Customer Reviews for U-Haul of Lynhurst

5,116 reviews

5245 W Washington St   Indianapolis, IN 46241
(E Of I-465 On Us 40, Corner of W Washington and Lynhurst)

(317) 247-8101

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(317) 247-8101

5245 W Washington St
Indianapolis, IN 46241
(E Of I-465 On Us 40, Corner of W Washington and Lynhurst)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis Joseph 
Rating:
5.0

Customer did not leave a comment.

Antonio Mathis 
Rating:
5.0

Oil, change, washer fluid light on service require

Julio Guzman 
Rating:
5.0

Customer did not leave a comment.

MARK MCHENRY 
Rating:
5.0

Front Headlight out

Terri Coomer 
Rating:
5.0

Customer did not leave a comment.

Mark Byers 
Rating:
5.0

Customer did not leave a comment.

JaMisha Matthews 
Rating:
5.0

ninguna observacion

Richard Urdaneta 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
1.0

I’ve used uhaul for moving for over 20 years, this was the worst experience I’ve ever had with this company. Had to extend my rental because of unforeseen issues at my new home and the employee I spoke with was quite rude about the fact that I needed to extend it. It definitely wasn’t part of my plan or budget to keep the truck as long as I needed to. When I asked what the big deal was I was given some lame reason about the vehicle needing inspected. Which makes me think that I was rented this truck without it being serviced before hand. The truck drove poorly and the customer service was lackadaisical at best.

Kenny Clark 
Rating:
3.0

Other UHaul locations will connect the trailer for me. This location did not, and I don't really care. However, it does show how some locations provide better service than others.

Eric Newport 
Rating:
3.0

For the first time I rent a U-Haul and I got the worst deal, I think I wouldn't use it again or haul unless it's something very urgent, but I wouldn't recommend it unless there are nicer people.

jesus huerta 
Rating:
5.0

You are OK 👌

Laura Riley 
Rating:
5.0

Customer did not leave a comment.

Eric Ratledge 
Rating:
1.0

Employee was rude and was on the phone

Alfonso Cortes 
Rating:
5.0

Customer did not leave a comment.

keith black 
Rating:
4.0

Customer did not leave a comment.

Jose Sandoval 
Rating:
5.0

EVERYTHING WAS GREAT! SERVICE PEOPLE WERE VERY FRIENDLY AND HELPFUL.

DONALD PARROTT 
Rating:
5.0

Customer did not leave a comment.

Justin Jones 
Rating:
5.0

Update equipment

Kim ROWE 
Rating:
4.0

Customer did not leave a comment.

Lary Bean 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

Customer did not leave a comment.

Andrew Smith 
Rating:
5.0

Gij

Yousef Al 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

This was a great experience provided by Uhaul. My contractor was out of a vehicle to get back and forth to the job site and Uhaul arranged for me to keep the the rented pick-up truck for an extra week, for a total of 2 weeks, while my contractor was able to get his own truck. Thank you!

Jordan Harrill 
Rating:
5.0

When I returned the truck, I was annoyed that a private car was parked there (7:10 PM) at the return portal which caused me to have to partially block exiting vehicles from the back lot.

Lowell Elam 
Rating:
5.0

The sale person was Fantastic Thumbs up But the trailer was a little rough and the back gate was messed up a bit. Had to stand on it to get it to go down But besides that it pulled great and handled the frig like a champ

frank morse 
Rating:
1.0

horrible, gave me a vehicle on empty had to fuel it. will not ever go back to that location in life

donavon nguyen 
Rating:
5.0

Customer did not leave a comment.

Felisha Weaver 
Rating:
5.0

Customer did not leave a comment.

SEAN JOHNSTON 
Rating:
5.0

Nothing really just keep your employees happy and taking care of they are the best at what they do and I love going to your facility for that reason and keep up the good work...

mick grayson 
Rating:
5.0

This was my first time renting from U-Haul and I didn't have any issues. The employee was nice and thorough. No issues when returning truck. Will definitely use them again if needed.

stephanie buffington 
Rating:
4.0

Customer did not leave a comment.

JEFF OWEN 
Rating:
5.0

Customer did not leave a comment.

Donovan Turner 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

There was only 1 employee there that day. She was awesome.

Jenifer Allen 
Rating:
5.0

The site Manager LaTia was great

Gordon Rundle 
Rating:
3.0

Make sure the customers are leaving with a reliable truck. My truck wasn't clean, had one headlight out, and stop working on me. Then had to pay for another truck because the one I got needed to be returned before I was done with my rental. Nobody had the attitude to make sure I was taken care of, just you have to reserve another truck, which means pay for another truck when it's yall fault that I had a unreliable truck to do my move. Nope, won't be using uhaul ever again....

Avery Harris 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

Customer did not leave a comment.

Steve Gipson 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
1.0

You tried to get me on the gas from the beginning even after I had it rechecked you still put more than what it had in it. You aren't up front with pricing. You aren't up front with deposit. You aren't up front with any of it. Was a terrible experience dealing with this company at all.

James Smith 
Rating:
5.0

Customer did not leave a comment.

jorden graham 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

LaTia was very professional and polite. She was knowledgeable and very helpful which made my moving experience very enjoyable.

Octavia Garrett 
Rating:
5.0

Customer did not leave a comment.

Joseph Sizemore 
Rating:
3.0

I ordered a dolly. Didn’t get it so they called and said they forgot it. That’s fine just refund me for it. Was not refunded for it. The key worked half the time we had trouble getting it to start but was told to “just jiggle it” what? Just jiggle it?

Bailey Mitchell 
Rating:
4.0

Customer did not leave a comment.

Julie Thompson 
Rating:
5.0

Process was quick & easy for both pick up & return

Dana Brill 
Rating:
5.0

Customer did not leave a comment.

ROGER BROUILLETTE 
Rating:
5.0

Call ahead of time to make a reservation a day or two in advance.

Damien Jackson 
Rating:
5.0

The workers at this location were so helpful and very polite. Anytime I have to rent a U-Haul I prefer this location because of the customer service. Keep up the good work everyone☺️

Daphinia Mayhue 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
3.0

Customer did not leave a comment.

Monique Wagner 
Rating:
5.0

Maintain the equipment. I rented a car transport trailer, and when I attempted to use the strap ratchets, found them to be nearly worn out, and VERY hard to use

John Essex 
Rating:
5.0

Excellent service!

Anthony Pandolfo 
Rating:
5.0

Customer did not leave a comment.

Joseph Sizemore 
Rating:
5.0

Excellent customer service

Roslyn Haggard 
Rating:
5.0

Truck did not shift well, it was shuddering, shifting around 4k rpm’s , I’m a former mechanic of 12 years, and that truck was definitely not right.

Deven Lents 
Rating:
5.0

The staff here called to notify me that I had left my work badge in the cab of the truck almost immediately. When I did not answer on the first call they called persistently until someone had actually spoken to me instead of just leaving a voicemail and hoping I checked it. To me that was going above and beyond and was very appreciated

Ray Wilson 
Rating:
4.0

Customer did not leave a comment.

Kodjo IAGBODJI 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
4.0

Truck was a little worn, but performed mechanically. Personnel were friendly and store was neat and clean. Located in a safe area.

RONALD ROBBINS 
Rating:
5.0

Customer did not leave a comment.

Savananha Hill 
Rating:
5.0

Customer did not leave a comment.

TIM owensby 
Rating:
1.0

I originally order a hitch which I paid for but found out that I couldn't use it. I was to be refunded for the amount of the hitch and insurance but I have yet to receive it. I even called back days later and they said that they would get my refund to me. I haven't received anything!

Kelsie Woodson 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
3.0

The general manager on-site was great and made the process very quick. The truck was clean on the inside, but the windshield was filthy and the truck had no windshield wiper fluid.

Jordyn Spriggs 
Rating:
5.0

Very simple return process & the young lady was very nice.

KAYLA LOPEZ 
Rating:
4.0

UHaul assigned me a different drop off location which was closed. People at my second drop off location were nice. UHaul screwed me over twice which didn’t make me happy.

William Bernickus 
Rating:
1.0

The vehicle smelled of pot and had the ashes everywhere. The GMhad attitude and was inappropriately hugging a person returning a vehicle I assume she knew because he picked her up and spun her around.

Aretta ROBINSON 
Rating:
4.0

Customer did not leave a comment.

ABDO AL bawri 
Rating:
4.0

Customer did not leave a comment.

Helen Farmer 
Rating:
3.0

Definitely need more team members working. LaTia was doing it all by herself and there was a steady stream of customers so I was patient but it took over an hour just to pickup a trailer. I cannot blame her for this delay as she was doing all she could and held the unit for me when I was running late due to weather conditions.

Jeremy Herring 
Rating:
5.0

Very friendly and fast service

kimberey smith 
Rating:
4.0

Customer did not leave a comment.

Latoya Shepherd 
Rating:
5.0

Customer did not leave a comment.

Karla Mayo Castro 
Rating:
5.0

I’m very BIG on customer service and my 3 visits to this particular store was disappointing. The employees that assisted me were very professional, energetic and friendly but most of all efficient.

FRANK HASKINS 
Rating:
1.0

Clerk was very rude and refused to help me devire an additional rental day. She was verbally abusive and threatened to report my uhaul rental stolen. Very unprofessional and I am being charged a ridiculous amount of hidden fees. Unethical business practices ...

Aaron Love 
Rating:
5.0

I love the van it's really clean and smell good

aisha arouna 
Rating:
5.0

Customer did not leave a comment.

REBECCA KEEFE 
Rating:
5.0

Customer did not leave a comment.

Theresa Jones 
Rating:
3.0

Customer did not leave a comment.

Tony Armstrong 
Rating:
5.0

Customer did not leave a comment.

JEREMY Hess 
Rating:
1.0

I spent well over an hour waiting in line to get the truck and trailer. Then once it was checked out to me had to wait half an hour more for the attendant to take a picture of the trailer hook up before I could leave because she was alone on a Saturday morning trying to handle multiple customers. This put me behind schedule and I ended up having to call to extend and beg for an extra half an hour because the customer service reps wouldn't listen and just wanted to pass me around, I essentially was screwed out of an hour of my rental due to POOR MANAGEMENT DECISIONS. None of this was the poor woman working the stores fault it is all corporate refusing to offer higher wages forcing her into a position where she has no one else working with her. The truck was in extremely poor condition and needs to be taken off the road. PAY PEOPLE MORE SO YOU CAN ATTRACT MORE EMPLOYEES AND YOU DON'T SCREW YOUR CUSTOMERS, ITS NOT THAT HARD OF A CONCEPT! I will never rent from uhaul again and I will be telling others to avoid it.

Jordan Feasel 
Rating:
5.0

Customer did not leave a comment.

Donald Wallace 
Rating:
5.0

Nothing everyone was nice and exact. I had a great experience and it would be my 6 or 7 time renting from there

Travis Sandlin 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
5.0

Have a step ladder to get into the truck lol

Tonia Redmond 
Rating:
1.0

I was over charged and my equipment was not in the truck and I was lied to about it and my truck ran like a raggedy truck not taking care of at all

Constance Lane 
Rating:
5.0

Customer did not leave a comment.

Dilawer Aulakh 
Rating:
5.0

Customer did not leave a comment.

Andrew Snider 
Rating:
5.0

great service! always fast and friendly.

Erika Bandodkat 
Rating:
5.0

Customer did not leave a comment.

wilfredo yataco 
Rating:
5.0

Customer did not leave a comment.

randy fast 
Rating:
1.0

The hitch didn’t fit my trailer

Joshalynn Pearson 
Rating:
4.0

Keep up the great work 👍

Ronald Abner 
Rating:
5.0

Hbsnakk

Pierre Guerrier 
No reviews have been submitted for this location.

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