend U-Haul at all for the following reasons: 1st, you won't let one person reserve the trailer online and have another person pick it up for you. 2nd, You wasted our time during trailer pickup (it took almost an hour to get checked out). 3rd, Your lot guy smashed my son's hand by carelessly grabbing the safety chains when my son was already in the process of placing the trailer on the hitch. 4th, the rear trailer latch and door was very hard to open and close. 5th, there is no tongue jack on the trailer so you cannot take a loaded trailer off the hitch! The best thing you can do for the next customer is go out of business because your service sucks!

Bryan Lashley 
Rating:
5.0

The pickup and return of the vehicle were quick and easy. A big shout out to Jamie. What a cheery, bubbly person.

Scott Smeal 
Rating:
1.0

Poor customer service - had to go into the yard to search for the vehicle myself. Found it in the mud with 3 trucks surrounding it (as far away from the office as possible). I was given a bag of quilts to drag out there which I had to drag all the way back because I couldn't move the truck. Then had to wait to get a new truck assigned because 'they couldn't find the right keys to move the other trucks'. The agent had no idea where the trucks were parked, just sent out there to search for it (wasn't even told were to find the truck number). Then found that the new truck did not have the standard bag of quilts in it so I had to walk all the way back to the office to get that. (All of this had to be done BEFORE is spent 2 days moving an entire Houshold). I think it is poor business to receive a rental with a half of a tank of gas and expect it to be filled back to a half of a tank. You should try refilling a huge tank to only half full alone. The gas gauge is on one side of the truck and the tank is on the other. Rent the trucks with a full tank of gas. Late night drop off is a joke! It took over 40 minutes to complete. After a long, long weekend of moving, who wants to go through that process. Next time, I will seek out a company that is more customer centric.

Jim Kovac 
Rating:
3.0

Was a slight smell in the van but that's more the other customers fault, not the location. Parking lot is set up badly, should be redone so people can get in and out easily and have someone to park that isn't blocked in with rental equipment half the time.

Leah Schroeder 
Rating:
2.0

We were waiting over 10-15 minutes for the app check in, I went inside and had to wait another 20 minutes this entire time my reservation could not be completed and there was no communication what was happening. They ended up canceling my original reservation and made a new one without saying anything until I asked why there were two reservations. The location itself was extremely filthy inside and out. The parking lot was very crowded and had to wait a long period to get off the lot. The employees made me feel uncomfortable cursing very loudly at the counter right in front of my child. We did not get clear instructions on how to properly return the rental. The entire experience was honestly really bad all around.

JADA FAGAN 
Rating:
1.0

The vehicle was fine. The app was difficult to manage. The people at the front desk were extremely unhelpful and rude. Disappointing

Fred Wiedenmann 
Rating:
5.0

Customer did not leave a comment.

Rita Aboagye 
Rating:
5.0

Customer did not leave a comment.

TRACEY ZANDERS 
Rating:
5.0

Customer did not leave a comment.

Candace Wittig 
Rating:
4.0

The steering wheel was crooked and as a result I couldn't read the steering wheel.

Carl Bloomer 
Rating:
5.0

Customer did not leave a comment.

Steven Blake STAROSTO 
Rating:
5.0

Customer did not leave a comment.

Erick Davis 
Rating:
5.0

Customer did not leave a comment.

Jasmine Dunn 
Rating:
1.0

The windshield was frozen over. When I asked for an ice scraper, I was told they did not have one. I had to sit and wait until the truck heated up and melted the ice on the windshield.

Joe Kulesa 
Rating:
5.0

Customer did not leave a comment.

Patrick Hogenbirk 
Rating:
5.0

Customer did not leave a comment.

Jasmine dunn 
Rating:
5.0

Angie was a great help and very pleasant

cindy knott 
Rating:
5.0

Customer did not leave a comment.

Ashley Barwick 
Rating:
5.0

Customer did not leave a comment.

JOHN TSHABOLA 
Rating:
4.0

There was only one clerk for awhile so I did wait about 10 minutes, but then another person came and helped me. In all it took about 20 minutes to get finished. However you could tell they were all working hard.

Carolyn Baggette 
Rating:
5.0

Jamie was the MVP of my moving day. After the uHaul software switched our pick up location to a new store that didn't support contactless pick up AND didn't open for ~2 hours after our pick up time, I was transferred to U-Haul of Sharonville. Jamie was able to get us our reserved equipment quickly and efficiently. I would absolutely refer any northern Cincinnati resident to this shop.

Gary Driesen 
Rating:
5.0

Customer did not leave a comment.

pearl ayivi 
Rating:
5.0

Staff was friendly, they got the hitch to my car installed on time as promised, the equipment was clean. All in all a good experience.

will groneman 
Rating:
3.0

Clean and maybe update the trucks

Alex Fenton 
Rating:
5.0

Doing great! Keep it up!

Tammy Wilson 
Rating:
4.0

Customer did not leave a comment.

Larry Williams 
Rating:
5.0

Customer did not leave a comment.

Brian Smith 
Rating:
4.0

Customer did not leave a comment.

Roger Bowlby 
Rating:
5.0

The people there helped us a lot with getting the car set up for towing, figuring out that I missed a fuse on the connectors for the trailer. They were very helpful even though one of the guys wasn't feeling well, he went above and beyond to help figure out our issue.

Astraes Locke 
Rating:
5.0

Customer did not leave a comment.

Charles Reckers 
Rating:
5.0

Staff was great

Vincent Fehrenbach 
Rating:
3.0

The folks were helpful—when they were present. I was def displeased by the waiting for service. No one seems cross-trained. AND: the reserve to acquire UBox disappeared and I couldn’t be helped. 😠

LAUREL HIMMEL  |  Overall Experience 
Rating:
5.0

A+ service

Milad El  |  Overall Experience 
No reviews have been submitted for this location.

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