Customer Service at 420 Eastern Ave in Malden, Massachusetts are very poor and the lady by the name of Monica is very rude and stupid at the office, she treated me like a piece of shit. She kicks me out of the Box contract That I rented there. because I showed up to take something from the box with my wife on Thursday afternoon during business hours, I did not finish my time and she kick me out, I will advise people not to rent anything there, if we don't fire her. She is not fit to serve in customer service at U-Haul office.
John MCustomer Reviews for U-Haul of Malden-Route 60
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I personally think that there is no improvement needed. The Customer Services at this U-Haul location is simply the best yet, experience I have had. I'm a happy customer. :-)
Yolanda RVery knowledgeable person on desk
William CYou have amazing team.
ada dA pleasure to doing business with you. They are always polite.
TAMMIE CGreat customer service. Very friendly, quick and helpful.
Francis NThe self checkout just did not work the way it should. It would not send me certain things or even just work.
Thomas BThe best customer service I have ever experienced at a U-Haul location!
Hector QThe associates were great.
Rafael ZSuper nice guy met me as I pulled up and was very quick to help me return it.
James WMUY BUENA ATENCION Y UN SERVICIO DE PRIMERA.MONICA GRACIAS POR TU BELLA ATENCION.
MIGUEL AIf all of the customer service people are like Andy that would go a long way to a positive experience.
Peter BThe Malden folks are superstars. My second time working with them in the last few weeks. Can't say enough good about them.
Kyle RAttendant is very helpful.
Peterson RGreat Experience. Great People. Great Equipment. Thank You.
Ralph PContinue to maintain the excellent service
MANUEL AAndrew was very good at his job, in and out of there in minutes.
todd bInside of cab both drivers and passenger floor was dirty
Nelson CEverything was well explained to me and worked out perfectly taking into consideration that It was by first time renting, very pleased with the service and will recommend it for sure.
Gerardo MFirst and foremost, the UHaul employee that assisted us last night was fantastic. He was helpful and patient in fulfilling our van rental reservation despite being the only employee on shift. How UHaul put this man in this position by not scheduling additional employees is inexplicable, he was insanely overwhelmed with customers and was on the receiving end of verbal attacks from frustrated customers due to Uhaul's lack of organization and resources. Also it seems every time we use UHaul, their computer system is slow or lagging and does absolutely no favors for the employee working behind the desk. In summary I hold the actual store employees in high regard for having the patience to deal with such a chaotic work environment, but overall the experience of getting a rental at this location is unreliable due to understaffing and a poor operational system being implemented by UHaul.
Douglas FExcelente servicio gracias
JOSE Peverything went great
Gilberto VPrompt, professional service and clean vans, I will rent here again!
tye wI
TAMMIE CPlease STOP with this nonsense sending a link to your customers phone to upload their license photo and their selfie when they are picking up during normal business hours. We should just hand our license to the front desk person and be done with it. This is how HACKING starts.
Jean EThere was nothing wrong with this location. The problem was it was the third location I went to because U-Haul kept giving me incorrect information about where to pick up my rental. Also, this location was 30+ minutes away.
Robert BPerfect and easy !
Kerin MAdrew carr was terrific, helpful, knowledgeable, welcoming. Excellent experience all around!
EL H👍
YASSINE YExcelente 👍
christopher sFriendly efficient staff. I was in and out in 15 minutes and that includes paperwork and hooking up trailer with inspection.
Dave GThe store clerk has a bad attitude.
zhixian lthe rep and store was run well. The truck was clean. Unfortunately there was a leak in the roof that caused damage to furniture that was being stored inside
Christopher CGood customer service experience, She's very professional
ANDRE CSatisfactory
Naina RAmazing service from all team members working, a smooth and easy transaction, and a clean and easy to use truck! Thank You to Everyone! I appreciate the excellent service by both of the staff that helped me today! OUTSTANDING!!
Robin SI like to use
gaby wgreat location! manager and staff always ready to help.
Barbara MGOOD SERVICE STAFF AND THEY SPOKE POLIGHTLY
Alfred EStaff isn't very friendly. I accidentally drove in the exit and he staff member was yelling at me. Th signage isn't very visible at night for someone who doesn't know the location well it's confusing and honestly quite backwards.
Paul BExcellent
CLIVE CPoor employee training and lack of management staff. Unnecessary confusion led to about 2 hours of wasted time (1 hour to pick up a truck, and 1 hour sitting in traffic as a result). Neighboring franchise in Malden is much more on top of things. Was not offered any consolation even after acknowledgement of company mistakes. Will not be using this location again.
Devin BGreat customer service..
Kevin SKeep the good job!
Molege CTop notch experience.
David GMy business always users this store for all of our truck rentals and boxes. Everyone here is knowledgeable and friendly!
ROBERT KThe service is always very good. Keep up the great work
MANUEL A"Stick to the Contract that you drafted; had me agreed to and had me signed." My U-haul Boxes arrived aprox 1 month after they were loaded in Kiss. Fla. U-haul failed to p/u the Uboxes as we original agreed to, then U-haul failed to ship the boxes as we originally agreed to. After 3 weeks of waiting for my stuff, I had to call my local U-haul office in Malden, MA who started a search and found my stuff still sitting in Fla. From there U-haul expedited my belongings. My Plants were damaged and died. Stick to the Contract that you drafted and had me agreed to.
Austin PEmployees were helpful and was confused why my order kept changing locations and then they split my truck at one store and auto transport at a much farther store
Janet HGreat service - new and clean van!
John CEverything was great! Movers in Lexington were really efficient and nice. Same with movers in LF. So nice, accommodating and efficient!
Margaret MMy issues are with my U-Haul 1st point of contact. They didn't listen well. This caused me to make 2 different reservations added costs from Florida and added wait time for my furniture. Anthony.
Anthony PStaff was amazing! Thank you!
lynne sWith the rush of Greater Boston move-in during the week of September 1st, this location and staff really provided as much of a helpful and stress-handling environment as possible. Glad I rented here.
Francisco O | Overall ExperienceThe clerk on duty seems helpful.
Lisa H | Overall Experience