Customer Reviews for U-Haul of Minneapolis

12,605 reviews

3545 Nicollet Ave   Minneapolis, MN 55408

(612) 822-2141

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(612) 822-2141

3545 Nicollet Ave
Minneapolis, MN 55408

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The trailer was older and not “clean” on the outside but had good tires and the wiring worked so it served its purpose. The employee who hooked me up was excellent . Facility at pick up and service 5 star. Equipment 4 Star.

James Hawkins 
Rating:
1.0

I reserved the truck for only 3 hrs not 23 hrs

Tia Williams 
Rating:
5.0

Customer did not leave a comment.

Daniel Freeman 
Rating:
5.0

Customer did not leave a comment.

Jim Rufi 
Rating:
4.0

Door lock cylinder was so loose it would come out of driver's door when locking door. Otherwise, truck was fine and useful for transporting items. Ramp and lock on box sliding door were helpful. The locking mechanism for the dolly is a useful addition to prevent it sliding around in the truck.

Thomas Fraser 
Rating:
3.0

The equipment is poorly maintained. The customer service agents are very friendly and helpful, though.

Camilla Horne 
Rating:
5.0

Customer did not leave a comment.

Donald Gehrig 
Rating:
3.0

They didn’t have the dolly’s I reserved a week prior , so inconvenient for my move.

Sara Gomez 
Rating:
3.0

Everything was fine. Truck had graffiti sprayed on the outside and solicitors looking for work made me uncomfortable.

Tyler Thompson 
Rating:
5.0

Customer did not leave a comment.

Ali Elmi 
Rating:
3.0

The service was great, employees were wonderful. The homeless people in the parking lot were disturbing. I wasn’t comfortable with them shoeing me their phone with a translation from Spanish asking if we needed moving help. Also very disappointed the truck didn’t have a ramp. Assumed it would. Rented dollys and could use them. I was only able to haul part of what I needed moved because I discovered too late it didn’t have a ramp. Wasted $$ as I’ll need to rent a different truck now.

Marlys Kadry 
Rating:
3.0

This review is for Uhaul corp. website , not pickup location. The website asks where you are going and what you are pulling trailer with. Than 24 hours later they tell you the closest trailer for 1 way is 2 hours away. Why could they not be up front and honest from the beginning? I could of bought my own trailer for a couple hundred more if I knew what i was dealing with. Than we returned trailer 2 days early and I thought I'd get a credit for the 2 da

John Davis 
Rating:
4.0

Great location staff at checkin was excellent the cargo van I rented could have used a wash and the left back tire was low on air and the warning light on the dash indicated so when I got in the truck’ I stopped and put some air in after I filled the tank but warning signal on the dash never went out? All in All I was very happy with my rental experience! Thanks U-Hall🤣😀😀

Thomas Bird 
Rating:
4.0

Customer did not leave a comment.

Michelle Strohmayer 
Rating:
2.0

I had orginally reserved a 10' truck but after movers saw our furniture they recommend chaging to a 15' truck. Central reservations was wonderful they were responsive and very helpful. The location was the excat opposite hard to work with they didn't know if the 15' had cursie control and i had called a couple of days before the rental to findout if they had cursie control on the truck the person who answered must have turned to another individual and said it that cursie control guy again. Not cool. The truck was left with 23 miles worth of gas so was worrisome when I left the lot. I had reserved the truck to pick up at 7:00 as the movers would be at our place at 7:30. Nobody showed up at the location until 7:43. So not it is costing me money as the movers were sitting waiting for me. I finally got to our house at 8:16. Also there was something wrong with the gas tank as I had to hold the gas nozzel the whole time a avery low rate of gas flow as it would backwash and stop putting gas into the tank. I would take me 15 to 20 minutes to fill up the truck. Not cool

James Hawley 
Rating:
1.0

my girlfriends CC was charged more than was authorized. spoke with Malachi and he refused to correct it. Had to have her dispute the charges with the bank.

Terrance Madison 
Rating:
3.0

The truck I finally ended up with was fine. However, I had to go through the truck check-out process and start 3 trucks before finding one that did not have an engine warning light on. I'm glad I found one as I would not have felt very confident driving a truck with that warning light on. The young lady at the register was helpful in going through the process of rejecting and trying other trucks.

Margaret Lennander 
Rating:
4.0

Customer did not leave a comment.

andrew leicester 
Rating:
1.0

the staff at this location is apathetic. they couldn't be bothered to quit looking at their cellphones. they made no attempt to make you feel like a valued customer. i will NEVER rent from this location again!

LOIS STROMVALL 
Rating:
5.0

Customer did not leave a comment.

Mustafa Awol 
Rating:
1.0

This was an unsafe and horrendous experience. Please call me. The truck was unsafe and horribly kept.

Laura Reul 
Rating:
3.0

The truck was awful. the handle of the window crank was broken, the dash had smashed glass on all the displays, the radio didn't work, the acceleration was bunk - and the gas tank was on fumes. But you can't do anything about it if your pickup is close to the end of the day. And the way the pickup process is with photos it doesn't let you indicate it

Meghan Daly 
Rating:
1.0

Hi. I’m very unhappy with how my rental experience went. Moving on its own is stressful. My truck was not ready for me at time of pick up. In addition, the U-Haul had about a 1/4 a tank of gas, covered in graffiti and the front fender was all tore up. In addition, the inside of the cab (cup holder area) had stains and was sticky.

Alyssa Rosenow 
Rating:
5.0

Customer did not leave a comment.

hodan wais 
Rating:
4.0

Customer did not leave a comment.

TREVOR BOWEN 
Rating:
4.0

While the staff were friendly, the equipment was dirty outside and inside. The side view mirror on the right was cracked upon my arrival. The U-Haul bed was dirty with scraps of old moving material. The truck also had a low tire pressure light, which I was advised was due to “cheap sensors”. I’ve had better U-Haul experiences before but this one seemed surprisingly rough.

Mark Everson 
Rating:
2.0

The truck had trash in its interior. The passenger door had a wind gap. Air rushed in while driving, making a constant whooshing noise. Either the window or door wouldn't close completely. The lock on the back door had been cut, and the location didn't have a replacement lock. The truck had 108,000 miles on it and lacked a comfortable suspension. The location is handy but be warned of the $1.29/mile charge if you are going anywhere out of the city.

Stacy Walters 
Rating:
5.0

Nice.

Denys Sadovoi 
Rating:
5.0

You guys are going great

Abdi Ismail 
Rating:
4.0

Customer did not leave a comment.

Greg Lecker 
Rating:
4.0

Customer did not leave a comment.

Clarice Howard 
Rating:
5.0

Customer did not leave a comment.

TRACI KERNEY 
Rating:
2.0

Customer did not leave a comment.

Joel Knighton 
Rating:
1.0

The van was blocked in and it seemed a hassle for someone to help me move the other van. The van was covered in snow and ice. I was handed a scraper and told they don’t clean off the vehicles- that it was my responsibility.

KATIE SHEA 
Rating:
3.0

Still waiting to be compensated, was over charged

Sarah Calhoon 
Rating:
3.0

Keep the “movers” away from Customers unless recommended by the business.

Joseph Nino 
Rating:
4.0

Customer did not leave a comment.

Erik Dietrich 
Rating:
3.0

Employees were super helpful! The moving van was converted in snow though and the back door was left open and snow inside

Amy Rose 
Rating:
3.0

Customer did not leave a comment.

Angela Elsen 
Rating:
3.0

The right front headlight was out and we picked up before dark. Then it was difficult to do the return so we will be charged $20 I guess because we didn’t use the web return. The app didn’t work at all. Would like to speak to someone about that

Mary Southwell 
Rating:
5.0

Maybe this location could be open longer on certain evenings of the month....Otherwise everything at this location is Stellar....The employees are really nice and helpful. No other improvements needed

Mark Martinez 
Rating:
5.0

Staff was very accomadating, when issue arose that facilitated me needing an extenton

Gershom Noble 
Rating:
5.0

The 4 young gentleman who were their when I arrived for pick up was highly professional & had fantastic hospitality and customer service skills I highly recommend to anyone !!!!

Hailie Woodard 
Rating:
5.0

Customer did not leave a comment.

LARRY SCHUTTE 
Rating:
3.0

Customer did not leave a comment.

Mike Lloyd 
Rating:
5.0

The van was clean and in good shape, but smelled bad.

David Stibbe 
Rating:
5.0

Customer did not leave a comment.

Divakar Gopal 
Rating:
5.0

Allow for customers car to be parked on your lot.

MIKHAIL KUSHNER 
Rating:
5.0

Customer did not leave a comment.

Neil Holman 
Rating:
5.0

The truck ran well but smelled bad. It was ok. I would like as a neighborhood resident to see the grounds of the Uhaul cleaned up. Chicken bone, trash , very unkept. Great staff. Maybe just clean up a bit. Thank you.

Candace Frink 
Rating:
5.0

Was easy and efficient

STEPHANIE SHIDER 
Rating:
2.0

The steering was so loose that it was hard to keep the truck in the lane with only a light wind. Driver's door leaked air and was so noisy that you could not hear the radio. The bathroom was out of order at the location. There was a lot of trash all around the facility.

Ernest Feil 
Rating:
3.0

The U Haul App is garbage. When returning the truck the app kept failing as I was taking photos of the truck. This made a five minute task take half an hour. You cunts.

Gregory Schaal 
Rating:
3.0

Tell employees that if they hate their job to keep it to themselves!

Michael Meredith 
Rating:
5.0

Absolutely amazing experience!!!!!!

mertz preston 
Rating:
2.0

i didn't check the fuel gauge before i started driving, and when i filled up at the end of my trip, i filled 6.8 gallons -- which was a lot, since my trip was less than 10 miles total. i told the attendant when i got back, and they said "you were only supposed to fill up to 7/8ths full, there's nothing we can do". i said that's a really weird policy to fill to 7/8ths, and nobody told me about it, and they just walked off. awful customer service.

john ordoyne 
Rating:
1.0

I wasn’t given the vehicle I reserved even though it was $50 guaranteed. The one I got smelled like cigarettes, was dirty, had graffiti on the side, and the seat wouldn’t move forward. Terrible experience.

Natalie Wolf 
Rating:
5.0

Customer did not leave a comment.

Nicholas Zappas 
Rating:
3.0

Customer did not leave a comment.

JORDAN KENYON 
Rating:
1.0

Our truck had graffiti on the left side. The back right tire had 10PSI (should be 80PSI). I asked your employees to fill the tire and they told me to go to the gas station and fill the tire. That’s embarrassing for your company.

Neal Burgess 
Rating:
5.0

Customer did not leave a comment.

Marcus Mena 
Rating:
5.0

The location in Bloomington was racist and profiling after telling the other uhaul one thing and when I get there they was telling another and didn't want to rent to me because I was black

David Islam 
Rating:
4.0

Customer did not leave a comment.

Chris Rasch 
Rating:
5.0

Customer did not leave a comment.

Brenda Brekke 
Rating:
3.0

Lock was left on my truck when I picked it up. Had to drive back to the location to get it taken off. Not reimbursed for additional miles traveled to do this.

Brendan Byrne 
Rating:
3.0

The Uhaul rental employees were nice but I was swarmed by hispanic men in the parking lot.

ANNE WALLMAN 
Rating:
5.0

Customer did not leave a comment.

Michelle Njinda 
Rating:
4.0

make sure the correct vehicle is reserved. We asked for a 10' truck, they had a van set aside. But they were able to find a truck available.

Rae Lundquist 
Rating:
5.0

Staff was very warm and friendly helpful

Timothy Johnson 
Rating:
5.0

Fantastic, easy quick website, especially if you are a repeat user. I was in and out in 5 minutes. ,return probably one minute.

Marion Sodnik 
Rating:
5.0

Customer did not leave a comment.

Jay Rajaratnam 
Rating:
5.0

The drop off experience was so easy and fast, I was shocked.

JOSEPH BUNGARD 
Rating:
2.0

When I picked up the truck,there was a wiper blade missing. The driver's door didn't seem like it was closed totally when driving

Peter Sellers 
Rating:
5.0

Great service again

Ian Golden 
Rating:
5.0

Convenient place & Friendly Service. I really like it. Thank to the service.

SAMSON LIBERTA 
Rating:
5.0

Customer did not leave a comment.

nancy guelich 
Rating:
5.0

Nothing, I love renting from here!

Ivory Doublette 
Rating:
5.0

Customer did not leave a comment.

Patricia O'Halloran 
Rating:
5.0

Customer did not leave a comment.

Mohamed Bile 
Rating:
5.0

Customer did not leave a comment.

Faduma Jama 
Rating:
4.0

Customer did not leave a comment.

Kevin Steele 
Rating:
5.0

Customer did not leave a comment.

Rosemary Rambert 
Rating:
5.0

Customer did not leave a comment.

Roy Reed 
Rating:
5.0

Customer did not leave a comment.

abdikjadar mohamed 
Rating:
5.0

Customer did not leave a comment.

Mitchell Koolpe 
Rating:
5.0

Nothing it was a very pleasant and efficient experience.

Stefan Bergeron 
Rating:
5.0

Customer did not leave a comment.

Alan Hogg 
Rating:
5.0

Employees were very helpful and were able to help me get my move done right.

Jackson OBrien 
Rating:
5.0

It only took 9 minutes from the time we pulled in till the time we pulled out very polite and friendly would rent from them again

Tom Enderle 
Rating:
3.0

Van was very low on oil and engine coolant when I picked it up, I'm glad I checked it before going too far

NICHOLAS JANSSEN 
Rating:
3.0

Stop using your odometers to sneakily double count miles. I drove less than 40 miles per google maps. You charged me for 65 miles. It is impossible that I went more than 40 miles. Your odometers are fraudulent.

Megan Smith 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lidle 
Rating:
5.0

Encourage thoughtless customers to not block other customers in!

John Lind 
Rating:
3.0

Staff was late to open the store, but otherwise it was a good experience

Spencer Standen 
Rating:
5.0

Customer did not leave a comment.

Raygne Parker 
Rating:
5.0

Customer did not leave a comment.

Duane Peterson 
Rating:
5.0

Customer did not leave a comment.

James Keppeler 
Rating:
5.0

Customer did not leave a comment.

Marnie McCuen 
Rating:
5.0

The App is good & easy to use. The place is convenient. However, the Truck smells very bad. Needs to be clean & refreshed.

SAMSON LIBERTA 
Rating:
5.0

Customer did not leave a comment.

Marion Garner 
No reviews have been submitted for this location.

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