Customer Reviews for U-Haul Moving & Storage of North Newark

6,705 reviews

830 Broadway   Newark, NJ 07104
(@ Irving)

(973) 485-3446

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(973) 485-3446

830 Broadway
Newark, NJ 07104
(@ Irving)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Alex Made my reservation & Je Was Amazing! Once there I Wasnt Happy. I Will Call Manger at that Location 1st thing Monday morning

Cherise C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Nice 👍

MARCO B. 
Rating:
1.0

These people are thieves we didn't get the insurance cause it wasn't necessary they took it as a green light to charge me 240 dollars for a mirror that I didn't not break they are the worse it doesn't make any sense. I guess that's how they get there money over there

Jose J. 
Rating:
5.0

The staff and service was excellent. The truck was new and in good condition. With the exception that the first location didn't have the keys for the truck and the equipment I had rented the second location was excellent.

David H. 
Rating:
5.0

The young lady's at this location are professional and prompt

SUNCEREA H. 
Rating:
5.0

Customer did not leave a comment.

Darcy C. 
Rating:
5.0

Customer did not leave a comment.

Omar W.  |  Overall Experience 
Rating:
1.0

N/A

Nelson S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELO S. 
Rating:
3.0

Workers are rude

JAMES M. 
Rating:
5.0

Nice work and staff

VIPIN R. 
Rating:
5.0

All of the staff were great. I will tell everyone to go to this location to rent from U-Haul. I will definitely come back

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

Esperanza P. 
Rating:
5.0

Customer did not leave a comment.

Edgardo M. 
Rating:
5.0

Customer did not leave a comment.

TYSHONYA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Staff is always very helpfull and attentive at this facility.

Agnilio D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
5.0

Customer did not leave a comment.

BENITO G. 
Rating:
5.0

Excellent Costumer service

Erica G. 
Rating:
5.0

Nathaly es mui atenta con lo cliente exelente persona este lugar está ubicado en brodwey en newark eya es mui profesional

ERICK R. 
Rating:
5.0

Good service

Roberto M. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Nothing 100% good

JOSE C. 
Rating:
3.0

The vehicle I drove was suitable for the few hours I requested it. The pricing was acceptable, and the young lady inside was cordial and amiable to all customers present for their rental. She managed the situation adeptly when more than 5 customers arrived simultaneously while she was working alone. The truck requires significant maintenance due to poor tire pressure and erratic gear changes. Maintenance is essential.

JACKHAYRA C. 
Rating:
1.0

Customer did not leave a comment.

Azeez D. 
Rating:
1.0

The girl is not nice

Elvis A. 
Rating:
1.0

First and foremost, I have been a customer of Uhaul for many years. For the most part previous experiences were fair. However, when picking up my last rental from beginning to end, it was horrible. When I checked in to pick up the truck. I was told that I owed a parking ticket from three years ago. I was never informed or had a problem renting five times after that parking ticket. I always went in person to make the reservations and just as always this time I was supposedly ready to just pick up. This location was understaffed. How is it possible for one person to do absolutely everything ?? After two hours when I finally was able to get everything cleared, I was just given the keys and the receipt and afterwards was told to get the truck from the back of the lot. As I limped with my cane When finally finding the truck, there was another truck blocking it. The person that was there did what he could under those conditions. I will never go back and recommend that no one else does.

JOSE A. 
Rating:
5.0

Customer did not leave a comment.

RUBEN S. 
Rating:
5.0

Customer did not leave a comment.

Allan J. 
Rating:
3.0

Trucks need Maintenance ASAP……

Denis A. 
Rating:
3.0

I've been a long, decades long, customer using your trucks for side hustles sometimes a few times a month. I've never had any real problems but this last time was .. . The last time. My reservation was not available. Then it was but not until 7 hours later. They couldn't find a replacement. The. They did but at a too far location. I requested this location because it was closer and I was familiar with it. Then didn't have my truck. Then they did. I did not receive the “$50 reservation guarantee” as advertised. I arrived. The truck was not ready I had to wait more. Then I was given a truck with low miles but MANY ISSUES. On issue did not become apparent until I had left the premises. On return I outlined them as prompted to at check in. Then I was charged for damages I DID NOT CAUSE! Called CS. Issue not resolved. Disrupted charge with my bank. Waiting final outcome. I'm done. No more Uhaul. Your new mobile check in check out system sucks.

XAVIER H. 
Rating:
1.0

This a service is no good you kepe the gas 30 iam put the gas this a no good igoo today to the store

JORGE P. 
Rating:
3.0

Customer did not leave a comment.

Virgie B. 
Rating:
5.0

I hope you would consider to totally eliminate the wooden box. But my experience using these u box containers are excellent and I will highly recommend them.

eduardo C. 
Rating:
1.0

Customer did not leave a comment.

Enoc Iii E. 
Rating:
5.0

I don't know the name of the young lady who checked me in but she was amazing. Normally they do one customer at a time and it takes forever. She literally handled three customers and phones all alone all at thr same time. Greatest experience ever.

Rafael H. 
Rating:
5.0

Very smooth process, polite staff. No issues.

John S. 
Rating:
5.0

Customer did not leave a comment.

Faheem A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO L. 
Rating:
5.0

Customer did not leave a comment.

Gloria M.  |  Online Move In 
Rating:
5.0

Everything is excellent sevice 🤙

NELSON G. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
1.0

The absolute worst experience ever. Waited over 7 hours and then still had to come back the next day and get the vehicle. The install job was poorly done and had to have another uhaul location fix everything the previous installer messed up. Had I tried to tow a trailer it most likely would have fallen off my truck because wasn't bolted on properly and missing some bolts. The bolts were totally loose and ready to fall off. It could have been a disaster had they actually been about to complete the job and rented me a trailer. I couldn't rent a trailer because they weren't able to install the wiring harness for the lights.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

DWAYNE J.  |  Overall Experience 
Rating:
5.0

More front desk associates

Charles R. 
Rating:
1.0

Customer did not leave a comment.

Yashwant S. 
Rating:
1.0

This place is horrible, the communication is horrible. I move to another state and and I requested to move out, I went to get my things out before my payment due date and they had a lock on it. I called soo many times, I sent messages, I went online with costumer service and nothing worked. I was charged for 2 months after my move out day and now I am receiving messages I that own almost 1,000 dollars. I have proof from all the times that I’ve try to contact this place and all the messages I’ve sent. Horrible

Adrianny J.  |  Overall Experience 
Rating:
1.0

Nunca me dan el carro que necesito

WILSON V. 
Rating:
1.0

Customer did not leave a comment.

WILSON V. 
Rating:
5.0

Customer did not leave a comment.

LIDIA P. 
Rating:
5.0

Customer did not leave a comment.

Liliana P. 
Rating:
5.0

Excelente atención de Nathaly

ORLANDO L. 
Rating:
5.0

Using the app made the process easier. I definitely recommend completing everything before going to pick up the truck. There are many screens to go through and trying to do it at the store can be frustrating. If you complete everything beforehand, pickup will be easy.

Rebecca L. 
Rating:
1.0

Stop letting customers do all the work

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Mauricio L. 
Rating:
5.0

Customer did not leave a comment.

Geraldo C. 
Rating:
5.0

Nathaly es una maravillosa persona, me ayudó en todo llegué y en 15 minutos ya tenía mi truck conmigo y pude hacer mi mudanza , recomendaría este lugar siempre. Gracias por todo.

CARLOS R. 
Rating:
5.0

Everyone gave an excellent service, very satisfied to have rented here, the best place.

ROCIO G. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
2.0

I was misinformed in regard to billing charges. I had asked the clerk at the location if I was responsible to replenishing the fuel. The clerk said "NO", you are not responsible for adding fuel. I then ask to confirm, "so I am not responsible for gas/fuel, only the milage and flat rate of vehicle plus applicable tax", the clerk replied that is correct. I was charged 6 gallons of gas and I only drove 9 miles. Not only did I get charge for fuel that I was advised I would not be charged for but the over charged me literally 5 gallons as you only consume 1 gallon of gas to travel 9 miles. Not good service at location nor judgment of fuel consumption.

Anargiros K. 
Rating:
2.0

Instead of having employees sitting there doing nothing and making me do the entire checking in process, let them do it. They would do it faster and make it a more pleasant experience for the customer. Cut down the 15 to 20 minute process to less than 5.

Kimraj S. 
Rating:
5.0

Customer did not leave a comment.

Robin E. 
Rating:
5.0

Customer did not leave a comment.

EZIO S. 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
5.0

Customer did not leave a comment.

Lidia P. 
Rating:
2.0

The truck was given to me with the gas tank basically empty so i had to rush to the gas station right after I left the location, the lock key was not with the truck key when i got to my moving location i couldn't open the back because of it, so i called the truck rental location the lady told me to go back to grab a key to open it , i said im very far for this she simply shut the phone on my face, thats very disrespectful after all they don't do anything else but to give us the keys we do all the rental application by ourselves on the phone, a very high lack of attention, sad.

ROBERT D. 
Rating:
5.0

The best staff! So helpful and kind!!

GINA P. 
Rating:
5.0

SELF CHECK IN IS LONG , COMPLICATED , NO WIFI ON SITE , OUTSOURCED APP HELP TAKES TOO LONG , I WOULD CHANGE TO ANOTHER COMPANY THAT IS SIMPLER AND INTERACTS WITH REAL PERSONS , NOT AN APP

Fredd O. 
Rating:
5.0

Customer did not leave a comment.

Mercedes V. 
Rating:
1.0

I ask when will I receive the refund, I was told the next day from the day of rental, Didn't receive it so I return to location to ask the same person who attended me a African American Chrrystiana not sure if it's her name I took Receipt was very unprofessional that she Ignored me in the parking lot when I ask about refund another employee came up to truck if you look at video you can see her being unprofessional that he try to play hero you guys need to hire adults not children

isaac N. 
Rating:
5.0

Customer did not leave a comment.

WILSON V. 
Rating:
1.0

The employee didn't make it to work until almost 10AM. It took an hour to get our truck. The lady before me said that she was suppose to pick up a truck the night before, but no keys were left. Another customer mentioned the same thing. There was no where to park because of all the vehicles in the way. This store is known for it's horrible customer service, but it was the only one who had the size truck we needed. GET NEW EMPLOYEES IF YOU WANT TO CONTINUE HAVING A BUSINESS.

Patrick K. 
Rating:
1.0

No one was available at the time of arrival to assist with pickup. Was an hour late than normally reserved due to the process. At the time of return , no notice on how to do the process . The manager just said to do it online with no actual instructions. Terrible service, wouldn't recommend.

Natali C. 
Rating:
5.0

Easy

Raychelle B. 
Rating:
5.0

As an elderey (75) year oldI find the staff very helpful in filling out forms that I can't realy see of typing into an iPhone.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Jorge M.  |  First Impressions 
Rating:
3.0

It seemed understaffed and in a neighbourhood that made me uncomfortable. The staff who did help us were great... helpful, professional, and thorough.

Leona C. 
Rating:
4.0

The check in process was way too long. My truck was missing and it was switched twice. It would be helpful if we could begin the pick up process from home on the app.

Sandra O. 
Rating:
4.0

Customer did not leave a comment.

SANTIAGO C. 
Rating:
5.0

Customer did not leave a comment.

Carole S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM V. 
Rating:
5.0

Customer did not leave a comment.

SALLY R. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
3.0

I will tell everyone I know to rent any truck other than uhaul. There is zero customer service left in your company, you're 100% dependent on your app. I do not want to rent the truck and return it online. Your rates are consistent with your competitors', so the differentiator will be service and you offer an app. Your truck reeked of cigarette smoke and had 1/4 of a tank of gas.

Krisrin F. 
Rating:
2.0

Extremely understaffed. There was only one associate at this location dealing with more than 10 groups of customers in a hour. I spent significantly more time there than needed to get my truck, along with some furniture pad rental and boxes. The truck I got had some cut nails inside the storage space on the driver side door.

Zilong X. 
Rating:
1.0

Joke of customer service.

Ryan E. 
Rating:
5.0

This U-haul facility is very clean, stocked and very well organized. Upon entering the lobby of the office location, the visual display and neat organization of items, were very impressive. Extremely noteworthy also is the actual visual of storage unit sizes, relative to their projected measurements. Such visuals were unique and extremely helpful in the decision/selection process for this customer. It also made the whole process very expedient. Such was the case during my first encounter of reservation. The male [I can't recall his name] was very professional, but could have been more cordial; however, the process was seamless. Noteworthy also was how quickly he responded to other callers, notifying them of a brief hold, while completing my transaction in a timely manner. The storage facility was extremely clean, and the entry & exit protocols were also extremely satisfactory. The storage unit's alarm system provided great peace of mind. Nathaly, I must say is an awesome Supervisor. During my first encounter with her, not knowing her position, I was very impressed with her customer service skills as well--very personable, cordial, courteous, awesomely pleasant personality. She went above and beyond. These were just a few of the many attributes she personified, before I discovered she was the supervisor. Overall, beyond the snafu and misinformation, not caused by this facilit, I'm extremely pleased with the service I received at this Uhaul. Thank you!

Linda W.  |  Overall Experience 
Rating:
5.0

It went smoothly but my trailer did have a jammed door. Took some time to free up.

Michael B. 
Rating:
5.0

Exelent

WILMAN L. 
Rating:
5.0

I am a regular customer and I always return the van with 2 or 3 hours on advance and you always over charge me, but then I call after I make my overcharge complaint but your department reimburs my money, but I have to wait almost 1 week to get my money back, that is no right, please take notice of it. Carlos Miranda is my name, and my phone is 862 910 5459 like I told you I am a regular customer since miami, Florida year 2001

CARLOS M. 
Rating:
5.0

Wonderful service

SANTOS D. 
Rating:
3.0

Customer did not leave a comment.

Rashanah W.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

Osvaldo T. 
Rating:
5.0

Everything was great. The representative Nayomee was terrific, very knowledgeable and helpful and very patient. Unfortunately the location seems busy and more representatives are probably necessary to handle incoming phone calls and walk In customers. Thank you

Ronald L. 
Rating:
3.0

I was very disappointed on how there was.lack of customer service. The experience was more a self service. I had to do it all. Set myself up via App. Take pictures of the van , add the mileage etc. All of this should have been done before I arrive. The drop off was the same. On one to greet you. I felt like all U-Haul wanted was my money and not provide a service.

Margaret D. 
Rating:
5.0

The car was physically clean and operated well, however, it absolutely wreaked of urine!

Derek L. 
Rating:
5.0

The customer service was excellent!

VICTOR H. 
Rating:
3.0

Don't be in Newark and provide the correct equipment that was rented

Andrew P. 
Rating:
2.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

roana r.  |  First Impressions 
Rating:
2.0

The process to pick up and drop the equipment was frustrating.

Boris R. 
Rating:
5.0

It's very good I recommend it

RAUL P. 
Rating:
5.0

Natalie GM was very helpful and very courteous. She is an asset to your company.

SANJIV A. 
Rating:
4.0

The employees need more training to learn to do with clients

Celia R. 
Rating:
4.0

App does not always work even when connected to their wifi so check out takes a bit longer eating into the reservation time but other than that i always return to this location to rent all of my uhaul equipment

Jenny M. 
Rating:
1.0

This location needs a better team and operation

Jazmin T. 
Rating:
5.0

Easily accessible relative to parking; huge, clean building; safe looking environment. Office clean and well organized; visually appealing and provides a unique, visual in store view of units' actual sizes, which speeds up the decision and booking process. Extremely courteous staff and excellent customer service. Mindful of attending to customers while fielding phone calls, without the long wait time for both instore and phone callers.

Linda W.  |  First Impressions 
Rating:
5.0

Thanks

Rafael O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jasmine C.  |  First Impressions 
Rating:
5.0

Thanks for everything

Rafael O.  |  First Impressions 
Rating:
5.0

24 hr access would be convenient

Rogelio R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

recarro j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KLEBER L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marissa H.  |  Overall Experience 
Rating:
5.0

THE STAFF WAS EXCELLENT AND VERY HELPFUL

Joseph A.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jorge R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo B.  |  Overall Experience 
Rating:
5.0

The staff present on Monday the 28th at this location were excellent. I appreciate all the hard work. Thank you

Alberto A.  |  First Impressions 
Rating:
5.0

Some one somewhere is in need of Uhaul and especially me.

Sean G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rubenia C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Peter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELSIE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha j.  |  Overall Experience 
Rating:
1.0

This place is full of thieves when another tenant stole something a year ago nothing was done. Any issue I’ve ever had was never resolved and when I try to call I’m on hold for 20 min plus, if you look at my profile I have spoken to customer service on numerous occasions. Plus once my things were sold they told me that it wasn’t worth anything. I had a brand new Queen sized bed and the frame. Someone is using the tv that was stored in that facility, activity popped up on my Netflix account. The Newark location has some nerve to still send me a bill when I KNOW things of value were in my unit. Jordan’s, purses, artwork, pillow top mattress in plastic.

Shanon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAYLE E.  |  First Impressions 
Rating:
5.0

Made the process easy for us.

Briana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVELYN F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  Overall Experience 
Rating:
5.0

Thanks

doris r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA T.  |  First Impressions 
Rating:
4.0

Alarm went off for an hour could not use sliding doors in the cold made everything complicated t Besides that everything was fine

TAHAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

martha j.  |  First Impressions 
Rating:
5.0

Young lady is super nice and helpful

luis d.  |  First Impressions 
Rating:
3.0

N/A

TAMMY A.  |  Overall Experience 
Rating:
5.0

So far so good 😊

zulma m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ivelisse L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rashawn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIKEEYA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cesar p.  |  First Impressions 
Rating:
5.0

The personnel here are all great. CeCe does an amazing job. So friendly and patient.

Diane S.  |  Overall Experience 
Rating:
4.0

I think the office hours should be later

tonya c.  |  First Impressions 
Rating:
5.0

It was a smooth process from the beginning to the end. No negatives. Thanks.

NAZLI M.  |  Overall Experience 
Rating:
5.0

Everything was very good when I Went to get the storage room & clean as well

Theresa T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

quavis a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otmane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valentine N.  |  Online Move In 
Rating:
5.0

I have use Uhaul services for all my moving and storage needs, I have have always had a excellent experience. The staff is always helpful and resourceful when things other wise seem difficult. They make the best effort to make every experience a great one.

judy a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALYSSA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moises C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

derick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIA H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

kelli b.  |  Overall Experience 
Rating:
5.0

Great place professional staff

Agnilio D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gesmene P.  |  Overall Experience 
Rating:
1.0

I didn't get to rent a unit cause the size I wanted was not available

Alma D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sherone W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvira M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nesley s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latoya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nesley s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

saheed l.  |  Overall Experience 
Rating:
5.0

So far the Staff is being very helpful.

JOSE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vivian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith L.  |  First Impressions 
Rating:
2.0

Manager was unhelpful and had staff lie to customers about when she was working. Emeny instructed Joshua to tell me to call back in an hour knowing she would be off of work by that time. Very unprofessional and horrible company culture.

shanel sidonie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew r.  |  Overall Experience 
Rating:
5.0

I highly recommend

ANTOINIO H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
3.0

Todas las veces que usado la compañía nunca he tenido ningún problemas,hasta el día de ayer ..cuando me hicieron el cobro final, me cobraron $550 cuando en realidad mi factura debió de ser $120 dollar., me acusaron que el vehículo tenía un choque en la puerta., Gracias a que de costumbre tomó fotos del vehículo a la hora de entrega y entregarlo Asi pude probar que yo no choqué el cargo van. Aun estoy en espera un día más por mi reembolso de mi dinero el cual sigue un día más pendiente…….. me ha ocasionado problema en mi cuenta bancarias para pagar mis demás facturas….. recomiendo a todo el que lea esto que se proteja tomando fiscos siempre….

JERROLD W.  |  Overall Experience 
Rating:
5.0

Good and friendly service, easy access and manageability.

Randy G.  |  Overall Experience 
Rating:
5.0

Good Job

calvin c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roberta g.  |  First Impressions 
Rating:
5.0

Solo creo que el servicio debe ser prorrateado, al final del año estoy seguro que va a ser mas rentable debido al volumen de clientes que tiene U haul, en menos de 2 meses he pagado a Uhaul alrededor de $1800.00 y creo que hubiera sido una mejor situación si pudieran recompensar a clientes de esta manera

jaime c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amilcar R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonya a.  |  Overall Experience 
Rating:
5.0

Emeny Hernandez was professional, knowledgeable and professional.

NAZLI M.  |  First Impressions 
Rating:
5.0

Nice young team very friendly and always helped me when needed, thanks.

luis r.  |  Overall Experience 
Rating:
5.0

This manager (Emeny) is ready to tackle anything, she told me, give me two minutes to find me a storage and exactly did that, played by the book, Another satisfied customer!!!

jaime c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maureen m.  |  First Impressions 
Rating:
4.0

Staff was Great!!!

EARL H.  |  Overall Experience 
Rating:
2.0

What a horrible wait time and management. I vê been receiving phone calls and voicemails even though I check out this storage on the last month that was giving to me as courtesy. The young lady at the front desk told me that all I needed was to return my card and nothing else that it will be close that same day. Apparently she is mistaken or just didn’t care being that she was busy! I’m going through a lot at this time in my life reason why I choose not answer! I can’t deal with other people incompetencies when I am nearly at deaf bed! Sincerely Alexandro Lugo

Alexandro L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa L.  |  First Impressions 
Rating:
4.0

Bit pricey

Eddie Z.  |  Overall Experience 
Rating:
5.0

Excellent service Always

JOHN P.  |  First Impressions 
Rating:
5.0

Enemy and the entire staff at the Newark/Broadway facility have been helpful, pleasant and accommodating. They go the extra effort to service myself as well as other customers.

JOHN P.  |  Overall Experience 
Rating:
5.0

Todo muy bien

adin o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajhan E.  |  Overall Experience 
Rating:
5.0

Thank you and I will recommend my family to you guys anytime.

evelyn w.  |  Overall Experience 
Rating:
3.0

The facility always appeared short staff and there was always a line. Never felt like the employees knew how to answer questions properly and always had to reach out to the manager. Also, didn’t appreciate that mid way through my rental the price was increased from what I was originally told and this was an inconvenience considering there was no forewarning. Lastly, this facility is way too expensive; there are other facilities in the area with cheaper prices.

tiesha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sameerah B.  |  First Impressions 
Rating:
5.0

Due to the pandemic I could no longer afford the space otherwise I would never left. The staff from the office to the cleaning staff were amazing. Security is the upmost love it. Clean hallways. , entrance , moving carts , elevators and the staff always clean uniforms were always a site to see. Thank you. I always use U-haul for all my needs. Would always be my “FIRST CHOICE@

MADELINE C.  |  Overall Experience 
Rating:
1.0

I had a Ubox rental with this location. The same day I packed my unit, I noticed the unit was damaged. (The front panel was missing screws leaving my items exposed.) I immediately brought it to their attention and was told that my unit would be repaired. Three (3) days later I called to try and have my Ubox shipped to me and there was no record of them housing my things. My unit was shown to have been not only empty but ready for the next customer's use. Only to find out the location had my name filed with the wrong reservation number. After no avail with customer service (because the location never answered the phone nor returned my calls) I had to physically return to the location to resolve the issues. After ONLY 10 DAYS of using their less than adequate services, I was forced to remove all of my items from this facility. The Ubox was NOT repaired and without explanation or resolve from the facilities discrepancies I had to take my business elsewhere. After all the hassle I was still charged full price for a service I couldn't even use due to mishaps on this locations behalf and no fault of my own. I will NOT recommend this location to anyone nor use their services again!

Eunice M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  First Impressions 
Rating:
5.0

Very clean

JESSICA R.  |  Overall Experience 
Rating:
5.0

The best choice I made... Happy with my service here.

evelyn w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amber E.  |  First Impressions 
Rating:
5.0

Great team and great GM- Storage facility and the Center are very clean and well maintained.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Aunque he dejado un buen mensaje por el servicio de atención en persona, quisiera sugerir un buen entrenamiento para una de los personas que labora y que tiene poca educación, es altanera, mediocre y no interactuar. Creo que con una adeciada orientación pueda mejorar o de pronto dejar el oficio enncaso no le guste interactuar.

ruben d.  |  Overall Experience 
Rating:
4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

rafael r.  |  Overall Experience 
Rating:
4.0

All was great. The only thing was the lights. There seems to be a couple of the fluorescente lights that need replacing. Other than that great.

rafael r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER C.  |  Overall Experience 
Rating:
4.0

I was tended to very professionally good service

Michael P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tijuan M.  |  Overall Experience 
Rating:
5.0

great service

JEFFREY O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria m.  |  Overall Experience 
Rating:
5.0

Si far a nice experience. Staff was friendly and courteous. Respected my time. Place was clean and accommodating. Would recommend.

rafael r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anibal R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gesmene P.  |  First Impressions 
Rating:
5.0

Would recommend better lighting for inside the storage. Staff was amazing and The unit was very VERY clean.

Tatyana G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P.  |  Overall Experience 
Rating:
5.0

My experience with this particular UHAUL site on Broadway Avenue in Newark. NJ continues to be the best all of the time. The staff members and even the manager were pleasant and knowledgeable and exceeded my expectations. Thank you.

Shakirah M.  |  Overall Experience 
Rating:
5.0

Everything was clean and safe, perfect for my tools.

Luis O.  |  Overall Experience 
Rating:
5.0

The man who assisted me was k knowledgable and very courteous. He walked me to my unit and provided me with my access card. It was pouring down rain at the moment and he waited for me as I drove to the entrance. He was patient with me because I had questions. I'd highly recommend this particular uhaul site.

Shakirah M.  |  First Impressions 
Rating:
5.0

Very clean facility and friendly staff

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos B.  |  Overall Experience 
Rating:
5.0

Love the storage security.

MYRA Y.  |  First Impressions 
Rating:
2.0

The facilities were great, new, and really clean. The only reason I rented here was because I needed 24 hour access. Well it’s currently 230am and I need to get into my unit and the woman at the front desk didn’t add the 24hour access into my account so now I’m our here in the cold and can’t get in! I called customer service and it can only be added in site. Well I need to be on a flight by 9am tomorrow and the office doesn’t open until 9am. You really screwed me!!!

Narciso A.  |  First Impressions 
Rating:
5.0

The Manager Emeny Hernandez was very friendly and helpful

maurfrance h.  |  First Impressions 
Rating:
1.0

My whole experience started as me getting charged to load my vehicle in the auto transport defective and truck with bad transmission to drive 2000 miles across the country.

Jean S.  |  First Impressions 
Rating:
5.0

Thanks Guys!!!!

Alisha A.  |  First Impressions 
Rating:
5.0

Great service and the manager is patience and answer all questions..

Elecia W.  |  Overall Experience 
Rating:
3.0

Charges was too much, and

Sharon I.  |  Overall Experience 
Rating:
4.0

Carts provided helps my moving good, but elevator slow.

JEROME R.  |  Overall Experience 
Rating:
4.0

I reserve a 10’x15’ storage unit and the clerk give me a 10’x10’. I asked her several of times is it a 10x15 and she said yes. I checked my email and saw that she give me a 10’x 10’.

Lanita R T.  |  Overall Experience 
Rating:
5.0

Professional, friendly, and accommodating.

jaime v.  |  First Impressions 
Rating:
3.0

Had to redo contract 2 times and then no printed copy.

David W.  |  First Impressions 
Rating:
4.0

The staff was very Amazing. They help me with Everything thanks so much

katrina d.  |  First Impressions 
Rating:
5.0

Al, Luis and Dock were all extremely helpful throughout the rental process. They made this aspect of moving much easier! Thank you guys! :)

megan z.  |  First Impressions 
Rating:
5.0

Excelente atención

Maria P.  |  First Impressions 
Rating:
5.0

The customer service was outstanding, the staff was professional and knowledgeable. The facility was well maintained and secure. I would use this location again.

TROY W.  |  Overall Experience 
Rating:
5.0

Very knowledgeable and respectful

James H.  |  First Impressions 
Rating:
4.0

Good service, just took long.

Zhamirah S.  |  First Impressions 
Rating:
5.0

Very nice people. Super patient with me, and incredibly helpful. Además, hablan inglés y español.

Luciano U.  |  First Impressions 
Rating:
5.0

Every employee from pick up to drop off greeted me, helped me and made my experience as smooth as possible. There was no wait time and they even escorted me to my storage unit.

Tayzia T.  |  First Impressions 
Rating:
5.0

Great service

KEVIN N.  |  Overall Experience 
Rating:
5.0

good staff

anisulla s.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top