Very customer focused compared to my previous experiences with U-Haul pickup or drop-off locations. Employees hustled and were professional. highly recommend this location
Michael VCustomer Reviews for U-Haul of Palatine
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
friendly employee helped me really well, and was able to provide what i needed with out overselling but instead inquiring about my needs. best uhaul rental ive had thanks
Eduardo HThe U-Haul app is very glitchy. I tried to use it to pick up my rental, but I couldn't get through the process because there was an error after I submitted my picture which prevented me from finalizing the rental in the app. I'm glad I decided not to pick up the rental prior to normal business hours, because I would have been stuck waiting until the location was actually open for the day.
Jason SNothing
Kevin CExcellent service and very easy process.
MICHAEL MOverall was good location clean and easy to get in and out with trailer. Gentleman who helped me however seemed upset the entire time he was helping and extremely snappy with his answers. He did assist and did help but seemed mad or angry entire time. Work on customer service only thing needed.
Charles CKeep up what your doing. I've used your location many tines. God Bless 🙏
James RAll the process of pick up and drop off was absolutely great
Andriy LExcellent Staff !
rick rIt was exceptional moving experience.
Sergii PThe truck served my purpose and didn’t break down, though it had over 170,000 miles on it. It rode and looked like it may not have been maintained well. Also, I returned the truck with a full tank of gas, even though it was around 3/4 full. A better policy would be that all vehicles are full so it is more equitable to the driver when refilling. This is how car rental places do it. The associate that helped me was nice. My last name in the ticket was misspelled. So, long story short, I don’t think U-Haul cares much about details, whereas I do.
Dave MEverything worked out perfectly. The person i spoke with on the phone who took my reservation was helpful and professional. Will definitely recommend and use again.
Jessica PAgain the app didn’t work, so they were great and got me checked out manually and very fast
Nicole PN/C Thanks for your service 👍
Gabriel RRented several times from this location, great experience each time.
James K3rd time in 6 weeks I have used this service. Each time, the customer service was quick and easy.
Bonnie MThe location was fine and I had no issues. The experience through the mobile reservation was nothing short of a nightmare however. I don’t know where or how I can communicate the sheer uselessness of the “live” chat while running into snags with the reservation. Responses were minutes apart and did not answer the question presented. Simply restated there’s an issue regardless of my lack of understanding on how to resolve the issue. The app itself was glitchy and unresponsive. Moving is already a stressful event and getting a half hour delay from the get go was certainly not the note I wanted to start on. Trying to return the truck after 11 hours of stressful moving, I was met with yet another app glitch resulting in me not knowing if my return was processed or not, no option for the live chat even if I wanted it, and no ability to speak with a representative when I called. I’m sure there was one, but after 5 minutes on hold I gave up. I will -never- use the mobile process again. I will caution any person asking for my opinion having used it to run as fast as they can from it and just find an open store if U-Haul is their only option. I simply cannot stress enough my dissatisfaction with this process. It in no way reflects the store I used, simply the behind the scenes inner workings.
Eric GThe staff at this location are professional, efficient, super helpful and get the rental processed quickly and correctly. It’s a Smooth experience… no stress. Thank uou
Irene mNothing. Customer service and equipment was top notch.
Vincent SNothing, I could not have asked or expected anything additional/better. Staff was friendly and quick to assist both during initial rental and again during drop off of equipment.
Jay GStaff was very helpful and friendly. Equipment pick up and drop off was easy and fast.
Bonnie MEverything was perfect
GILLIAN MStaff is friendly, courteous, and works together as a Team to do contract, get equip. ready. I was very satisfied with my rental, and didn't see much, if any, room for improvement needed.
Bob IExcellent truck return process. Thx!
John CPerfect from the start to finish!
CANDICE PNone
Kevin MThe u-haul at palatine on dundee road the girl they're was totally professional and really nice for us and very helpful
Russell DWas to pick up uhaul share early at 630am app Did not work in Mundelein lost 1 hour 30 minutes the employees had to be paid for time waiting??? Uhaul support had me go to dundee rd in palatine where there was a 20 footer ready on hold..
Ricardo TVery nice people
Onalvis dGreat company, highly recommend!!! We rented a bus in excellent condition. It looks like it just came off the assembly line, clean and fully refilled. Everything works perfectly. We transported things perfectly from one garage to another and am very grateful to this company for this opportunity to quickly and efficiently cope with our work and needs. God send prosperity to you and your employees. thank you Natalia Mezheritskaya. Великолепная компания очень рекомендую!!!! мы aрендовали бусс прекрасном состоянии. Такое впечатление, что он только сошел с конвейера, чистенький и заправленный полностью.всё работает идеально. Мы прекрасно перевезли вещи с одного гаража в другой и очень благодарна этой компании за такую возможность, чтобы быстро и качественно справились со своей работой и потребностями . Боже пошли процветание вам и вашим сотрудникам. спасибо Наталия Межерицкая.
Natalia MU-Haul rep Mike Barrett was very helpful.
Matthew GI originally was at an app only site and it was a disaster, but I called this location and spoke with Emily - she fixed everything for me and was amazing. I will never to app only again. Emily and her team are terrific!
Linda GThey are the best! They treated me like a king!
mike dvery easy to rent van, courteous employees
James hGreat job, As Always!! Thanks !!!!
Steven SOutstanding service all around!
mike dThe entire team at this location were friendly and helpful.
Gerard LThank you guys for your excellent service
ABUNDIO VReally good experience!
William RI have been a customer several times and find your service to be excellent.
Greg TThe staff at the palatine locatiom was very helpful and didnt waste any time getting me checked on and on my way. Will definitely rent from this location agaon.
Charles BGreat Service 👍
Janice TDesk attendant, Emily I think her name was, was incredibly helpful and friendly. Best experience I've had at a uhaul location.
Oscar MI rent from this location often and the new manager is excellent. Very professional, knowledgeable and customer focused. Exceeded expectations.
Allan KThe staff received the trailer and sent me the receipt in an email. The service was fast and pleasant.
Michael REmily was a fantastic help. I appreciated her kindness and hospitality.
ROCKY HOverall experience was solid. Being able to handle almost everything online is really what made it desirable.
Peter GMake sure every employee is like Emily. She may have possible given the best customer service I have ever had. Knowledgeable, helpful, and outstanding energy left a standard and impression that will last.
Michael PEmily was amazing.
Christopher RTodo exelente serbicio
J CExcellent service
Norval nEverything went very smooth. Can't thing of anything to change
Kathleen D