Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location has really improved. I used to avoid renting from the Spruce location, even though it is only a couple of miles from my home. My last four visits there have been great. Keep up the great work!
Edward Godfrey
Rating:
5.0
Customer did not leave a comment.
JOSEPH GUZZETTA
Rating:
5.0
Customer did not leave a comment.
Nadia Ledesma
Rating:
5.0
Customer did not leave a comment.
Judy Klinkam
Rating:
5.0
Customer did not leave a comment.
David Watring
Rating:
5.0
Nothing. Highly recommend.
Dong Pak
Rating:
5.0
Customer did not leave a comment.
Carletta Webb
Rating:
4.0
Customer did not leave a comment.
Brie Farragh
Rating:
2.0
Have another 1 or 2 employees available to customers to check in and get their rentals . Upon me arriving there was only one employee doing check ins for numerous customers .. I was third in line and took me almost a hour just to check in .
Justin Butterfield
Rating:
4.0
Great job to the staff and thank you again for all your help.
gabriel olvera
Rating:
5.0
Customer did not leave a comment.
Greg Walker
Rating:
5.0
Customer did not leave a comment.
Jose Gaona
Rating:
5.0
Customer did not leave a comment.
Morgan Hoover
Rating:
2.0
One one my rear light was damaged when I got hitch installed
Edgar Rosas
Rating:
4.0
Customer did not leave a comment.
Karl Kennedy
Rating:
5.0
Customer did not leave a comment.
Oswaldo Ramirez
Rating:
5.0
Outstanding service, thank you!
Noemi Corona
Rating:
5.0
Customer did not leave a comment.
Ruben Torres
Rating:
5.0
Customer did not leave a comment.
Eddie Martinez
Rating:
3.0
Waited one hour to get truck and trailer. I was second in line when I went to the store. No other persons were waiting to get their items outside in the yard. The counter tech was nice and friendly. I saw two techs outside getting item moved in and out. I would rate this as poor customer service
Joel Morales
Rating:
5.0
Customer did not leave a comment.
Jose Valdez
Rating:
5.0
Employees are kind and come as best as they can customers are rude they find a solution for your problems I had a great experience
Ana Ramirez
Rating:
4.0
Customer did not leave a comment.
Angel Lopez
Rating:
5.0
Customer did not leave a comment.
Rebecca Alanis
Rating:
5.0
Customer did not leave a comment.
Russeen Wali
Rating:
3.0
I’ve rented a uhaul before in another state years ago & was never asked to provide two contacts. It seem a lot like discrimination. My identification, address & bank information are on file 🤔? Yeah, discrimination like I said.
Brittney Patton
Rating:
5.0
Customer did not leave a comment.
luis calzadillas SR
Rating:
5.0
Excellent experience - five stars! Would definitely use this service again.
Imre Berecz
Rating:
5.0
Give more notice when you switch up locations and hour is not acceptable we need more time next time around for notice of changed plans.
Jesus Sedano
Rating:
5.0
Very helpful and friendly
DEANNE HERNANDEZ
Rating:
5.0
All were excellent, especially Stephanie, the representative. However, the interior of the vehicle could have been a bit cleaner.
Laythan Armor
Rating:
5.0
The ladies took exceptional care of me and hubby. Very knowledgeable and friendly.
Shanae Smith
Rating:
5.0
Thank you for your services, I really appreciate it
Luis Mendoza
Rating:
5.0
My 1st time there ! Ms ponce is the best
Henry Blanco
Rating:
5.0
Customer did not leave a comment.
william davis
Rating:
5.0
Quick in and out checkout. Agent was courteous and explained everything to me.
Richard Suo
Rating:
5.0
Customer did not leave a comment.
Enrique Moctezuma
Rating:
5.0
Everything was smooth, thank you!
M Elida Carranza
Rating:
5.0
Customer did not leave a comment.
RUNIL BROSAS
Rating:
2.0
Customer did not leave a comment.
Jason Cantrell
Rating:
3.0
When I picked up the vehicle I had more than an extra quarter of tank in gas extra cuz I went to the gas station and usually I receive credit for that and the worker said no. It’s an added bonus for uhaul to have so much more gas as a lot of times I get the vehicle with barely any gas.
Christina Zepeda
Rating:
5.0
Customer did not leave a comment.
Chris Smalley
Rating:
5.0
Eddie was the BEST! He took our call when we were stranded and told us to bring the truck in (we were able to drive the truck the .7 miles to the location bc Roadside Assistance took way too long and we were in a bad part of town) and he got us a new truck immediately. We unloaded and reloaded and we were off...
Lisa Battaglia
Rating:
4.0
Customer did not leave a comment.
JR Miramontes
Rating:
4.0
Customer did not leave a comment.
Vicente Arias
Rating:
5.0
Customer did not leave a comment.
Pedro Murrieta
Rating:
1.0
I was charged for an extra day when I returned my haul on time and forgot to check it in because the store was closed, and when I called to resolve the issue I was denied a refund for the extra day I was charged
Saul Cisneros
Rating:
4.0
Needs better designated areas. Drop off or returnds.
Hugo Lopez
Rating:
5.0
Everybody who assisted my move from California to New York were super supportive & understanding. Thank you!
Ivann Morales
Rating:
5.0
Very courteous and fast service considering how busy it was
james madala
Rating:
5.0
I received excellent service.
Linda Lane
Rating:
5.0
Love this location..... Equipment is always ready and the staff is very helpful and attentive.
Steven Sanders
Rating:
5.0
Customer did not leave a comment.
Akshay Akshay
Rating:
5.0
Customer did not leave a comment.
Keith Moykey
Rating:
4.0
Customer did not leave a comment.
EDWIN VELAZ
Rating:
5.0
Driver was super friendly and helpful. 5 star service! Quick delivery and pick up. Very happy with the experience.
Joyce Rimmele
Rating:
5.0
Stephanie was amazing, I called to push back my pick up time and she was able to hold the the truck for me without any issues. She was very pleasant and answered all of our questions.
Cecilia Huerta
Rating:
5.0
Customer did not leave a comment.
Armando Acosta
Rating:
5.0
This location had great customer service. We will rent again from this location.
Diane acebedo
Rating:
2.0
see last comments
gregory walter
Rating:
5.0
It was a great experience! Really I’m glad that I chose Uhaul box. Also I ordered the movers and they brought ubox, loaded and took it. I received my box on time.Thank you!!!
Rena Gadjieva
Rating:
3.0
The work was fast and excellent it just took so long to check in when I arrived and check out when I came back to pick up my vehicle (I had a hitch installed). While your customer service was great I wish you had more than 1 person behind the counter when each transaction takes 10-15 mins
Leon Tippins
Rating:
4.0
Customer did not leave a comment.
Nico Schulte
Rating:
3.0
Extra charges
JUAN GOMEZ
Rating:
3.0
Customer did not leave a comment.
KIMBERLY GUTIERREZ
Rating:
4.0
Customer seating for the handicap.
Cynthia Ashby
Rating:
5.0
Some of the older containers the wood doors were falling apart and someone used security screws to hold them together. This was done after pick up in Hemet. We needed to locate a secuity tool driver to remove the screws when the boxes were delivered to Maricopa. Your staff experience and excellent 👌 the best!!!
EDWARD CRAINE
Rating:
5.0
Outstanding customer service, exceptionally clean vehicles and trailers. Will continue using this location even though it’s out of the way for me.
James Fargo
Rating:
5.0
Customer did not leave a comment.
William Duarte
Rating:
5.0
Customer did not leave a comment.
Tonja Gembering
Rating:
5.0
Customer did not leave a comment.
Musa Frljuckic
Rating:
5.0
Customer did not leave a comment.
Anton kritzer
Rating:
3.0
Faster return on deposit and explain when returning the vehicle the steps u gotta do
april mojarro
Rating:
3.0
The van ran like crap.
Alice Augusto
Rating:
3.0
U-Haul has no ideal what is going on. The left hand does not know what the right hand is doing. I had a reservation for Sat. morning at the location in Banning, CA. U-Haul calls me about 8:30 and tells me they don't have a car transport and I need to choose another place. She gave me several locations, not in my area I ask about San Bernardino or Riverside Ca. She said Riverside location had them and gave me a reservation number. I show up at the location, there are 4 setting in the lot, go in and was told in didn't have a reservation, i show him my phone with the information, counter person said I didn't have a reservation and his were book. I said I know 1 is for me. I didn't get 1 however he did sent me to the location on Spruce, Picked up a transporter, I'm picking up the car and U-Haul calls and wanted to know why I didn't show up at the Banning Ca location, they had a transported for me. ?????? I explained to the lady I already had a transporter that U-Haul send me allover the place to pickup She couldn't understannd that. U-Haul needs to get their auto call center (which sucks) repaired/redone. Spruce was OK, would I recommend U-Haul............NO!
Randy Allen
Rating:
4.0
Customer did not leave a comment.
Jessica Wright
Rating:
5.0
Customer did not leave a comment.
David Watring
Rating:
4.0
Customer did not leave a comment.
Debra Madison
Rating:
5.0
Customer did not leave a comment.
Gustavo Rivera
Rating:
1.0
This is the second time I’ve rented here and both times they have wanted to charge me for damage. They are very slow. People were lined up at the counter and I saw a worker come through a door and didn’t care there were customers needing help 15 minutes later she decided to help out and I ended have her help me and had no idea how to help me out because someone marked my return wrong. I will never rent there ever again.
Dennis Eberwein
Rating:
5.0
Customer did not leave a comment.
Roxsy Hernandez
Rating:
5.0
Customer did not leave a comment.
JOSHUA WILSON
Rating:
5.0
Customer did not leave a comment.
Oscar Barragan
Rating:
4.0
the front desk personnel needs to explain details to the rentee about what's included in the rent.
Roberto Lagarde
Rating:
5.0
Customer did not leave a comment.
munib qaqish
Rating:
5.0
The service at this Uhaul location was outstanding! Highly recommend renting from this location.
Cash Morgan
Rating:
5.0
Customer did not leave a comment.
Thomas Torres
Rating:
5.0
As a business owner with a corporate account, I am extremely satisfied with the customer service given at this location. When I walk in I am greeted by name and given the very best care! The entire staff always makes sure the process for me to get into my rental truck is quick and efficient. I feel like they really care about me and my business! Thank you UHAUL Spruce! I am looking forward to using you guys for many years to come!
LaTina Tunstall
Rating:
4.0
This experience of moving the U box from CA to WI went very smoothly
My only suggestion for improvement would be to add additional tie down hooks inside the U box and at a variety of levels to secure the load even better.
Carl Strasburg
Rating:
5.0
Customer did not leave a comment.
Chuck Elkhoury
Rating:
4.0
Actually, for the total U-Box experience, which for us was positive & exceeded our expectations, there needs to be a review form that captures all the touch points of the whole organization. A few examples from our case: while I didn't do any business directly with our local U-Haul location at the delivery location, they were outstanding at providing information, answering questions, and showing me equipment & service options. I ended up making our initial reservation over the counter with them though there was no business done directly with them afterwards. They were very professional & courteous. [Salem, WI]. Another group that made our experience a positive success were all the personnel at two regional offices; one that handled the pick up location, and one the delivery location. I don't intend to be negative, but with the way that the U-Haul business is structured nationwide, & the memories of U-Haul that I grew up with, tens of years ago, I expected something disjointed that I would end up chasing down to manage, but our customer experience was smooth & seamless, and with a 2000 mile connection in the middle of it. I have completed the above review for the named service location, and they did their job & were an effective part of our experience, but the whole network and engineering of the service experience is what came together for us.
Greg Tennis
Rating:
5.0
Customer did not leave a comment.
Shachia Ali
Rating:
5.0
The computer system drastically under estimated the amount of boxes I needed. It said 3, I got 4, but could have used 5. Especially if I did not have a truck and car to load up for the move.
But, every person I dealt with was fantastic! From setting the appointment, to loading, to unloading and everything inbetween, every single person I dealt with was kind, knowledgeable, and helpful. I rate everything but the amount of U-Boxes as 5 star. Great job with the crew.
DAVID NELSON
Rating:
5.0
The counter staff were very helpful and clear when I asked what my options were for renting the truck. Dominique was very friendly And made dropping off the truck a breeze.
Alexis Mercado
Rating:
5.0
Fast service and friendly
james nelson
Rating:
3.0
Customer did not leave a comment.
Rosa Linares
Rating:
4.0
Customer did not leave a comment.
Oscar Romero
Rating:
5.0
A smooth process from making online reservation for a truck to interaction with staff at the Riverside Spruce store. Have used them before and will again.
Linda Potts
Rating:
5.0
Great customer service
Marcus Thomas
Rating:
3.0
The uhaul corporate office booked a storage unit but the Spruce office had no record of my reservation. It was very stressful but they were able help me nonetheless. Also, there seemed to be only one person available to help me and there were a lot of customers there so it took way longer than it should have.
WILLIAM SAXTON
|
First Impressions
Rating:
5.0
Stephanie Ponce is amazing. All the crew that work there are amazing. Very helpful
mark REALE
|
Overall Experience
Rating:
1.0
I was given a broken storage unit that was only able to close using the uhaul side to lock. I was unable to use the lever to pull the unit open and was not easily accessible. When I did pick up my belongings - most of my things had mice feces. I only used the storage for 4 weeks and was very unhappy with service and most times a U-Haul truck or trailer was in front of my unit making it unavailable most visits. I don’t believe I will reccomend or use U-Haul services again.
angelina alvarado
|
Overall Experience
Rating:
5.0
Miguel and the rest of the crew there were awesome. Very helpful
mark REALE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Chapman
|
Overall Experience
Rating:
5.0
I appreciate you being at this location. It works out perfectly for me. Price is better for square footage than any other storage place that is available. Thank you.
John Chapman
|
First Impressions
Rating:
3.0
At first she couldn't find my reservation then nobody told me if you turn a uhaul in after 5 they charge you another day. Which wasn't fair as I need all my funds to move and needed that deposit to feed my kids.
ERICA HOSKINS
|
First Impressions
Rating:
1.0
The storage unit leaked water 💧 on my tools and some boxes 📦 thankfully it didn't get my mattresses wet.
Steve Winstead
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tanzanique Williams
|
Overall Experience
Rating:
1.0
I cleared my storage before the next period of charge and u hual kept calling trying to charge me. It took them 3 months to fix it.
Ariana Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Charles Mason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristal Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES WILLARD
|
Overall Experience
Rating:
5.0
Honestly the staff couldn’t have been nicer & the manager Ed is wonderful. He painstakingly worked on releasing my car from the car towing device longer than he should’ve had to, as the chain didn’t have much slack.
He is clearly dedicated to his position there at U-Haul = pleasant, courteous & professional.
As he was walking in front of me to unlock the U-Haul lock off my storage unit…I noticed Ed reaching down and pulling out a weed. I was impressed.
Thank you for everything.
Dianne Ward
|
Overall Experience
Rating:
5.0
Great help
Charles Mason
|
First Impressions
Rating:
1.0
I did not rent AA0015B, but I kept receiving bill information. I called several times and was told somebody would contact me. Until now, nobody contacted me to solve this problem.
Yuanyuan Zhao
|
Overall Experience
Rating:
5.0
Great customer service, No waiting in line. Fast pick up and drop off. Would Recommend
Sina Sahebjami
|
Overall Experience
Rating:
2.0
Ordered a 26 footer. It wouldn't start!! Even with jumper!! Had to rent a 20 ft.instead! Ordered blankets and dollies and they had NONE! All in all, 2 HR DELAY TO ME! Horrible Customer Service!!
virginia boda
|
Reservation
Rating:
5.0
Great staff, great customer and great help!!! Five stars!!!
sabrina levi
|
Reservation
Rating:
4.0
Always a pleasant experience
Robbie Brager
|
Reservation
Rating:
5.0
Gary went above and beyond to make sure my experience was exceptional. I had been given the wrong information, which left me frustrated and frazzled, but Gary was very friendly and turned it around.
Michelle Rivera
|
Overall Experience
Rating:
5.0
Thanks
Darren Logan
|
Overall Experience
Rating:
5.0
Staff were professional and assisted me quickly in retrieving my U-Box.