Customer Reviews for U-Haul of New Brighton

6,191 reviews

1134 Silver Lake Rd   New Brighton, MN 55112
(Located just North of Interstate 694, Located on the West side of Silver Lake Rd, next to McDonalds)

(651) 633-2015

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(651) 633-2015

1134 Silver Lake Rd
New Brighton, MN 55112
(Located just North of Interstate 694, Located on the West side of Silver Lake Rd, next to McDonalds)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Tires were worn and showing cord! Tiedown straps were very frayed and hard to use. Facility a bit hard to get to since you can’t make a left when coming from the south and can’t make a U-Turn at the light. Staff was knowledgeable and helpful.

Tom Scholtens 
Rating:
5.0

Please, check and be sure that the Gass is full before the person leaves, because the one I took wasn't full but I have to fill it at the end of it. And that wasn't cool with me. And it was dirty too. Apart from that, everything is okay. I like the van.

benjamin larbi 
Rating:
5.0

Customer did not leave a comment.

Melisha Turner 
Rating:
4.0

Customer did not leave a comment.

Pam Baringer 
Rating:
1.0

My reservation was cancelled and vehicle rented to someone else because the clerk thought it was for the previous day (it wasn’t). When I arrived I was given a vehicle which was blocked in on the lot by two other trucks. I was handed another pair of keys on the fly and the gas level and mileage were incorrectly entered so upon my return I was charged an additional $40 for the 9 miles I drove the vehicle. Unprofessional and frustrating.

kari johnson 
Rating:
5.0

Customer did not leave a comment.

james kabba 
Rating:
4.0

The young man who helped me both at pick up and drop off had exceptional customer service skills. He was very helpful and kind.

Dena Wheeler 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LUCKETT 
Rating:
5.0

Mikaela was excellent to work with. She made the entire experience a pleasure. I am recently a widow so I had to rent the truck on my own. I can’t say enough good things about her overall service to me.

Mary Mitzel 
Rating:
5.0

Remember, when pulling a trailer, your gas mileage is reduced. The computer gives you an average, so, you cannot rely on it. Get gas before too late...

Mark Kunkle Contracting 
Rating:
5.0

I didn’t get an after hours return link. I accessed one through my reservation, but the link didn’t work and wouldn’t let me upload pictures, etc. I wanted to mention that the vehicle dashboard is recommending an oil change.

Jane Hogan 
Rating:
4.0

They’ve given very old vehicle and it’s not comfortable for driving

Sudhakar Vennapusa 
Rating:
5.0

Customer did not leave a comment.

Ashaley Nickerson 
Rating:
5.0

Customer did not leave a comment.

ALEXIS LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Richard Janita 
Rating:
5.0

Made rental and return process easy and fast

Kyle Jacobson 
Rating:
5.0

Professional

josephine osunlana 
Rating:
5.0

Customer did not leave a comment.

Debra Landon 
Rating:
5.0

The counter guys were awesome!!!

Deven Bartlett 
Rating:
4.0

Cut back on the ridiculous wait time in calling the facility. The second time I called I had to drop the call.

mark anderson 
Rating:
4.0

Faster service

Tim Jenkins 
Rating:
3.0

Customer did not leave a comment.

Martholine Yanyoe 
Rating:
5.0

Very courteous, friendly staff

chuck graff 
Rating:
5.0

Customer did not leave a comment.

Mark Lozano 
Rating:
3.0

Unit was snow covered, had to clean it off myself. Only had one customer support on a busy Friday evening. Could hear others laughing and talking in the back but not available to help with customers.

Daryl Sturdivant 
Rating:
1.0

The manager Olivia told me I was good and could leave when I returned trailer early only to receive a phone message the next day that I was being charged an extra day for not returning the trailer. I called back immediately and was told by Mike M that he hadn’t bothered to search the lot to verify whether my trailer was there or not and rang me up for another day of rental because I didn’t answer the phone. I also suckered for preregistration only to have to still provide DL and CC before getting the trailer. UHaul staff and corporate policies can’t be trusted.

James Ervasti 
Rating:
5.0

Customer did not leave a comment.

Robb Ammermann 
Rating:
4.0

Customer did not leave a comment.

Steven BRIAN OTTERNESS 
Rating:
5.0

Customer did not leave a comment.

corey johnson 
Rating:
5.0

Customer did not leave a comment.

Danielle Geraci 
Rating:
4.0

Online checkin didn’t work because the app would‘nt let me deal in the scan of the back of my drivers license .

ROGER MERRILL 
Rating:
5.0

Customer did not leave a comment.

Julie Dalton 
Rating:
5.0

Everything went well. I had a great experience. Picking up and dropping off was quick and easy.

darren drost 
Rating:
5.0

Customer did not leave a comment.

ANGELRENE CASTILLO 
Rating:
3.0

Customer did not leave a comment.

James Dunkin 
Rating:
5.0

Mike did an excellent job both on the rental and check in.

Stephen Lane 
Rating:
5.0

Customer did not leave a comment.

Aubrey Hoisington 
Rating:
2.0

Fuel was indicated wrong on contract. Previous customers contract was sitting on dashboard so didn’t feel cleaned. Tire indicator light was on and told to disregard because they just changed the tires and messed up the sensors. One windshield wiper wasn’t working. Had to have two transactions because the attendant didn’t notice them sitting on the counter. Didn’t feel like I was an interest to him rather a transaction to get out of the door to move on the next thing.

Benjamin Kopf 
Rating:
5.0

Customer did not leave a comment.

David Taus 
Rating:
4.0

The parking lot is super congested, get rid

raymond ghant 
Rating:
5.0

The technician person that checked me out and back in when I was done, was a pleasure . It appears that you get allot done on that small piece of realestate. She made me feel welcome and I had no doubt that she was capable to get me on my way.

Brainard Janicki 
Rating:
4.0

More space to maneuver customers vehicle parking easier. Plus better signage. No signs for U-Haul off Silver Lake Road. In addition Makayla waited on me today. Very very pleasant & patient with my many questions. Especially when she was working alone for 12 hour shift. She manages the front desk with all the tasks, bills, even INSTALLING MY HITCH!

Jane Johnson 
Rating:
3.0

The agent rushed me through the process, spoke very fast. It was a cold morning and the windshield was frosted over, there was no scraper in the truck that I could see. I was instructed to let it warm up for 10 min so I just waited for the heat from the blower to melt the ice. Was hoping the truck would have been started up and warming up for me when I arrived. But maybe that's too much to expect. Gas tank was only 7/16 which makes it difficult to bring it just to that level. Having a full tank at the start would make it so much easier. I overfilled it before I returned it. Not even a thank you for that when I noted it upon my return. Should I need a UHaul again, will likely go to a different vendor.

Kevin Alstad 
Rating:
4.0

Customer did not leave a comment.

jim donnelly 
Rating:
4.0

Old dirty rental….. nice staff

Mark Larsen 
Rating:
5.0

Olivia was simply amazing and she worked so hard and efficiently she was angel

Pia Landrum 
Rating:
1.0

When I made my reservation I said that I would drop the truck off at the same location. When I picked up the truck, I was asked if I would be willing to drop it off at another location for a reduced price. I was told that the reduced price would be just the price for the in town rental and the other fees would be waived. I drove 5 miles from this location to my apartment and then to my house. I drove another 15 miles to bring the truck back to the other location requested. It was after hours so I had to do the self drop off online. I was being charged for 2 gallons of gas. I explained in the comments that I was told this fee would be waived and submitted for review. A few days later I received an email with a receipt that I was charged for the gas without any response from U-Haul regarding my request for review since I was told those fees would be waived. Incredibly frustrating that I was told the fees would be waived and then was charged for gas that realistically was used to bring the truck to the other location. I absolutely will not ever agree to anything other than what I reserved in the future.

Veronica Rasmussen 
Rating:
5.0

Customer did not leave a comment.

Winifred Froelich 
Rating:
5.0

Nice kid working there. He cares about his job.

stew parker 
Rating:
2.0

Was told that the location closes at 6 and had scheduled to return the vehicle at 5:15, showed up at 5:05 to return vehicle and the location was closed. I then got charged an extra fee for returning vehicle after hours when I was told they were open until 6.

benjamin pickhartz 
Rating:
5.0

Easy and convenient

Abdulrzaq Ali 
Rating:
5.0

Customer did not leave a comment.

Paul Frohlich 
Rating:
5.0

Customer did not leave a comment.

Shane Aubin 
Rating:
5.0

So far everyone that I dealt with at this location has been excellent to deal with. I can’t think of anything to tell you that would improve the service.

Karl Braun 
Rating:
4.0

Michaela and Olivia were excellent at getting us checked in and taking care of us when we return the equipment

keith ware 
Rating:
5.0

Have used this location numerous times and will continue to patronize them due to their excellent service.

Steven Bittick 
Rating:
3.0

Customer did not leave a comment.

Badhasaa gobenna 
Rating:
5.0

Love that you hire veterans. The young man (veteran) working was the best!

jeffry salzbrun 
Rating:
5.0

Customer did not leave a comment.

Kyle Hensel 
Rating:
5.0

Customer did not leave a comment.

Amanda Thomas 
Rating:
2.0

Truck I was given was UNSAFE to drive. Oil light kept coming on and truck would barely accelerate along with other problems. Made it around the block to get another truck and employee was extremely rude and had an attitude. I asked about getting a discount for having to deal with the issue and losing time on my rental and was told "well I'm giving you a new truck so that should be enough". I would expect her to do that since the one I was given was unsafe. If she would have made me keep the original one then that's an entirely different issues. A very concerning one at that.

KATIE PARTRIDGE 
Rating:
3.0

The parking lot seems a little cramped

Sam Rinne 
Rating:
3.0

The ladies were SO helpful and generous to my wife and me. Thank you! The truck had not been cleaned and the air cushion warning light was on. However, Olivia said that they were aware of it and a part was on order. Maybe the truck should not have been rented if the light was inaccurate? That said, I appreciate a home-town store with friendly, helpful management.

Joe Bertalan 
Rating:
5.0

Customer did not leave a comment.

PETER MONAHAN 
Rating:
4.0

Customer did not leave a comment.

Monica Hall 
Rating:
5.0

It didn’t look like the truck has been swept since its last use. The staff were excellent in helping us understand your policies and how the rental would work. They answered all of our questions.

Joe Bertalan 
Rating:
5.0

Customer did not leave a comment.

joseph sackih 
Rating:
3.0

hydraulic jack was not holding. Job took extra hour to get done.

Carl Saarion 
Rating:
1.0

This place just keeps getting worse and worse or the last few years. This time was by far the worst. I will likely never ever return. Which is unfortunate because I used to use them several times a year and they are so close. So sad.

Cassandra Stuard 
Rating:
5.0

This location was very convenient for me. It was a little tight pulling in but not too bad. The employee came out after a minute or two when i pulled up and i didn't even have to get out of my vehicle. Very quick and easy drop off!

Nicholas Watercott 
Rating:
1.0

The location is hard to access and once in very tight. Outside of the location everything was fine.

Doug Millard 
Rating:
3.0

Customer did not leave a comment.

TIM BURNS 
Rating:
5.0

Your gas prices are extremely high, compared to the gas prices in the area. I had difficulty getting to a pump because people kept ignoring the fact that I was waiting for a free pump and would cut me off, so I brought the truck in without putting gas in it. When I found out that U-Haul's gas price was more than $2.00 above the already high prices in the area, I had to get back in the truck and try a different gas station. That was inconvenient and irritating, but not the fault of the location or person at the site.

Sarah Dellwo 
Rating:
5.0

Customer did not leave a comment.

Oscar Flores 
Rating:
5.0

The truck was in great shape and the staff were super friendly and helpful. I had zero problems and it was a very good experience.

Robert Parise 
Rating:
4.0

Very friendly customer service.

Pema Takza 
Rating:
2.0

Got issue with battery dying out of nowhere. Everything else was fine

anshuman chaturvedi 
Rating:
4.0

Quick drop-off and processing. This location has a process down and it shows.

Kristopher Kreider 
Rating:
4.0

The staff was great.

Thomas HasbrOuCk 
Rating:
4.0

Customer did not leave a comment.

Ian Pierce 
Rating:
5.0

The man that helped me was so helpful, funny, and great!

Veronica Rohlf 
Rating:
5.0

Your employee she was very helpful and very kind and respectful And I will definitely come again thank you

AMY PETTIS 
Rating:
5.0

I booked a dolly but wasn't available at the pick-up location. In such cases, it is good to inform the customer ahead so that customer could look for alternate arrangements prior to U-Haul pickup. Thanks.

SHEELA SHANMUGAM 
Rating:
5.0

Customer did not leave a comment.

Steven Carlson 
Rating:
5.0

Customer did not leave a comment.

mathew kukielka 
Rating:
5.0

Customer did not leave a comment.

magdalena rodrigez 
Rating:
5.0

Very helpful staff

JOHN SCHNEIDER 
Rating:
5.0

Nothing. The young man behind the counter has helped me a few times now, and has excellent customer service skills!

Nicholas Henly 
Rating:
5.0

Customer did not leave a comment.

John Steiner 
Rating:
5.0

Customer did not leave a comment.

Oscar Flores 
Rating:
4.0

Good service

Vierra Shelton 
Rating:
5.0

U-Haul staff friendly, explained things when asked questions. Yes I would recommend this location to others. I am a repeat customer.

Debra Johnson 
Rating:
3.0

I was charge $84 and being charged additional 15 for what???

Qianna Jones 
Rating:
5.0

Customer did not leave a comment.

John Cronin 
Rating:
5.0

Outstanding!!!

JACK SIEMANS 
Rating:
5.0

Person helping with my rental was super pleasant, patient and professional

Anne Pearcy-Wilken 
Rating:
5.0

Customer did not leave a comment.

Daminga Wilson 
Rating:
5.0

I was more than happy with the politeness and consideration I received from the two women who were operating the rental facility on the two days that I was there, and they helped me, as if I was an old friend of theirs. They were clear in answering all of my questions. RAND CLAUSSEN, LAUDERDALE, MINNESOTA

rand claussen 
Rating:
5.0

A very easy transaction from reservation to pickup and return.

Richard Jewett 
Rating:
3.0

It's a drop off facility. I scheduled a wait appt for the afternoon. They called at 9am the day of to tell me I need to drop off at 9am. I was not awake, I work nights, the afternoon apt was scheduled in the afternoon for a reason. This could have easily been dealt with by having an appointment confirmation before the day of the appointment. It was scheduled weeks in advance. I wandered around for 5 hours since they do not have a waiting room and it took longer than expected. I assume the hitch will work.

Sabrina Keith 
No reviews have been submitted for this location.

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