The female employee was fantastic. A real worker!
Frank FiaschettiCustomer Reviews for U-Haul of Old Town Scottsdale
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent
William YarbroughI don't think I could suggest any improvements. The guy was very helpful. Clean office. The van very clean, comfortable and up to date. An all around great experience.
Michelle Nybergyou can'i improve, it was 1st rate! Friendly. efficient. I've used them before and will do so again. Good job U-Haul..
keith corbettI have a problem with your policy of returning the vehicle “full”. I drove 35 miles, but when I filled the tank just before returning the vehicle, it took 6.661gallons. What a shock! When I checked the vehicle before leaving, the fuel gage indicated full. When I returned the vehicle, after putting in over 6 gallons, the fuel gage indicated slightly over full. Obviously the vehicle was NOT full when I got it, even thought the gage indicated full. I recommend you implement a procedure to ensure vehicles are full before they are rented out. I ended up spending $26.77 on gas for a 35 mile round trip. Not happy!!!
Cal RookerExcellent Custer service would pick this location over any other every time
Shar Jonne WilsonGood
Tony TurnerThe truck needed an oil change. There was a message displayed in the dashboard screen indicating the truck needed an oil change. The exterior of the truck was very dirty and should have been washed before being made available to rent.
Michelle Eaton😀😀😀😀😀😀😀😀😀
tracy brentThe lady working was finishing up a returned vehicle, so I parked directly behind it and proceeded to wait patiently. A minute later, another vehicle pulls up and parks in the lot and then proceeds to wait at the door of the building for it to open ( it was a couple minutes prior to opening time of 7am). After putting away the rental vehicle she had been working on, she went inside to open the building and proceeded to help the customers who arrived after me. I waited 16 minutes for her to help them get their rental and also assist in helping them hook up the trailer. When she finally arrived to me to check in my rental van, it took her less than 2 minutes to finish with me. Her inability to deal with customers in order was extremely unprofessional and unacceptable, not to mention the lack of common sense to understand that checking in a return rental would take less than 2 minutes. I was extremely displeased with this experience. This ranks up there with the time I was held at gunpoint by police because they said my U-Haul van was reported stolen.
Eddie WelchI was charged for fuel inadvertently I’m sure. Not a lot. But not correct either. I returned it with MORE fuel than when I got it.
robert defibugihWe were very happy that this location had a Car Hauler left on the lot and it allowed us to get back to Vegas when we really needed it.
David Leavittvery efficient staff
john fontaniniTeam was great but I couldn’t drive the van due to a windshield wiper not being properly attached. Severely unsafe with the rain and still got charged for the rental even though we couldn’t even use this rental? Very confusing and honestly a waste of money and time off to deal with.
ZACHARY LEMIRANDEI arrived just after closing time and a female staffer took a few extra minutes to help me out. She was friendly and made my rental experience something that will make me choose U-Haul and this location specifically in the future. I wish I would have gotten her name so I could pass it on.
Dan HovanecGreat experience, helpful staff!
Michael SuelThey have never disappointed or let me down and are extremely helpful
STEVEN EDEPerfect for our needs!!
Dejaye NagieThe equipment was just fine but not so clean.
DARYL CHILDSNo comment
lorita begayJeanine who checked us in was phenomenal! Friendly, patient and informative. I like personal service, you seem to want us all on the App. Less push to the App might be beneficial.
Susann GilbertJeanine (I may have misspelled) was really awesome and helpful.
Ashlee CandeleriaVery smooth as usual, you have a good thing going on. Go UHaul!
Steven RosenquistEverything was great! Eugene handled my reservation and made sure I got the truck I needed. And Janine was excellent. Very informative and courteous.
Paul RodriguezThe staff was friendly and the cargo van was in great condition. No problems. Easy check in and check out. Will definitely use this location again if I need to rent again.
Jaime HortonIf you are going to charge $19.95/.69 mi for the vehicles in good condition then rent vehicles that are in bad condition for the same price it makes it easy to feel ripped off. The only consistency was the fact that I was charged for every item I used and every minute I used it, if the location could pay attention to upkeep and customer service I doubt I would have a complaint.
JOSEPH DAHLBERGMy moving plans were canceled. I drove a mile down the street and back and they charged me the full price.
Gregory StricklingAll good!
STEPHEN VUCINICHI experienced exceptional customer service, as the staff member assisted me before operating hours even started, no recommendations at all.
Donald Sanchez KitchThe manager at this location was very friendly and helpful. The staff are also very helpful.
Carl StanleyEverything was seamless and easy experience would definitely come here again thank you!!
Carlos PeregrinaAs always, the crews working at this location are top. Notch and excellent people who go out of their way to help veterans.
PASQUALE STAFFIERIAlways great service and experience
Phil Handleyeverything went well
Terrill TresidderTook sometime for someone to come to service desk even though no other customers were around. Bathroom facility was atrocious. Filthy.
Henry TorrezThe associates working on 21Jan-22Jan2024 were extremely helpful! Thank you to you both for your help making it a fast and easy process
Cheyenne WinnieBe in the office
Shelly MiczekI put 81 dollars in gas but very much a life saver and very helpful Customer service Thank you very much
Autumn EnosEverything went great. The staff was friendly and helpful. Thanks!
David FisherThis location was great. They allowed me to drop the trailer and the truck separately after a last minute change in my return location. Eugene and the other staff member responsible for returning vehicles (white male, approximately 6'1", slim, late 20's, glasses) were attentive to my questions and provided a great customer service experience.
Robert FlickingerI did not get the name of the man who helped me initially, or the woman who helped me when I returned it, but they couldn't have been nicer. Definitely would recommend that location to anyone I know.
David CarrollThe service was exceptional, and the process was smooth and fast. Everyone I came in contact with was very friendly and professional.
Todd WorshamI was told to drop of else where and I would get a credit of 35 buck back on my card . This was untrue. In fact I will be using a different company now since I have experience this lie twice
Manuel ValdiviaRobert went out of his way to help us with our two UBoxrs. He was professional and knowledgeable
JODY CHRISTIANSON | Overall ExperienceVery friendly and helpful in the Scottsdale location
Michael Mooney | Overall ExperienceHowever, Ubox scheduling department was extremely unhelpful.
Seth Singer | Overall ExperienceN/A
Kaitlin Gaio | Overall ExperienceVery friendly and helpful from the entire staff , best moving and rental experience I’ve had, highly recommend this location
Ben Sauls | Overall Experience