Customer Reviews for U-Haul of Old Town Torrance

Rating:

1.0

Horrible horrible horrible experience. They called 15 minutes before my reservation to tell me it would be an additional hour and a half till the truck was ready. Then they changed the location to Torrance, then on the way there called and changed it to Long Beach and then changed it once more to a DIFFERENT torrance location. Beyond disappointed. Will never be using Uhaul again and discouraging my friends from it as well.

Rating:

3.0

Tell the male employee that works there who owns the silver / grey car to stop parking in the handicap parking. It's illegal to do so, and it's an inconvenience to customers who actually have a handicap placard.

Rating:

5.0

Excellent Customer service. I’d definitely opt their vehicles again if needed. Reliability is their number one quality. Prices are really cheap too. Keep it up….

Rating:

1.0

Make sure that there is a uhaul that people can use that has a ramp for people to easily get their items off the truck. Don't give them a uhaul if you don't have a ramp period

Rating:

5.0

Great sales associate

Rating:

5.0

Very helpful staff. And expedite service. Returning the rented vehicle was very easy and quick.

Rating:

5.0

Great service, great manager

Rating:

3.0

When I returned the truck they wanted to charge me $40 for gas and I only went 37 miles. I understand charging a slight premium for gas price but for 37 miles I would see a max of 4 gallons.

Rating:

2.0

I am disabled and TONY helped me out with my shopping list put the boxes bubble wrap ordered both a van and truck He was kind and I went to this location because I am not afraid to make a left turn off Western into badly positioned or color flags showing entrance. This was especially bad the Left turn right before Carson Street because driveway you have to cross heavy traffic intersection. My friend drove me both days 1st day Sunday she passed it and had to turn Left on Carson go through Market parking lot and tried to find another way to get into Carson Street "returns" Monday morning there was not enough parking for vehicles nor handicapped parking. We are both disabled. Speaking of disabilities I have Toni gave me a seat both days I rented and helped me get into both rentals truck and van I am still walking sometimes need a walker so he "TONY" let me use the rolling chair so I could walk around and figure out what boxes I needed and how many and 1st time going to this location for move out of state and I thank you for an excellent kind a personable young man he is.

Rating:

5.0

Excelente

Rating:

3.0

I rented 6x12 trailer and have following concerns about overall safety of trailer: -Tires were worn and needed to be replaced -Latch for ramp was broken so only had 1 pin to keep it in place. Please address these safety concerns with UHaul Staff to prevent any future accidents or problems. Thank you

Rating:

4.0

James, one of your employees, demonstrated exceptional proficiency, knowledge, helpfulness, and a positive attitude.

Rating:

5.0

Very convenient and the drop off was stress free

Rating:

5.0

Keep up the good work!

Rating:

3.0

Customer service was A+ but the wait time was really bad, but it wasn’t the workers fault that people don’t do their research before coming into the store.

Rating:

5.0

First time using U-haul and it was easier than I thought. The gentleman at the old town Torrance location was super helpful and deserves a raise !! He explained things fast and easily and was quick to set me up with the things I needed.

Rating:

5.0

great service with prompt timely manner

Rating:

5.0

Nothing! U HAUL Old Torrance is very good!

Rating:

3.0

This time renting with UHaul was disappointing. I made a reservation more than 2 weeks in advance, was quoted a price, a pick up and drop off locations and given a confirmation. The day before I was to pick up the truck U-Haul switched up the truck size, pick up location, and upon drop off I was charged additional fees that were not previously disclosed or given any explanation why the additional fees were charged to my credit card before I could leave the key in the drop box. The bait and switch operation you employ is unprofessional given the many rental companies I have contacted for bids. Do Better!

Rating:

5.0

The service was excellent. There’s nothing you can do to better excellence. Just stay with the same service and polite atmosphere, beast, steady with what you’re doing.

Rating:

5.0

Very nice and well kept lobby. VERY attentive and super friendly staff. I have a uhaul 2 blocks from my house, but I think I will use this location from now on. Highly recommended!! Thank you!!

Rating:

1.0

How is posible you over charge me for gas . If I put $40 fucking dollars and you are charging me 66 mor that’s ridiculous man . Why you do that why ?

Rating:

5.0

Very friendly employees, answered all questions and overall satisfied with this location and their services!

Rating:

2.0

I’m going back to the Hawthorne Blvd location. Check-in was very slow because computer system was down. Gas in van at start was not at full even though I was told to bring it back full. And the guy who did my final checkout paperwork was rude and hostile. Poor customer service.

Rating:

5.0

Have more employees.

Rating:

5.0

Awesome service!!!

Rating:

5.0

None

Rating:

2.0

They only had two people working (counter and yard). I did the express check in but was required to do it again. Drop off was chaotic with no coordination.

Rating:

5.0

Rental process was easy and the truck did what we needed it to!

Rating:

5.0

Original pickup location was S&G Towing on Prairie in Inglewood. They had given my reserved trailer to someone else. They were not helpful with how to resolve it other than to "Call U-Haul Boss." I had to speak with them by telephone since they either were not physically present at the location or were inside a locked warehouse. I would rate the S&G location as poor.

Rating:

5.0

Awesome staff!

Rating:

4.0

Haave more employees only one employee working when I went to rent the trailer. The one employee had to try and serve 3 customers at one time. She however was very professional and helpful.

Rating:

5.0

Nothing

Rating:

5.0

Great customer service was spot on, that’s what we as a customer appreciate.

Rating:

5.0

Great customer service! Thank you

Rating:

5.0

Sadly there is not parking space 😧

Rating:

5.0

Adriana and James where amazing. Thank you Uhaul team for the 5star service. 👏👏👏 Garee Battad Executive Chef Marina del rey Hotel

Rating:

5.0

all good. no issues. Great staff at Torrance location

Rating:

5.0

Everything went better than I expected.

Rating:

5.0

The experience went a lot faster using the app. The only issue is that I did not know that I needed my passport to verify or any of the other requirements. It would be nice to be notified in advance of what is needed before heading to the location.

Rating:

5.0

Worker Jeffery is very nice and helpful to assist me for rental truck and paition to answer my question and give solution. 👍

Rating:

5.0

This location helped me as I had to travel to 2 locations prior. There was a location change for my original reservation, I went at the scheduled time given to me and had to wait an hour for service. I noticed the tire was flat after I paid was redirected to another location. The 2nd place wouldn’t dispatch me so I was redirected again to the Torrance. The staff were beyond nice and helpful, given the experience I had. My only complaint is with U-haul, not this specific location. I had to wait 3 hours and pay twice for a rental I reserved weeks ago.

Rating:

5.0

Everything was great. I can't think of anything that could be better. If I HAD to pick something, it would be the loiterers out side of the building approaching patrons asking for work. That wasn't appealing but I could see how it would benefit some people.

Rating:

3.0

The Guy at the counter was great and Truck was ready to go. Since I was here last though, the area seems a bit 'sketchy'. There were homeless people on the sidewalk and a couple of guys just hanging and looking around going back and forth in parking lot. I'm glad my driver waited for me to check it and get in the truck. I wouldn't have felt comfortable otherwise.

Rating:

5.0

Always 👍 service all people are great.

Rating:

5.0

Very good service thank you

Rating:

5.0

Great customer service

Rating:

5.0

Provide lighting inside the box or bed on all trucks. A rear view camara would be great as well

Rating:

5.0

The associate working the desk was great. Quick and straightforward with paperwork and anything else to be communicated. There was a line but he was quick and the overall time spent there was 15 mins.

Rating:

5.0

Great job

Rating:

5.0

Very good customer service

Rating:

2.0

Homeless people gangbanged on me in the parking lot smashed beer bottles all over the place. Improve security outside of open hours for 24/7 customers

Rating:

5.0

Outstanding staff! Super friendly, kind and hard workers! Pleasant experience. L definitely come back this location again!

Rating:

3.0

Stop outside thieves from stealing from the truck when you turn your back

Rating:

5.0

Thanks to Jeffery G. For his help and understanding. He went above and beyond

Rating:

3.0

I tried to ask questions and it was very short so he could help someone else

Rating:

5.0

Best customer service

Rating:

5.0

I opted to do mobile pick up and it was an extremely simple process. The original vehicle was dirty and the gas tank was on empty so the service representative upgraded our reservation to a larger size cargo van. I thought was a very admirable action to take. I had to extend the rental an extra day which was simple and painless. All-in-all it was a pleasant experience.

Rating:

5.0

We just walked in and we were able to rent a truck that was the perfect size clean and did exactly what we needed. Thank you so much

Rating:

5.0

Seats were not very clean full of fur but other than that van was good.

Rating:

3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.