Customer Reviews for U-Haul of Marlow Heights

5,995 reviews

3710 St Barnabas Rd   Suitland, MD 20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)

(301) 423-0055

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(301) 423-0055

3710 St Barnabas Rd
Suitland, MD 20746
(@ Branch Av, Next To BELNOR (NO CUSTOMER PARKING)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

False mileage usage & gas gauge reading.

aryc seabrooks 
Rating:
5.0

Just wish there were available parking for customer's with quick moves for personal owned vehichles.

Andre WIGGINS 
Rating:
5.0

Customer did not leave a comment.

Latarsha Davis 
Rating:
5.0

The app is terrible. The app could not find my location and it did not let me upload mileage and gas photos. Thank you to the store associates. They were able to troubleshoot and had my on my way. They were awesome.

Joseph Peralta 
Rating:
4.0

Customer did not leave a comment.

Kenneth Dugger 
Rating:
5.0

Uhaul, need only to say..A plus service to myself as a customer!!

LYNN BLEVINS 
Rating:
4.0

Customer did not leave a comment.

anna robinson 
Rating:
2.0

I paid for dolley which I never received ( please refund ) I drove less miles than paid for I don’t see the credit for the extra miles (please refund ) Staff was very rude ! Unpleasant to work with ! I will not return !

Ronald Shelton 
Rating:
3.0

I would have another drop box in the front of the building it is very unsafe to have the drop box in the back at night.

ESI AKUA LYDIA 
Rating:
5.0

Customer did not leave a comment.

DWAINE TERRELL 
Rating:
5.0

Excellent customer service.

Derrick Marrow 
Rating:
3.0

They gave me a truck with a scratch on the side they didn't do a walk around before they gave. Me the truck. The truck that was giving to me had barely any fuel I bring the truck back.with the same amount of gas and they try to charge me a fee for that..and I called the place and stated that I needed for a little while long they stated ok that's fine and then charge me a late for that as well the.whole experience.was terrible.with uhaul.

Jalen Jackson 
Rating:
5.0

Customer did not leave a comment.

sonja bivins 
Rating:
5.0

Customer did not leave a comment.

Thomas Tyner 
Rating:
5.0

Excellent service

Hattie Richardson 
Rating:
2.0

One of the service attendent was not helpful and very unprofessional We reserved on line He through this out and re entered not using our companyh account and charge for insurance

Keith Prichard 
Rating:
5.0

I forgot his name but the guy at the front desk was very helpful and professional. Nice experience thanks

Antowan Foreman 
Rating:
5.0

The truck was a little noisy. I think it just needed power steering fluid but overall it worked fine. Will rent again if the need arises.

Karl Green 
Rating:
5.0

Customer did not leave a comment.

DWAINE TERRELL 
Rating:
5.0

Customer did not leave a comment.

MERCY OCHIENG 
Rating:
5.0

I would recommend the SW location because I was harassed several times throughout the day without the contract being looked at at.

karen hodge 
Rating:
5.0

Customer did not leave a comment.

Charnise Nichols 
Rating:
5.0

Great customer service fast self check out and return system

Tiauna Oliver 
Rating:
5.0

Everything is Effective!!!

MARKETA WRIGHT 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDERSON 
Rating:
3.0

The equipment return experience should be a lot better than what it is. Staff does not adhere to the return procedure implicated

Symra Dunbar  
Rating:
4.0

Customer did not leave a comment.

SHAWNNA SHELLINGTON 
Rating:
5.0

Customer did not leave a comment.

DWAINE TERRELL 
Rating:
5.0

I actually like how it was when the company use to check in/out of the customer rental. Other then that, that's all I can think of.

TWANDA CAMPFIELD 
Rating:
5.0

The salemanship was excellent, and friendly. Extremely pleasent and informative.

Delores Henderson 
Rating:
5.0

Good

Robert Jackson 
Rating:
5.0

Customer did not leave a comment.

SHAQUANDA WALL 
Rating:
5.0

Lower your prices

cheryl bullock 
Rating:
4.0

Customer did not leave a comment.

Carl Hannah 
Rating:
3.0

Customer did not leave a comment.

Veronica Quzack 
Rating:
4.0

Cory was so very helpful! The online login, etc. was not comfortable, but Cory was there to help me.

Michele Bastaldo 
Rating:
4.0

The check out was very cumbersome going between the store rep and my smartphone. Then waiting on U-Haul to respond to the information I sent on my smartphone.

Bruce Jones 
Rating:
5.0

Customer did not leave a comment.

James Jackson 
Rating:
2.0

They wrote down the wrong date and time

Jerome thomas 
Rating:
1.0

The young lady that waited on me stop in the middle of the process and took a lunch break. leaving me to figure out the rest of the check in process which is all new to me, the tire was flat and she knew but waited until someone needed it and than fix it. I think that it should have been fixed as soon as the problem was reported,but the guy has excellent costumer service. He finished processing me in and when I brought the truck back.

Derrick Jones 
Rating:
5.0

Customer did not leave a comment.

VANESSA TUCKER 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA COTTINGHAM 
Rating:
4.0

Customer did not leave a comment.

KEITH COLES 
Rating:
5.0

Customer did not leave a comment.

OWEN SIMPSON 
Rating:
5.0

Nothing!

wilky perpilus 
Rating:
3.0

The customer service in-person was amazing. The check-in was very bad the company need to update there, bandwidth package deal do whichever to make that process go better cause it was horrible. Doing everything online at registration and still having to repeat it all over when you get to the location took 20min off my time. Do to the online system not recognizing the ID it took scanning that in 6 time for me to move forward with my checking in before I receive the van. And another few min to still access the damn van because that another check-in process. The things we have to do now because of others faults

PatLecia Walker 
Rating:
5.0

Customer did not leave a comment.

DWAINE TERRELL 
Rating:
5.0

Excellent customer service

SHELIA WEST-DYSON 
Rating:
4.0

Good job

Djibril Diop 
Rating:
5.0

Customer did not leave a comment.

Vincent Carter 
Rating:
4.0

Check engine oil light was on in vehicle but other than that it was fine

Sherika Roberts 
Rating:
5.0

Customer did not leave a comment.

DWAINE TERRELL 
Rating:
5.0

Customer did not leave a comment.

Patricia Burton 
Rating:
1.0

Customer did not leave a comment.

Dawn Inscoe 
Rating:
4.0

Customer did not leave a comment.

MaryJ Adams 
Rating:
5.0

Customer did not leave a comment.

DEBORAH BRISCOE 
Rating:
5.0

I want to especially thank my representative, Kenneth D, at the U-Haul of Marlow Heights. He was extremely pleasant with a smile, courteous and made my experience fast and convenient. I like that he was thorough about the process and advised me well on what my responsibilities would be. Thanks to him, I will highly recommend this location and do business with them again! Also, thank you for having the trucks clean!!

DACIA LANCASTER 
Rating:
3.0

Customer did not leave a comment.

Veronica Quzack 
Rating:
5.0

Customer did not leave a comment.

marva cooper 
Rating:
4.0

Customer did not leave a comment.

JAMES YOUNG 
Rating:
5.0

The breaks seemed a little off

Nicholas YOUNG 
Rating:
5.0

Customer did not leave a comment.

George Coleman 
Rating:
1.0

Please give me a call asap. 3018079687. I was charged twice

Manuel Mendoza 
Rating:
5.0

Customer did not leave a comment.

Kirk Campbell 
Rating:
3.0

The self-serve checkout is okay, but that absolves the employee to really assist you. The system provided a truck to me that was not at that location. The employee gave me another truck no problem, but none of the online records matched my truck causing an issue to close out the rental. The employee who fixed the issue was very pleasant, professional and courteous even though she had to clean up another person's issue.

Teilla Chase 
Rating:
3.0

Customer did not leave a comment.

Samantha Strimling 
Rating:
5.0

Very good customer service and very nice people. Thank you for your service.

JOSEPH GILLIS 
Rating:
5.0

The customer service was perfect. I was helped through the entire process. The Staff member was a complete professional!

Arthur Lancaster 
Rating:
5.0

Customer did not leave a comment.

Wayne Young 
Rating:
1.0

Employees, poor customer service, specifically George, might’ve been having a bad day, but he should do better.

Joy Smith 
Rating:
4.0

Customer did not leave a comment.

KATHY ANTHONY 
Rating:
5.0

You guys have best customer service in the business. Friendly and nice love it would come back again

TRAVIS SMITH 
Rating:
5.0

Ms. Settles has a great personality, patience and knowledge.

Betty Matthews 
Rating:
5.0

Customer did not leave a comment.

Jasmine Faulkner 
Rating:
5.0

Customer did not leave a comment.

Tschiwa Brooks 
Rating:
3.0

I never received the money that was on hold back once I returned the truck.

ADELA HOPSON 
Rating:
5.0

Customer did not leave a comment.

Ronnie Rogers 
Rating:
5.0

I have been using U-Haul a lot in December and this one was very good. They took time to come out and show me where the truck was I didn’t have to go through the parking lot looking. I got my receipt in my hand folded in a pamphlet, very good customer service. I will be coming back to this one when I move in my new home the end of the month. Keep up the good excellent work.

Dorothea Roundtree 
Rating:
5.0

Customer did not leave a comment.

TRIANESHA SWEET 
Rating:
4.0

Just keep being nice

Mildred King 
Rating:
5.0

Customer did not leave a comment.

brenda fields 
Rating:
5.0

Customer did not leave a comment.

Greg Taylor 
Rating:
4.0

I want acknowledge Nakita Settles the General Manager at the St. Barnabas Rd. location she was very patient, helpful and especially knowledgeable during my rental process. Thank You

Andrea Edwards 
Rating:
3.0

Customer did not leave a comment.

Jael Jackson 
Rating:
2.0

Customer did not leave a comment.

Kiona Thomas 
Rating:
5.0

Seamless pick up and drop off. Staff is friendly and helpful.

SHERIKA ROBERTS 
Rating:
2.0

The service representative was unhelpful. Despite my efforts to use the app for my rental pickup, he persistently directed me to it without offering further assistance. Additionally, once the pickup was finalized, I wasn't informed about the procedures or how to exit with the U-Haul truck. I won't return to this location and won't suggest it to friends/neighbors.

Ronald Swanston 
Rating:
5.0

No recommended improvements at this time. However, the customer service was top-notch! I will use this location again.

MONIQUE TOWNSEND 
Rating:
4.0

The young lady at the front desk was very patient with me and provided excellent customer service.

helena faison 
Rating:
5.0

Everything went great! Excellent, Prompt and Courteous Customer Service!

SHIRLEY HARRIS 
Rating:
5.0

You don't have to do no improvement, you guys are great. Thank you so much for your customer service.

Deirdre MINTER 
Rating:
4.0

Great customer service

dexter anderson 
Rating:
5.0

Customer did not leave a comment.

Tongee Mosley 
Rating:
5.0

Customer did not leave a comment.

Vaniess Jones 
Rating:
5.0

Nothing everything was perfect And your customer service was very professional

Antonne Jones 
Rating:
3.0

Good experience but the truck that I used needs a lot of maintenance work or off the streets.

Charles Robinson 
Rating:
5.0

I had a great experience with your rental and I'm highly appreciated I thank you and have a blessed day

Eugene Kerns 
Rating:
5.0

Get more brothers like the ones who checked me in and out fast

RENALDO RILEY 
Rating:
1.0

There were a lot of warnings on the dashboard when I took the truck, and at this point, I have not received my receipt for this transaction. It never took this long before.

ALEXANDRE AMOULE 
Rating:
5.0

Leave everything the same. No recommendations at this time.

Laverne Lambright 
Rating:
4.0

Customer did not leave a comment.

Anthony Mccrimmon  |  Overall Experience 
Rating:
5.0

Thank you Brian Baker for making everything right. We appreciate all your help

Irana Charity  |  Online Move In 
Rating:
4.0

Did well during very busy conditions

MARTIN KANNER  |  First Impressions 
Rating:
5.0

Each person I encountered was super helpful and friendly. Thank you for your great service!

Lenore Freeman  |  First Impressions 
No reviews have been submitted for this location.

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