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Wilhem PCustomer Reviews for U-Haul of Northshore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
jose cgreat customer service.
roger bSydnee Blackwell was great. Very friendly and helpful and got me in and out of there in no time.
Karen KThey was very helpful and patient with me great customer service
Ernie RSame as me exelent
Abraham MWe rent abunch for work, with that said the Northshore location is our favorite to deal with.
Kenneth FAssociates can be a little friendlier.
simon gEverything went well great service
gerald aThey’re doing a great job however there should had been a working radio but overall I rate u-haul a 10.
andrew gSeating for the customer
Kevin RI made reservation for a 26ft U-Haul about a week In advance. So on my pick up date which was Tuesday 1/30/24 around 6:15 I get a call from the location to confirm that I was coming and he also said he was just confirming because that location normally doesn’t do One-Way Trips. I told the representative that I was right up the street. Made it there in less than 5 minutes so me and my husband sit in the car because I was doing the pick up in my mobile app. We ended up going in the inside and the representative says you are here for the 26ft one way truck and I replied yes, after which he said let me see if this truck will start because thieves have been targeting our trucks. He comes back and say that one will not start. So now we left with a 4 bedroom 3 bathroom to move in a 20ft U-Haul. Said all this to say that me and my husband which this young man crank up and move the 26ft truck without any problems. I don’t know if he just didn’t want us to rent the truck due to the fact that it was a one way or what. But my point is that they knew we was coming to pick up the truck since early that morning why I didn’t get a call saying oh something is wrong the 26ft but we can see if another location has what you need. I won’t recommend this U-Haul location to my worse enemy.
Lakeisha DA bigger selection of equipment
Sidney FMaybe staffing could improve, I waited 20 minutes in line
Allen BI like better this employee help me is really helpful and respectful he is not he’s phone and he have really good attitude
paula mThe lady that took care of me was very rude to my husband, not polite at all
Jessica VVery friendly
alfonso sOur pickup location had to be changed since the first location on Bandera St wasn’t open like they said they would be. The I-10 location changed our drop off location inadvertently I guess so drop off was not smooth for us
Adam WGreat custmer service from the entire team.
TRACY BTodo excelente
Abelardo LNothing great service!
ANGEL RNone
CHRISTOPHER JNice customer service and availability of products.
ANTHONY YProfessional and efficient team.
Don CPrice quoted on the phone needs to be honored. It's like a bait and switch program. Never heard of a rental tax either.. Employee could be more professional instead of having a it is what it is attitude..
miguel fGood
CHE YThe car heated up because of no water.
Gokay AThe general manager was very nonchalant, rude, and didn’t want to be at work. The truck had a leak in the corner and rain ruined my belongings. They are very lazy and did not perform a pre-inspection before letting me rent the truck. This was unacceptable!
JASMINE JService was good but vehicle was somewhat damaged the driver Door had a gap between the cab and door frame. That alot of air and wind noise. Also in the flyer and in the web site the measurements for the opening for the truck box said 7'3" = 87" that's why I went ahead and made the reservation because the height of my refrigerator that I bought was 80 inches. When I got to the place to pick up my fridges the opening was not big enough. I measured it and it was 6'2" = 74" which I was not able to use the rental. So I paid for a service I didn't use.
Jose GNothing, super helpful!
dayana tThe gentleman that assisted me during my rental was professional and thorough. Renting was easy and all my questions were answered.
yesenia gThe young men at this location were very professional, friendly and kind. My experience was outstanding. Thank you.
Tina TThe man Adrian was so rude! He isn’t customer service friendly! He acted like he did it want to be bothered!
Tangela HVery quick and friendly. I came out of the restroom and I was lookng for my son, he was sitting in the car , everything was done.
Glenn CThe truck was poorly maintained, had a problem with steering, the oil light kept coming on and going off and the headlights were very dim (even though I had them on bright). The last truck I rented was in much better shape and easy to steer. Yes I would recommend the location because the desk guy was very helpful but give the truck a test drive before you accept it.
Karen BThe truck was not fully well maintained and seem to lag when driving. When loaded down and empty it seemed to limit at like 50 mph.
Matthew GNothing! Everything went smoothly and as I expected
Deborah BOne of the tires was worn out and notified but clerk stated that it was good.
Jorge HIf the location cannot answer the phone, it should be identified that you will be transferred to the national reservations line or have an option to stay on hold for that location. I called this location and got transferred to the national reservations line and didn't know it until after in the conversation about what I needed.
John LWhen I drop the truck there was no personal arrowed the place was closed but dropped the key on the over knight box soo that was good
Alvaro RThe clerk was very helpful. Help me find a location near me.
Terry DN/a
javier aLooking forward to doing business with you in the future. Was a satisfied customer service and staff was great 👍.
Joyce RIT WORKED OUT OK. IN THE END SENIOR MANAGMENT MADE IT RIGHT
MICHAEL SThe truck was terrible. The interior needs a major uplift, the floor in the back has a lot of dust or dirt that was left as well as the paint and wood coming off of the floor. The trucks brakes jerked. My worst experience ever with uhaul being that I’ma frequent customer
Jennifer MTruck has a lot of issues, not sure if reported by prior users or not. Maybe better return inspection needed.
Joe DIt was raining and the person helping would not even come out and show me the truck. I finally found the truck got pretty wet in the rain only to find a engine light on. I requested another truck again no one showed me where the truck would be and got very wet again. Im all this location has trouble customer service.
Guadalupe GQuick and easy reservation
Kimberly WThere's always room for improvement but i didn't see anything that needs to be changed this uhaul location i used was excellent
DERICK DNever have a dolly ,there was a uhaul was literally part jammed in to my rental. That left dent. There was no gas at all. I barely made it to gas station after just picking up the truck. And the mileage when I got in the truck was way off. Not professional at all. Very disappointing.
Caffery G