Customer Reviews for U-Haul of Richmond

6,341 reviews

1017 23rd St   Richmond, CA 94804

(510) 234-4544

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(510) 234-4544

1017 23rd St
Richmond, CA 94804

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The fact that it cost me nearly 390 to rent a van for the weekend is too high. I’m looking into other companies. Customers need better pricing options

Stephanie Barron 
Rating:
5.0

Customer did not leave a comment.

Keisha Briggs 
Rating:
5.0

Customer did not leave a comment.

Daniel Duong 
Rating:
5.0

Did great, nothing wrong

David Gaylord 
Rating:
5.0

They are very friendly people although I wish they had someone who spoke Spanish, but I highly recommend this place, it is quick to book and affordable prices.

Alberto Calderon 
Rating:
5.0

Customer did not leave a comment.

Stacy Portney 
Rating:
5.0

Customer did not leave a comment.

Garrett Goodman 
Rating:
5.0

Customer did not leave a comment.

Clint Haslerig 
Rating:
5.0

Excellent work—exceptional service in lot and at counter! Thank you to all 3 there!

John Williams 
Rating:
4.0

You guys just need a bigger location, but overall you have anything we need and great customer service/support! Thank you guys 🙂

James Walker 
Rating:
5.0

Customer did not leave a comment.

Diego Arana 
Rating:
5.0

The truck that I was assigned either needed a wheel alignment or a tune up. The truck was horrible to drive. I was driving 35 mph on the freeway before loading it and after. Horrible experience. My anxiety wS through the roof!

ROSA LEONMORENO 
Rating:
5.0

Customer did not leave a comment.

Gustavo Guerrero 
Rating:
5.0

Great experience!!

Tanzil Waqia 
Rating:
5.0

Customer did not leave a comment.

Rose Malan 
Rating:
3.0

Customer did not leave a comment.

greg savvadra 
Rating:
3.0

Lower mileage rates

Lefaye Walton 
Rating:
5.0

Everything is good

Zenaida Avalos 
Rating:
5.0

Customer did not leave a comment.

Thomas Hendrickson 
Rating:
5.0

Allways with a smile and all the help you need to have safe experience

Mark campbell 
Rating:
4.0

Customer did not leave a comment.

jimmy ward 
Rating:
5.0

Really friendly staff. I even left something in the truck after dropping it off after hours and was able to call them, they went to see if it was there, confirmed and let me pick it up. Great experience.

Karen Handley 
Rating:
5.0

The staff was wonderful and very helpful

Garrett Goodman 
Rating:
4.0

Customer did not leave a comment.

Eta Sihendra Djongroaminoto 
Rating:
5.0

The service is always great even the staffs they’re all doing awesome job. God bless 🙏🏼

Losa Malepeai 
Rating:
5.0

Customer did not leave a comment.

Jonathan Turner 
Rating:
5.0

Customer did not leave a comment.

Angela Janet Reyes Salazar 
Rating:
5.0

Excellent service. Efficient and attentive. Cedric in particular was excellent. Attentive and helpful. He deserves a raise. This is the best location in the Bay Area. Going forward, I will always think of this location before going anywhere else. Worth every penny and they minimize stress by being relaxed and accomodating. I believe the shift manager's name is Destiny. She is upbeat and engaging. Great experience, and I hope this gets back to them. Give them a raise. Great team.

Myles Gordon 
Rating:
5.0

Good service and friendly 👍

Jose Cervantes 
Rating:
5.0

Customer service is always great by the young lady who works on Sunday morning and the gentleman who pulling out the trucks. Even when it’s very busy, they are still professional. D. McKinley

Donesha Mckinley 
Rating:
5.0

Great Service from very professional people I have Great respect for their services in taking care of their customers

Jack Caudle 
Rating:
4.0

The first box truck that was given to me had low air in the tire so I had to wait for another box truck to be assigned. It was a quick process though.

Elzie Czekus 
Rating:
5.0

Customer did not leave a comment.

juan garay 
Rating:
5.0

Everything went well the process was smooth they had amazing customer service I am very pleased with the location. I will return

Tiffany Hopkins 
Rating:
5.0

Always great customer service!

Diego Arana 
Rating:
5.0

Excellent service, easy to pick up and easy to drop off

Oscar Escobar 
Rating:
5.0

Customer did not leave a comment.

Pasang Sherpa 
Rating:
5.0

Great Customer Service

Jose Ledezma 
Rating:
5.0

All good

Jose Hidalgocastillo 
Rating:
5.0

Customer did not leave a comment.

Esequiel Carbajal 
Rating:
2.0

Customer did not leave a comment.

Dawn Yasui 
Rating:
1.0

Didn’t have my truck that was scheduled almost a month ago ready at the location where I scheduled. Was moved last minute to a different location that wasn’t open at the time of pick up. Was sent to another location 30min away that did not want to accommodate drop off to include the offer the customer service provided me with to compensate for various issues I experienced. Overall an absolute miserable experience to have while moving. The truck was fine and other ordered items were present.

WeiWei Huang 
Rating:
5.0

Customer did not leave a comment.

jairo garcia 
Rating:
5.0

Customer did not leave a comment.

KABIN SILWAL 
Rating:
4.0

Everyone and everything was great

Maggie Frost 
Rating:
1.0

mothefuckers wasted 6 hours of my weekend home visiting my sick father for something that was supposed to be 30 minutes. i called in, made sure everything was set, did my “research” and due diligence, but uhaul still fucked me. don’t use this service, these assholes had me bouncing around 6 different uhaul locations

Gabriel Coggshall 
Rating:
4.0

Customer did not leave a comment.

AMILCAR DIAZ 
Rating:
5.0

Great job!

Curtis Smith 
Rating:
5.0

Customer did not leave a comment.

frederick HOWARD 
Rating:
5.0

great service

MARIOHELADIO MARTINEZSORIANO 
Rating:
5.0

Really really I like the service always nice thank you *****

Khaled Guettouche 
Rating:
5.0

Friendly and super efficient. Please recognize these employees for the way they reflect positively on the U-Haul brand.

Kandi Frasier 
Rating:
4.0

inside the trailer was very clean. The outside had mud caked on it.

Steve Widergren 
Rating:
5.0

Everyone was so friendly and helpful. I pulled up, they attached the trailer and I was off. When I returned, they unhooked the trailer, emailed me my receipt and I was out of there.

Crystal White 
Rating:
5.0

They opened at 7am. I thought I woke up to late to call, but I called anyway at 7:40. Had a truck reserved by 7::10 for a 9am pick up. Picked up my truck on time, check in, review.of the contract, paying for the truck, completed the transaction in the timeframe it should been. I wasn't in a rush. But most important the person helping me wasn't rushing or working from an unorangized or unprofessional manner. Each time I have used this Uhaul facility the staff continues to show their growth in professionalism.

Nicole Douglas 
Rating:
5.0

Muy buen servicio gracias!

melvin chavez 
Rating:
5.0

It was the best moving experience I have had in 23 years excellent from start to finish.

Veronica Broadway 
Rating:
5.0

This is how it should be done!! This location and the team there are Straight up professional and customer focused. Get you in and out, listen to your needs and ask the right questions. Have used this location numerous times and will continue to in the future

Lawrence Watson 
Rating:
5.0

I am a faithful customer to this location. To notch service Very professional manager there. One in a million Give this guy a raise and keep him there

Frederic Constantin 
Rating:
5.0

Just keep doing the good service to customers. God bless 🙏🏼

Losa Malepeai 
Rating:
5.0

Ecselwmte

Rigoberto Reynoso 
Rating:
3.0

When I returned my truck the young man that helped me just check my truck in and made me wait for my receipt by going inside and waiting for another associate to help another customer before I could get my receipt. The guy should have finished helping me, but instead he start cleaning the truck when there was at least 10 other trucks to rent and three people working. Bad customer service. Thx

Nivette abalo 
Rating:
5.0

Customer did not leave a comment.

Christopher Roa 
Rating:
5.0

Customer did not leave a comment.

Ratnesh Chand 
Rating:
4.0

All good

sevando leos 
Rating:
5.0

Tell customers the side view mirrors can only be adjusted manually. Tell customers there is an online checkout page to verify mileage and body damage.. There were no 4-way flashers on the truck.

James Gallagher 
Rating:
5.0

Thank you

Jovis Miller 
Rating:
5.0

Customer did not leave a comment.

Ana zanoletti 
Rating:
5.0

Customer did not leave a comment.

Terry Dominick 
Rating:
5.0

Customer did not leave a comment.

Miaoyan Zhang 
Rating:
5.0

The crew here is really efficient, professional and courteous. Best uhaul location around.

Caleb Everett 
Rating:
1.0

My reservation was not fulfilled by staff at 23rd street location. They woild not honor reservation and were rude and disrespectful towards me.

Randy Scott 
Rating:
5.0

This location is great no hassle on returning my truck Myron was such a great guy to work with will be now coming here for my moving needs

Jeffrey rubin 
Rating:
1.0

Rented me a truck with the windshield coming out of truck, I had to hold the wind in place as i was Driving, that truck should have never been rented!!!! I wont Ever rent from this location ever again! I’m filling a complaint with the BBB, THAT TRUCK WAS UNSAFE TO DRIVE, AND THEY ACTED LIKE IT WAS NO BIG DEAL!!!!!!

Bryan Hancock 
Rating:
5.0

Nothing- everyone was so friendly! Easy process. Very happy, thank you

Jennifer Bezrutczyk 
Rating:
1.0

Highly disappointed in this service. Please contact me immediately to get this resolved

Olivia Campisano 
Rating:
5.0

No comments 10/10. Thank you.

Martha Bustos 
Rating:
3.0

Customer did not leave a comment.

Thomas Driscoll 
Rating:
5.0

Stephanie at the Richmond branch absolutely took care of me. You have one hell of a good employee knowledgeable personable and was not scared to jump into a 30 foot truck and moving on her own kudos.

thomas buck 
Rating:
5.0

The next customer will receive excellent and professional service from the local team.

Arthur Smith 
Rating:
5.0

Customer did not leave a comment.

Ian Hacker 
Rating:
5.0

Customer did not leave a comment.

chuy Lerma 
Rating:
5.0

The installation was done in a timely manner. Good,job

James Lee 
Rating:
5.0

Customer did not leave a comment.

Michael Palaniuk 
Rating:
5.0

Customer did not leave a comment.

Sasha Perry 
Rating:
5.0

The guys were friendly professional and helpful.

Patricia Johnson 
Rating:
3.0

I had to drive right by a u-haul location in San Rafael CA, cross a bridge and go another 10 miles to a rather unsavory part of Richmond to return my trailer. The staff was very friendly and efficient.

William Zeller 
Rating:
5.0

Customer did not leave a comment.

Tenzin Wangchuk 
Rating:
5.0

Customer did not leave a comment.

Dulce Alonso 
Rating:
5.0

Customer did not leave a comment.

clebio correia 
Rating:
5.0

Perfect customer service! Super friendly

Victoria Gomez 
Rating:
5.0

Customer did not leave a comment.

PETER SULLIVAN 
Rating:
5.0

The folks working were very kind and professional!

Michael Schlemmer 
Rating:
5.0

Customer did not leave a comment.

Veronica Gomez 
Rating:
5.0

Customer did not leave a comment.

Yusuke Koike 
Rating:
4.0

The price change was absolutely ridiculous. I had a reservation for $35, but when I went to change the drop off location it went up to $163. I would never recommend U-Haul to anyone.

Cyvanah Byrd-Eley 
Rating:
1.0

I dropped off the vehicle after hours around 8pm on 1/4 and left the keys in the designated drop box. Woke up to a call 1/5 around 7am with the person on the phone rudely and sternly insisting there was a vehicle I dropped with no keysto be found. I calmly mentioned where I left the keys in the drop box and I was scolded. The staff member eventually found the keys and apologized. I did not appreciate the tone and blame without thoroughly looking and making sure the keys were not there…very unprofessional.

VICTORIA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Terrill Lewis 
Rating:
5.0

My experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!

Taryn Mitchell 
Rating:
5.0

Richmond U-Haul did a great job installing trailer hitch on new Tacoma. I would recommend them to anyone. Customer service was fantastic. Beats having it installed at a dealership.

Jerry Gerard 
No reviews have been submitted for this location.

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