Customer Reviews for U-Haul of Roseville

4,879 reviews

31540 Gratiot Ave   Roseville, MI 48066
(Between 13mile & Masonic, In front of the Sams club & JC Penny)

(586) 296-2640

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(586) 296-2640

31540 Gratiot Ave
Roseville, MI 48066
(Between 13mile & Masonic, In front of the Sams club & JC Penny)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Diane Engardio 
Rating:
5.0

Customer did not leave a comment.

Diane Engardio 
Rating:
5.0

Make sure that there is gas in the truck

concetta howitt 
Rating:
5.0

Customer did not leave a comment.

Jose Genovez 
Rating:
3.0

Customer did not leave a comment.

Eddee Zuk 
Rating:
1.0

I made a reservation at a more convenient location, but Uhaul made me pick up here without compensating for the inconvenience. I’m not sure what the point of a reservation is. You should honor the reservation by making sure the equipment is in the right place- that burden is on the business accepting the reservation and not the customer. Otherwise, everything was fine except the truck was terribly out of alignment, pulling left- reflecting a lack of maintenance. I would not use UHAUL again, and instead will use a company that honors the scheduled reservation.

Tim Turner 
Rating:
3.0

Customer did not leave a comment.

TERRY cARTER 
Rating:
5.0

Customer did not leave a comment.

mykhailo shuia 
Rating:
5.0

Customer did not leave a comment.

Brian Bradfield 
Rating:
5.0

Customer did not leave a comment.

danelle reeves 
Rating:
5.0

Lawrence was exceptionally great with his speed of service and product knowledge. He was awsome.

Caren Felton 
Rating:
5.0

Customer did not leave a comment.

KATRINA DENAE 
Rating:
5.0

The gentleman who assisted me was real helpful with everything. Thank you.

Renaye Miller 
Rating:
5.0

Customer did not leave a comment.

Chelsea Mecho 
Rating:
1.0

Got charged for gas when it was at the same level when i came back

Chase Rubin 
Rating:
5.0

Customer did not leave a comment.

Pacifico Roxas 
Rating:
5.0

Only thing I have to say is just spray the ratchet strap assemblies with some WD-40 on the car trailers. Besides that I would definitely rent from them again.

Peyton Becker 
Rating:
5.0

Customer did not leave a comment.

Thomas Konczal 
Rating:
5.0

Very nice people in this office

SUSAN CARI ADAMS 
Rating:
5.0

Customer did not leave a comment.

Marie Schwalenburg 
Rating:
5.0

Customer did not leave a comment.

Angela Peoples 
Rating:
5.0

Customer did not leave a comment.

STEVEN ALEO 
Rating:
5.0

Customer did not leave a comment.

MILAN DOROSLOVAC 
Rating:
5.0

Thank you 😊

Fard H Smith 
Rating:
5.0

Customer did not leave a comment.

jeremy mcbride 
Rating:
5.0

Great staff , great service ,at this location

HERBERT LUNDY 
Rating:
3.0

I was extremely disappointed.. the Van was very dirty (inside and out) and smelled of smoke..

Daniel Shabazz 
Rating:
5.0

Great staff and service

Caren Felton 
Rating:
1.0

I was overcharged for my van they said i kept it an extra day when really I returned it 12 hours early.

Wilhelm Jakob 
Rating:
5.0

Donald is a great person. Hassle-free renting from him and his team at this location. 5 stars

HERBERT LUNDY 
Rating:
5.0

Customer did not leave a comment.

Peter Lucas 
Rating:
4.0

Customer did not leave a comment.

Dawn Evennou 
Rating:
4.0

Customer did not leave a comment.

Samantha Fisher 
Rating:
5.0

Customer did not leave a comment.

Aaron Kitchen 
Rating:
5.0

Awesome customer service as usual. Thank you 🙏🏼

RAYNETTE GAINES 
Rating:
5.0

Customer did not leave a comment.

Hussein Alkhafaji 
Rating:
5.0

Interior of truck was clean: however tone it down to half the air freshener solution used to spray the interior cabin. It was very over-powering and nauseating. 1. Replace the driver side door seal; excessive exterior wind noise is heard within the cabin. 2. Adjust the steering alignment; the truck pulls to the right. Unsafe; merges into next lane or curb if driver is distracted momentarily. 3. Balance the tires. 4. Replace the windshield wipers blades. The current wiper blades were causing streaks during road splash from other vehicles driving in front of the truck; dangerous situation if traffic abruptly stopped.

Gandy Kachucha 
Rating:
5.0

Real easy transaction and very helpful staff. Would recommend.

Danny Tavoularis 
Rating:
3.0

Customer did not leave a comment.

Jeremy Novak 
Rating:
4.0

The van I rented had Very dirty windows and were hard to see out of. The drivers side and passenger windows were nasty.

GREGORY MARTIN BURNS 
Rating:
5.0

Wonderful customer service

Anne esperti 
Rating:
1.0

People in the location are rude. I told them that I wanted a 24 hr. Rental for a auto transport and they wrote it as a 6 hr on the computer also they charged me for 2 days. On top of that I wasn't able to use the trailer because the brakes don't work on the unit I rented. They refused to refund me the money. I will never rent from this location again as they are rude and don't maintain there equipment legally, if you rent from this location you will regret it. Very non professional, I called to try and settle the dispute with them and they told me I didn't know what I was talking about. I will be talking to the D.O.T. In Lansing today and see if they can do a complete equipment inspection on every piece of equipment they have at that location as they are renting it out when it is not legal nor safe.

Craig goring 
Rating:
5.0

Had a great experience with the young man that waited on me. He gave me excellent customer service and was personable.

patirick mceachin 
Rating:
5.0

Thank you all for your help with my issues... I appreciate what was done for me and the rental pickup/return process was easy for me. Again, thank you all for your teamwork and working with me!

Teares Ross Groves 
Rating:
5.0

Customer did not leave a comment.

Samuel Basilico 
Rating:
4.0

Experience went well. Good price and truck was clean. Thx

Virginia Josh Lawrence 
Rating:
5.0

Customer did not leave a comment.

Zachariah Pacheco 
Rating:
4.0

Slight mix up with pick-up location, however drop off was perfect.

Judith Warren-Wright 
Rating:
2.0

We were given a non transferable trailer and had to bring it 4 hours away which then resulted in an 8 hour road trip. And they charged us after saying they would give us a free day. So I paid $160 for a trailer for 3 days which is ridiculous. Considering I made the extra 4 hour trip downstate to return the trailer when if I was given a trailer that was transferable I wouldn’t have had to make that extra trip and lose $280 in gas and the extra charges. Although everyone with customer service was helpful I just don’t believe it was right to verbally tell someone if you come down and bring us our trailer back there will be no extra charges and then here we are paying for another two days when we didn’t even have the trailer an extra two days. Matter of fact the trailer was suppose to be returned at 5p the day before and it was returned at 1145a the next day. So less than 24 extra hours we had it and still got a charge.

Cory Kauska 
Rating:
5.0

Customer did not leave a comment.

Robert Vayko 
Rating:
1.0

Location is very slow. The guy behind the counter only sat there and complained about his job. Took twenty minutes to check in and out. He was friendly but unprofessional. Both times we rented from here vehicles had no air in the tires so we had to pay to add air. Not worth the time or money

Janelle Dates 
Rating:
5.0

The employee that handle my rental was excellent! He needs a promotion!!!!

Deuntay Fields 
Rating:
3.0

Customer service person could have been more friendly and accomodating.

Dawn Knaebel 
Rating:
5.0

Customer did not leave a comment.

Amber Cetlinski 
Rating:
5.0

Customer did not leave a comment.

Michael Koch 
Rating:
5.0

Customer did not leave a comment.

Edward Pettovello 
Rating:
3.0

Tiedown straps on auto transport one strap wore out did not feel safe so I returned it. Uhaul was not open to get a refund.

Charles Moore 
Rating:
5.0

Customer did not leave a comment.

lee pioch 
Rating:
5.0

Everything was good.

Walter Kujawa 
Rating:
3.0

Customer did not leave a comment.

Ellen Schneider 
Rating:
5.0

Everyone was so nice and helpful. This store has a great team who works over and beyond.

Angela Cartwright-stokes 
Rating:
4.0

Uhaul vehicle did have a fishy smell inside when I got in, however, it was clean. Manager on duty was very helpful & nice.

khella young 
Rating:
5.0

Customer did not leave a comment.

JOHN RAYMON 
Rating:
3.0

Gas tank was not totally full. I drove 60 miles and had used a 1/4 of tank of gas. Which gives a ave of 7 mpg. Highly doubt that.

walter Kujawa 
Rating:
4.0

Customer did not leave a comment.

tom taormina 
Rating:
5.0

Customer did not leave a comment.

Ken Hoffman 
Rating:
5.0

Great service.

Davor Stojanov 
Rating:
3.0

The guy understood my initial frustration and gave me number to call to collect my refund.

Devan Kowalski 
Rating:
5.0

Everything was perfect from pick up to drop off

KELLY ANN KONWINSKI 
Rating:
4.0

Vehicle return waited 20 minutes called and was advised to use self checkin

Gregory Urban 
Rating:
5.0

Service was very good

Randall Bogus 
Rating:
3.0

Truck got horrible gas mileage. Was charged for 8 gallons of gas for only 18 miles of use..

Tim Schill 
Rating:
5.0

Customer did not leave a comment.

JOSEPH DALE PECK 
Rating:
3.0

Roseville location only had one person working on 10/29/23 he was overwhelmed with no help so took longer to get in and out. Need more employees at this location. Other than that above average service. Thank you!

Roy Steacy 
Rating:
5.0

Customer did not leave a comment.

FREDERICK ROSKOPP 
Rating:
1.0

Add more employees! Had to wait over 45 mins to pick up a truck I had already did everything online for

Antonio Lopiccolo 
Rating:
5.0

Donald Dobine was EXCELLENT!!! been coming to this location for years always a good experience!!! thank you Donald!!!

Leslie Durr 
Rating:
5.0

Customer did not leave a comment.

NINA ROMELIA 
Rating:
1.0

Both reps I talked to and got truck from were very unfriendly. not helpful over the phone or when I went in. they acted like doing their job was an inconvenience to them. they also didn't explain that when I dropped off truck to check it back in online. they said just drop it here and put keys in box. so I was charged an extra 20.00 for not checking vehicle back in. I will never use this company again

Bethany Miller 
Rating:
5.0

Wonderful customer service which is why I always prefer this location.

Bharath Subramanian 
Rating:
5.0

N/A

Alvin Alcorn 
Rating:
5.0

Customer did not leave a comment.

Gail Olle 
Rating:
5.0

Nothing. The manager was awesome!

scott bellow 
Rating:
5.0

Customer did not leave a comment.

Gregory Subastian 
Rating:
5.0

The people that served me were kind , friendly and helpful! I will definitely be using this uhaul again

melinda gaval 
Rating:
1.0

Over charged me

Andrew Ennis 
Rating:
5.0

Customer did not leave a comment.

Michael Abdilla 
Rating:
4.0

fast professional service

daniel medwed 
Rating:
5.0

Customer did not leave a comment.

paul coppedge 
Rating:
3.0

Customer did not leave a comment.

Erick Muxlow 
Rating:
5.0

The gentleman that checked me out was professional, knowledgeable, courteous, friendly, and helpful. I would definitely go out of my way to use this location again.

jeremy ferguson 
Rating:
5.0

Customer did not leave a comment.

clarence brown 
Rating:
3.0

Customer did not leave a comment.

Donella Newman 
Rating:
3.0

The manager was cursing to me about his workers....F bombs all over the place

David Hoopingarner 
Rating:
3.0

Customer did not leave a comment.

DEVEDA LILE 
Rating:
4.0

Nothing, it was was very quick. Great staff!

Gary Smyth 
Rating:
1.0

Answer my questions. Give me the bill on time. Treat customers with respect. Help people in the order that they show up.

joseph vaglica 
Rating:
2.0

Attendant was extremely rude and unprofessional. He spent the whole time complaining about staffing

Aaron Jenkins 
Rating:
5.0

GM was a great guy and was very helpful

RYAN HETHSOX 
Rating:
5.0

Customer service was also excellent!

CASSIDY TANDY 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top