Customer Reviews for U-Haul of Rt 9 Brookline

7,701 reviews

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline, On-Street Parking Only)

(617) 731-9440

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline, On-Street Parking Only)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ingrid Amdur 
Rating:
5.0

Customer did not leave a comment.

john fitzpatrick 
Rating:
5.0

As easy as could be. Everything went perfectly.

Roberta Parks 
Rating:
5.0

Customer did not leave a comment.

David Drobnis 
Rating:
5.0

Customer did not leave a comment.

Sean Davis 
Rating:
5.0

Everyone is great, friendly, helpful and efficient. The new online tools are fabulous and yet the team is there too to help. Thank you Uhaul - for making it so easy to move. It is greatly appreciated.

BAMBI LAYNE CORRIGAN 
Rating:
4.0

Customer did not leave a comment.

Jeremy Tevald 
Rating:
5.0

Returned truck 5 hrs. early, but was charged full amnt. Otherwise good.

David Valenti 
Rating:
5.0

Customer did not leave a comment.

Joshua watson 
Rating:
5.0

Customer did not leave a comment.

KURT BRUNNER 
Rating:
4.0

One item we ordered (hand truck) was not included.

Edwin Barker 
Rating:
5.0

Customer did not leave a comment.

Jonathan Duke-Cohan 
Rating:
5.0

Customer did not leave a comment.

Jonathan Haines 
Rating:
4.0

The only thing I didn’t like about the service is the additional charges. I don’t want to mention but almost everything besides the actual fees of the equipment and the miles, has an additional charges. This is not a good service at all for someone like me who is really new to this. They gonna end up paying more bucks on what they have already paid, which is not worth it. This could have been more joyable and comfortable journey if I was not bombarded with the list additional fees. I was freaked out and the whole pick up and drop became a task of not loosing extra money. I wouldn’t recommend student particularly to use this. If at all you want to use the service make sure you have a good driver with you. I literally mean it!!

Rupam Kalita 
Rating:
5.0

Customer did not leave a comment.

Nigel Robinson 
Rating:
5.0

Staff at location was exceptional and very helpful

Ben Cook 
Rating:
5.0

Customer did not leave a comment.

Andrew Schatz 
Rating:
5.0

Very friendly

Peter Lansbury 
Rating:
5.0

Customer did not leave a comment.

JOHN PONG TAT SUM 
Rating:
5.0

Excelente atención y capacidad en la solución de la situación, personal bilingüe preocupado por ofrecer la mejor información y experiencia, sin ninguna queja. GRACIAS POR SU ATENCION

RAFAEL RAMIREZ 
Rating:
5.0

The man helping me was great! He was very nice, efficient, and thorough!

Samantha Bottom-Tanzer 
Rating:
5.0

My experience was great. Jeff at Brookline location was so helpful.

Mohamed Ali 
Rating:
5.0

Customer did not leave a comment.

Anne Short 
Rating:
4.0

Customer did not leave a comment.

Rogelio Santiago Padilla 
Rating:
5.0

I had a wonderful customer service agent when I picked up the van. He was so helpful, polite and kind. I would recommend this U Haul location to everyone

Barbara Cesaro 
Rating:
5.0

Customer did not leave a comment.

DIANA PALMERI 
Rating:
5.0

Customer did not leave a comment.

Jonathan Short 
Rating:
5.0

Customer did not leave a comment.

Chung Yu 
Rating:
5.0

Customer did not leave a comment.

Paul DeFlippo 
Rating:
5.0

Very nice guy who check us in!

Daniel Hildebrand 
Rating:
1.0

Customer did not leave a comment.

Lee Ann Clark 
Rating:
4.0

Drop off was simple and efficient.

Michelle Morales 
Rating:
4.0

This is the second experience with this location. Both times were smooth sailing.

Bruce Davis 
Rating:
4.0

Customer did not leave a comment.

Diana Potosi 
Rating:
5.0

Customer did not leave a comment.

EDMAR COLON-GIERBOLINI 
Rating:
5.0

Had a slight issue with the original truck I reserved. The tire was low in air but the staff promptly filled it. Then my drivers side door wouldn’t close all the way so he just gave me a new truck. The whole transaction was very pleasant and expedient given the circumstances. Wonderful staff! Only frustration was the drop off, my phone had died so I was a bit late getting back to return it. The weather was terrible and it wasn’t very clear how to return the truck via phone. Will definitely be using this location in the future! The customer service and staff help was worth the hiccups.

Shaylyn Toomey 
Rating:
5.0

Customer did not leave a comment.

Philip Dunne 
Rating:
4.0

I know it's a digital world - did not like that they took a picture of my drivers license on their phone.

Judith Lee 
Rating:
5.0

Customer did not leave a comment.

glenda santos 
Rating:
5.0

The two associates were very easy to deal with, and very accommodating!! Excellent customer service!!!!!!!

BRIAN VASSER 
Rating:
5.0

Customer did not leave a comment.

VALDIR DOSSANTOS 
Rating:
5.0

Great service in every way.

Mitchell Zuckoff 
Rating:
5.0

Tires were completely bald and made it extremely hard to get up a small hill.

danial cabrera 
Rating:
5.0

Customer did not leave a comment.

Paul Turco 
Rating:
5.0

Customer service was excellent.

Kevin Mcateer 
Rating:
5.0

Very friendly, knowledgeable staff

Anthony White 
Rating:
1.0

Staff is absolutely stupid, two guys kept scaring me that towing this bac trailer will “rip” my car apart. Even after requesting them, that since a live agent as well as the system completed booking, please let me try but they took it as power struggle and kept arguing in loud voice as if they were in a fight. Next day on return, female clerk refused to take it back saying “ go return at a different location saying “I am a woman”. There was snow falling forecast, I kept requesting and then she said “ I am getting frustrated, u r not understanding” again she was in loud voice. All those three staff definitely do not deserve this job as they are not just making u haul loss of business, they are also cussing customers a hell of difficult time and failing their plans to move timely. I hop someone would really pay attention to this survey.

Ghulam Sarwar 
Rating:
5.0

Customer did not leave a comment.

Eran Raber 
Rating:
5.0

Both of the representatives who helped me were notable and commendable for their friendliness and helpfulness. It's tough to be "on" in a customer service role doing a lot of routine work so both of them really stood out--and were a big reason for my high scores.

ANTHONY NYGREN 
Rating:
5.0

Customer service was excellent. Staff member was efficient and helpful in explaining the terms. Equipment was new, and clean.

Neal Fleisher 
Rating:
4.0

Customer did not leave a comment.

Fritz Francisco 
Rating:
5.0

Customer did not leave a comment.

Preyash Mehta 
Rating:
5.0

The vehicle should be serviced more often

Yug Deepak Rajani 
Rating:
5.0

All good. Very efficient, professional and personable.

Michael Shereikis 
Rating:
5.0

The person who helped me is a real professional - diligent, capable, friendly. I’ve rented from him a number of times in the past year - he consistently exceeds my expectations.

PERRY STOLL 
Rating:
5.0

The staff person was friendly and explained everything clearly.

Jill Feblowitz 
Rating:
5.0

Customer did not leave a comment.

Whidul Hasan 
Rating:
5.0

Everything was great!

Dominique Gonyer 
Rating:
5.0

Customer did not leave a comment.

Siddharth Menon 
Rating:
5.0

Customer did not leave a comment.

TaLezsha Brown 
Rating:
1.0

The code I was given to pick up my truck was incorrect. I was told I was inputting it incorrectly over the phone. Then told to wait until the store opened for an employee to open the lock box. I stood for over an hour in 20°f for someone to show up. When the employee got there he informed me that I was given the wrong code, then proceeded to open the lock box with a new code, only to find the keys where not in the lock box and where in an entirely different location. I was then able to get my keys 1.5 hours past the time of my original pick up. Which caused me to have to pay my moving company for the extra time. Which only compounded because I was left sitting in rush hour traffic on my way down to New York City. Truly a terrible experience that ended up costing me hundreds of extra dollars.

Thomas Suglia 
Rating:
1.0

Customer did not leave a comment.

Fernando Martinez 
Rating:
5.0

Mid-month Saturday morning - great personal service, no lines, for pickup and for dropoff.

Debra David 
Rating:
5.0

Excellent service from staff.

Eliza Strode 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER TODD 
Rating:
5.0

Customer did not leave a comment.

steven schneps 
Rating:
5.0

Jeff was extremely helpful!

Michael Thenhaus 
Rating:
5.0

Customer did not leave a comment.

Colette Stapp 
Rating:
4.0

Rented a 9-foot cargo van for a one-way trip. Then, I was informed that they did not have vans for one-way, so I had to drive a 10-foot truck. This was a major inconvenience because the shortest route to my destination had height restrictions, causing me to drive a greater distance.

Steven Feldman 
Rating:
5.0

wonderful customer service. the ease to get my trailer and get on the road and then return the trailer was amazing.

Arilene Hernandez 
Rating:
5.0

Customer did not leave a comment.

Shivesh Ghura 
Rating:
5.0

I did self drop off and it worked great.

DAN RUANE 
Rating:
4.0

Customer did not leave a comment.

Jimmy de Melo 
Rating:
5.0

Customer did not leave a comment.

Carlos Batista 
Rating:
5.0

Customer did not leave a comment.

jose antino gurvera 
Rating:
5.0

Customer did not leave a comment.

John Ryan 
Rating:
5.0

Customer did not leave a comment.

paul stamatos 
Rating:
5.0

The closing mechanism on the rear door was defective. I could not close door after it had been opened all the way.

aaron friedland 
Rating:
5.0

The equipment was broken, but they fixed it immediately once it was discovered. They also promised to help me fix some issues that came up due to other U-Haul locations screwing up…

Sabastian Doerfert 
Rating:
3.0

The staff members were nice and friendly and check me in and answered all my questions. The only thing different that I noticed was that when I rented a truck years ago..you were given a full tank of gas and had to return it the same way not its different..basically they way you got the gas (what the meter reads) is where you return it so that is different for me but everything else was ok.

soledad herrera 
Rating:
5.0

No hassles to end an exhausting day!

Stephanie Ivers 
Rating:
5.0

Customer did not leave a comment.

ANNA KANEVSKY 
Rating:
5.0

Customer did not leave a comment.

Junru Cui 
Rating:
5.0

i rent truck 15" with bad tire in the front right and with bad transmission

WAGNER DALMASCHIO 
Rating:
4.0

Customer did not leave a comment.

Peter Cirincione 
Rating:
5.0

Customer did not leave a comment.

Yuriko Kuwabara 
Rating:
5.0

I had a wonderful experience. The van was in great shape. The staff were friendly as well as efficient, effective and professional.

RICHARD GORDON 
Rating:
5.0

Nothing. The staff person was very helpful and friendly.

Jill Feblowitz 
Rating:
4.0

Would have liked to have the truck that was reserved, pulled up front upon arrival/check-in

Bill Yee 
Rating:
5.0

Both employees (check-in/check-out) were wonderful.

Anthony Fortunato 
Rating:
5.0

Employees are polite, van we used was clean and everything went well.

Tijana Knezevic 
Rating:
5.0

Customer did not leave a comment.

Kenneth Giardina 
Rating:
5.0

Customer did not leave a comment.

Paula Garoz 
Rating:
5.0

Pick up was 30' before opening and yet employees were there, signed me in and made the front end experience outstanding. Ditto the back end.

Austin Broadhurst 
Rating:
5.0

Customer did not leave a comment.

Lydia Witkowski 
Rating:
5.0

This location is convenient and the staff goes out of their way to get us the truck that we need at a moments notice. The check in and check out procedure is speedy and efficient.

DANIEL WILLIAMS 
Rating:
5.0

Very nice and friendly attention

JOSE AGUILAR 
Rating:
5.0

Customer did not leave a comment.

Matthew Jackson 
Rating:
5.0

Everything went well

Scott Mackenzie 
Rating:
5.0

Always great customer service at Brookline location and a so convenient

Sloane Awtrey 
No reviews have been submitted for this location.

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