Again the app didn’t work, so they were great and got me checked out manually and very fast
Nicole PerrellaCustomer Reviews for U-Haul of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
N/C Thanks for your service 👍
Gabriel RiosRented several times from this location, great experience each time.
James Kurpiel3rd time in 6 weeks I have used this service. Each time, the customer service was quick and easy.
Bonnie MotleyThe location was fine and I had no issues. The experience through the mobile reservation was nothing short of a nightmare however. I don’t know where or how I can communicate the sheer uselessness of the “live” chat while running into snags with the reservation. Responses were minutes apart and did not answer the question presented. Simply restated there’s an issue regardless of my lack of understanding on how to resolve the issue. The app itself was glitchy and unresponsive. Moving is already a stressful event and getting a half hour delay from the get go was certainly not the note I wanted to start on. Trying to return the truck after 11 hours of stressful moving, I was met with yet another app glitch resulting in me not knowing if my return was processed or not, no option for the live chat even if I wanted it, and no ability to speak with a representative when I called. I’m sure there was one, but after 5 minutes on hold I gave up. I will -never- use the mobile process again. I will caution any person asking for my opinion having used it to run as fast as they can from it and just find an open store if U-Haul is their only option. I simply cannot stress enough my dissatisfaction with this process. It in no way reflects the store I used, simply the behind the scenes inner workings.
Eric GraszerThe staff at this location are professional, efficient, super helpful and get the rental processed quickly and correctly. It’s a Smooth experience… no stress. Thank uou
Irene mosiasNothing. Customer service and equipment was top notch.
Vincent StepchukNothing, I could not have asked or expected anything additional/better. Staff was friendly and quick to assist both during initial rental and again during drop off of equipment.
Jay GriffithsStaff was very helpful and friendly. Equipment pick up and drop off was easy and fast.
Bonnie MontleyEverything was perfect
GILLIAN MWAMBAStaff is friendly, courteous, and works together as a Team to do contract, get equip. ready. I was very satisfied with my rental, and didn't see much, if any, room for improvement needed.
Bob IrishExcellent truck return process. Thx!
John CordellPerfect from the start to finish!
CANDICE POTENZANone
Kevin MurphyThe u-haul at palatine on dundee road the girl they're was totally professional and really nice for us and very helpful
Russell DispenzaWas to pick up uhaul share early at 630am app Did not work in Mundelein lost 1 hour 30 minutes the employees had to be paid for time waiting??? Uhaul support had me go to dundee rd in palatine where there was a 20 footer ready on hold..
Ricardo TeschkeVery nice people
Onalvis de jesus MunetonGreat company, highly recommend!!! We rented a bus in excellent condition. It looks like it just came off the assembly line, clean and fully refilled. Everything works perfectly. We transported things perfectly from one garage to another and am very grateful to this company for this opportunity to quickly and efficiently cope with our work and needs. God send prosperity to you and your employees. thank you Natalia Mezheritskaya. Великолепная компания очень рекомендую!!!! мы aрендовали бусс прекрасном состоянии. Такое впечатление, что он только сошел с конвейера, чистенький и заправленный полностью.всё работает идеально. Мы прекрасно перевезли вещи с одного гаража в другой и очень благодарна этой компании за такую возможность, чтобы быстро и качественно справились со своей работой и потребностями . Боже пошли процветание вам и вашим сотрудникам. спасибо Наталия Межерицкая.
Natalia MezherytskaU-Haul rep Mike Barrett was very helpful.
Matthew GryzloI originally was at an app only site and it was a disaster, but I called this location and spoke with Emily - she fixed everything for me and was amazing. I will never to app only again. Emily and her team are terrific!
Linda GumpThey are the best! They treated me like a king!
mike dunwoodyvery easy to rent van, courteous employees
James hasekGreat job, As Always!! Thanks !!!!
Steven SchmidlyOutstanding service all around!
mike dunwoodyThe entire team at this location were friendly and helpful.
Gerard LulloThank you guys for your excellent service
ABUNDIO VALLE SANCHEZReally good experience!
William RastelloI have been a customer several times and find your service to be excellent.
Greg TomczykThe staff at the palatine locatiom was very helpful and didnt waste any time getting me checked on and on my way. Will definitely rent from this location agaon.
Charles BattagliaGreat Service 👍
Janice ToddDesk attendant, Emily I think her name was, was incredibly helpful and friendly. Best experience I've had at a uhaul location.
Oscar MarxI rent from this location often and the new manager is excellent. Very professional, knowledgeable and customer focused. Exceeded expectations.
Allan KoenigThe staff received the trailer and sent me the receipt in an email. The service was fast and pleasant.
Michael RohlingEmily was a fantastic help. I appreciated her kindness and hospitality.
ROCKY H CHOIOverall experience was solid. Being able to handle almost everything online is really what made it desirable.
Peter GedrimasMake sure every employee is like Emily. She may have possible given the best customer service I have ever had. Knowledgeable, helpful, and outstanding energy left a standard and impression that will last.
Michael PazEmily was amazing.
Christopher ReynoldsTodo exelente serbicio
J CruzExcellent service
Norval nelsonEverything went very smooth. Can't thing of anything to change
Kathleen DixonEventually equipment needs to be replaced
Andreas AmmelounxMy entire experience this time and the time before were absolutely fantastic. Fast in, fast out, friendly and skilled people to work the process with. Keep doing the great job you are already doing.
Bill DennisStaff is super friendly & helpful, especially the manager, she is great.
John MeredithI was charged for two gallons of gas for a 9 mile trip. I emailed to confirm why I was being charged this much and what the MPG is for the 10' box truck, but they did not respond. I dropped off the vehicle before closing, but they didn't check it in until the next morning.
BRANDON MICHAELNo improvement is needed. You have such great customer service!!!!!
Nancy NOAHEmily took care of us & it was a very smooth transaction! Excellent service! Wouldn’t change anything!
Kimberly NoskoStaff is fantastic... very efficient, professional, pleasant, & friendly!
Greg TomczykPerson helping was super nice and process was easy. Location is kind of different to turn into from road
Jacob FisherVery good
Ilya KireyevGood to know
abayomi ajasinThe facility and the personnel were very professional and organized. The truck rental was easy to obtain and easy to return. everything was explained as said. The only problem was the mobile app did not allow us to get the truck online. I had to go in the building and gain access.
Jorge Rebellonexcellent service from part of the girl Emily
Sergio GonzalezStaff at this location is top notch, thanks again.
Kenneth Olendzki