Customer Reviews for U-Haul of North Little Rock

2,828 reviews

601 Cypress St   North Little Rock, AR 72114
(I-30 & Broadway Ave, simmons bank arena)

(501) 758-2924

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(501) 758-2924

601 Cypress St
North Little Rock, AR 72114
(I-30 & Broadway Ave, simmons bank arena)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This truck and trailer handled extremely well despite dangerous and extreme rain and wind conditions.

Caleb Velasquez 
Rating:
5.0

Staff was great to work with. It made it easy to get in and out.

greg zonner 
Rating:
5.0

Customer did not leave a comment.

Terri Johnson 
Rating:
5.0

Customer did not leave a comment.

Abraham Bogoslavsky 
Rating:
5.0

Nothing right now.

ROGER SMITH 
Rating:
5.0

Nothing really, you're good! 😊

Richard Harman 
Rating:
5.0

Customer did not leave a comment.

Jennett Sanders 
Rating:
5.0

The woman that checked me in was perfect! Best customer service, genuine and kind! Thank you!!!

Vickie Hutchison 
Rating:
5.0

Friendly and quick service

AMANDA PATTERSON 
Rating:
5.0

The young man that helped us was very respectful and done a great job. Thank you

KAREN BROWNIE 
Rating:
5.0

Very Friendly and excellent customer service from Brian and his colleague… They know what they are doing and very friendly , knowledgeable and customer focus.. Loved the experience … Stay Blessed guys…

Harsimranjit Singh 
Rating:
5.0

The U-HAUL was very nice and thorough.

Emma Young 
Rating:
5.0

Customer did not leave a comment.

Jennifer Magan 
Rating:
4.0

Customer did not leave a comment.

RONNIE JOINTER 
Rating:
5.0

Very nice staff here they make the whole rental process very easy and fast rather it’s just renting or simply returning the equipment!! Thank you!!

Kindra Maria 
Rating:
4.0

Customer did not leave a comment.

Vernon Marshall 
Rating:
5.0

The Uhual truck was okay. It needed to be cleaned in the cab. The brakes were not great and alignment was way off.

Sierra Gustafson 
Rating:
5.0

Very good service

trip clarke 
Rating:
1.0

They let another lady using my ID rent truck. Once her payment were declined, they sent charges to collection agency. When I got notification of this on 8/14/23 I went to location and spoke with GM Brian Hibbs and told him what the case was here and advised him of multiple incidents with this lady and police reports were being filed that day with all info gathered from him. 10/5/23 the same location let the same young lady rent another moving truck in my name 2mts later. REALLY!! Assistant MRG Timothy Mundt agreed a notification should have been put in the system. I've missed work, wasted gas and time due to the lack of knowledge of protocol and or procedures from a GM. I want answers but no one is ever there to speak.

Christina Dixon 
Rating:
5.0

Customer did not leave a comment.

Justin Gates 
Rating:
5.0

The staff here is Amazing . It’s that simple

andrew rodgers 
Rating:
5.0

Excellent customer service and great quality equipment thanks U-Haul for making my moving experience easy and convenient

Curtis Jackson 
Rating:
5.0

Perfect in and out

Lachella Washington 
Rating:
5.0

Customer did not leave a comment.

Ben Henry 
Rating:
5.0

Customer did not leave a comment.

PERRY MARTIN 
Rating:
5.0

Customer did not leave a comment.

Jalisa Foster 
Rating:
5.0

Not a thing everything was good

ALAN DOYLE 
Rating:
5.0

Customer did not leave a comment.

Marcel Bankston 
Rating:
3.0

Truck rented was not cleaned well. Had some items left in cab and some dirt in rear box. This did not really affect why we rented it but would have if I were using it to move household items. Overall not a bad experience just some small things.

Joseph Giachetti 
Rating:
5.0

Great customer service & help during a snowstorm

Yasheika Hart 
Rating:
4.0

No dolly available. But Mgr made accommodation to get me something to use so I could complete my move. It would have been 1 star if not for this consideration. Uhaul online should not have accessories if inventory not certain.

pierre jackson 
Rating:
5.0

I have a

Robert Leavy 
Rating:
5.0

This location was great, the staff was friendly and nice. My complaint about the experience is that it was a $30 charge to extend the time of my rental for 1 hour. If I was informed of this at the time of my booking, I would have booked longer for free just in case I would go over, but the person from customer service said the $30 charge was at the discretion of the location and I am upset I was charged it.

Katherine Hubbard 
Rating:
5.0

The team at this location is phenomenal! I will not rent from anywhere else! Thank you!

brian hibbs 
Rating:
3.0

There was a man at the desk but he was sitting down and his body was blocked my a planogram and was eating Burger King. And the second time he spoke it was with aggression.

Kalimba Summerville 
Rating:
5.0

N/a

Trevor Beamish 
Rating:
4.0

the dealership called me to tell me I dropped the truck off at the wrong location. This, after it was requested by UHaul that I drop the equipment at that location. Confusing.

NicolasPaul mclennan 
Rating:
5.0

Customer did not leave a comment.

jeremy allen 
Rating:
5.0

Customer did not leave a comment.

Mike Galster 
Rating:
5.0

Did I leave any keys in the truck

Jakolby Robinson 
Rating:
5.0

Everyone I worked with was super helpful, answered all my questions and made me feel really comfortable about towing a trailer cross-country. UHaul made everything super easy, from having all the packing material, ball hitches, locks, and even provided moving helpers, all from a convenient app. I highly recommend UHaul! Easy and totally affordable!

Joanne Zitko 
Rating:
1.0

Shitty customer service. Cashier promised me the same price of a truck she couldn’t allow me to rent and ended up paying more for a bigger truck that I didnt Need.

Jahkori Ticey 
Rating:
5.0

Guys are awesome everything was awesome

Deloris Marbley 
Rating:
5.0

Grat service

anna jackson 
Rating:
5.0

Customer did not leave a comment.

RYAN JACKSON 
Rating:
1.0

Customer did not leave a comment.

Anna Turner 
Rating:
5.0

Tim was an absolute pleasure. Helped us with all the problems we had with the Jonesboro, AR location. Really upstanding employee.

Braden Riggins 
Rating:
5.0

Customer did not leave a comment.

Sean McCauley 
Rating:
5.0

Customer did not leave a comment.

Richard Walker 
Rating:
5.0

Customer did not leave a comment.

AMANDA PATTERSON 
Rating:
5.0

Helpful and HONEST employees…..they found my EarPods that I had searched for but never found in the rental truck…...and returned them to me !

Mark Crowder 
Rating:
5.0

Customer did not leave a comment.

Dawson Moser 
Rating:
3.0

Customer did not leave a comment.

Randy Walker 
Rating:
5.0

Keep up the great work.

Tracy Feldman 
Rating:
4.0

Customer did not leave a comment.

LILLIE ROSE 
Rating:
4.0

Picked up truck @ North Little Rock, No issue. Picked up trailer @ Maumelle and the trailer turn & brake lights would not work. Tried several cable options. No good. Had to take trailer anyway due to schedule.

Gib Carpenter 
Rating:
5.0

Customer did not leave a comment.

Joanne Zitko 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY JACKSON 
Rating:
5.0

Customer did not leave a comment.

FELICIA HOLMES 
Rating:
3.0

Customer did not leave a comment.

Ladaryl Williams 
Rating:
5.0

Customer did not leave a comment.

David Hewitt 
Rating:
5.0

Customer did not leave a comment.

valarie skinner 
Rating:
5.0

Excellent customer service from the team member who handled my rental and return

Jay Katz 
Rating:
5.0

Customer did not leave a comment.

TROYNETTA JEFFERSON 
Rating:
5.0

Customer did not leave a comment.

Arica Cameron 
Rating:
5.0

Customer did not leave a comment.

Sonya Jacobs 
Rating:
4.0

Customer did not leave a comment.

William Robertson 
Rating:
3.0

The location is hard to get into and out of because of the construction on the interstate as well as the small parking lot. The truck I rented also had some small issues that should have been easily discovered and fixed prior to me renting it. The windshield wipers need to be replaced, the drivers seat was worn out and leaning forward, right rear tire pressure was low and I had to add air and the truck did not have cruise control.

Steve Pack 
Rating:
5.0

Great friendly service

DARLINEA WADOOD 
Rating:
5.0

Customer did not leave a comment.

Greg Isbell 
Rating:
5.0

Great experience.

Teresa Tyree 
Rating:
5.0

Customer did not leave a comment.

catina rogers 
Rating:
5.0

Returning the equipment was nice and easy

Chessie Reyna Martinez 
Rating:
5.0

You have achieved my personal goal of excellent customer service.

DIANE JACKSON 
Rating:
1.0

Charging a card a month and a half after a rental is ridiculous. Rented a small dolly on Oct 1 charged card November 15th. Very strange now will have to check my card for double charges. Seems very shady

Reginald Tucker 
Rating:
5.0

The guy who rented to me was fast and very courteous.

KIMBERLY JACKSON 
Rating:
5.0

Excellent service and no complaints or needed improvements. Workers professional and efficient. Vehicle awesome to be in and operate. Arrie Galvan.

Arrie Galvan 
Rating:
5.0

North Little Rock (742052) Store representative Timothy M. was very professional, courteous, and helpful. He did an outstanding job and provided top notch customer service.- WClarke

William Clarke 
Rating:
5.0

Customer did not leave a comment.

andrew rodgers 
Rating:
5.0

Customer did not leave a comment.

ARCHIE WORTHAM 
Rating:
4.0

Customer did not leave a comment.

demetrice swift 
Rating:
5.0

Customer did not leave a comment.

Jeanne Bennett 
Rating:
5.0

My Go To location for ALL of my rental needs!!!

EDITH PARKER 
Rating:
5.0

Had the best customer service experience. Everyone was extremely helpful and kind.

Caley Beacham 
Rating:
5.0

They took care of me, when a change suddenly occurred and I had to upgrade!!! Thanks

Michael Dean 
Rating:
3.0

Customer service was great. The truck was the problem. It was in bad shape. Very hard to use the ramp and latch on the back. ALso I reserved an appliance dolly and they did not have one so we had to use the regular dolly and we could not even move the refrigerator. The truck drivers door has a gap so you can see outside while driving, even though the door is latched!

Leslie Wood 
Rating:
3.0

Customer did not leave a comment.

Bill Jones 
Rating:
4.0

Customer did not leave a comment.

Alan Kelton 
Rating:
5.0

The return process is flawed. My photos wouldn’t load so I’m sitting at the location waiting over45 minutes for a return call to complete the process.

Suzette Weast 
Rating:
5.0

No improvements needed

Rikki Friddle 
Rating:
5.0

Customer did not leave a comment.

Eddie Evans 
Rating:
5.0

Great Customer Service..!!

Ruby Vales 
Rating:
5.0

Customer did not leave a comment.

LAUREN BELL 
Rating:
5.0

Customer did not leave a comment.

Decharlotte Jones 
Rating:
5.0

Customer did not leave a comment.

Robert Gomez 
Rating:
5.0

PERFECT 💪🏾

Donnie Jackson 
Rating:
5.0

Easy and quick!

robert sanstead 
Rating:
4.0

Customer did not leave a comment.

Daniel Austin 
Rating:
5.0

Have the trailer I needed to drop there are present

FIELDING CLOUD 
Rating:
5.0

Customer did not leave a comment.

David Williams 
No reviews have been submitted for this location.

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