Customer Reviews for U-Haul of Mountain View

11,158 reviews

62 W El Camino Real   Mountain View, CA 94040
(N Of Hwy 237)

(650) 965-3151

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(650) 965-3151

62 W El Camino Real
Mountain View, CA 94040
(N Of Hwy 237)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BARIS CAGDASER 
Rating:
5.0

Customer did not leave a comment.

DANIEL ALEJANDRO GOMEZ GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

RAKESH VENKIDUPATHISUBRAMAN 
Rating:
5.0

Great experience, Thank you for the service.

Sai Ram 
Rating:
5.0

The previous customer did not return the trailer in time for our pickup. The agent called them and got them to agree to return later in the day. Agent called us as soon as the trailer was returned. We still had some time to load up the trailer before it got too dark. Agent saved us from waiting another day to leave on our trip!

John DiLoreto 
Rating:
5.0

Check out and checkout was smooth and efficient, staff were friendly, helpful, and professional. App wasn’t that helpful, though.

Juan Deleon 
Rating:
5.0

Customer did not leave a comment.

Daniel Jackson 
Rating:
5.0

Customer did not leave a comment.

Alyssa Meyer 
Rating:
5.0

Cleanliness of vehicles, although your vehicles are in good operating order, the interior and exterior could use some maintenance. The kindness I do go over your interior And windows just the next customer has a better experience and I

Chris Solorzano 
Rating:
4.0

The person who checked me in for return didn't seem too welcoming. He may have just been tired or had one of those bad days, which is understandable, but overall, everything checked out fine.

Allan Caguiat 
Rating:
1.0

The truck not clean and have bad smell not recommend to other movers manager rude to customer 62 W El Camino Real need to replace all workers.

Arturo Laureta 
Rating:
5.0

Frank U was an awesome help at this location - great customer service! Helpful, friendly, knowledgeable! Definitely would recommend to friends and family!

Clint Johns 
Rating:
4.0

Frustrating to frequently receive a truck that immediately needs gas On site staff is great

Mike Cobb 
Rating:
5.0

Customer did not leave a comment.

Kevin Cearns 
Rating:
5.0

This time, I checked out with a human. In comparison to check out via the app last time, this was 1000 times better.

Peter Brende 
Rating:
5.0

Customer did not leave a comment.

Julie Cremoux 
Rating:
5.0

Frank is the best, always going the extra mile to help, Thank you FRANK

Roman Nunez 
Rating:
4.0

Customer did not leave a comment.

berry longer 
Rating:
2.0

Less than friendly rep inside. Very cold feeling.

Wesley Williamson 
Rating:
5.0

Customer did not leave a comment.

Jose Gonzalez 
Rating:
5.0

Customer did not leave a comment.

juilo oretga 
Rating:
5.0

Customer did not leave a comment.

Eric Dunipace 
Rating:
5.0

Worker's are friendly and easy to talk too over the phone and in person

Donnalily Mahoni 
Rating:
5.0

We had our first U-Haul experience and it was amazing. The check-in process was through our phone and simple to set up. Frank helped check out and was very helpful and nice. We would definitely recommend U-Haul and this location :)

Joshua Singshinsuk 
Rating:
5.0

Customer did not leave a comment.

Alexis Armenta 
Rating:
4.0

Customer did not leave a comment.

robert blanchard 
Rating:
5.0

The key drop off wasn’t clear in the app. I was able to open Lockbox 3 so I left my keys in there! Thank you once again would definitely rent again

Ibtesham Imran 
Rating:
5.0

They hooked up the trailer in a heavy rain storm at 7:00 am . Nice work guys!

Michael Horrillo 
Rating:
5.0

Nothing - all the folks at this Uhaul location are just GREAT! Friendly, willing to lend a hand, give advice, etc. Just great place to get help!

Bruce William Campbell 
Rating:
4.0

I was offered a truck with 1/8 fuel and an incentive to return with 1/4 tank for fuel credit. I took it but was anxious the whole time about tank size, fuel consumption, and gas prices at various stations. Not fun. But the condition of the truck was very good and we accomplished our goal quickly so we are satisfied overall.

David Hsieh 
Rating:
5.0

Customer experience was great. Everyone was very helpful and friendly and made the process quick. The real only improvement that could be made is with respect to maintenance on the truck. The truck I had pulled hard to the left. Thanks for everyone for making moving, a horrible experience in itself, a little easier!

James Reyes 
Rating:
5.0

Customer did not leave a comment.

Gulumser Cakmak 
Rating:
3.0

Changed my reservation without notifying customer, wasted time to go and find another location

Young Kim 
Rating:
5.0

Excellent customer service, professional and seamless process.

Bryon Stadler 
Rating:
5.0

Customer did not leave a comment.

Francisco Javier Molina Vela 
Rating:
5.0

Customer did not leave a comment.

Beatriz Lopez 
Rating:
5.0

Great experience each of the two times I’ve used this location. Staff is professional and helpful, trucks are clean and in good condition — all you could ask for. Thanks

ANDREW LAMPING 
Rating:
5.0

Customer did not leave a comment.

Carol E Ruth Ruth 
Rating:
5.0

Customer did not leave a comment.

Paige Brodsky 
Rating:
5.0

Customer did not leave a comment.

Stephen Decker 
Rating:
5.0

love the modern checkout from cell phone. service was timely. person doing hookup was very profficient

Ron Calhoun 
Rating:
1.0

When we got to the destination to begin loading stuff we noticed that there was a large amount of vomit in a bag hanging in the back of the truck. Also vomit on the inside of the walls. Other note is they didn’t place the extra equipment I ordered in the back of the truck.

Trevor Heinzmann 
Rating:
5.0

Customer did not leave a comment.

Karl Diener 
Rating:
5.0

Super fast service and very friendly employee.

Thomas Stevenin 
Rating:
5.0

Customer did not leave a comment.

PHILIP MONTALBAN 
Rating:
5.0

It was an excellent experience at the U-Haul Mt View location. Staff were very helpful and the process of renting was seamless.

John Smillie 
Rating:
4.0

Customer did not leave a comment.

Roman Nune 
Rating:
5.0

Customer did not leave a comment.

Raymond Baty 
Rating:
1.0

They claimed I drove over 100 miles today and needed to fork over $136. Dude, I drove from Mountain View to San Jose and back, there’s no way I drove over 100 miles. I didn’t check the speedometer before I started the trip because frankly I didn’t think you guys would try to ram me like that. Track your fleet’s miles correctly so you don’t screw over customers due to your own negligence.

Henry Reed 
Rating:
4.0

Unfortunately, every time I rented a car from this company, there was no guidance on how to work with its internal components during pickup.

Seyed Badroddin Najmi 
Rating:
5.0

Customer did not leave a comment.

Kerri Holmung 
Rating:
5.0

Customer did not leave a comment.

Nenad Nedeljkovic 
Rating:
5.0

very friendly attendents good experience will rent u-haul again

George Wortiska 
Rating:
5.0

Customer did not leave a comment.

Pedro Burchio 
Rating:
3.0

Customer did not leave a comment.

Vijay gandra 
Rating:
5.0

Customer did not leave a comment.

Agatha Belle Luo 
Rating:
5.0

The people are easy to work with and the whole process is quick and professional. Thanks!

Jeff Kendig 
Rating:
5.0

Efficient, equipment was in good working order. Staff was friendly and professional.

CATHERINE PHILLIPS 
Rating:
5.0

great staff at this location!!!!

Howard Fish 
Rating:
5.0

Customer did not leave a comment.

Michael Nazak 
Rating:
5.0

Employees were very knowledgeable and helpful.

Kerry Shaver 
Rating:
4.0

Customer did not leave a comment.

LENA JENGCHAROEN 
Rating:
1.0

The first place we got our reservation through had no truck for us then bumped us to another location and they were rude and didn't have the truck either.

David Reggi 
Rating:
5.0

Customer did not leave a comment.

juilo oretga 
Rating:
5.0

Keep up the good work! Manager Santos and crew are always helpful!

Daniel Cerda 
Rating:
4.0

Customer did not leave a comment.

Joseph Pennington 
Rating:
5.0

Pull the truck up to the front. It was a little hard to back up the truck in a narrow lane, especially when you're not used to such a large vehicle with limited rear view.

Michael Persky 
Rating:
4.0

Customer did not leave a comment.

Andreas Hoelzl 
Rating:
5.0

Everyone was very professional and informative!! Thanks

Alvaro Moreno 
Rating:
5.0

Everything was great. Nothing to make it better.

Frank Han 
Rating:
5.0

This place makes it easy to pick up a can or truck and drop it off. thank you

Michaela Yazar 
Rating:
5.0

Customer did not leave a comment.

Udayan Dhirendra Jadhav 
Rating:
5.0

Customer did not leave a comment.

Ruixiang Liu 
Rating:
4.0

Customer did not leave a comment.

Jan Clayton 
Rating:
5.0

Customer did not leave a comment.

valentin coronado fierro 
Rating:
3.0

Cab was full of dog hair. Otherwise it was fine. Counter associates are not friendly at all. Not that they have to be, but it's nice when they are.

Troy Higa 
Rating:
5.0

Customer did not leave a comment.

Jon Spencer 
Rating:
5.0

The staff was helpful assisting us connect our trailer for use. The prices for rental were very reasonable.

Eric Tabares 
Rating:
5.0

Customer did not leave a comment.

Cristabelle De Souza 
Rating:
4.0

Customer did not leave a comment.

AYLA OUNCE 
Rating:
5.0

Customer did not leave a comment.

Diyang Pu 
Rating:
5.0

All the employees were very polite and professional I will definitely go back or recommend friends . Keep it up ! Thanks

Alvaro Moreno 
Rating:
5.0

The office manager is the best!

Ron Pellegrini 
Rating:
5.0

Customer did not leave a comment.

PHILIP MONTALBAN 
Rating:
1.0

I drove the 15 ft truck 8 miles according to the speedometer but somehow used 4 gallons of gas. I only used the truck to move equipment and did not use the cigarette lighter as a power source. It seems like the truck had a gas leak and I was charge $50 extra dollars because of it.

Neil McFadden 
Rating:
5.0

The ball to gentleman went out of his way to make my motorcycle shipment work out well. Kudos to him

shahrokh mortazavi 
Rating:
4.0

Customer did not leave a comment.

BRENT WEINER 
Rating:
5.0

Did self check in using my phone and it was fine. Truck was great!

Elena Gostic 
Rating:
5.0

Everything was very well maintained.

Sharron Corral 
Rating:
5.0

It was efficient service and fast and employed they’re really nice person and very kind

Benito Rodriguez 
Rating:
5.0

Customer did not leave a comment.

david hunt 
Rating:
3.0

Customer did not leave a comment.

Dennis Broderick 
Rating:
5.0

Customer did not leave a comment.

Sergei Semenov 
Rating:
5.0

All was perfect!!

Colleen Murphy 
Rating:
5.0

Customer did not leave a comment.

PHILIP MONTALBAN 
Rating:
5.0

Customer did not leave a comment.

Dallas Gilmore 
Rating:
5.0

Customer did not leave a comment.

James Hodgins 
Rating:
3.0

Customer did not leave a comment.

FABIO DOMINGUES TAVARES 
Rating:
5.0

Customer did not leave a comment.

Atiba Johnson 
Rating:
5.0

Customer did not leave a comment.

Joanne Woo 
Rating:
5.0

Everyone at this UHaul location was super helpful. It's clearly a busy location but we were able to get all the help we needed for our move. Thank you!

Emily Zhao  |  Overall Experience 
No reviews have been submitted for this location.

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