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Debra LCustomer Reviews for U-Haul of New Brighton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This wasn’t me who rented from you. You clearly have the wrong information in your system.
Greg ANo parking for me to park my car. Was told to park my personal car at McDonalds next door.
Tyler HThe truck was dirty and there was a problem with my method of payment.
Gloria FCustomer service very polite and very curious Really enjoy coming to this location customer service outstanding
eric bGreat service, especially on the drop off.
stephen kCustomer service was amazing!
mariah bNothing. The representative was very informative, customer centric, friendly, very professional, he is the main reason I'll keep using < Uhaul.
Jerome DWell The Truck They Gave Me Obviously, Needed Some Mechanical Work Done To It. I Was Very Disappointed In The Way, The Was Operating. Next Time I’ll Have To Ask More Questions, Before I Rent A Truck From Any U-Haul Facility. I’ll Still Rent From U-Haul In The Future Though, Just Sayin.
Velma WThe transaction was very smooth and the employee was very nice and explained everything in great detail. He even told us that they have an agreement with McDonald's next to them that we could park our car in their lot while we are using the uhaul truck. He was very nice and professional.
Brenna SVery helpful and great customer service
Catherine STires were worn and showing cord! Tiedown straps were very frayed and hard to use. Facility a bit hard to get to since you can’t make a left when coming from the south and can’t make a U-Turn at the light. Staff was knowledgeable and helpful.
Tom SPlease, check and be sure that the Gass is full before the person leaves, because the one I took wasn't full but I have to fill it at the end of it. And that wasn't cool with me. And it was dirty too. Apart from that, everything is okay. I like the van.
benjamin lMy reservation was cancelled and vehicle rented to someone else because the clerk thought it was for the previous day (it wasn’t). When I arrived I was given a vehicle which was blocked in on the lot by two other trucks. I was handed another pair of keys on the fly and the gas level and mileage were incorrectly entered so upon my return I was charged an additional $40 for the 9 miles I drove the vehicle. Unprofessional and frustrating.
kari jThe young man who helped me both at pick up and drop off had exceptional customer service skills. He was very helpful and kind.
Dena WMikaela was excellent to work with. She made the entire experience a pleasure. I am recently a widow so I had to rent the truck on my own. I can’t say enough good things about her overall service to me.
Mary MRemember, when pulling a trailer, your gas mileage is reduced. The computer gives you an average, so, you cannot rely on it. Get gas before too late...
Mark KI didn’t get an after hours return link. I accessed one through my reservation, but the link didn’t work and wouldn’t let me upload pictures, etc. I wanted to mention that the vehicle dashboard is recommending an oil change.
Jane HThey’ve given very old vehicle and it’s not comfortable for driving
Sudhakar VMade rental and return process easy and fast
Kyle JProfessional
josephine oThe counter guys were awesome!!!
Deven BCut back on the ridiculous wait time in calling the facility. The second time I called I had to drop the call.
mark aFaster service
Tim JVery courteous, friendly staff
chuck gUnit was snow covered, had to clean it off myself. Only had one customer support on a busy Friday evening. Could hear others laughing and talking in the back but not available to help with customers.
Daryl SThe manager Olivia told me I was good and could leave when I returned trailer early only to receive a phone message the next day that I was being charged an extra day for not returning the trailer. I called back immediately and was told by Mike M that he hadn’t bothered to search the lot to verify whether my trailer was there or not and rang me up for another day of rental because I didn’t answer the phone. I also suckered for preregistration only to have to still provide DL and CC before getting the trailer. UHaul staff and corporate policies can’t be trusted.
James EOnline checkin didn’t work because the app would‘nt let me deal in the scan of the back of my drivers license .
ROGER MEverything went well. I had a great experience. Picking up and dropping off was quick and easy.
darren dMike did an excellent job both on the rental and check in.
Stephen LFuel was indicated wrong on contract. Previous customers contract was sitting on dashboard so didn’t feel cleaned. Tire indicator light was on and told to disregard because they just changed the tires and messed up the sensors. One windshield wiper wasn’t working. Had to have two transactions because the attendant didn’t notice them sitting on the counter. Didn’t feel like I was an interest to him rather a transaction to get out of the door to move on the next thing.
Benjamin KThe parking lot is super congested, get rid
raymond gThe technician person that checked me out and back in when I was done, was a pleasure . It appears that you get allot done on that small piece of realestate. She made me feel welcome and I had no doubt that she was capable to get me on my way.
Brainard JMore space to maneuver customers vehicle parking easier. Plus better signage. No signs for U-Haul off Silver Lake Road. In addition Makayla waited on me today. Very very pleasant & patient with my many questions. Especially when she was working alone for 12 hour shift. She manages the front desk with all the tasks, bills, even INSTALLING MY HITCH!
Jane JThe agent rushed me through the process, spoke very fast. It was a cold morning and the windshield was frosted over, there was no scraper in the truck that I could see. I was instructed to let it warm up for 10 min so I just waited for the heat from the blower to melt the ice. Was hoping the truck would have been started up and warming up for me when I arrived. But maybe that's too much to expect. Gas tank was only 7/16 which makes it difficult to bring it just to that level. Having a full tank at the start would make it so much easier. I overfilled it before I returned it. Not even a thank you for that when I noted it upon my return. Should I need a UHaul again, will likely go to a different vendor.
Kevin AOld dirty rental….. nice staff
Mark LOlivia was simply amazing and she worked so hard and efficiently she was angel
Pia LWhen I made my reservation I said that I would drop the truck off at the same location. When I picked up the truck, I was asked if I would be willing to drop it off at another location for a reduced price. I was told that the reduced price would be just the price for the in town rental and the other fees would be waived. I drove 5 miles from this location to my apartment and then to my house. I drove another 15 miles to bring the truck back to the other location requested. It was after hours so I had to do the self drop off online. I was being charged for 2 gallons of gas. I explained in the comments that I was told this fee would be waived and submitted for review. A few days later I received an email with a receipt that I was charged for the gas without any response from U-Haul regarding my request for review since I was told those fees would be waived. Incredibly frustrating that I was told the fees would be waived and then was charged for gas that realistically was used to bring the truck to the other location. I absolutely will not ever agree to anything other than what I reserved in the future.
Veronica RNice kid working there. He cares about his job.
stew pWas told that the location closes at 6 and had scheduled to return the vehicle at 5:15, showed up at 5:05 to return vehicle and the location was closed. I then got charged an extra fee for returning vehicle after hours when I was told they were open until 6.
benjamin pEasy and convenient
Abdulrzaq ASo far everyone that I dealt with at this location has been excellent to deal with. I can’t think of anything to tell you that would improve the service.
Karl BMichaela and Olivia were excellent at getting us checked in and taking care of us when we return the equipment
keith wHave used this location numerous times and will continue to patronize them due to their excellent service.
Steven BLove that you hire veterans. The young man (veteran) working was the best!
jeffry sTruck I was given was UNSAFE to drive. Oil light kept coming on and truck would barely accelerate along with other problems. Made it around the block to get another truck and employee was extremely rude and had an attitude. I asked about getting a discount for having to deal with the issue and losing time on my rental and was told "well I'm giving you a new truck so that should be enough". I would expect her to do that since the one I was given was unsafe. If she would have made me keep the original one then that's an entirely different issues. A very concerning one at that.
KATIE PThe parking lot seems a little cramped
Sam RThe ladies were SO helpful and generous to my wife and me. Thank you! The truck had not been cleaned and the air cushion warning light was on. However, Olivia said that they were aware of it and a part was on order. Maybe the truck should not have been rented if the light was inaccurate? That said, I appreciate a home-town store with friendly, helpful management.
Joe BIt didn’t look like the truck has been swept since its last use. The staff were excellent in helping us understand your policies and how the rental would work. They answered all of our questions.
Joe Bhydraulic jack was not holding. Job took extra hour to get done.
Carl SThis place just keeps getting worse and worse or the last few years. This time was by far the worst. I will likely never ever return. Which is unfortunate because I used to use them several times a year and they are so close. So sad.
Cassandra SThis location was very convenient for me. It was a little tight pulling in but not too bad. The employee came out after a minute or two when i pulled up and i didn't even have to get out of my vehicle. Very quick and easy drop off!
Nicholas WThe location is hard to access and once in very tight. Outside of the location everything was fine.
Doug MYour gas prices are extremely high, compared to the gas prices in the area. I had difficulty getting to a pump because people kept ignoring the fact that I was waiting for a free pump and would cut me off, so I brought the truck in without putting gas in it. When I found out that U-Haul's gas price was more than $2.00 above the already high prices in the area, I had to get back in the truck and try a different gas station. That was inconvenient and irritating, but not the fault of the location or person at the site.
Sarah DThe truck was in great shape and the staff were super friendly and helpful. I had zero problems and it was a very good experience.
Robert PVery friendly customer service.
Pema TGot issue with battery dying out of nowhere. Everything else was fine
anshuman cQuick drop-off and processing. This location has a process down and it shows.
Kristopher KThe staff was great.
Thomas HThe man that helped me was so helpful, funny, and great!
Veronica R