Customer Reviews for U-Haul of Palatine

8,252 reviews

1235 E Dundee Rd   Palatine, IL 60074

(847) 202-9641

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(847) 202-9641

1235 E Dundee Rd
Palatine, IL 60074

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Oscar R. 
Rating:
5.0

3rd time in 6 weeks I have used this service. Each time, the customer service was quick and easy.

Bonnie M. 
Rating:
4.0

The location was fine and I had no issues. The experience through the mobile reservation was nothing short of a nightmare however. I don't know where or how I can communicate the sheer uselessness of the “live” chat while running into snags with the reservation. Responses were minutes apart and did not answer the question presented. Simply restated there's an issue regardless of my lack of understanding on how to resolve the issue. The app itself was glitchy and unresponsive. Moving is already a stressful event and getting a half hour delay from the get go was certainly not the note I wanted to start on. Trying to return the truck after 11 hours of stressful moving, I was met with yet another app glitch resulting in me not knowing if my return was processed or not, no option for the live chat even if I wanted it, and no ability to speak with a representative when I called. I'm sure there was one, but after 5 minutes on hold I gave up. I will -never- use the mobile process again. I will caution any person asking for my opinion having used it to run as fast as they can from it and just find an open store if U-Haul is their only option. I simply cannot stress enough my dissatisfaction with this process. It in no way reflects the store I used, simply the behind the scenes inner workings.

Eric G. 
Rating:
5.0

The staff at this location are professional, efficient, super helpful and get the rental processed quickly and correctly. It's a Smooth experience… no stress. Thank uou

Irene M. 
Rating:
5.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

mike D. 
Rating:
5.0

Nothing. Customer service and equipment was top notch.

Vincent S. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Nothing, I could not have asked or expected anything additional/better. Staff was friendly and quick to assist both during initial rental and again during drop off of equipment.

Jay G. 
Rating:
5.0

Staff was very helpful and friendly. Equipment pick up and drop off was easy and fast.

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Everything was perfect

GILLIAN M. 
Rating:
5.0

Staff is friendly, courteous, and works together as a Team to do contract, get equip. ready. I was very satisfied with my rental, and didn't see much, if any, room for improvement needed.

Bob I. 
Rating:
4.0

Customer did not leave a comment.

roberto D. 
Rating:
5.0

Excellent truck return process. Thx!

John C. 
Rating:
5.0

Perfect from the start to finish!

CANDICE P. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

None

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

marcelino G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The u-haul at palatine on dundee road the girl they're was totally professional and really nice for us and very helpful

Russell D. 
Rating:
2.0

Was to pick up uhaul share early at 630am app Did not work in Mundelein lost 1 hour 30 minutes the employees had to be paid for time waiting??? Uhaul support had me go to dundee rd in palatine where there was a 20 footer ready on hold..

Ricardo T. 
Rating:
5.0

Very nice people

Onalvis de jesus M. 
Rating:
5.0

Customer did not leave a comment.

Cristian D. 
Rating:
5.0

Great company, highly recommend!!! We rented a bus in excellent condition. It looks like it just came off the assembly line, clean and fully refilled. Everything works perfectly. We transported things perfectly from one garage to another and am very grateful to this company for this opportunity to quickly and efficiently cope with our work and needs. God send prosperity to you and your employees. thank you Natalia Mezheritskaya. Великолепная компания очень рекомендую!!!! мы aрендовали бусс прекрасном состоянии. Такое впечатление, что он только сошел с конвейера, чистенький и заправленный полностью.всё работает идеально. Мы прекрасно перевезли вещи с одного гаража в другой и очень благодарна этой компании за такую возможность, чтобы быстро и качественно справились со своей работой и потребностями . Боже пошли процветание вам и вашим сотрудникам. спасибо Наталия Межерицкая.

Natalia M. 
Rating:
5.0

Customer did not leave a comment.

Wojciech P. 
Rating:
5.0

U-Haul rep Mike Barrett was very helpful.

Matthew G. 
Rating:
5.0

I originally was at an app only site and it was a disaster, but I called this location and spoke with Emily - she fixed everything for me and was amazing. I will never to app only again. Emily and her team are terrific!

Linda G. 
Rating:
5.0

They are the best! They treated me like a king!

mike D. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

very easy to rent van, courteous employees

James H. 
Rating:
5.0

Great job, As Always!! Thanks !!!!

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Outstanding service all around!

mike D. 
Rating:
5.0

The entire team at this location were friendly and helpful.

Gerard L. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Thank you guys for your excellent service

ABUNDIO V. 
Rating:
5.0

Really good experience!

William R. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Customer did not leave a comment.

Panuncio G. 
Rating:
5.0

I have been a customer several times and find your service to be excellent.

Greg T. 
Rating:
5.0

The staff at the palatine locatiom was very helpful and didnt waste any time getting me checked on and on my way. Will definitely rent from this location agaon.

Charles B. 
Rating:
5.0

Great Service 👍

Janice T. 
Rating:
5.0

Desk attendant, Emily I think her name was, was incredibly helpful and friendly. Best experience I've had at a uhaul location.

Oscar M. 
Rating:
4.0

Customer did not leave a comment.

MUNTASER A. 
Rating:
4.0

Customer did not leave a comment.

TARAS M. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

I rent from this location often and the new manager is excellent. Very professional, knowledgeable and customer focused. Exceeded expectations.

Allan K. 
Rating:
4.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

Customer did not leave a comment.

george K. 
Rating:
5.0

The staff received the trailer and sent me the receipt in an email. The service was fast and pleasant.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Emily was a fantastic help. I appreciated her kindness and hospitality.

ROCKY H. 
Rating:
4.0

Overall experience was solid. Being able to handle almost everything online is really what made it desirable.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Make sure every employee is like Emily. She may have possible given the best customer service I have ever had. Knowledgeable, helpful, and outstanding energy left a standard and impression that will last.

Michael P. 
Rating:
5.0

Emily was amazing.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
5.0

Customer did not leave a comment.

Mayra G. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
2.0

Customer did not leave a comment.

Nathan G. 
Rating:
5.0

Todo exelente serbicio

J C. 
Rating:
5.0

Customer did not leave a comment.

namjin K. 
Rating:
5.0

Customer did not leave a comment.

Samanthia O. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Excellent service

Norval N. 
Rating:
5.0

Customer did not leave a comment.

Panuncio G. 
Rating:
5.0

Everything went very smooth. Can't thing of anything to change

Kathleen D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Ahmed M. 
Rating:
5.0

Customer did not leave a comment.

Jesten N. 
Rating:
5.0

Eventually equipment needs to be replaced

Andreas A. 
Rating:
5.0

My entire experience this time and the time before were absolutely fantastic. Fast in, fast out, friendly and skilled people to work the process with. Keep doing the great job you are already doing.

Bill D. 
Rating:
5.0

Staff is super friendly & helpful, especially the manager, she is great.

John M. 
Rating:
5.0

Customer did not leave a comment.

knut L. 
Rating:
1.0

I was charged for two gallons of gas for a 9 mile trip. I emailed to confirm why I was being charged this much and what the MPG is for the 10' box truck, but they did not respond. I dropped off the vehicle before closing, but they didn't check it in until the next morning.

BRANDON M. 
Rating:
5.0

No improvement is needed. You have such great customer service!!!!!

Nancy N. 
Rating:
5.0

Customer did not leave a comment.

Kalpesh S. 
Rating:
5.0

Emily took care of us & it was a very smooth transaction! Excellent service! Wouldn't change anything!

Kimberly N. 
Rating:
5.0

Customer did not leave a comment.

Robert W S. 
Rating:
5.0

Customer did not leave a comment.

WOJCIECH P. 
Rating:
5.0

Staff is fantastic... very efficient, professional, pleasant, & friendly!

Greg T. 
Rating:
5.0

Customer did not leave a comment.

jhony C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Person helping was super nice and process was easy. Location is kind of different to turn into from road

Jacob F. 
Rating:
5.0

Very good

Ilya K. 
Rating:
4.0

Good to know

abayomi A. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The facility and the personnel were very professional and organized. The truck rental was easy to obtain and easy to return. everything was explained as said. The only problem was the mobile app did not allow us to get the truck online. I had to go in the building and gain access.

Jorge R. 
Rating:
5.0

excellent service from part of the girl Emily

Sergio G. 
Rating:
5.0

Staff at this location is top notch, thanks again.

Kenneth O. 
Rating:
5.0

Emily and her staff are very friendly and always looking to accommodate your moving needs.

mike D. 
Rating:
5.0

Customer did not leave a comment.

Roderick T. 
Rating:
5.0

Emily is a great asset to U-Haul as she made me feel at home with very smooth transaction. Will definitely use this location again in future.

DAN A. 
Rating:
5.0

Nothing to improve!

William N. 
Rating:
5.0

Emily was very friendly and helpful

MELISSA S. 
Rating:
5.0

Si hubiera un servicio como este en mi país, seríamos muy afortunados, gente amable, brindan confianza y sus furgones son muy amplios!

doris T. 
Rating:
5.0

I have used this location for renting trucks many times. Emily has always been very helpful and courteous. You should consider her a great asset to your company.

chris W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top