Customer Reviews for U-Haul of Meriden
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

2,378 reviews

284 E Main St   Meriden, CT 06450
(I-91 Exit 16)

(203) 630-0058

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(203) 630-0058

284 E Main St
Meriden, CT 06450
(I-91 Exit 16)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I HAVE REACHED OUT TWENTY TIMES AND I NEED A MANAGER . NOOE RETURNING CALLS. hUGE PROBLEM OVER CHARGED STOLE VEHICLE IN ERROR WRONG CUSTOMER. I NEED A CALL ASAP 203-619-1809 THANK YOU HORRIBLE EXPERIENCE OMG NO CUSTOMER SERVICE NOONE ON PHONES AND NO RESULT MONTH LATER STILL!!!!

jorge oroazo 
Rating:
5.0

Customer did not leave a comment.

steven osowecki 
Rating:
5.0

Always friendly, fast and helpful at this location

Jonathan Brown 
Rating:
5.0

Nothing is perfect for me .

Zoraida Cepeda 
Rating:
2.0

They were close

ivan rivera 
Rating:
5.0

Customer did not leave a comment.

marc soldi 
Rating:
5.0

Customer did not leave a comment.

Sonya Torres 
Rating:
4.0

Gee Is an amazing asset to the company. He is unbelievably personable at all times of the day and made the check in and check out experience a much nicer and less stressful event.

Matthew Mcgoldrick 
Rating:
5.0

Customer did not leave a comment.

THOMAS BLACKMON 
Rating:
5.0

Customer did not leave a comment.

Susan Lee 
Rating:
5.0

Customer did not leave a comment.

ramon Ogando 
Rating:
5.0

Amazing customer service. I will continue to use only this location. They are the best around.

Hope Eldridge 
Rating:
4.0

Customer did not leave a comment.

Thomas Kelly 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GRAHAM 
Rating:
1.0

Nothing was ready when I came to pick up my van even though I booked it the day before. I can’t drive big vehicles and I only really needed the van because even that was bigger than I needed. But since I needed it urgently I had no choice but to quickly call customer service and use whatever was available (a massive 17 ft one) and hang up as fast as possible and GO. I didn’t get any sort of discount and having a bigger truck to drive definitely did not benefit me at all it made my move a disaster but what can I do, it couldn’t fit in my car.

Sebastian Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Charles Barber 
Rating:
5.0

Really nothing

Sharon Riddle 
Rating:
5.0

Customer did not leave a comment.

Bob Schirra 
Rating:
5.0

My family and I were stressed about moving can’t complain on how the process went Thalia I believe her name is young hispanic girl helped us out very professional knows how to make someone’s day ! truck has a check engine light I informed her about it and was right on it no doubt 10/10.

Troy Pereira 
Rating:
5.0

I think his name was Gee, the associate who helped me set up my pick up and drop off at the store was very helpful and friendly. Really made the experience pleasant and less stressful.

Campbell OConnor 
Rating:
5.0

Customer did not leave a comment.

Michael Phillips 
Rating:
5.0

I had NO trouble at all! The gentleman behind the counter was extremely professional, helpful and pleasant.

Carol Culmo 
Rating:
5.0

Great customer service!

Jim Donnelly 
Rating:
5.0

Customer did not leave a comment.

Lucille Uhlan 
Rating:
5.0

Making sure the check in service on web page actually works

Bryant Serrano 
Rating:
5.0

Customer did not leave a comment.

CRISPIN NYAMBA 
Rating:
5.0

The Uhaul Representative Thallia Ortiz was absolutely great I have no complaints. She handled everything professionally all alone and is in fact very knowledge on what she is doing had a perfect answer to all of my questions not only that she went above and beyond to make sure my rental went smoothly Thank you !

Lisa Fallahi 
Rating:
5.0

Nothing. All met my expectations. Gee, the manager on site was awesome to work with! You should give him a raise!

Stephen Hall 
Rating:
5.0

Customer did not leave a comment.

Catherine Oria 
Rating:
5.0

Customer did not leave a comment.

Sharon Wynter 
Rating:
5.0

Customer did not leave a comment.

Living Kalimanjira 
Rating:
1.0

Customer did not leave a comment.

Guillermo Perez 
Rating:
4.0

Customer did not leave a comment.

Gleybell Penalo 
Rating:
5.0

The First location that I went to, the vanI rented wasn't there. The service person at the store was rude. Called U-Haul directly, U-Haul's Customer Service person was awesome. Got to the Meriden, CT location and the on-site person there was great, couldn't be better, I would drive the extra distance again just to use this location based on my experience.

Thor Schroeder 
Rating:
4.0

Customer did not leave a comment.

Mark Laucella 
Rating:
4.0

Associates were very friendly

ken hallstrom 
Rating:
5.0

Thalia was excellent. Very friendly and pleasant. You need more people like her!!

James Paterson 
Rating:
3.0

Customer did not leave a comment.

Rodrigo OrozcoSilva 
Rating:
5.0

Customer did not leave a comment.

DEANA ZAVALA 
Rating:
5.0

Very courteous staff.

Elliot Miller 
Rating:
5.0

Gee Bonhomme was amazing. His customer service is amazing.

Sarahi Almonte 
Rating:
5.0

I have used this location many times. The staff is great. Always have the equipment I ordered. Very convenient and fast in and out. Great service!!

Harry Schwartz 
Rating:
3.0

I asked for a discount considering how dirty the vehicle was and was told "no, not even I get a discount." I spent 30 minutes cleaning the vehicle and wiping the interior down because of how disgusting it was.

Ahmad Kohsar 
Rating:
2.0

When reserving the truck confirmed location of 200 Church Street in Wallingford, completed the check in and referenced emails and dashboard confirmations for locations and what truck was to be picked up. Once arrived at the station, no truck could be found and go back into dashboard to see location had been moved and now 15 minutes further and +15-20 more miles added to trip in total. Check in once at location was seamless, customer service personnel was kind and receptive. Once returning the vehicle, contract wanted to charge extra day to vehicle due to ~15 minute difference in end time drop off. Thankfully for customer service rep, it was removed, but had he not been on his game, UHaul would have charged me for extra time that was due to their incompetence. Gross business practice and hope to never have to deal with their slimy/gross negligence business again.

Rich Mathes 
Rating:
5.0

Customer did not leave a comment.

Anton shimanovsky 
Rating:
5.0

The agent was helpful and made the drop off easy.

Earl Tankard 
Rating:
5.0

Personnel on site were very friendly and professional.

Edward Harrison 
Rating:
4.0

Rented a pickup but the bed was full of stone. I had to clean it out.

Mark Flanagan 
Rating:
5.0

GEE provides excellent customer service. U-Haul should be very proud to have him as their employee as he is very friendly, knowledgeable and offers superb customer service.

Les Burns 
Rating:
3.0

Customer did not leave a comment.

Michele Miles 
Rating:
5.0

All very good here - met 2 staff on different days.

Ian Brooks 
Rating:
5.0

Customer did not leave a comment.

Luke Mann 
Rating:
5.0

Customer did not leave a comment.

Marisol Rodriguez 
Rating:
5.0

Excellent customer service!

Les Burns 
Rating:
5.0

Excellent service, friendly and professional employees. Keep up the good work.

Edwina long 
Rating:
5.0

Customer did not leave a comment.

Lori Davis 
Rating:
4.0

Gee was great!

MARGIT LINDSAY 
Rating:
5.0

Staff was great, both at pick up and return. Thanks

John Carr 
Rating:
5.0

The representative was awesome

Cinque Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Smith 
Rating:
5.0

Representative was very friendly, helpful, and made the rental experience better than others.

Thomas Bremer 
Rating:
5.0

Customer did not leave a comment.

Darrell Wilson 
Rating:
1.0

you charged my card for three days and i only rented it for one day. charged me over 400.00. this is unexceptable

Marwin Mccall 
Rating:
2.0

Customer did not leave a comment.

Sanam Yurczyk 
Rating:
1.0

Better sales training for staff

Chazaree Sanchez 
Rating:
5.0

Customer did not leave a comment.

Bernard Miller 
Rating:
5.0

Customer did not leave a comment.

Verrone-Cadorett Diana 
Rating:
5.0

The guy who helped me name is Gee he was so professional and very kind

denise bell 
Rating:
5.0

Everything was great

joseph carabetta 
Rating:
5.0

Customer did not leave a comment.

Krystin Cerreta 
Rating:
3.0

Truck needs some matenice

WESLEY BARBA 
Rating:
5.0

Customer did not leave a comment.

Nicholas Terwilleger 
Rating:
5.0

Customer did not leave a comment.

SCOTT ROSSI 
Rating:
5.0

The Meriden team at the East main st location did a fabulous job taking down my reservation and getting me a truck ready on such as short notice.

MOHAMED CHAOUKI 
Rating:
5.0

Customer did not leave a comment.

SARAH TOMPKINS 
Rating:
5.0

My only recommendation is to reduce the steps to check the vehicle back in. The fees to rent the vehicle $19.95 vehicle vs. what you actually pay $81 should be made clearer up front (people are on a budget). Miguel was very helpful!

KISHA ZULLO 
Rating:
3.0

Employee did not tell me I had to follow a link prior to taking the rental truck which caused problems at return and had to clean the snow off the truck. Spent approximately 20 minutes getting checked in because apparently computers weren’t working. Had to go to a different location to speak with the manager which she helped me and took care of the issues at return.

ERNESTO GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Dominic Russo 
Rating:
5.0

Customer did not leave a comment.

ALAN WORREST 
Rating:
5.0

Customer did not leave a comment.

DELVIN SANCHEZ 
Rating:
5.0

Customer did not leave a comment.

Michael Carroll 
Rating:
5.0

Customer did not leave a comment.

RONALD WILSON 
Rating:
5.0

This process was so easy and user friendly. Thank you!

Kaitlin Dottori 
Rating:
5.0

Jose is a sweetheart ❤ great customer service

SHALONDA GIBBS 
Rating:
5.0

Agent was great.

TIMOTHY LINDSEY 
Rating:
5.0

Customer did not leave a comment.

JEREMY CONSIGLIO 
Rating:
5.0

I don’t have much to say. All I can say Jose was excellent and he explained to me every details or information I needed to know before I left the lot.

VALENTINO CHERY 
Rating:
5.0

Customer did not leave a comment.

Francis Fragola 
Rating:
5.0

all good.

CARL PFISTER 
Rating:
5.0

Customer did not leave a comment.

VICTORIA LEVASSEUR 
Rating:
3.0

Customer did not leave a comment.

BRILEY SKEEN 
Rating:
5.0

None

George Barriera 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JENNINGS 
Rating:
5.0

Customer did not leave a comment.

KARL FORSANDER 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GRAHAM 
Rating:
5.0

Customer did not leave a comment.

Millie Henderson 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA ESPOSITO 
Rating:
5.0

Customer did not leave a comment.

BURNELL BURRELL 
Rating:
5.0

Great cashier/Uhaul employee eee

MATTHEW MARTIN 
Rating:
5.0

Customer did not leave a comment.

TERESA BORELLI 
No reviews have been submitted for this location.
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