Customer Reviews for U-Haul of North Miami Beach

8,747 reviews

2269 NE 163rd St   North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St, West of the railroad track)

(305) 947-9833

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(305) 947-9833

2269 NE 163rd St
North Miami Beach, FL 33162
(Corner Of Biscayne & 163rd St, West of the railroad track)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I rented a small truck yesterday and as I retuned it at 5:35, I forgot 2 very important folders inside the truck. Unit TM1169R. Please help me recover them?

Leopoldo Ortega 
Rating:
5.0

All staff was great

David Parker 
Rating:
5.0

Customer did not leave a comment.

Edwar Guerrero 
Rating:
5.0

Customer did not leave a comment.

victor moody 
Rating:
4.0

The truck seats were dirty, sticky, and bad odor. Other than that customer service was very good.

Jose Vega 
Rating:
5.0

Friendly staff, good suggestions

mark smith 
Rating:
5.0

Customer did not leave a comment.

Joseph Caputo 
Rating:
5.0

Customer did not leave a comment.

Antonio Pineiro 
Rating:
4.0

Customer did not leave a comment.

George Fuzek 
Rating:
4.0

Customer did not leave a comment.

RAFAEL URQUIZO 
Rating:
5.0

It was a great experience ! Five stars all around. The person at the desk was kind and professional, explain clearly my options, and worked with me on changing the type of vehicle based ok my needs. The team outside was also polite and I was able to feel the great environment they all seem to have created in working as a team.

Arnaldo Filartiga 
Rating:
1.0

Be More honest with clients

Pavel Gaitan 
Rating:
5.0

Customer did not leave a comment.

MARCKENSON LIMAGE 
Rating:
5.0

Customer did not leave a comment.

Bayardo Bojorge 
Rating:
1.0

Van had roaches.

David De Lima 
Rating:
5.0

Customer did not leave a comment.

amir dagan 
Rating:
1.0

i find it unacceptable that it cost me $226.58 to drive from Quebec to Florida, and then be charged $657.94 to drive from Florida to Quebec. This is difference of over $400.00. I find that the priced charged by Uhaul Miami was inordinate, especially given that I then had to pay to buy a safety pin that was not included with the trailer

leigh Johnston 
Rating:
5.0

Customer did not leave a comment.

Theresa Murray 
Rating:
4.0

Customer did not leave a comment.

Franco Campagna 
Rating:
5.0

Customer did not leave a comment.

NONNA MENDELSON 
Rating:
4.0

Keep Melissa and Shirley on the payroll. They provided great service.

Ledrue Logan 
Rating:
4.0

Customer did not leave a comment.

William Moraga 
Rating:
5.0

Customer did not leave a comment.

Mike Astua 
Rating:
5.0

There needed to be more staff to ease the wait to be served

John Mestre 
Rating:
5.0

Customer did not leave a comment.

Nilgun Cebelli 
Rating:
1.0

The light on the van's empty tire panel was on and the grumpy employee said the light was broken. As I was in a big hurry, I couldn't wait because with his bad mood he would do it reluctantly and make me even more late. How can you have a car in your fleet like that? Besides, it was a manual van and it smelled bad. In short, it was a bad experience.

Claudio Albuquerque 
Rating:
5.0

Customer did not leave a comment.

Pierre Benoist 
Rating:
5.0

Great customer service. Shawn & Mellisa helped me, I was a walk in and they were able to accommodate and walk me thru the process.

Roberta De Souza-Rivera 
Rating:
5.0

The team did a one of the job they were very professional, and all the above.

Ziryell Johnson 
Rating:
4.0

Customer did not leave a comment.

Rene Welcome 
Rating:
5.0

Customer did not leave a comment.

Zipporah Michel 
Rating:
5.0

Every one was nice

Phillip Edmond 
Rating:
5.0

Best UHAUL in all of Miami — maybe all of Florida. Great customer service, everything works the way it should. Super clean, professional and courteous.

Richard Bedford 
Rating:
5.0

Customer did not leave a comment.

ANDRE BELL 
Rating:
5.0

Pascal was super quick and friendly!

Jeanne Leconte 
Rating:
4.0

Service has greatly improved compared to earlier years!

George Fuzek 
Rating:
4.0

Allow full car rental experience from the app

IGOR PODKHODOV 
Rating:
5.0

Thank you

Jorge Serrano 
Rating:
5.0

Customer did not leave a comment.

Daniela Cespedes 
Rating:
5.0

Customer did not leave a comment.

JOHN BASEL 
Rating:
5.0

Customer did not leave a comment.

Raquel Buitrago 
Rating:
5.0

Customer did not leave a comment.

Milinda Michel 
Rating:
5.0

Great service it was a pleasure to do business with you

Lenita Johnson 
Rating:
5.0

Customer did not leave a comment.

Andrea Manzo 
Rating:
5.0

Melissa L was very professional and very knowledgeable great customer service .

Tekiva Johnson 
Rating:
5.0

Friendly, excellent service. Highly recommend going to this U-Haul location for the best customer service in South Florida.

Aaron Laks 
Rating:
4.0

Customer did not leave a comment.

daniel sanchez 
Rating:
1.0

charged me for gas improperly and not the first time

MARC ABRAMS 
Rating:
1.0

The truck was unbelievably dirty, filled with insects and spiders everywhere, and smelled of feces. It was absolutely disgusting and I feel like I probably got some kind of disease while sitting in it.

Robert Alexander 
Rating:
3.0

The technician did a rush job. Thank God I inspected the vehicle before leaving the premises. There should be 6 bolts attaching the hitch to the vehicle undercarriage; there were only 5. The panel inside where the wire harness was connected was not put back into place. The wire harness was dangling. The technician who did the work was gone. I pointed out my findings to the assistant manager who rectified these issues. Buyer beware.

Joseph Lafontant 
Rating:
5.0

Customer did not leave a comment.

Edyson Rosume 
Rating:
5.0

Staff was great

MARK SCOTT 
Rating:
5.0

Customer did not leave a comment.

Bohdan Vitiv 
Rating:
5.0

Best of the best

radames ocasio 
Rating:
5.0

Customer did not leave a comment.

DAIDEE CABRERA 
Rating:
4.0

Employees helpful. Everything smooth

Isabel Rita 
Rating:
5.0

Customer did not leave a comment.

Denley Dufresne 
Rating:
5.0

Customer did not leave a comment.

Shefri Bernardez 
Rating:
5.0

Customer did not leave a comment.

Erica Simmons 
Rating:
5.0

Customer did not leave a comment.

Gilbert Rodriguez 
Rating:
5.0

Customer did not leave a comment.

JORGE ESPINOSA 
Rating:
3.0

I did my business over the phoned including paying for the rental and 6 blankets to cover my furniture to avoid scratching or damaging it. I wasn’t given the blankets so I figured they were in the back of the truck and once I drove home I realized they weren’t. When I called to tell them they acted surprised that they weren’t in there. Whose job was it to see it that I received what I paid for. Also I arrived at the u haul rental site on Sunday at 9am sharp so I could get in and out fast. I found it disturbing that there was only one employer working on a Sunday which I assume is one of the 2 busiest days for business. I’m glad I got there early because I was second on line and I was in there for a half an hour the 25 people behind me by 9:30 were probably in there for hours before the 1 employer got to them. No fault of his own as he was answering phone calls and trying to help multiple people at the same time. It’s poor business when there aren’t enough people helping the customers. Like every business these days everybody is understaffed so the big wigs can stuff their greedy pockets while screwing the customers.

john travis 
Rating:
5.0

Customer did not leave a comment.

Warren Edwards 
Rating:
5.0

Customer service at this location is awesome what a great guy!

Stephanie Novel 
Rating:
5.0

Customer did not leave a comment.

Julio Romero 
Rating:
5.0

Customer did not leave a comment.

Alexander Guerrero 
Rating:
5.0

Great costumer service!!!!

Norberto Gonzalez 
Rating:
4.0

Customer did not leave a comment.

fabiano da 
Rating:
5.0

Amazing! Good atmosphere, and good trucks nice people

Ibetsy Martin 
Rating:
1.0

Customer did not leave a comment.

oscar aventi 
Rating:
5.0

.

Paula Cruz 
Rating:
5.0

Exelent

Juan Meza 
Rating:
1.0

I rented a UHaul 15 foot truck to only realize after leaving the property that the windshield wipers did not work. It rained late one night when it was too late to ask to switch trucks. I had to delay my moving process and extend my intended rental time and wait for the rain to clear up before I could drive safely. The passenger side lock on the outside was also busted.

Evan Ramos 
Rating:
5.0

Customer did not leave a comment.

CARLOS MONTOYA GOMEZ 
Rating:
5.0

Very nice

luis oviedo 
Rating:
5.0

Customer did not leave a comment.

JEIMAN REYES 
Rating:
3.0

The drop off person was very pleasant.

Kristen Duncombe 
Rating:
3.0

Customer did not leave a comment.

Elian Samaan 
Rating:
5.0

Customer did not leave a comment.

Diego Garcia Ibanez 
Rating:
5.0

The van was vacuumed, I'll give it that, but it was filthy outside, hadn't been washed clearly in a very long time and the inside was so dusty and sticky. I didn't want to touch the dashboard at all. The van needs to go to car wash on the outside and have the front cabin be cleaned. Other than that, the staff was friendly, helpful and fast. I will definitely be back and appreciate the good service.

cesar Pineda 
Rating:
4.0

Personal que hable español

hernan colonnese 
Rating:
5.0

Customer service was exceptional! Layla went above and beyond to help me with my Rental. The manager was on hand to make sure that all my needs weee met and more. She was able to transfer equipment without me having to go out of my way. Amazing experience!

MICHAEL GUIDO 
Rating:
5.0

Customer did not leave a comment.

C Jay Rosko 
Rating:
1.0

Customer did not leave a comment.

Tykyehiah Harris 
Rating:
5.0

Linnette and her crew made my rental so pain free. Solved an immediate issue I had on the spot. Great crew, well stocked location. First rate customer service!

Brian Liem 
Rating:
5.0

Keep up the good work. This was an overall great experience, the customer service representative that took care of me was very helpful and friendly. The facility was very clean.

William Figueras III 
Rating:
5.0

Customer did not leave a comment.

Angel Marino 
Rating:
3.0

Everything was to my satisfaction

Mario Shlesinger 
Rating:
3.0

Truck not clean.

James Garcia 
Rating:
1.0

Customer did not leave a comment.

Tatiana Perez 
Rating:
3.0

Customer did not leave a comment.

Andreina Gonzalez 
Rating:
3.0

The Manager was terrific.. If I was still in business I'd try to hire away from U-HAU a uL

david romano 
Rating:
5.0

Customer did not leave a comment.

Elior Gola 
Rating:
5.0

Linette was fantastic!!!

Jim Allison 
Rating:
5.0

The older gentleman who checked in the van was a pleasure, very nice.

Sabrina Grable 
Rating:
5.0

I had to wait forty five minutes for the van that I rented to come back from another customerand nobody called me When I checked out, the clerks were more interested in joking with each other and cross.t alking then concentrating on me. Never saw a smile or heard a thank you

William Bieler 
Rating:
5.0

Customer did not leave a comment.

LINDA JULMIST 
Rating:
5.0

Customer did not leave a comment.

Manuel Roffe 
Rating:
5.0

The service was fast and easy. The people are friendly and know the subject very well.

Amparo Correa 
Rating:
5.0

Customer did not leave a comment.

Luis Alpiste 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN MOREIRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yelena Yukhtman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Romero  |  First Impressions 
Rating:
3.0

Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.

Tamesha Levy  |  Overall Experience 
Rating:
1.0

Employees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.

Pedro Hinojosa  |  Overall Experience 
Rating:
5.0

Excellent staff, support, and management!

ADAM CHAUSER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Renaud  |  Overall Experience 
Rating:
1.0

Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise

Joseph Mendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danilo Ribeiro  |  Online Move In 
Rating:
5.0

Very Busy Place Tony was Wonderful !

Christina Marini  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sabrina Wallace  |  Overall Experience 
Rating:
5.0

Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.

Tamesha Levy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMAND ELGRISSY  |  Overall Experience 
Rating:
4.0

Michelle was very helpful and very friendly. Thanks a lot.. Alexei

Alaxei Kataenko  |  First Impressions 
Rating:
2.0

When we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******

Curtis Brix  |  Overall Experience 
Rating:
5.0

Thank you for the Great service -

Walter Perez  |  First Impressions 
No reviews have been submitted for this location.

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