The fact that it cost me nearly 390 to rent a van for the weekend is too high. I’m looking into other companies. Customers need better pricing options
Stephanie BarronCustomer Reviews for U-Haul of Richmond
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did great, nothing wrong
David GaylordThey are very friendly people although I wish they had someone who spoke Spanish, but I highly recommend this place, it is quick to book and affordable prices.
Alberto CalderonExcellent work—exceptional service in lot and at counter! Thank you to all 3 there!
John WilliamsYou guys just need a bigger location, but overall you have anything we need and great customer service/support! Thank you guys 🙂
James WalkerThe truck that I was assigned either needed a wheel alignment or a tune up. The truck was horrible to drive. I was driving 35 mph on the freeway before loading it and after. Horrible experience. My anxiety wS through the roof!
ROSA LEONMORENOGreat experience!!
Tanzil WaqiaLower mileage rates
Lefaye WaltonEverything is good
Zenaida AvalosAllways with a smile and all the help you need to have safe experience
Mark campbellReally friendly staff. I even left something in the truck after dropping it off after hours and was able to call them, they went to see if it was there, confirmed and let me pick it up. Great experience.
Karen HandleyThe staff was wonderful and very helpful
Garrett GoodmanThe service is always great even the staffs they’re all doing awesome job. God bless 🙏🏼
Losa MalepeaiExcellent service. Efficient and attentive. Cedric in particular was excellent. Attentive and helpful. He deserves a raise. This is the best location in the Bay Area. Going forward, I will always think of this location before going anywhere else. Worth every penny and they minimize stress by being relaxed and accomodating. I believe the shift manager's name is Destiny. She is upbeat and engaging. Great experience, and I hope this gets back to them. Give them a raise. Great team.
Myles GordonGood service and friendly 👍
Jose CervantesCustomer service is always great by the young lady who works on Sunday morning and the gentleman who pulling out the trucks. Even when it’s very busy, they are still professional. D. McKinley
Donesha MckinleyGreat Service from very professional people I have Great respect for their services in taking care of their customers
Jack CaudleThe first box truck that was given to me had low air in the tire so I had to wait for another box truck to be assigned. It was a quick process though.
Elzie CzekusEverything went well the process was smooth they had amazing customer service I am very pleased with the location. I will return
Tiffany HopkinsAlways great customer service!
Diego AranaExcellent service, easy to pick up and easy to drop off
Oscar EscobarGreat Customer Service
Jose LedezmaAll good
Jose HidalgocastilloDidn’t have my truck that was scheduled almost a month ago ready at the location where I scheduled. Was moved last minute to a different location that wasn’t open at the time of pick up. Was sent to another location 30min away that did not want to accommodate drop off to include the offer the customer service provided me with to compensate for various issues I experienced. Overall an absolute miserable experience to have while moving. The truck was fine and other ordered items were present.
WeiWei HuangEveryone and everything was great
Maggie Frostmothefuckers wasted 6 hours of my weekend home visiting my sick father for something that was supposed to be 30 minutes. i called in, made sure everything was set, did my “research” and due diligence, but uhaul still fucked me. don’t use this service, these assholes had me bouncing around 6 different uhaul locations
Gabriel CoggshallGreat job!
Curtis Smithgreat service
MARIOHELADIO MARTINEZSORIANOReally really I like the service always nice thank you *****
Khaled GuettoucheFriendly and super efficient. Please recognize these employees for the way they reflect positively on the U-Haul brand.
Kandi Frasierinside the trailer was very clean. The outside had mud caked on it.
Steve WidergrenEveryone was so friendly and helpful. I pulled up, they attached the trailer and I was off. When I returned, they unhooked the trailer, emailed me my receipt and I was out of there.
Crystal WhiteThey opened at 7am. I thought I woke up to late to call, but I called anyway at 7:40. Had a truck reserved by 7::10 for a 9am pick up. Picked up my truck on time, check in, review.of the contract, paying for the truck, completed the transaction in the timeframe it should been. I wasn't in a rush. But most important the person helping me wasn't rushing or working from an unorangized or unprofessional manner. Each time I have used this Uhaul facility the staff continues to show their growth in professionalism.
Nicole DouglasMuy buen servicio gracias!
melvin chavezIt was the best moving experience I have had in 23 years excellent from start to finish.
Veronica BroadwayThis is how it should be done!! This location and the team there are Straight up professional and customer focused. Get you in and out, listen to your needs and ask the right questions. Have used this location numerous times and will continue to in the future
Lawrence WatsonI am a faithful customer to this location. To notch service Very professional manager there. One in a million Give this guy a raise and keep him there
Frederic ConstantinJust keep doing the good service to customers. God bless 🙏🏼
Losa MalepeaiEcselwmte
Rigoberto ReynosoWhen I returned my truck the young man that helped me just check my truck in and made me wait for my receipt by going inside and waiting for another associate to help another customer before I could get my receipt. The guy should have finished helping me, but instead he start cleaning the truck when there was at least 10 other trucks to rent and three people working. Bad customer service. Thx
Nivette abaloAll good
sevando leosTell customers the side view mirrors can only be adjusted manually. Tell customers there is an online checkout page to verify mileage and body damage.. There were no 4-way flashers on the truck.
James GallagherThank you
Jovis MillerThe crew here is really efficient, professional and courteous. Best uhaul location around.
Caleb EverettMy reservation was not fulfilled by staff at 23rd street location. They woild not honor reservation and were rude and disrespectful towards me.
Randy ScottThis location is great no hassle on returning my truck Myron was such a great guy to work with will be now coming here for my moving needs
Jeffrey rubinRented me a truck with the windshield coming out of truck, I had to hold the wind in place as i was Driving, that truck should have never been rented!!!! I wont Ever rent from this location ever again! I’m filling a complaint with the BBB, THAT TRUCK WAS UNSAFE TO DRIVE, AND THEY ACTED LIKE IT WAS NO BIG DEAL!!!!!!
Bryan HancockNothing- everyone was so friendly! Easy process. Very happy, thank you
Jennifer BezrutczykHighly disappointed in this service. Please contact me immediately to get this resolved
Olivia CampisanoNo comments 10/10. Thank you.
Martha BustosStephanie at the Richmond branch absolutely took care of me. You have one hell of a good employee knowledgeable personable and was not scared to jump into a 30 foot truck and moving on her own kudos.
thomas buckThe next customer will receive excellent and professional service from the local team.
Arthur SmithThe installation was done in a timely manner. Good,job
James LeeThe guys were friendly professional and helpful.
Patricia JohnsonI had to drive right by a u-haul location in San Rafael CA, cross a bridge and go another 10 miles to a rather unsavory part of Richmond to return my trailer. The staff was very friendly and efficient.
William ZellerPerfect customer service! Super friendly
Victoria GomezThe folks working were very kind and professional!
Michael SchlemmerThe price change was absolutely ridiculous. I had a reservation for $35, but when I went to change the drop off location it went up to $163. I would never recommend U-Haul to anyone.
Cyvanah Byrd-EleyI dropped off the vehicle after hours around 8pm on 1/4 and left the keys in the designated drop box. Woke up to a call 1/5 around 7am with the person on the phone rudely and sternly insisting there was a vehicle I dropped with no keysto be found. I calmly mentioned where I left the keys in the drop box and I was scolded. The staff member eventually found the keys and apologized. I did not appreciate the tone and blame without thoroughly looking and making sure the keys were not there…very unprofessional.
VICTORIA GONZALEZMy experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!
Taryn MitchellRichmond U-Haul did a great job installing trailer hitch on new Tacoma. I would recommend them to anyone. Customer service was fantastic. Beats having it installed at a dealership.
Jerry Gerard