Customer Reviews for U-Haul of Long Beach

6,128 reviews

1600 E Pacific Coast Hwy   Long Beach, CA 90806
(& Walnut)

(562) 591-7651

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(562) 591-7651

1600 E Pacific Coast Hwy
Long Beach, CA 90806
(& Walnut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Vanessa Nava 
Rating:
4.0

Customer did not leave a comment.

david perret 
Rating:
3.0

Customer did not leave a comment.

kesia bannister 
Rating:
5.0

The pick-up & drop-off process was quick, smooth & professional. The woman who checked me in even helped me get the U-Haul app. on my phone.

Walter Lathy 
Rating:
1.0

Rude and over charge

Eric Walter 
Rating:
2.0

The trailer I rented was broken. They told me I needed to go across town to pick up another one. I asked if they could give me a larger trailer for the same rate and they said no. I was in a rush and ended up paying 50% more for a larger trailer due to the inaccuracy of trailer availability the booking process.

dallas downing 
Rating:
5.0

Customer did not leave a comment.

Stephen Ziegler 
Rating:
5.0

Very good

jose angheven 
Rating:
5.0

Customer did not leave a comment.

Diana Escobar 
Rating:
3.0

Customer did not leave a comment.

Martin Ramirez 
Rating:
5.0

Customer did not leave a comment.

Teresa Calloway 
Rating:
5.0

Customer did not leave a comment.

Jan Helbing 
Rating:
5.0

I'm grateful that you didn't put a dolly and furniture blankets as requested. I was able to pick up the maximum amount of food to give out to our long beach community. I'll be using your services next month.

ANTHONY CATBAGAN 
Rating:
3.0

They never pick up the phone, claim not to pick up because they're busy. Called while in the store with the manager standing at the counter whith no customers and my call still went to voice-mail. They also said that they close their cash registers at 6:30, half an hour before end of business day. If you want to return equipment, close out and pay in cash, you might be in for a frustrating experience!!

edwin moore 
Rating:
3.0

Customer did not leave a comment.

Gary MC 
Rating:
5.0

Customer did not leave a comment.

William Reichenbach 
Rating:
5.0

Customer did not leave a comment.

Corey Wyatt 
Rating:
2.0

The rep was a little rude when I approached him in the parking lot, he responded like it was a bother to help me as a customer, then inside he proceeded to curse the "F" word twice out loud for all customers to hear. I believe one of the reps was late therefore they, the other employee and him were not happy campers, but is that our fault?? Anyway they seemed VERY unprofessional.

Maria Avelar-Panduro 
Rating:
4.0

Customer did not leave a comment.

Adam Rice 
Rating:
5.0

My Fav location

Dan Zorkot 
Rating:
5.0

Customer did not leave a comment.

Peggy David 
Rating:
5.0

I always appreciate the courteous, prompt and professional service Jason provides, it keeps me coming back to this Uhaul location.

Marco Irons 
Rating:
4.0

Would be nice to have more than a quarter tank of gas in the truck when picked up

Nathan Jasperse 
Rating:
5.0

Customer did not leave a comment.

Zach Rabago 
Rating:
2.0

The vehicles must be safe to drive. The truck I had was old where transmission was slow to shift gears on surface streets. When on the road it ran smoothly. When is it time retire an old vehicle?

Leatapo Fesili Fesili 
Rating:
4.0

Customer did not leave a comment.

Othella Stephens 
Rating:
5.0

They are so very helpful 😊

Joanna Cornel 
Rating:
4.0

Customer did not leave a comment.

Marcella Smith 
Rating:
3.0

The entrance is confusing and the location is difficult to access. I pulled the trailer in but was not acknowledged, so I assumed I go inside to let them know I’m there. I’m in line for 10+ minutes, still don’t get acknowledged or asked what I can be helped with. When I finally ask the gentleman behind the counter if I need to do anything specific with the trailer, he said to tell someone outside. I could have been told that when I walked in and saved 10 minutes and my trailer blocking the drop-off. Just seemed like they were phoning it in that day. Once I got outside and found an attendant all was good. Thanks again for the trailer

Alex Eisentraut 
Rating:
5.0

Customer did not leave a comment.

WILLIAM greg NESEN 
Rating:
5.0

Customer did not leave a comment.

helena ottoson 
Rating:
5.0

Oscar at the front desk was great! Very helpful and knowledgeable. The kind of worker you can tell that likes his job. I appreciate that type of service. Thank you Uhaul.

Judith Miranda 
Rating:
4.0

Office employees were exceptional. They were the best part of the experience. The van had a soda can from the previous driver. And it seems that the last driver returned the van after hours, so the fuel was jnaccurately documented. PCH is a centralized location for Long Beach residents. The office staff are great. Its up to the community to show some ownership when renting equipment that other community members will use too.

slyvester harris 
Rating:
5.0

Customer did not leave a comment.

MCNEECE HAM 
Rating:
1.0

They were closed when I arrived BEFORE their published closing time so I had to leave the truck. I left a dash cam in the truck but when I showed up just after they opened the dash cam was gone. they employee claimed to have no idea where it went.

Scott Williams 
Rating:
5.0

You guys have always been there. Great service in and out no problems. Keep up the great work.

BERNADETTE LOPEZ 
Rating:
5.0

Great team, fast and easy check in and out.

Chris brodeur 
Rating:
5.0

Customer did not leave a comment.

RAMZI CHAMOUN 
Rating:
2.0

The computers were down and customer service from the owner is terrible, a little smile goes a long way sister. Don’t like the job? Sell the shit and move on with your life, assuming you’re the owner. If not quit and work a job that doesn’t require customer service.

Mark horta 
Rating:
5.0

Customer did not leave a comment.

JAYSON SAN 
Rating:
5.0

Great customer service

Candyce Smith 
Rating:
5.0

The maintenance issue encountered was not the problem of the U-Haul employees at this location. They did the best they could when I was late for my appointment and gave me the only remaining van they had which unfortunately stunk of cigarette smoke and had a broken piece in the back that had been hidden by the last person to rent the vehicle, I would absolutely come back here again, as the employees are very hard-working and did a great job.

Star Foreman 
Rating:
4.0

Customer did not leave a comment.

Teresa Hawkins 
Rating:
4.0

Nice staff. Efficient service. The interior of the windows could be cleaned better. Overall good experience

Marcos Weinstein 
Rating:
5.0

Had my reservation ready as requested

Roger Grijalva 
Rating:
5.0

Customer did not leave a comment.

damitri taylor 
Rating:
5.0

Customer did not leave a comment.

Rami Tidhar 
Rating:
4.0

Customer did not leave a comment.

Roy Rezentes 
Rating:
5.0

The gentleman (manager ?) who helped us at the register went above and beyond! I think he provided one of the BEST customer service experiences I’ve had in awhile. Please tell him thank you if you know who he is. My daughter and I were able to move. Thank you!

Candyce Smith 
Rating:
2.0

1. Employees forgot about me when I moved my vehicle in front of the trailer. I waited about 10 minutes, then lifted the trailer onto my hitch, chained, and connected electrical. Then I went inside to ask them to check my work. Employees were sitting and chatting and told me they had forgotten about me. 2. Electical wiring did not connect and had to be replaced before i could leave. 3. I drove several miles before I thought to check to make sure the moving blankets had been put inside the trailer. They had not. I had to return to pick up the blankets. No apology was offered to me. 4. There is no stop on the roll up door, and the locking arm buried itself past the point I could get to it. I had to use a pry bar to get the locking arm out and close the door. 5. I did not use the moving blankets, and I was told the U-Haul policy is to not refund the cost of the moving blankets. I did not open the bags, so it is obvious I did not use them.

Peggy Taylor 
Rating:
5.0

Staff was attentive, personal and suggested additional equipment that would help with moving

Frank Gomez 
Rating:
4.0

The process was quick and easy. Love the app 24/7 key drop-off point you can use.

christen taylor 
Rating:
5.0

Customer did not leave a comment.

Pearl Huizar 
Rating:
5.0

Great service, I have use this rental center multiple times, always pleasent staff & no hassles

michael wade 
Rating:
5.0

I am a automotive mechanic. Today. I use the truck to move my toolbox and other heavy equipment from storage. I went from Long Beach, California to Torrance and back in <3 hours and a 1/2. Much cheaper than a tow truck with charge me for moving my toolboxes

JUAN VARGAS 
Rating:
5.0

Customer did not leave a comment.

Armando arrieta 
Rating:
1.0

Awful!! Dark sketchy parking lot.called a few times no answer,was there well before closeing,they staff was outside smoking in front off office,no help,no communication would never come back

Jessica Whiteshield 
Rating:
4.0

Customer did not leave a comment.

Yadira Gallegos Zamora 
Rating:
2.0

Bad customer service and over charge for everything ... I didn't even know I was over charged. They don't even walk you out to show you the car and process with returning it.

Daisy Flores 
Rating:
5.0

Customer did not leave a comment.

Gerald Higginbotham 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN CLAEYS 
Rating:
4.0

Pauper easy process and helpful customer service.

ava jordan 
Rating:
5.0

Great experience overall. In and out with zero hassle!

Robert Jevens 
Rating:
5.0

Customer did not leave a comment.

ALEC WAHEED 
Rating:
5.0

Customer did not leave a comment.

david bonadonna 
Rating:
5.0

Customer did not leave a comment.

John Register 
Rating:
4.0

They charged me for 4 gallons of gas used when I didn’t even use more than 1 gallon for the whole usage of the truck

alex harris 
Rating:
3.0

Customer did not leave a comment.

Genine Borrelli 
Rating:
5.0

Continue to employ professional and courteous employees like Cliff and the young lady that checked me out. Both provided exemplary customer service. Thank you!

Joann Lopzez 
Rating:
5.0

Customer did not leave a comment.

Juan Diaz 
Rating:
5.0

The team working was very friendly and attentive they helped me when my assigned van was blocked! The process was easy and smooth!

BRITTANY ROSENTHAL 
Rating:
5.0

Customer did not leave a comment.

Meredith Freeman 
Rating:
4.0

Customer did not leave a comment.

melaine gage 
Rating:
5.0

Customer did not leave a comment.

David Paulin 
Rating:
5.0

Customer did not leave a comment.

Marykate Pleggenkuhle 
Rating:
5.0

It's helped a lot, Thanks!

chaka pueliu 
Rating:
5.0

Customer did not leave a comment.

Kimberlee Richardson 
Rating:
5.0

Customer did not leave a comment.

Maureen Houtz 
Rating:
5.0

Customer did not leave a comment.

Damaris Johnson 
Rating:
5.0

The staff was very polite and helpful.

Jaculyn Brown 
Rating:
5.0

More staff at front desk to complete rental transactions at peek an/or at high reservation appointment times

michael wade 
Rating:
5.0

Customer did not leave a comment.

Collier OTT 
Rating:
5.0

Fast service and froendly

chandarith sem 
Rating:
5.0

Your staff works real hard and they really deserve a raise at this location. It's a hard one to manage and they are always friendly and very helpful. I use you all a lot and encourage you to really take care of these people at this location they're awesome!

Victor Kevin Lemmon 
Rating:
5.0

Thanks for the excellent service

Tony Schuster 
Rating:
5.0

Truck interior was a bit on the musty side and the steering wheel plastic has deteriorated. The driver sun visor was dangling from the swivel arm. And the seat was cracking and could use a seat cover or something. Truck worked great apart from cosmetics.

Ryan Keiser 
Rating:
4.0

Customer did not leave a comment.

David Barbara 
Rating:
3.0

The moving dollys I paid for were not in the truck.

Aaron Pyatt 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Anderson 
Rating:
4.0

Customer did not leave a comment.

Madeline Arbogast 
Rating:
4.0

Customer did not leave a comment.

Rita Draiper 
Rating:
1.0

This location have workers with racial discrimination with clients. I received really bad service last time.

Rocio Villareal 
Rating:
5.0

Customer did not leave a comment.

Michelle velli 
Rating:
5.0

Great staff

Juan Castro 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE FELL 
Rating:
5.0

You after hours app is atrocious. It took me 40 minutes to return my truck because your app would not accept the photos I took or would refresh and delete my photos. Your customer service bot was not helpful either.

Brian park 
Rating:
5.0

Customer did not leave a comment.

Ricardo Torres Jr 
Rating:
5.0

Customer did not leave a comment.

LOUIS LA ROSA 
Rating:
5.0

Customer did not leave a comment.

DESHAWN METOYER 
Rating:
5.0

Everything went well, Great Experience! Thank you.

Richard Birinyi 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Propane

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