Customer Reviews for U-Haul of Northampton

5,569 reviews

227 N King St   Northampton, MA 01060
(I-91 Exit 21, directly across from Valley Motor Sports)

(413) 586-2423

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(413) 586-2423

227 N King St
Northampton, MA 01060
(I-91 Exit 21, directly across from Valley Motor Sports)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Would highly recommend!

Wayne Barba 
Rating:
5.0

Customer did not leave a comment.

Doug Taylor 
Rating:
5.0

So kind and helpful!

Zoe Kaplan 
Rating:
5.0

Charles was very courteous and helpful. It was pouring rain but he was right out there to make sure everything was right.

Brian Narkewicz 
Rating:
5.0

inside truck was very dirty and full of wood chips.... pre pick up cleaning would nice.

Natalie McGhee 
Rating:
5.0

This place is run very professionally, and lessens the stresses on a day of moving.

Kevin Strevel 
Rating:
5.0

I don’t remember ever having experienced such friendly and helpful customer service. I didn’t get his name but he was so helpful and gave such clear directions. I will definitely use this uhaul location again and I will recommend it to my friends.

Heather McLean 
Rating:
5.0

Customer did not leave a comment.

Alexis Loyd 
Rating:
5.0

Fast Service

Patricia Connors 
Rating:
5.0

Hold the reservation or notify the customer if you plan on changing it. We had reserved a 26' truck for noon. We were running late and arrived at 1:30 pm to find out our truck was rented to another and we had to settle for a 20' truck. This required us to make 2 trips, doubling the mileage so it cost us twice as much as planned. Just not fair.

aaron onidi 
Rating:
5.0

Customer did not leave a comment.

Todd Panek 
Rating:
5.0

Customer did not leave a comment.

Jared Winston 
Rating:
5.0

Customer did not leave a comment.

Betsy Frederick 
Rating:
4.0

Too expensive

victor moschella 
Rating:
5.0

Customer did not leave a comment.

Nancy Jessup 
Rating:
5.0

Customer did not leave a comment.

Harriet Diamond 
Rating:
5.0

No problems. Staff was very; helpful, especially Steve when I returned the van.

Nicholas Warren 
Rating:
5.0

Staff provided quick and friendly service. Truck cabin reeked of cigarette smoke and driver’s seat was starting to tear. However, truck ran well and was easy to drive.

Alan Travis 
Rating:
5.0

Customer did not leave a comment.

Steven Musante 
Rating:
5.0

Customer did not leave a comment.

Leonard Melnick 
Rating:
5.0

Customer did not leave a comment.

John Holloway-Bidwell 
Rating:
2.0

The van was not clean and the blankets were not clean!!

SASHA STATMAN-WEIL 
Rating:
3.0

Everything was well besides the employee working that morning. They didn’t seem very thrilled. Very short.

Holly Wilcox 
Rating:
4.0

Customer did not leave a comment.

Jaykob Cole 
Rating:
5.0

Nothing, your staff tried to load a trailer on my hitch and it would not seat correctly. He immediately had me move to another trailer and got me on my way following up with an emailed copy of the new trailer info. It was a great experience

James Westwell 
Rating:
5.0

Customer did not leave a comment.

Corban Mailloux 
Rating:
3.0

Customer did not leave a comment.

Lee Feldscher 
Rating:
5.0

Great service.

Dan Zulli 
Rating:
3.0

The van's windshield seal was flapping in the wind on the passenger side; and it was obvious that it didn't "just" happen. This should have been taken care of before my rental. In addition, gas was not "full"; and yet on the return I was required to have it full. Lastly, change oil light was on from the time I pulled out. Again, maintenance on these vehicles needs to be completed before the next rental. We are relying on these vehicles to get us from point A to B without incident; and we shouldn't have to worry about simple maintenance issues. On the PLUS...the check in and check out; excellent; and the employee at the desk very good.

Rena Sumner 
Rating:
5.0

My fav U-Haul location!

Caroline Cole 
Rating:
5.0

All went smooth and without issue.

Shawn Conway 
Rating:
5.0

We were helped by Benjamin and were very pleased with the service from pickup to drop-off.

Edward houlberg 
Rating:
4.0

I had originally done the truck share to pickup before the location opened. I interacted with two employees who were unable to help me pick up my truck. The first employee I spoke with on the phone told me that she would be sending instructions to get the truck because she verified my information, but the information never came. When I never received the info, i chatted with a second person who said they were unable to verify my information. Poor customer service! I had to waste an hour waiting until the store opened because your truck share people were unable take care of me via chat or phone. Fortunately, your employee at the location was pleasant and efficient. I will look at other options before renting from U-Haul again.

Matthew Peterson 
Rating:
5.0

Customer did not leave a comment.

Richard West 
Rating:
5.0

Customer did not leave a comment.

Alan Bourbeau 
Rating:
5.0

Charlie is the GOAT. Give that guy a raise!

Yusef Wilson 
Rating:
5.0

You’re good

PETER RADKE 
Rating:
5.0

Customer did not leave a comment.

Nanette Vonnegut 
Rating:
5.0

The people who work at this U-Haul location are awesome! Friendly, helpful, and communicative. Equipment is always ready and serviceable in a timely manner.

Caroline Cole 
Rating:
5.0

Charles was amazing!! He got us everything we needed to move. We are still using the box cutter he gave us! Do not underestimate how important having a box cutter is. Thank you Charles!

Anne McGrew 
Rating:
4.0

Customer did not leave a comment.

Alexander Woznicki 
Rating:
5.0

Customer did not leave a comment.

James Thomas 
Rating:
4.0

Nice helpful people

Claudia Brown 
Rating:
5.0

Customer did not leave a comment.

Nathan Derr 
Rating:
5.0

Charles was superb, he was patient and very helpful. I would recommend this location based on him alone.

Lucia Monge 
Rating:
5.0

Windshield washer fluid.

Earle Sexton 
Rating:
5.0

Customer did not leave a comment.

Eileen Madison 
Rating:
5.0

Charles R is top notch, he made the check out quick and easy and is one of the best I’ve encountered at any U-Haul. I will def be coming back to this U-Haul just because of him

Jorge Nunez 
Rating:
5.0

Service and employees in Northampton Ma were excellent. Pricing though was more than double the last 2 times I rented going to the same location. I was told by a phone reservations person it was because of a shortage of equipment available but there were plenty of vehicles available.

James Kerr 
Rating:
4.0

Customer did not leave a comment.

Scott Richards 
Rating:
5.0

I have no complaints Worker Ben was able to help us and van quick as possible and process the return with no problem. He was very helpful through it all

Annette Adorno 
Rating:
5.0

Victor was outstanding. He went above and beyond to help me with my truck rental. I have also worked with Charles in the past. He helped me on New Year's Day and was amazing. I am grateful for this location and the great customer service!

Stephanie Ann Jones 
Rating:
5.0

Friendly and attentive staff. Everything was efficient...pick up and drop off.

Robert Trimbach-Rios 
Rating:
5.0

Customer did not leave a comment.

landon redmon 
Rating:
5.0

Great guys working here, very busy but they were super helpful and should get raises

Charles Parfet 
Rating:
5.0

Customer did not leave a comment.

Doyne Loyd 
Rating:
5.0

Customer did not leave a comment.

Kevin Dix 
Rating:
5.0

Charles was super helpful!

Julie Spencer-Robinson 
Rating:
5.0

Customer did not leave a comment.

Elaine Arsenault 
Rating:
1.0

U-haul can stop changing the dropoff location the night before dropoff! Arrived at the location specified in our contract to turn in the truck and were told we were at the wrong dropoff location. Argued with the clerk who said we were at fault. Showed him the contract which indicated we were at the right location. The clerk argued U-haul had changed the dropoff location the previous day and we should have magically known this. WTF!

Lewis Burgin 
Rating:
4.0

Still not happy about the big bait and switch game that Uhaul plays. Trucks everywhere that say 19.95 a day or 29.95 a day. But the catch is - only for one day! You will not rent for multiple days and that is just misleading. If you are only a 24 hour in town rental company then come out and say so and don't bait and switch like that. If I want to rent for multiple days that should be a real option given the way you advertise.

michael budnick 
Rating:
1.0

He was rude saying stuff under his breathe like he did not want to be there

Tammy Glenn 
Rating:
5.0

Customer did not leave a comment.

Kelly Tiedemann 
Rating:
5.0

Very easily made appointment online got there for 11am appointment was ready for pickup in 2.5 hours.great service

Brenda Roberts 
Rating:
5.0

nice staff, helpful friendly.

Jonathan Wright 
Rating:
5.0

Charles R was WONDERFUL - friendly, personable and incredibly helpful and accommodating.

Talia Baghdoyan 
Rating:
5.0

Customer did not leave a comment.

Bartlett Doty 
Rating:
5.0

Excellent experience

Jeffrey Soley 
Rating:
5.0

Not much. This location is always staffed by courteous and helpful associates. I have used this location for multiple times in last few years,,, always have what I need, when need it

Edward Hamilton 
Rating:
5.0

Customer did not leave a comment.

Stephanie Cook 
Rating:
5.0

Customer did not leave a comment.

Ethan LaForte 
Rating:
5.0

The employee was friendly and efficient. The vehicle was available to me on time.

Rebecca Weber 
Rating:
5.0

GIVE CHARLIE A RAISE!!!

Kiley Brouillet 
Rating:
3.0

Customer did not leave a comment.

Madeleine Elsea 
Rating:
5.0

Customer did not leave a comment.

Patricia Budd 
Rating:
5.0

Customer did not leave a comment.

Diana Perez Diaz 
Rating:
5.0

Customer did not leave a comment.

Lewis Burgin 
Rating:
5.0

Customer did not leave a comment.

Georgia Crump 
Rating:
5.0

Customer did not leave a comment.

Seth Kelly 
Rating:
5.0

Outstanding staff. Great service.

John Maggs 
Rating:
4.0

Customer did not leave a comment.

Melinda Fowler 
Rating:
4.0

It would help if the windows would be deiced before picking up the vehicle. Or even having an ice scraper on hand.

Michaell Ewin 
Rating:
5.0

Customer did not leave a comment.

Shane Obrien 
Rating:
5.0

Great customer service at the store.

Rui Fernandes 
Rating:
4.0

Customer did not leave a comment.

DiAnna Fitztola 
Rating:
5.0

person working was friendly, very helpful, and made sure the time i spent there was short and easy. which is exactly what people who have spent a day packing and packing and driving endless hours want.

Edward Shumate 
Rating:
5.0

Quick and easy pick up and great customer service

Javier Colon 
Rating:
5.0

No improvement needed. Fantastic experience. Very professional staff. Welcoming and effective. 5 stars.

Cliff Thompson 
Rating:
5.0

Always a good deal. Friendly and easy service. Super helpful. Don't change a thing.

Stephen Chute 
Rating:
5.0

Nice folks at this location.

Michael Ruggles 
Rating:
5.0

Customer did not leave a comment.

Amanda Fahmi 
Rating:
5.0

The two employees were absolutely amazing You can’t improve on perfection !!!!!.

Gina Zanvettor 
Rating:
5.0

The trailer and rental in general were just fine. The U-Haul system was an issue however. The morning of my rental I called the local number to confirm that the trailer I needed was in fact there waiting for me. The phone system took about 15-20 minutes to navigate, and I was unable to speak with anyone at the physical location of my rental, but I was assured that the trailer was there. The inability to speak with someone at the location is troubling; I’ve been screwed by these type of centralized res. Systems more than once, and it’s over an hour drive. I began the long drive to the location (I live in a very rural area), and about half way there I had momentary cell reception, and I had received a message from U-Haul saying I was late to pick up my rental, and that I would possibly lose the rental if they didn’t receive a reply within 15 min. At the time I received the message it was already 20 min old since I had been out of cell range…. So once again I called and spoke with someone, somewhere. In 20 min I was there and the rental proceeded smoothly. (Charlie, the guy at the location was terrific, btw) My issue is this: if u-haul policy is that a rental must be picked up IMMEDIATELY at the agreed to time (vs. “it will be available during the agreed-to time window”)they may want to actually tell customers that. When you’ve planned 2 days around a rental, and then receive a smarmy message threatening your whole plan (even though you’ve already called to “check in”) it’s really needlessly stressful. I have rented from U-Haul quite a few times in my life, and have had numerous problems. (Old, poorly maintained equipment, broken availability promises etc.). I will continue to use U-Haul only when absolutely necessary, and will continue to expect issues of some kind; you just never know what it will be….

Rich Hamilton 
Rating:
5.0

I rented the 6 x 12 cargo trailer, and it was clean and in good shape, but it towed awful. It really needed sway bars to be driven safely on the highway. I could not go over 50 to 55 mph without the trailer going into a big sway on the highway. The trailer was loaded with correct weight distribution. I was traveling from Belchertown MA to Jamestown TN and COULDN"T even go the speed limit. This was the worse drive I have ever had. I have horses and haul trailers all the time and never experienced anything like this. Please consider adding sway bars to these trailers. Thank you, Cindy Stedman Allardt Real Estate Association LLC 413-237-3310 bighsouthforkparadiseliving@gmail.com

Cynthia Stedman 
Rating:
5.0

Staff were great

Nathaniel Woodland 
Rating:
5.0

Customer did not leave a comment.

M Tucker Bradford 
Rating:
3.0

Was having issues with the website (it wouldn't load). I went inside for help, waited for 20 minutes and no one came to the front counter. Eventually the website loaded and I was able to return the truck. My uhaul experience was pretty bad overall to be honest.

Jennifer Pauker 
Rating:
5.0

Customer did not leave a comment.

Christopher Senecal 
Rating:
5.0

5 hours after i dropped off the truck (2 hours early), i received a call about my late return. that was very disconcerting. but, the people at the location i used were GREAT.

Thomas Maxfield 
Rating:
5.0

Customer did not leave a comment.

PETER NABUT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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  • History

    We have an adaptive reuse program to better the environment!

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