Customer Reviews for U-Haul of Rancho Cordova

8,320 reviews

11351 Pyrites Wy   Rancho Cordova, CA 95670
(E Of Sunrise, Coloma east from Sunrise. Right on Pyrites Way, Left when you hit freeway)

(916) 638-1700

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(916) 638-1700

11351 Pyrites Wy
Rancho Cordova, CA 95670
(E Of Sunrise, Coloma east from Sunrise. Right on Pyrites Way, Left when you hit freeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was peonies with a chair for me to sit in while I waited, only took about an hour.

Bambi Lavana 
Rating:
5.0

Corrie did an excellent job on the hitch installation and answered all my questions.

Armando Torres 
Rating:
5.0

Asst. manager Amanda was top notch! She deserves a raise!

Darren Mcfarlane 
Rating:
4.0

The employees were very helpful.

Floyd Caporale 
Rating:
5.0

Customer did not leave a comment.

Kim Linoue 
Rating:
5.0

I go out of my way to rent from here, they're so good!

JENNA RINGLE 
Rating:
5.0

Quick, efficient, knowledgeable, and personal. Excellent!

Michael Williams 
Rating:
5.0

Keep doing what you’re doing

Dale Beard 
Rating:
3.0

This site was clean, organized and easy to find. The personal were fast and efficient

marc fegan 
Rating:
5.0

No problems noted

Joe Williams 
Rating:
5.0

Good customer service, Sage was excellent and helped in finding the correct truck for my need.

Javed Akhtar 
Rating:
5.0

Great service

DAVID BEIGEL 
Rating:
5.0

Amado the GM was fantastic

Ryan Franzen 
Rating:
5.0

The gentleman at this location was friendly and efficient and made the return very easy. Unfortunately I can’t say the same for the sunrise, food and liquor location, which is where I was supposed to return the truck. When I arrived there, the man who I assume was the owner told me he couldn’t take the truck and I had to take it to the Pyrites way location. he couldn’t have cared less about the inconvenience.

Brett Fletcher 
Rating:
4.0

The customer service representative was very friendly very informative, and very professional. This is why I use this location all the time.

Sharon Harris 
Rating:
5.0

Very friendly and efficient

Kimberlyn Young 
Rating:
5.0

Customer did not leave a comment.

Yasaswy Jandhyala 
Rating:
5.0

Very fast and friendly service.

Jason Fareira 
Rating:
5.0

Great job very informative and helpful

Jason Sell 
Rating:
5.0

thanks. great job.

paul dungan 
Rating:
5.0

Customer did not leave a comment.

NOAH BENTLEY 
Rating:
5.0

Customer did not leave a comment.

KHALID KHUDHAIR 
Rating:
5.0

Customer did not leave a comment.

kevin kinsch 
Rating:
5.0

The staff was very helpful and pleasant to work with.

Justin Heilmann 
Rating:
4.0

Customer did not leave a comment.

Pamela Whiteley 
Rating:
5.0

Was well taken care of. Amidst the busyness they were excellent with th Ed customer service and took time to be sure my needs were met. A++++

Edmund Frydel 
Rating:
5.0

Excellent customer service provided

John Coyne 
Rating:
5.0

Nothing! Oue experience was perfect, easy and the sales person was knowledgeable and kind.

Lori Thompson 
Rating:
5.0

I have been to this location for various services. Every representative I have encountered knows customer service and what that means. From hitch installation to truck rental, I’m happy to do business with GoldRiver U-Haul.

Ron Devries 
Rating:
5.0

I had an excellent experience thanks to Amado

Kelly Parker 
Rating:
5.0

Highly recommendable, very professional, served top tier customer service will most definitely be returning….

Dawn Greene 
Rating:
5.0

Amado is the best, respectful, funny, and professional. I don't think there is anything that that location could do better, employees like Amado do not xome around often and I don't even know how to thank him enough, people like him you don't want to lose. Take care.f of him, he's an asset and a Damm good person.

Jeff Mitchell 
Rating:
5.0

Easy process to follow

John Coyne 
Rating:
5.0

Guy was great

Andrew Estopinal 
Rating:
5.0

Great service, friendly staff.

Amy Willms 
Rating:
5.0

It was quick and easy.

Victor Sampson 
Rating:
5.0

Amanda was great and so very helpful! Thank you for this fast and great experience Amanda!!

liza nusolau 
Rating:
5.0

Customer did not leave a comment.

Elaine Lotta 
Rating:
5.0

Nice

Ahmad Paryan 
Rating:
5.0

Friendly Staff, in and out pretty quickly, overall Good experience 👍🏼

Theresa D'Amato 
Rating:
5.0

Great customer service

Olivia Kasirye 
Rating:
5.0

Customer did not leave a comment.

Gary MacMillan 
Rating:
5.0

Customer did not leave a comment.

Alexandru Ceachir 
Rating:
5.0

I am 76 years old. I have to tell you, I have never seen a person so accommodating to customer service in all my years as Amado is. If I had a business I would do my best to keep him happy. I think Amado should be the employ of the year. Randy Hamman

Randall Hamman 
Rating:
5.0

Amanda made sure that everything was in order and didn't laugh at me because I was surprised that UHaul uses push to start pick up trucks lol! Getting older is a blast and UHaul is still a trusted source for truck rentals!

Alana Wofford 
Rating:
5.0

My experience was perfect! Amado and Corry were wonderful. I had a great experience and am really happy!

Rebecca Meyer 
Rating:
4.0

Customer service was really good. I would recommend and come back if I ever need anything from uhaul in the future.

Cherriee Butler 
Rating:
5.0

Customer did not leave a comment.

Don Rose 
Rating:
5.0

Customer did not leave a comment.

randall hamman 
Rating:
5.0

The van was new, the service was great. The guy that helped us was personable and helpful.

Larry Cohn 
Rating:
5.0

Customer did not leave a comment.

Peter Shepherd 
Rating:
5.0

Thanks for the fast turnaround

Jeffrey Teehan 
Rating:
5.0

Absolutely Nothing

KISHKA WESLEY 
Rating:
5.0

Customer did not leave a comment.

Amy Jenkins 
Rating:
5.0

Customer service was excellent,

Daniel Cabral 
Rating:
5.0

Great service, quick hook up.

Leonidas Alevantis 
Rating:
4.0

Customer did not leave a comment.

Vujadin Jovic 
Rating:
5.0

Customer did not leave a comment.

Jenna Ringle 
Rating:
5.0

Customer did not leave a comment.

Kimberly Trzaski 
Rating:
3.0

Customer did not leave a comment.

Jasmit Dhillon 
Rating:
5.0

N/A

Andrew Park 
Rating:
4.0

Customer did not leave a comment.

William Rader 
Rating:
5.0

Customer did not leave a comment.

Brian Davis 
Rating:
5.0

Customer did not leave a comment.

Jamisha Robertson 
Rating:
5.0

Virk

Lovepreet Virk 
Rating:
5.0

Customer did not leave a comment.

Kevin Gray 
Rating:
5.0

Customer did not leave a comment.

Jake Raye 
Rating:
5.0

Customer did not leave a comment.

Andrew Park 
Rating:
1.0

The company sucks. Not the people at the register

John Fuller 
Rating:
2.0

I was very disappointed, when I called to make a reservation on a truck just to pick up a couple pieces of furniture. The guy on the phone said I would need a debt card number to reserve the truck. He didn’t explain the process or what to expect when picking up rental in fact, I asked him if I could switch from my debt card to using a gift card. He didn’t have an answer and that I would have ask when picking up the rental. I couldn’t use my gift because I didn’t have $100 on it which is required but, yet I was able to use my debt card to pay $48 to drive it off the lot. Mind you I had to go to the bank to deposit some money into my account. Then go back to pay using my debt card. All of that would have not have happened if the guy making the reservation would’ve been more explanatory of the process. Then come to find out that not only do you have to fill the gas back up. Then you also, have to pay a .79 per miles you drive for the wear and tear of the vehicle. I was not driving out of town/state it was local and just for a few hours. I had to pay $41.06 extra because, I drove 52 miles mind you I had just put $20 of gas in the tank when I dropped it off. I feel if you drive local as long as you fill it up with gas YOU SHOULD NOT HAVE TO PAY .79 PER MILE for wear and tear on the vehicle!! So, as far as I’m concerned they owe me $41.06. For over charging me. It’s $19.95 for the truck, $48 to drive it the lot, and $20 to fill it back up with gas that should have been it for the expenses for the little time I had the truck. It was very bad!!

Sharon Ryff 
Rating:
5.0

Customer did not leave a comment.

Haig Miskdjian 
Rating:
5.0

Positive "shout out" to Sam for his help. Thank you.

Randall nelson 
Rating:
5.0

Customer did not leave a comment.

Milena Figuera 
Rating:
3.0

Gas meter on cargo van required driving multiple miles to get the gauge where it needed to be. I ended up adding almost twice as much gas as it needed. My final receipt does not show my adjusted milage. I drove less than expected and was still charged for what I guessed at the beginning.

BRENDAN MICHAEL PLOEGER 
Rating:
5.0

The girl that works the front desk Amanda super helpful and above and beyond on customer service

Jamien Gragg 
Rating:
5.0

Excellent customer service with the focus on attention to detail. It was nice to do business with gentlemen, who take pride and what they do. I would definitely do business here again.

Scott Smith 
Rating:
4.0

Prompt friendly service in a very reasonable amount of time.

bill hoffman 
Rating:
5.0

Outstanding service,very professional

SITELA AKAUOLA 
Rating:
3.0

Customer did not leave a comment.

Thomas Leipelt 
Rating:
5.0

Customer did not leave a comment.

Sara Osoffsky 
Rating:
5.0

Customer did not leave a comment.

Jesus Molina Herrera 
Rating:
5.0

None

Charles Finley 
Rating:
5.0

None

Charles Finley 
Rating:
5.0

Customer did not leave a comment.

Palmer Lee 
Rating:
5.0

Excellent service and support!! Keep up the great work

Ben Paskal 
Rating:
5.0

Customer did not leave a comment.

andres mendoza 
Rating:
5.0

Great service..

KIRK BASINGER 
Rating:
5.0

Only had 1 counter person on duty but got check in pretty fast. Good service.

David Floyd 
Rating:
5.0

Customer did not leave a comment.

Evgenii Shiriaev 
Rating:
5.0

Excellent customer service!

FRANCES TAYLOR 
Rating:
1.0

I NEED MY SH*T BACK !

Bradley Osterhout 
Rating:
5.0

I received Excellent Service! Mr Amada, I think I got his name right, went the Extra Mile helping me. Much appreciated!

William Scott 
Rating:
3.0

Poir customer service. When I arrived to pick up my reservation, the employees saw me go into the office. They were not helping other customers, only moving trucks around the yard. I had to wait 15 minutes before they came to help me and then provided poor level customer service.

James Welch 
Rating:
5.0

Continue to be Awesome!

Katheryn Cox 
Rating:
5.0

Brake maint light would come on some times

BRUCE BARDON 
Rating:
5.0

Customer did not leave a comment.

Patrick McIntyre 
Rating:
3.0

Customer did not leave a comment.

Nyteria Pantoja 
Rating:
5.0

Customer did not leave a comment.

Mark Mannion 
Rating:
5.0

Keep up the excellent work. Happy New Year!

Tara Rooks 
Rating:
5.0

Customer did not leave a comment.

William Leach 
No reviews have been submitted for this location.

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