Customer Reviews for U-Haul of Old Town Scottsdale

7,606 reviews

3033 N Scottsdale Rd   Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

(480) 941-0483

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 941-0483

3033 N Scottsdale Rd
Scottsdale, AZ 85251
(1 block N of Thomas on the East side of the road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The female employee was fantastic. A real worker!

Frank Fiaschetti 
Rating:
5.0

Customer did not leave a comment.

Hillary Pedersen 
Rating:
5.0

Customer did not leave a comment.

Jared Greenberg 
Rating:
5.0

Everything was excellent

William Yarbrough 
Rating:
5.0

I don't think I could suggest any improvements. The guy was very helpful. Clean office. The van very clean, comfortable and up to date. An all around great experience.

Michelle Nyberg 
Rating:
5.0

Customer did not leave a comment.

GREGORY ALLEN 
Rating:
5.0

Customer did not leave a comment.

Henry Hattis 
Rating:
5.0

Customer did not leave a comment.

Katrina Phelps 
Rating:
5.0

Customer did not leave a comment.

holly alessio 
Rating:
3.0

Customer did not leave a comment.

Dale Hotten 
Rating:
5.0

you can'i improve, it was 1st rate! Friendly. efficient. I've used them before and will do so again. Good job U-Haul..

keith corbett 
Rating:
5.0

I have a problem with your policy of returning the vehicle “full”. I drove 35 miles, but when I filled the tank just before returning the vehicle, it took 6.661gallons. What a shock! When I checked the vehicle before leaving, the fuel gage indicated full. When I returned the vehicle, after putting in over 6 gallons, the fuel gage indicated slightly over full. Obviously the vehicle was NOT full when I got it, even thought the gage indicated full. I recommend you implement a procedure to ensure vehicles are full before they are rented out. I ended up spending $26.77 on gas for a 35 mile round trip. Not happy!!!

Cal Rooker 
Rating:
5.0

Customer did not leave a comment.

Michael Gaun 
Rating:
3.0

Customer did not leave a comment.

Armen Zeitounian 
Rating:
5.0

Excellent Custer service would pick this location over any other every time

Shar Jonne Wilson 
Rating:
5.0

Good

Tony Turner 
Rating:
5.0

Customer did not leave a comment.

Michael Kurinsky 
Rating:
5.0

The truck needed an oil change. There was a message displayed in the dashboard screen indicating the truck needed an oil change. The exterior of the truck was very dirty and should have been washed before being made available to rent.

Michelle Eaton 
Rating:
5.0

😀😀😀😀😀😀😀😀😀

tracy brent 
Rating:
1.0

The lady working was finishing up a returned vehicle, so I parked directly behind it and proceeded to wait patiently. A minute later, another vehicle pulls up and parks in the lot and then proceeds to wait at the door of the building for it to open ( it was a couple minutes prior to opening time of 7am). After putting away the rental vehicle she had been working on, she went inside to open the building and proceeded to help the customers who arrived after me. I waited 16 minutes for her to help them get their rental and also assist in helping them hook up the trailer. When she finally arrived to me to check in my rental van, it took her less than 2 minutes to finish with me. Her inability to deal with customers in order was extremely unprofessional and unacceptable, not to mention the lack of common sense to understand that checking in a return rental would take less than 2 minutes. I was extremely displeased with this experience. This ranks up there with the time I was held at gunpoint by police because they said my U-Haul van was reported stolen.

Eddie Welch 
Rating:
4.0

I was charged for fuel inadvertently I’m sure. Not a lot. But not correct either. I returned it with MORE fuel than when I got it.

robert defibugih 
Rating:
5.0

We were very happy that this location had a Car Hauler left on the lot and it allowed us to get back to Vegas when we really needed it.

David Leavitt 
Rating:
5.0

Customer did not leave a comment.

Janet Hawks 
Rating:
5.0

Customer did not leave a comment.

Tod Taysom 
Rating:
5.0

very efficient staff

john fontanini 
Rating:
5.0

Customer did not leave a comment.

esai gonzales 
Rating:
3.0

Team was great but I couldn’t drive the van due to a windshield wiper not being properly attached. Severely unsafe with the rain and still got charged for the rental even though we couldn’t even use this rental? Very confusing and honestly a waste of money and time off to deal with.

ZACHARY LEMIRANDE 
Rating:
4.0

Customer did not leave a comment.

Juanita Garcia 
Rating:
5.0

I arrived just after closing time and a female staffer took a few extra minutes to help me out. She was friendly and made my rental experience something that will make me choose U-Haul and this location specifically in the future. I wish I would have gotten her name so I could pass it on.

Dan Hovanec 
Rating:
5.0

Customer did not leave a comment.

THOMAS HAUSWALD 
Rating:
5.0

Customer did not leave a comment.

Steve Huttanus 
Rating:
5.0

Great experience, helpful staff!

Michael Suel 
Rating:
5.0

Customer did not leave a comment.

Teri Baugh 
Rating:
5.0

They have never disappointed or let me down and are extremely helpful

STEVEN EDE 
Rating:
5.0

Customer did not leave a comment.

Isaac Tabar 
Rating:
5.0

Customer did not leave a comment.

william ruggles 
Rating:
5.0

Customer did not leave a comment.

SONIA SALLOUM 
Rating:
5.0

Customer did not leave a comment.

Payton Ringoen 
Rating:
5.0

Customer did not leave a comment.

ken woomer 
Rating:
4.0

Customer did not leave a comment.

Alan Beauregard 
Rating:
5.0

Customer did not leave a comment.

Genita Mason 
Rating:
5.0

Perfect for our needs!!

Dejaye Nagie 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Sanchez 
Rating:
5.0

Customer did not leave a comment.

Ronell Massey 
Rating:
5.0

The equipment was just fine but not so clean.

DARYL CHILDS 
Rating:
5.0

Customer did not leave a comment.

Ernest Cunningham 
Rating:
5.0

No comment

lorita begay 
Rating:
5.0

Jeanine who checked us in was phenomenal! Friendly, patient and informative. I like personal service, you seem to want us all on the App. Less push to the App might be beneficial.

Susann Gilbert 
Rating:
5.0

Jeanine (I may have misspelled) was really awesome and helpful.

Ashlee Candeleria 
Rating:
5.0

Customer did not leave a comment.

Michael Mclaughlin 
Rating:
5.0

Very smooth as usual, you have a good thing going on. Go UHaul!

Steven Rosenquist 
Rating:
5.0

Customer did not leave a comment.

Chris butler 
Rating:
5.0

Customer did not leave a comment.

Raymond Robinson 
Rating:
5.0

Everything was great! Eugene handled my reservation and made sure I got the truck I needed. And Janine was excellent. Very informative and courteous.

Paul Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Kevin Couch 
Rating:
5.0

Customer did not leave a comment.

Charles Norton 
Rating:
5.0

The staff was friendly and the cargo van was in great condition. No problems. Easy check in and check out. Will definitely use this location again if I need to rent again.

Jaime Horton 
Rating:
5.0

Customer did not leave a comment.

Teresa Dincan 
Rating:
5.0

Customer did not leave a comment.

Kevin Bell 
Rating:
5.0

Customer did not leave a comment.

Curtis Triplett 
Rating:
2.0

If you are going to charge $19.95/.69 mi for the vehicles in good condition then rent vehicles that are in bad condition for the same price it makes it easy to feel ripped off. The only consistency was the fact that I was charged for every item I used and every minute I used it, if the location could pay attention to upkeep and customer service I doubt I would have a complaint.

JOSEPH DAHLBERG 
Rating:
1.0

My moving plans were canceled. I drove a mile down the street and back and they charged me the full price.

Gregory Strickling 
Rating:
5.0

Customer did not leave a comment.

Ian Ashcraft 
Rating:
5.0

Customer did not leave a comment.

melissa darrow 
Rating:
5.0

Customer did not leave a comment.

LELABETH PEARSON 
Rating:
5.0

Customer did not leave a comment.

Charles Boch 
Rating:
5.0

Customer did not leave a comment.

Curt Godsey 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Flett 
Rating:
5.0

Customer did not leave a comment.

Giles Hampson-Taylor 
Rating:
5.0

Customer did not leave a comment.

GREGORY FUNDAHN 
Rating:
5.0

All good!

STEPHEN VUCINICH 
Rating:
5.0

Customer did not leave a comment.

SATHY BHAVAN 
Rating:
5.0

Customer did not leave a comment.

Deborah Klippert 
Rating:
5.0

I experienced exceptional customer service, as the staff member assisted me before operating hours even started, no recommendations at all.

Donald Sanchez Kitch 
Rating:
5.0

Customer did not leave a comment.

Lainie Solie 
Rating:
5.0

The manager at this location was very friendly and helpful. The staff are also very helpful.

Carl Stanley 
Rating:
5.0

Everything was seamless and easy experience would definitely come here again thank you!!

Carlos Peregrina 
Rating:
5.0

Customer did not leave a comment.

Patrick Ryan 
Rating:
5.0

As always, the crews working at this location are top. Notch and excellent people who go out of their way to help veterans.

PASQUALE STAFFIERI 
Rating:
5.0

Customer did not leave a comment.

Michael Hocker 
Rating:
5.0

Always great service and experience

Phil Handley 
Rating:
5.0

everything went well

Terrill Tresidder 
Rating:
2.0

Took sometime for someone to come to service desk even though no other customers were around. Bathroom facility was atrocious. Filthy.

Henry Torrez 
Rating:
5.0

Customer did not leave a comment.

George Syll 
Rating:
5.0

The associates working on 21Jan-22Jan2024 were extremely helpful! Thank you to you both for your help making it a fast and easy process

Cheyenne Winnie 
Rating:
5.0

Customer did not leave a comment.

Andre Gironda 
Rating:
4.0

Be in the office

Shelly Miczek 
Rating:
5.0

I put 81 dollars in gas but very much a life saver and very helpful Customer service Thank you very much

Autumn Enos 
Rating:
5.0

Customer did not leave a comment.

Kay King 
Rating:
5.0

Everything went great. The staff was friendly and helpful. Thanks!

David Fisher 
Rating:
5.0

Customer did not leave a comment.

Brianna Leonard 
Rating:
5.0

This location was great. They allowed me to drop the trailer and the truck separately after a last minute change in my return location. Eugene and the other staff member responsible for returning vehicles (white male, approximately 6'1", slim, late 20's, glasses) were attentive to my questions and provided a great customer service experience.

Robert Flickinger 
Rating:
5.0

I did not get the name of the man who helped me initially, or the woman who helped me when I returned it, but they couldn't have been nicer. Definitely would recommend that location to anyone I know.

David Carroll 
Rating:
5.0

Customer did not leave a comment.

Isaiah Barbosa 
Rating:
5.0

The service was exceptional, and the process was smooth and fast. Everyone I came in contact with was very friendly and professional.

Todd Worsham 
Rating:
4.0

Customer did not leave a comment.

Phil Minton 
Rating:
5.0

Customer did not leave a comment.

eric malm 
Rating:
5.0

Customer did not leave a comment.

Ahmad Abu 
Rating:
4.0

Customer did not leave a comment.

Edward Conner 
Rating:
1.0

I was told to drop of else where and I would get a credit of 35 buck back on my card . This was untrue. In fact I will be using a different company now since I have experience this lie twice

Manuel Valdivia 
Rating:
5.0

Robert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable

JODY CHRISTIANSON  |  Overall Experience 
Rating:
5.0

Very friendly and helpful in the Scottsdale location

Michael Mooney  |  Overall Experience 
Rating:
3.0

However, Ubox scheduling department was extremely unhelpful.

Seth Singer  |  Overall Experience 
Rating:
2.0

N/A

Kaitlin Gaio  |  Overall Experience 
Rating:
5.0

Very friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location

Ben Sauls  |  Overall Experience 
No reviews have been submitted for this location.

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