Customer Reviews for U-Haul of North Palm Beach

7,551 reviews

9225 Hwy A1A Alt   Palm Beach Gardens, FL 33403
(North of Northlake Blvd, next door to Mercedes Benz of North Palm Beach)

(561) 848-0673

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(561) 848-0673

9225 Hwy A1A Alt
Palm Beach Gardens, FL 33403
(North of Northlake Blvd, next door to Mercedes Benz of North Palm Beach)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nice guys

LENIN GARCIA 
Rating:
5.0

The staff was friendly and professional.

John Geiselman 
Rating:
5.0

Customer did not leave a comment.

ARTURO GALVEZ 
Rating:
5.0

Good service & efficient

Carri Wood 
Rating:
5.0

Customer did not leave a comment.

Christopher Mccann 
Rating:
5.0

Customer did not leave a comment.

ERIKA WHITE 
Rating:
5.0

Was after hours drop off however location was very organized.

JUSTIN SMITH 
Rating:
5.0

Prompt service and friendly staff, very happy

dennis miller 
Rating:
5.0

This is my Hometown you all location that I always use. Never had an issue there great personnel and equipment.

Steven jenkins 
Rating:
3.0

The staff wasn’t knowledgeable about u Hal places as they told me the charges were old be conceded at the drop off and that my card wouldn’t be charged there as well as two day one way could be changed to one day at drop off location, which neither of these were correct. This is a training opportunity for the staff at this location. Also, mileage was never discussed with me as I had two different locations to go to before drop off which caused the mileage to go over causing extra charges at drop off. Communication here needs to be greatly improved.

Melissa Mosley 
Rating:
5.0

Staff was great! Super helpful. Made pick and drop off super easy and efficient. Give those guys a bonus.

Mick Paparo 
Rating:
5.0

Customer did not leave a comment.

Sean Eakins 
Rating:
5.0

Customer did not leave a comment.

Michael ARBIT 
Rating:
5.0

The experience was great. No complaints

denise haines 
Rating:
5.0

Customer did not leave a comment.

Richard Collins 
Rating:
4.0

add some additional parking spaces, the customer parking is very limited

CHRIS DRAKE 
Rating:
5.0

Customer did not leave a comment.

lucy dipinikraus 
Rating:
5.0

The staff was very professional, effective, friendly, and made the process seamless and easy. Well done.

Mark Gonwa 
Rating:
5.0

Employee very helpful, pleasant. Will use again

JOHN LEVKULICH 
Rating:
5.0

Love this location over all other locations I've rented from and I'm a regular I just regret I live in West palm Beach area and the closest office to me is the one on Palm Beach lakes and okochobee which is horrible so there for I traveled to this office where it quick in an out and customer service is an A+

KAREN DENNARD 
Rating:
5.0

double check the fuel before booking. It was on empty when I picked up. But this is the 2nd time I used this location and every time it has been a breeze and super easy! Thank you for the amazing service!

Scott Goldstein 
Rating:
5.0

Customer did not leave a comment.

jeff baumann 
Rating:
5.0

Customer did not leave a comment.

Mark Holzhausen 
Rating:
5.0

Trey provides excellent customer service and is very professional!

EUGENE ROVSER 
Rating:
5.0

I dropped off after hours. The location was clean and organized. Made it easy to figure out what to do.

Sean Eakins 
Rating:
3.0

take 5 minutes and explain basic functionalities of vehicle to renter, like how to adjust outside mirrors. Couldn't find remote to do so, so assumes adjust manually. NOT very safe other basic functionalities, such as headlights and windshield washers. Every vehicle is different. Disappointed

DAVID WOODS 
Rating:
3.0

UP GRADE YOU COMPUTOR SYSTEM .IT KEPT CRASHING AND DELAYED ME BY ALMOST AN HOUR

John Crowley 
Rating:
5.0

Very busy, but the gentleman behind the counter was always pleasant and professional, despite an angry, unreasonable customer that he was dealing with in front of me.

Bryan Teet 
Rating:
5.0

Customer did not leave a comment.

John Lang 
Rating:
5.0

All went as expected.

Suzette Babcock 
Rating:
5.0

Installer was quick and very knowledgeable. Keep doing what you are doing. My second hitch install.

Michael Via 
Rating:
3.0

Too many cars at location took to long to get answers

James kirkland 
Rating:
5.0

Everything worked out fine, do not really have anything to improve the service.

Stephen Ternlund 
Rating:
5.0

Customer did not leave a comment.

Serge Gassant 
Rating:
5.0

Customer did not leave a comment.

Jerry Bell 
Rating:
1.0

Customer did not leave a comment.

LaWanda Hamon 
Rating:
5.0

Anthony & Anthony were great.

Michael Dubroff 
Rating:
5.0

Was charged for cheating when truck was clean when returned

Daniel Fillmore 
Rating:
5.0

Customer did not leave a comment.

Michael Vega 
Rating:
5.0

Customer did not leave a comment.

barry rudnet 
Rating:
5.0

Customer did not leave a comment.

Joseph Heilner 
Rating:
5.0

very helpful when picking up the trailer

Carson Ware 
Rating:
5.0

Keep up the good work!

Marcus Baldwin 
Rating:
5.0

Customer did not leave a comment.

Wilboure Tomas Briones 
Rating:
5.0

Marcello Deltreste was by far the best General Manager I have come in contact with. He lepd us with everything we needed and went above and beyond for us.

Linda Bogos 
Rating:
5.0

Customer did not leave a comment.

Jose' Vidal 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

When we picked up the rental, I took a picture of the mileage and the amount of fuel in the tank according to the gas gage. Went around 12 miles round trip and gas gage was the same as when we picked up the rental, we were charged for 1 gallon of gas at 5 71, we have never been charged for fuel usage as we always return the rental with the gage reading the same as when we pick it up, we didn't realize we would be charged, since when we rented from the location at Blue Heron Marathon we never got charged for fuel when we returned the rental with the same reading on the gage as when we picked it up. We are within 5 miles of either location and it is a 10 -12 mile round trip, if the rental gets even 20mpg that's not a total 1 gallon of usage. Any consideration is appreciated.

Joe Destefano 
Rating:
5.0

Customer did not leave a comment.

kristian True 
Rating:
5.0

Customer did not leave a comment.

Hannah Schupp 
Rating:
4.0

5x8 trailer door opened all the way caused the door to lock open while loading. Was very unsafe. Called emergency services waited an hour then was told he couldn’t find someone but it may be 2 more hours. The. Received a text that someone would be there 3 hrs later. I used rope to secure the load and completed my 30 mile trip safely. Never was able to close the door. I’d like a refund this caused me to be 4hrs late and had to call someone to help me secure the trailer.

Kelli Bergstrom 
Rating:
5.0

Customer did not leave a comment.

Sheikh aHMED 
Rating:
4.0

I was in a jam and found myself in the need of a rental truck last minute. Your front office team was helpful, friendly and fast and provided overall great customer service.

Jeffrey Waldt 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

Staff was amazing

Martin Miller 
Rating:
1.0

I rented for one week but returned after 3 days and your colleagues confirmed to pay back the rest. I sent video and pictures complaining about the store and truck. Driver door is not closing properly. Tires flat and takes more time to stop when I break. Fuel was not at the 3/4 when I took it. Some scratches I took video and showed to your colleagues at the store before I start driving and they said it’s ok. I returned as I took it. You need to talk and train your colleagues at the store.

Emrah Topcu 
Rating:
5.0

Keep the entrance and exit lane clear

Robert Lightbody 
Rating:
1.0

They called 10 min before my reservation to tell me thy had not trucks when I had a reservation made 1-2 weeks in advance Absolutely unacceptable. Now I have to pay a fee for another month and cancel my vacation.

james giacone 
Rating:
5.0

Customer did not leave a comment.

Marco Merino 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

I tried to use this location for U-Haul. They get me in and out so I can get on the road. The equipment is always there in great shape. I can’t thank you enough. Have a great day.

Robert Weber 
Rating:
5.0

I’ve rented several trucks from this location and the are super helpful, the vehicles are clean and no hassles.

Lisa Elliott 
Rating:
1.0

The windshield was cracked and hold together by blue tape, the AC didn't work

Miodrag Docmanov 
Rating:
4.0

Customer did not leave a comment.

Rick Adams 
Rating:
5.0

Staff are always friendly and make the pickup as quick and painless as possible.

Stuart Smith 
Rating:
5.0

Customer did not leave a comment.

CLAYON COOPER 
Rating:
5.0

First van I rented had a low tire alert , and when I went to gas station to get air found out it was a doughnut tire and drove back to return the van. They immediately changed my rental van and off we went but this time no left signal light !! Was afraid to make left lane switches without the signal light alerting other drivers.

Heidi Enano 
Rating:
2.0

The Air Conditioning DID NOT WORK! When I picked the truck up I was told the tank was at 5/8 full. I took a picture of the fuel gauge which was below 5/8. I returned the truck with the same amount of fuel and was Charged for an additional 2 gallons. Totally disgusted with this experience! Regards Stan Young 561-339-2599

Stanley Young 
Rating:
5.0

Customer did not leave a comment.

Steve Moberg 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
4.0

Customer did not leave a comment.

eulie chavers 
Rating:
5.0

Customer did not leave a comment.

Alex Mirich 
Rating:
3.0

maintenance of the equipment to avoid injury, due to negligent upkeep. I really should request a refund.

Sam Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Heidi Enano 
Rating:
5.0

It was just so easy. I was in and out in minutes

Robert Burgess jr 
Rating:
5.0

Free drinks and snacks for the road!

Richard Rahm 
Rating:
5.0

Customer did not leave a comment.

Kenneth Gilbert 
Rating:
1.0

I spoke to some rude people regarding extending the UhAul which they call me last minute to let me know that they were going to request a warrant for not returning it on time after I ask for extension.

Carla Salomon 
Rating:
1.0

Messed up entire billing. Gave me wrong information about billing credit

John Alibrandi 
Rating:
5.0

Customer did not leave a comment.

Conrad F Goodbar 
Rating:
5.0

Customer did not leave a comment.

Jose Franco 
Rating:
2.0

There were roaches all over the van and it stunk very bad. There was also an oil like substance all over the floors. I’d like to get a refund as this was a very bad experience with this uhaul

Roberto Lopez 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

Customer did not leave a comment.

Edward Etheredge 
Rating:
5.0

Customer did not leave a comment.

Kevin Craft 
Rating:
1.0

They scammed me by billing me for insurance when I didn’t want it, didn’t ask for it and didn’t include it in my original agreement. They refused to refund at the location and corporate refused to refund when I called.

Christopher Tella 
Rating:
3.0

Customer did not leave a comment.

Maggie McDonough 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

Customer did not leave a comment.

Troy Myers 
Rating:
4.0

Customer did not leave a comment.

Lavara Rolle 
Rating:
5.0

Customer did not leave a comment.

Chris Cox 
Rating:
5.0

All great.

Luis Vanga 
Rating:
3.0

Equipment that was rented was extremely dirty inside and outside. The employees were extremely slow, and you could tell that they could care less about their job. I will not rent at this location again.

Matthew Callander 
Rating:
5.0

Customer did not leave a comment.

Robert Fasciglione 
Rating:
2.0

We found a screw in the tire right after we left. We are quite sure it was there when you rented us the van . Unacceptable. Also, the paperwork did not list the correct driver!

Dale Mitchell 
Rating:
5.0

Customer did not leave a comment.

William Emery 
Rating:
4.0

Customer did not leave a comment.

Stephen Wrigley 
Rating:
5.0

Customer did not leave a comment.

Kathleen Messina 
Rating:
5.0

Customer did not leave a comment.

theodor Mathieu 
Rating:
5.0

Customer did not leave a comment.

Scott Bunney 
No reviews have been submitted for this location.

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