Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a small truck yesterday and as I retuned it at 5:35, I forgot 2 very important folders inside the truck.
Unit TM1169R.
Please help me recover them?
Leopoldo Ortega
Rating:
5.0
All staff was great
David Parker
Rating:
5.0
Customer did not leave a comment.
Edwar Guerrero
Rating:
5.0
Customer did not leave a comment.
victor moody
Rating:
4.0
The truck seats were dirty, sticky, and bad odor. Other than that customer service was very good.
Jose Vega
Rating:
5.0
Friendly staff, good suggestions
mark smith
Rating:
5.0
Customer did not leave a comment.
Joseph Caputo
Rating:
5.0
Customer did not leave a comment.
Antonio Pineiro
Rating:
4.0
Customer did not leave a comment.
George Fuzek
Rating:
4.0
Customer did not leave a comment.
RAFAEL URQUIZO
Rating:
5.0
It was a great experience ! Five stars all around. The person at the desk was kind and professional, explain clearly my options, and worked with me on changing the type of vehicle based ok my needs. The team outside was also polite and I was able to feel the great environment they all seem to have created in working as a team.
Arnaldo Filartiga
Rating:
1.0
Be More honest with clients
Pavel Gaitan
Rating:
5.0
Customer did not leave a comment.
MARCKENSON LIMAGE
Rating:
5.0
Customer did not leave a comment.
Bayardo Bojorge
Rating:
1.0
Van had roaches.
David De Lima
Rating:
5.0
Customer did not leave a comment.
amir dagan
Rating:
1.0
i find it unacceptable that it cost me $226.58 to drive from Quebec to Florida, and then be charged $657.94 to drive from Florida to Quebec. This is difference of over $400.00. I find that the priced charged by Uhaul Miami was inordinate, especially given that I then had to pay to buy a safety pin that was not included with the trailer
leigh Johnston
Rating:
5.0
Customer did not leave a comment.
Theresa Murray
Rating:
4.0
Customer did not leave a comment.
Franco Campagna
Rating:
5.0
Customer did not leave a comment.
NONNA MENDELSON
Rating:
4.0
Keep Melissa and Shirley on the payroll.
They provided great service.
Ledrue Logan
Rating:
4.0
Customer did not leave a comment.
William Moraga
Rating:
5.0
Customer did not leave a comment.
Mike Astua
Rating:
5.0
There needed to be more staff to ease the wait to be served
John Mestre
Rating:
5.0
Customer did not leave a comment.
Nilgun Cebelli
Rating:
1.0
The light on the van's empty tire panel was on and the grumpy employee said the light was broken. As I was in a big hurry, I couldn't wait because with his bad mood he would do it reluctantly and make me even more late. How can you have a car in your fleet like that? Besides, it was a manual van and it smelled bad. In short, it was a bad experience.
Claudio Albuquerque
Rating:
5.0
Customer did not leave a comment.
Pierre Benoist
Rating:
5.0
Great customer service. Shawn & Mellisa helped me, I was a walk in and they were able to accommodate and walk me thru the process.
Roberta De Souza-Rivera
Rating:
5.0
The team did a one of the job they were very professional, and all the above.
Ziryell Johnson
Rating:
4.0
Customer did not leave a comment.
Rene Welcome
Rating:
5.0
Customer did not leave a comment.
Zipporah Michel
Rating:
5.0
Every one was nice
Phillip Edmond
Rating:
5.0
Best UHAUL in all of Miami — maybe all of Florida. Great customer service, everything works the way it should. Super clean, professional and courteous.
Richard Bedford
Rating:
5.0
Customer did not leave a comment.
ANDRE BELL
Rating:
5.0
Pascal was super quick and friendly!
Jeanne Leconte
Rating:
4.0
Service has greatly improved compared to earlier years!
George Fuzek
Rating:
4.0
Allow full car rental experience from the app
IGOR PODKHODOV
Rating:
5.0
Thank you
Jorge Serrano
Rating:
5.0
Customer did not leave a comment.
Daniela Cespedes
Rating:
5.0
Customer did not leave a comment.
JOHN BASEL
Rating:
5.0
Customer did not leave a comment.
Raquel Buitrago
Rating:
5.0
Customer did not leave a comment.
Milinda Michel
Rating:
5.0
Great service it was a pleasure to do business with you
Lenita Johnson
Rating:
5.0
Customer did not leave a comment.
Andrea Manzo
Rating:
5.0
Melissa L was very professional and very knowledgeable great customer service .
Tekiva Johnson
Rating:
5.0
Friendly, excellent service. Highly recommend going to this U-Haul location for the best customer service in South Florida.
Aaron Laks
Rating:
4.0
Customer did not leave a comment.
daniel sanchez
Rating:
1.0
charged me for gas improperly and not the first time
MARC ABRAMS
Rating:
1.0
The truck was unbelievably dirty, filled with insects and spiders everywhere, and smelled of feces. It was absolutely disgusting and I feel like I probably got some kind of disease while sitting in it.
Robert Alexander
Rating:
3.0
The technician did a rush job. Thank God I inspected the vehicle before leaving the premises. There should be 6 bolts attaching the hitch to the vehicle undercarriage; there were only 5. The panel inside where the wire harness was connected was not put back into place. The wire harness was dangling. The technician who did the work was gone. I pointed out my findings to the assistant manager who rectified these issues. Buyer beware.
Joseph Lafontant
Rating:
5.0
Customer did not leave a comment.
Edyson Rosume
Rating:
5.0
Staff was great
MARK SCOTT
Rating:
5.0
Customer did not leave a comment.
Bohdan Vitiv
Rating:
5.0
Best of the best
radames ocasio
Rating:
5.0
Customer did not leave a comment.
DAIDEE CABRERA
Rating:
4.0
Employees helpful. Everything smooth
Isabel Rita
Rating:
5.0
Customer did not leave a comment.
Denley Dufresne
Rating:
5.0
Customer did not leave a comment.
Shefri Bernardez
Rating:
5.0
Customer did not leave a comment.
Erica Simmons
Rating:
5.0
Customer did not leave a comment.
Gilbert Rodriguez
Rating:
5.0
Customer did not leave a comment.
JORGE ESPINOSA
Rating:
3.0
I did my business over the phoned including paying for the rental and 6 blankets to cover my furniture to avoid scratching or damaging it. I wasn’t given the blankets so I figured they were in the back of the truck and once I drove home I realized they weren’t. When I called to tell them they acted surprised that they weren’t in there. Whose job was it to see it that I received what I paid for. Also I arrived at the u haul rental site on Sunday at 9am sharp so I could get in and out fast. I found it disturbing that there was only one employer working on a Sunday which I assume is one of the 2 busiest days for business. I’m glad I got there early because I was second on line and I was in there for a half an hour the 25 people behind me by 9:30 were probably in there for hours before the 1 employer got to them. No fault of his own as he was answering phone calls and trying to help multiple people at the same time. It’s poor business when there aren’t enough people helping the customers. Like every business these days everybody is understaffed so the big wigs can stuff their greedy pockets while screwing the customers.
john travis
Rating:
5.0
Customer did not leave a comment.
Warren Edwards
Rating:
5.0
Customer service at this location is awesome what a great guy!
Stephanie Novel
Rating:
5.0
Customer did not leave a comment.
Julio Romero
Rating:
5.0
Customer did not leave a comment.
Alexander Guerrero
Rating:
5.0
Great costumer service!!!!
Norberto Gonzalez
Rating:
4.0
Customer did not leave a comment.
fabiano da
Rating:
5.0
Amazing! Good atmosphere, and good trucks nice people
Ibetsy Martin
Rating:
1.0
Customer did not leave a comment.
oscar aventi
Rating:
5.0
.
Paula Cruz
Rating:
5.0
Exelent
Juan Meza
Rating:
1.0
I rented a UHaul 15 foot truck to only realize after leaving the property that the windshield wipers did not work. It rained late one night when it was too late to ask to switch trucks. I had to delay my moving process and extend my intended rental time and wait for the rain to clear up before I could drive safely. The passenger side lock on the outside was also busted.
Evan Ramos
Rating:
5.0
Customer did not leave a comment.
CARLOS MONTOYA GOMEZ
Rating:
5.0
Very nice
luis oviedo
Rating:
5.0
Customer did not leave a comment.
JEIMAN REYES
Rating:
3.0
The drop off person was very pleasant.
Kristen Duncombe
Rating:
3.0
Customer did not leave a comment.
Elian Samaan
Rating:
5.0
Customer did not leave a comment.
Diego Garcia Ibanez
Rating:
5.0
The van was vacuumed, I'll give it that, but it was filthy outside, hadn't been washed clearly in a very long time and the inside was so dusty and sticky. I didn't want to touch the dashboard at all. The van needs to go to car wash on the outside and have the front cabin be cleaned. Other than that, the staff was friendly, helpful and fast. I will definitely be back and appreciate the good service.
cesar Pineda
Rating:
4.0
Personal que hable español
hernan colonnese
Rating:
5.0
Customer service was exceptional! Layla went above and beyond to help me with my
Rental. The manager was on hand to make sure that all my needs weee met and more. She was able to transfer equipment without me having to go out of my way. Amazing experience!
MICHAEL GUIDO
Rating:
5.0
Customer did not leave a comment.
C Jay Rosko
Rating:
1.0
Customer did not leave a comment.
Tykyehiah Harris
Rating:
5.0
Linnette and her crew made my rental so pain free. Solved an immediate issue I had on the spot. Great crew, well stocked location. First rate customer service!
Brian Liem
Rating:
5.0
Keep up the good work. This was an overall great experience, the customer service representative that took care of me was very helpful and friendly. The facility was very clean.
William Figueras III
Rating:
5.0
Customer did not leave a comment.
Angel Marino
Rating:
3.0
Everything was to my satisfaction
Mario Shlesinger
Rating:
3.0
Truck not clean.
James Garcia
Rating:
1.0
Customer did not leave a comment.
Tatiana Perez
Rating:
3.0
Customer did not leave a comment.
Andreina Gonzalez
Rating:
3.0
The Manager was terrific.. If I was still in business I'd try to hire away from U-HAU
a
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david romano
Rating:
5.0
Customer did not leave a comment.
Elior Gola
Rating:
5.0
Linette was fantastic!!!
Jim Allison
Rating:
5.0
The older gentleman who checked in the van was a pleasure, very nice.
Sabrina Grable
Rating:
5.0
I had to wait forty five minutes for the van that I rented to come back from another customerand nobody called me
When I checked out, the clerks were more interested in joking with each other and cross.t alking then concentrating on me.
Never saw a smile or heard a thank you
William Bieler
Rating:
5.0
Customer did not leave a comment.
LINDA JULMIST
Rating:
5.0
Customer did not leave a comment.
Manuel Roffe
Rating:
5.0
Customer did not leave a comment.
CRISTIAN MOREIRA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yelena Yukhtman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel Romero
|
First Impressions
Rating:
3.0
Big shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.
Tamesha Levy
|
Overall Experience
Rating:
1.0
Employees are not aligned with delivering a quality service. They have a terrible attitude.
You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items.
Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.
Pedro Hinojosa
|
Overall Experience
Rating:
5.0
Excellent staff, support, and management!
ADAM CHAUSER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Renaud
|
Overall Experience
Rating:
1.0
Staff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered.
It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise
Joseph Mendez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danilo Ribeiro
|
Online Move In
Rating:
5.0
Very Busy Place
Tony was Wonderful !
Christina Marini
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
sabrina Wallace
|
Overall Experience
Rating:
5.0
Big up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.
Tamesha Levy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARMAND ELGRISSY
|
Overall Experience
Rating:
4.0
Michelle was very helpful and very friendly. Thanks a lot.. Alexei
Alaxei Kataenko
|
First Impressions
Rating:
2.0
When we first arrived, we were told our storage locker was at another address completely (incorrect).
Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door.
4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number.
A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc.
It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month.
When the woman processed my 2and month rental payment, she charged me 2 lots of insurance.
******I would like 1 of these refunded please******