Customer Reviews for U-Haul of Palatine

8,261 reviews

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Again the app didn’t work, so they were great and got me checked out manually and very fast

Nicole Perrella 
Rating:
5.0

Customer did not leave a comment.

Cole Progar 
Rating:
5.0

N/C Thanks for your service 👍

Gabriel Rios 
Rating:
5.0

Rented several times from this location, great experience each time.

James Kurpiel 
Rating:
5.0

Customer did not leave a comment.

Wojciech Przywara 
Rating:
5.0

Customer did not leave a comment.

Michal Bujacek 
Rating:
5.0

Customer did not leave a comment.

Pablo Perez 
Rating:
5.0

Customer did not leave a comment.

Oscar Rivera 
Rating:
5.0

3rd time in 6 weeks I have used this service. Each time, the customer service was quick and easy.

Bonnie Motley 
Rating:
4.0

The location was fine and I had no issues. The experience through the mobile reservation was nothing short of a nightmare however. I don’t know where or how I can communicate the sheer uselessness of the “live” chat while running into snags with the reservation. Responses were minutes apart and did not answer the question presented. Simply restated there’s an issue regardless of my lack of understanding on how to resolve the issue. The app itself was glitchy and unresponsive. Moving is already a stressful event and getting a half hour delay from the get go was certainly not the note I wanted to start on. Trying to return the truck after 11 hours of stressful moving, I was met with yet another app glitch resulting in me not knowing if my return was processed or not, no option for the live chat even if I wanted it, and no ability to speak with a representative when I called. I’m sure there was one, but after 5 minutes on hold I gave up. I will -never- use the mobile process again. I will caution any person asking for my opinion having used it to run as fast as they can from it and just find an open store if U-Haul is their only option. I simply cannot stress enough my dissatisfaction with this process. It in no way reflects the store I used, simply the behind the scenes inner workings.

Eric Graszer 
Rating:
5.0

The staff at this location are professional, efficient, super helpful and get the rental processed quickly and correctly. It’s a Smooth experience… no stress. Thank uou

Irene mosias 
Rating:
5.0

Customer did not leave a comment.

Brad Partynski 
Rating:
5.0

Customer did not leave a comment.

Katherine Hiotis 
Rating:
5.0

Customer did not leave a comment.

mike dunwoody 
Rating:
5.0

Nothing. Customer service and equipment was top notch.

Vincent Stepchuk 
Rating:
5.0

Customer did not leave a comment.

Patricia Green 
Rating:
5.0

Nothing, I could not have asked or expected anything additional/better. Staff was friendly and quick to assist both during initial rental and again during drop off of equipment.

Jay Griffiths 
Rating:
5.0

Staff was very helpful and friendly. Equipment pick up and drop off was easy and fast.

Bonnie Montley 
Rating:
5.0

Customer did not leave a comment.

Matthew Gryzlo 
Rating:
5.0

Everything was perfect

GILLIAN MWAMBA 
Rating:
5.0

Staff is friendly, courteous, and works together as a Team to do contract, get equip. ready. I was very satisfied with my rental, and didn't see much, if any, room for improvement needed.

Bob Irish 
Rating:
4.0

Customer did not leave a comment.

roberto diaz 
Rating:
5.0

Excellent truck return process. Thx!

John Cordell 
Rating:
5.0

Perfect from the start to finish!

CANDICE POTENZA 
Rating:
5.0

Customer did not leave a comment.

Amanda Clark 
Rating:
5.0

None

Kevin Murphy 
Rating:
5.0

Customer did not leave a comment.

marcelino Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Robert Bucar 
Rating:
5.0

The u-haul at palatine on dundee road the girl they're was totally professional and really nice for us and very helpful

Russell Dispenza 
Rating:
2.0

Was to pick up uhaul share early at 630am app Did not work in Mundelein lost 1 hour 30 minutes the employees had to be paid for time waiting??? Uhaul support had me go to dundee rd in palatine where there was a 20 footer ready on hold..

Ricardo Teschke 
Rating:
5.0

Very nice people

Onalvis de jesus Muneton 
Rating:
5.0

Customer did not leave a comment.

Cristian Delgado 
Rating:
5.0

Great company, highly recommend!!! We rented a bus in excellent condition. It looks like it just came off the assembly line, clean and fully refilled. Everything works perfectly. We transported things perfectly from one garage to another and am very grateful to this company for this opportunity to quickly and efficiently cope with our work and needs. God send prosperity to you and your employees. thank you Natalia Mezheritskaya. Великолепная компания очень рекомендую!!!! мы aрендовали бусс прекрасном состоянии. Такое впечатление, что он только сошел с конвейера, чистенький и заправленный полностью.всё работает идеально. Мы прекрасно перевезли вещи с одного гаража в другой и очень благодарна этой компании за такую возможность, чтобы быстро и качественно справились со своей работой и потребностями . Боже пошли процветание вам и вашим сотрудникам. спасибо Наталия Межерицкая.

Natalia Mezherytska 
Rating:
5.0

Customer did not leave a comment.

Wojciech Przywara 
Rating:
5.0

U-Haul rep Mike Barrett was very helpful.

Matthew Gryzlo 
Rating:
5.0

I originally was at an app only site and it was a disaster, but I called this location and spoke with Emily - she fixed everything for me and was amazing. I will never to app only again. Emily and her team are terrific!

Linda Gump 
Rating:
5.0

They are the best! They treated me like a king!

mike dunwoody 
Rating:
5.0

Customer did not leave a comment.

Steve Kosla 
Rating:
5.0

very easy to rent van, courteous employees

James hasek 
Rating:
5.0

Great job, As Always!! Thanks !!!!

Steven Schmidly 
Rating:
5.0

Customer did not leave a comment.

Matthew Gryzlo 
Rating:
5.0

Customer did not leave a comment.

Michael Adeboye 
Rating:
5.0

Outstanding service all around!

mike dunwoody 
Rating:
5.0

The entire team at this location were friendly and helpful.

Gerard Lullo 
Rating:
4.0

Customer did not leave a comment.

Steven Gordon 
Rating:
5.0

Thank you guys for your excellent service

ABUNDIO VALLE SANCHEZ 
Rating:
5.0

Really good experience!

William Rastello 
Rating:
5.0

Customer did not leave a comment.

Doug McMillan 
Rating:
5.0

Customer did not leave a comment.

Panuncio Gonzalez 
Rating:
5.0

I have been a customer several times and find your service to be excellent.

Greg Tomczyk 
Rating:
5.0

The staff at the palatine locatiom was very helpful and didnt waste any time getting me checked on and on my way. Will definitely rent from this location agaon.

Charles Battaglia 
Rating:
5.0

Great Service 👍

Janice Todd 
Rating:
5.0

Desk attendant, Emily I think her name was, was incredibly helpful and friendly. Best experience I've had at a uhaul location.

Oscar Marx 
Rating:
4.0

Customer did not leave a comment.

MUNTASER Albayati 
Rating:
4.0

Customer did not leave a comment.

TARAS MELNYKOVYCH 
Rating:
4.0

Customer did not leave a comment.

Paul Sieben 
Rating:
5.0

I rent from this location often and the new manager is excellent. Very professional, knowledgeable and customer focused. Exceeded expectations.

Allan Koenig 
Rating:
4.0

Customer did not leave a comment.

Bonnie Montley 
Rating:
5.0

Customer did not leave a comment.

george kiebala 
Rating:
5.0

The staff received the trailer and sent me the receipt in an email. The service was fast and pleasant.

Michael Rohling 
Rating:
5.0

Customer did not leave a comment.

SCOTT SLATER 
Rating:
5.0

Emily was a fantastic help. I appreciated her kindness and hospitality.

ROCKY H CHOI 
Rating:
4.0

Overall experience was solid. Being able to handle almost everything online is really what made it desirable.

Peter Gedrimas 
Rating:
5.0

Customer did not leave a comment.

William Nakulski 
Rating:
5.0

Make sure every employee is like Emily. She may have possible given the best customer service I have ever had. Knowledgeable, helpful, and outstanding energy left a standard and impression that will last.

Michael Paz 
Rating:
5.0

Emily was amazing.

Christopher Reynolds 
Rating:
5.0

Customer did not leave a comment.

Allan Polintan 
Rating:
5.0

Customer did not leave a comment.

Mayra Gutierrez 
Rating:
5.0

Customer did not leave a comment.

mike walczynski 
Rating:
2.0

Customer did not leave a comment.

Nathan Gray 
Rating:
5.0

Todo exelente serbicio

J Cruz 
Rating:
5.0

Customer did not leave a comment.

namjin kim 
Rating:
5.0

Customer did not leave a comment.

Samanthia Omega 
Rating:
5.0

Customer did not leave a comment.

Janet Martinez 
Rating:
5.0

Excellent service

Norval nelson 
Rating:
5.0

Customer did not leave a comment.

Panuncio Gonzalez 
Rating:
5.0

Everything went very smooth. Can't thing of anything to change

Kathleen Dixon 
Rating:
5.0

Customer did not leave a comment.

Steve Schmidly 
Rating:
5.0

Customer did not leave a comment.

Ahmed Mujovic 
Rating:
5.0

Customer did not leave a comment.

Jesten Neill 
Rating:
5.0

Eventually equipment needs to be replaced

Andreas Ammelounx 
Rating:
5.0

My entire experience this time and the time before were absolutely fantastic. Fast in, fast out, friendly and skilled people to work the process with. Keep doing the great job you are already doing.

Bill Dennis 
Rating:
5.0

Staff is super friendly & helpful, especially the manager, she is great.

John Meredith 
Rating:
5.0

Customer did not leave a comment.

knut lombard 
Rating:
1.0

I was charged for two gallons of gas for a 9 mile trip. I emailed to confirm why I was being charged this much and what the MPG is for the 10' box truck, but they did not respond. I dropped off the vehicle before closing, but they didn't check it in until the next morning.

BRANDON MICHAEL 
Rating:
5.0

No improvement is needed. You have such great customer service!!!!!

Nancy NOAH 
Rating:
5.0

Customer did not leave a comment.

Kalpesh Sangani 
Rating:
5.0

Emily took care of us & it was a very smooth transaction! Excellent service! Wouldn’t change anything!

Kimberly Nosko 
Rating:
5.0

Customer did not leave a comment.

Robert W Schwietert 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH PRZYWARA 
Rating:
5.0

Staff is fantastic... very efficient, professional, pleasant, & friendly!

Greg Tomczyk 
Rating:
5.0

Customer did not leave a comment.

jhony cisneros 
Rating:
5.0

Customer did not leave a comment.

Brian Milligan 
Rating:
4.0

Person helping was super nice and process was easy. Location is kind of different to turn into from road

Jacob Fisher 
Rating:
5.0

Very good

Ilya Kireyev 
Rating:
4.0

Good to know

abayomi ajasin 
Rating:
5.0

Customer did not leave a comment.

Mark Bartolameolli 
Rating:
5.0

The facility and the personnel were very professional and organized. The truck rental was easy to obtain and easy to return. everything was explained as said. The only problem was the mobile app did not allow us to get the truck online. I had to go in the building and gain access.

Jorge Rebellon 
Rating:
5.0

excellent service from part of the girl Emily

Sergio Gonzalez 
Rating:
5.0

Staff at this location is top notch, thanks again.

Kenneth Olendzki 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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