Customer Reviews for U-Haul Of Mid City

8,207 reviews

415 W 2100 S   Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

(801) 487-6231

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 487-6231

415 W 2100 S
Salt Lake City, UT 84115
(Off I-15 Across from Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tyler McCabe 
Rating:
5.0

Customer did not leave a comment.

edward lucero 
Rating:
4.0

Dude working the desk looked at the key and said “you need to return this truck to the location you got it from.” How the hell would he know/think that from looking at a key? Woman there was super helpful and took care of the return.

Logan Zylstra 
Rating:
3.0

Customer did not leave a comment.

Jake Burton 
Rating:
5.0

Customer did not leave a comment.

Bradley Dick 
Rating:
5.0

Customer did not leave a comment.

Rene Ochoa 
Rating:
5.0

super fast and convinent

Marilyn Rosa 
Rating:
5.0

Thanks to the staff at 21st South location great service

Bruce Hunter 
Rating:
5.0

Always try to physically check the mileage and amount of Gas before a contract is printed instead of relying on what the mileage and fuel readings of when the vehicle was checked in with the previous rental!

EDGAR STOCKING 
Rating:
4.0

Customer did not leave a comment.

Brandon Bishop 
Rating:
5.0

Probably one of the most beat up trucks I’ve ever driven. Trying to figure out if all the damage was accounted for was a pain. I don’t want to get charged because I didn’t notice something was not included. Luckily I wasn’t charged for anything but I can see how that can happen. Maybe it’s time to replace this truck. Also make sure when people pay for the blankets to tell them to grab the correct amount of bags. I thought one bag was 1 dozen but it was 6 so I had half of the amount I paid for.

Justin Pearson 
Rating:
5.0

Customer did not leave a comment.

Jeff Giroux 
Rating:
4.0

Customer did not leave a comment.

KEVIN FOLEY 
Rating:
4.0

Customer did not leave a comment.

Renee Johnson 
Rating:
5.0

Customer did not leave a comment.

Bruce Kirby 
Rating:
3.0

Our trucks blinkers didn't work, the keys to the lock were missing, the drive was rockies than other ones I have driven. When I asked the employee about the lock, he said "that sucks, sorry" and didn't get us a new truck.

Nicasio Nango 
Rating:
5.0

Front desk gal was very professional.

Brian Lake 
Rating:
1.0

Have employees with experienced in customer service and to be more polite. Have equipment with the appropriate wheels.

Monica Baez 
Rating:
5.0

Super friendly and competent workers. Had the easiest time renting from start to finish. Thank you all! Owner is super nice and helpful too!

Tenzin LHAZEY 
Rating:
5.0

Customer did not leave a comment.

Moses Folauhola 
Rating:
5.0

I like this location and staff. They are very friendly and helpful. No issues, ever.

Thomas Blanton 
Rating:
5.0

Easy pick up and drop off. Owner was great and so was her staff.

Patrick Flynn 
Rating:
5.0

Customer did not leave a comment.

boyd anderson 
Rating:
5.0

Not a thing

Darwin Ross 
Rating:
5.0

The woman that helped me was AMAZING! I have never had a better experience. She was friendly, knowledgeable and got me processed through in record time! I am terrible with names otherwise, I would mention her by name. Top notch!

Steven Newton 
Rating:
1.0

Unit was a mess garbage on the back very bad strong smell like a death animal or skunk, i have rent many units from this location before never had any issues until now.

Ignamar Urdaneta nunez 
Rating:
5.0

I had a wonderful experience and so easy. Highly recommended.

Poaloi Tuiaki 
Rating:
5.0

To change old trucks to bring new ones.

Mohamud Guled 
Rating:
5.0

We were in and out super easily which was great! Service was great! Truck was not so clean inside. Lots of candy wrappers everywhere. I get it, it's Uhaul. The truck was great and served it's purpose.

Jill Williams 
Rating:
5.0

Very helpful.

AMBER KENNARD 
Rating:
5.0

Customer did not leave a comment.

Bill LaPlant 
Rating:
3.0

The lady that checked us in was very unfriendly for customer service.

Melanie Curiel 
Rating:
5.0

Customer did not leave a comment.

David Cassil 
Rating:
3.0

The uhaul had damage to it prior to me getting it. I did not have an accident or damage any of the van. I did not refuel to same place and i dropped it off at a different location. You are trying to charge me for damage that was already done to the van before i got it and charging me for having ot for weeks. This is not right and i am not paying for anything i dod not do. I am not paying for any damages. The passenger bottom mirror was broken the passenger rear side was dented and damaged and the rubber that is in the back was only half when i got it. I dont know what you are trying to accomplish here besides fraudulently charging me for someone elses accident or misuse. I extended the rental accordingly and brought it back before it was due. I will put a google review up about how bad the service is and how you treat customers if i dont get an apology and a new receipt that is accurate and not full of fraud and lies.

Jill Neumann 
Rating:
3.0

The experience at the location was good, the truck felt a little unsafe, especially when turning, it was making some awful noises. Overall, the people were great, the truck not so much.

Jacob Bigler 
Rating:
5.0

All good

Shelly McTee 
Rating:
1.0

While picking up a trailer I asked if I would be able to drop it on at a location in Sandy. I would told I would be able to drop it off at any location. I requested that rent the trailer for out of town, I was told I could. The employee helping me printed out my contract and went over the first couple things then asked us to follow him. I later found out that the contracted stated that the trailer was for in town and needed to be returned to the mid city location. This was not gone over with us before we were given the contract. I dropped of the trailer at the Sandy location after moving. I then found out a couple days later that I was charged with late fees for not dropping the trailer off at the mid city location after I was told I could drop it off at any location. I was charged twice one time for $91 and another for $76. I called customer service and was told that it is most likely that I won’t get my money back, even though the employee made mistakes on the contract and did not go over the contract with us before pick up. I will never be visiting this location again.

Alexia Gonzalez 
Rating:
5.0

Customer did not leave a comment.

AMBER KENNARD 
Rating:
1.0

Painful

John Johnson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Povilus 
Rating:
4.0

Customer did not leave a comment.

Jackie Bailey 
Rating:
5.0

Loved the remote pick up and drop off! Was able to get my move done in the middle of the night. Thank you!

Mathis Clarke 
Rating:
4.0

My driver side mirror was in a position that I could only look out and see myself instead of cars on my side. I think checking mirrors should be a part of the process of checking the truck when it gets back

kc roose 
Rating:
5.0

Customer did not leave a comment.

Ruben Martinez 
Rating:
5.0

Customer did not leave a comment.

rebecca martinez 
Rating:
5.0

Customer did not leave a comment.

Chris Lafreniere 
Rating:
5.0

Tha lady that helped me was very nice

Moises Ramos 
Rating:
2.0

The truck was muddy but the inside was fine. Apparently our auto transport didn’t get billed and we pulled it over 1000 miles with no contract. They billed us 2-3 days later and was not the agreed on amount. The truck had a mechanical issue and at low loads the drive line would rattle so bad it was almost unbearable in the cab. A deafening noise that caused me numerous times to pull off and make sure nothing was falling off the truck.we returned the trailer early to agreed location unharmed. Without any legal obligation to do so.

Darrin WIlliams 
Rating:
5.0

Customer did not leave a comment.

Donald Miller 
Rating:
3.0

The lot was small and crowded, very unorganized. I did not enter the building because the personnel greeted me upon arrival. Staff was friendly which is why I would go ahead and recommend this location.

Chera Focazio 
Rating:
5.0

Pick up and drop off were very easy. The staff were very friendly. U-Haul will always be my first choice for rental truck needs

Bill Jackson 
Rating:
5.0

Great service and staff. Always make the process smooth and fast. Have used multiple times and highly recommend them.

Matthew Morrow 
Rating:
5.0

Keep it that way I have good experience

JULIO FLECHA 
Rating:
5.0

It was a smooth and easy experience. The pickup truck I rented for 2 days was clean, well maintained, and drove perfectly. The service person who helped me, Jordan, was excellent and everything about the rental went perfectly. Would highly recommend the location.

Lesley DuTemple 
Rating:
5.0

Customer did not leave a comment.

Robert Holcomb 
Rating:
5.0

Nothing needs to be changed

lester Waugh 
Rating:
5.0

Customer did not leave a comment.

olga maya 
Rating:
5.0

Customer did not leave a comment.

Krystal Etsitty 
Rating:
5.0

Customer did not leave a comment.

Yolanda Roybal 
Rating:
5.0

Customer did not leave a comment.

Ofahuluhelotu Takitaki 
Rating:
5.0

Both locations I worked with were well organized but especially the employees were friendly and helpful.

Richard Hugie 
Rating:
5.0

Customer did not leave a comment.

Lutgardo Menocal 
Rating:
5.0

Customer did not leave a comment.

Kurt Huffman 
Rating:
4.0

Good service

Steve Price 
Rating:
5.0

Customer did not leave a comment.

eloy meza 
Rating:
5.0

Customer did not leave a comment.

STEVEN DIERKS 
Rating:
5.0

Natasha was so much help and honestly so funny. Would 100% recommend this location to a friend. We were in and out in less than 15 minutes. One of the best Uhaul experiences I’ve ever had

Karynn Person 
Rating:
5.0

More room

Felix Cabrera 
Rating:
5.0

Customer did not leave a comment.

Jesus Vega 
Rating:
3.0

The staff at the location was great. She was helpful by instructing me to take my own pictures of the truck so that in case the return location said that something had happened I would have my pictures to back me up. The issue I had was the truck itself. It was semi-clean, beat up, and it didn't run well. It sounded awful, had little pick up and go, the headlights were not bright enough to see. It had been raining and anytime any cars were around me, I could not see. When the cars were gone, I could see okay but not great. The windshield wipers were not good either. And it sucked up the gas. I've rented a different truck a couple of weeks ago and it got much better gas mileage.

Amanda Castillo 
Rating:
5.0

Customer did not leave a comment.

kaijie fu 
Rating:
2.0

The truck was dirty when we picked it up

Sage Anderson 
Rating:
4.0

Very easy drop off. Good communication

Jon Manning 
Rating:
4.0

Was cool kind of busy with just one rep, but he made sure to check in and update. Acknowledgement goes a long way.

yolanda walton 
Rating:
3.0

Customer did not leave a comment.

Richard Thomas 
Rating:
5.0

The employees there on their game! Great service, thank you!

Tammy Maldonado 
Rating:
5.0

I really can’t think of any improvement 😃

Deborah Hamshar 
Rating:
5.0

I was so impressed by this location. When picking up a vehicle I was nervous about handling in the snow and was looking to get a newer vehicle with front wheel drive. The only cargo van with FWD was out and I was going to wait but then it got back early and one of the homies there called my cell and told me it got back early. Really were amazing and super helpful

patrick hennessey 
Rating:
5.0

Great job

Philip marcial 
Rating:
3.0

Customer did not leave a comment.

Sandra Silva 
Rating:
4.0

Jordan was incredible! He made the rental easy and enjoyable. I’d go back to U-Haul because of him. Thanks Jordan

Mark Duncan 
Rating:
4.0

Customer did not leave a comment.

Daniel Bartilson 
Rating:
5.0

Natasha Vasquez was awesome. I explained to her when I returned the truck what had happened. She made sure everything was checked in and notes were taken. She assured me everything was good. She is the bomb!

Tammy Maldonado 
Rating:
5.0

Mileage fees have become too expensive for me to consider a short term rental again.

Isaac Stewart 
Rating:
5.0

Customer did not leave a comment.

Yhonhy R Betanco cruz 
Rating:
5.0

Very friendly.

Kylee Casper 
Rating:
5.0

Customer did not leave a comment.

Michael Wallar 
Rating:
5.0

Customer did not leave a comment.

Michael Weglarz 
Rating:
4.0

Customer did not leave a comment.

Grayson Butcher 
Rating:
4.0

They was very good about answering questions I had.

Lisa Brock 
Rating:
5.0

The young lady at the reception was great. Made everything so easy and helped me with great attitude. Excellent customer service skills.

Fernando Perez 
Rating:
4.0

Received help as soon as I drove up. Took care of me and I was on my way.

David Goodman 
Rating:
5.0

Courtesy staff and service

maryann trulillo 
Rating:
5.0

I’m so happy with service all setup they doing great job

moahammad omari 
Rating:
5.0

Customer did not leave a comment.

steve sprenger 
Rating:
3.0

Terrible selection of drop off locations. I had to drive 40 miles over mountains to return the trailer. Should be locations in Heber City, Kamas, or Park City, Utah for the entire year.

James Hawkins 
Rating:
4.0

Customer did not leave a comment.

Brad Borden 
Rating:
5.0

Customer did not leave a comment.

Cade Klawiter 
Rating:
5.0

Customer did not leave a comment.

Courtney Sedillo 
Rating:
5.0

Excellent customer service!!

Ismael H Molina 
No reviews have been submitted for this location.

Additional Services at this Location

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