Customer Reviews for U-Haul of Ithaca

4,335 reviews

343 Elmira Rd   Ithaca, NY 14850
(Next to Midas, Across from Harbor Freight Tools)

(607) 272-7491

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(607) 272-7491

343 Elmira Rd
Ithaca, NY 14850
(Next to Midas, Across from Harbor Freight Tools)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gas should have been filled before we picked it up. It was about half full. They didn't give directions on how to use the mirrors. Or anything else on the truck. There was no windshield fluid in the truck. But overall it was an easy transaction other than those items.

daniel yokum 
Rating:
5.0

It was not apparent on the website that the equipment I was renting wasn’t available at the Hanshaw, Ithaca location so I went to the wrong location to pickup the equipment. There was an email sent after I did my reservation telling me the new pickup location, but I missed the email. Why does the website even allow customers to select a store location during the reservation process if that location doesn’t rent that equipment? Also I went in-person to the Hanshaw location 3 days prior to my pickup date to confirm and ask a few questions about the trailer I was towing and was not told at that time that the equipment would not be there! The Elmira Road location in Ithaca, had excellent service once I got there.

Kristin Simonds 
Rating:
3.0

The employee that greeted and assisted me was very polite and helpful. Probably one of the best customer service experiences I’ve had in this location.

Dasnny Wheeler 
Rating:
1.0

Most of the problem is with corporate not the location. Instead of reaching out to me you blocked me last minute from receiving my truck. You left me one hold for hours. I had to make two trips down. Walk home over an hour carrying supplies during a snow. All this lost time came out of my sleep. You put me in a very dangerous position to maintain my schedule and catch my return flight. The truck I then received was a POS compared to the one I was suppose to have. This will deffinatly affect my consideration of who I rent from next time.

Joseph Mariani 
Rating:
5.0

Andrew was awesome! Went above and beyond to make sure I was good to go. Thanks so much

Laurie Pattington 
Rating:
5.0

Andrew is truly a professional at whatever he does (i.e. customer service, technical installation, and in general as a whole. Thank you and very much appreciated.

Arnaldo Negron 
Rating:
3.0

truck had worn tires

Stephen Ovecka 
Rating:
3.0

When returning the truck the 1 guy that was in the store was overwhelmed with not a single customer in sight. I asked him how I would pay and find out how much I owed and he said that would be email. It's been 3 hours and I have received an email and if I'm over charged I'm not going to be happy!

TIMOTHY OLTZ 
Rating:
5.0

Great and friendly service.

Jennifer Lancaster 
Rating:
3.0

I was given incorrect information when I reserved the truck in person at the store. I mentioned what I was told to the manager when I picked up the truck. She corrected what I was told and said she’d have a talk with the employee. I got gas just before I returned the truck to avoid the $30 service fee which I think is excessive. The truck itself was about what I expected. Your website was handy for extending the reservation.

Mark Bodenstein 
Rating:
4.0

Thadeaus in Ithaca was very professional and courteous. Good staff member.

Michael Caporizzo 
Rating:
5.0

Customer did not leave a comment.

tom palmer 
Rating:
3.0

Vic was great.he was operating all alone at first on a Sunday morning and our reservation was delayed by one hour , no one told us there was no truck there until we got there-that sucked and I felt mad . Luckily the task we had arranged to do was still do-able. I felt bad that Vic was all alone -he kept his cool.

Shannon McSurely 
Rating:
4.0

Customer did not leave a comment.

Cheryl Lee Monnich 
Rating:
5.0

Customer did not leave a comment.

fisth emery 
Rating:
5.0

The staff at this location are incredible! Quick and helpful---the store manager was above and beyond helpful

David Woodard 
Rating:
5.0

Customer did not leave a comment.

Rachel Chalmers 
Rating:
4.0

Customer did not leave a comment.

Wilfred millard 
Rating:
4.0

Customer did not leave a comment.

Rob Aiken 
Rating:
5.0

While customer service and location were amazing. The vehicle I was provided was horrible. It had a check engine light on, and I didn't believe it was going to make up the hills. This felt like a piece of junk.

Simon Bernnard 
Rating:
5.0

Customer did not leave a comment.

Mitchell Denman 
Rating:
5.0

My truck was clean but when I depressed my brakes they screamed like they needed to be changed

Christopher Hemly 
Rating:
5.0

Customer did not leave a comment.

Derek Rose 
Rating:
5.0

All the staff was very personable and friendly. Andrew did the hitch and we are very pleased with his work. Also, Chad was very nice. We are satisfied.

Marianne Rockhill 
Rating:
4.0

Check everything on those trucks. I drove at night back to uhaul. The passenger side headlight was out. The driver's side headlight was pointing towards the ditch. I couldn't see anything driving and then. I spent a 1/2 hour trying to help them change the Bob before they got me another truck and I still had to have it there on time.

Michelle Orr 
Rating:
5.0

Great all around service and equipment.

Susan Clarke 
Rating:
3.0

Customer did not leave a comment.

athoney mcever 
Rating:
5.0

Customer did not leave a comment.

David Lucas 
Rating:
5.0

The vehicle was fine. It ran well and got us to our destinations and back safely. It was one of your oldest trucks I think. It had manual windows. Haven't had a vehicle like that in many many years. Haha!!!! The person at the counter Nathanael was outstanding. Got our paperwork ready quickly and efficiently. Overall a great experience!

susan morgan 
Rating:
3.0

Customer did not leave a comment.

Samantha VanEtten 
Rating:
5.0

Customer did not leave a comment.

Brian Gabriel 
Rating:
5.0

Customer did not leave a comment.

Luigi Guzzon 
Rating:
5.0

The person who checked us out (I think his name was Thaddeus) was extremely helpful and very easy to work with. A+ service!

Charles Kroll 
Rating:
5.0

I have used this location twice recently and both times everyone has been so professional and extra kind. I had no problems from the online reservation to the pickup to the drop off. I will be using this location again and highly recommend

Kimberly Silvers 
Rating:
5.0

All employees were incredibly kind and helpful. The sprinter van was clean and ran great. Thank you so much!!

Ryan Goble 
Rating:
5.0

Customer did not leave a comment.

BRIANA BINKERD DALE 
Rating:
4.0

Customer did not leave a comment.

elby eckert 
Rating:
5.0

Wow

thaddeus McClain 
Rating:
5.0

Customer did not leave a comment.

Beverly Stevenson 
Rating:
4.0

Trucks could use some updating. Windshield was cracked. No cruisecontrol. Connectivity for phone. Really could have used a back up camera

Joseph Mariani 
Rating:
5.0

Customer did not leave a comment.

Tracey Rash 
Rating:
5.0

Customer did not leave a comment.

david barris 
Rating:
5.0

Beef jerky and peanuts in truck would be great

jason connor 
Rating:
5.0

Customer did not leave a comment.

Roland Snyder 
Rating:
5.0

Customer did not leave a comment.

Alex Nemeth 
Rating:
5.0

Customer did not leave a comment.

hatice brenton 
Rating:
4.0

The mileage rate, even with 100 free miles made this 1-day rental very expensive. Great if you are doing an in-town move, but going a distance, just for the day could be a real financial burden.

karl Graham 
Rating:
3.0

I was upset that I requested a dolly and paid for a dolly but there wasn’t one. I even talked to tech support later that day who was supposed to note it but I still got charged. I waited all day thinking maybe they’d catch it during business hours still no change. And the back was dirty when we received it.

Lucy Allen 
Rating:
5.0

Thaddeus was awesome 😎

Ana Florencia 
Rating:
5.0

Customer did not leave a comment.

Mary Wetter 
Rating:
5.0

open air metal trailer was quite dirty/ muddy on the bed-- it should've been hosed out/ power- washed - staff was super professional, super helpful and very kind-

Amanda Walts 
Rating:
5.0

I had a wonderful and smooth process yesterday at Uhaul. I’ve used the service many times but this was particularly great. Jasmine was super helpful and the vibe in the store was upbeat and happy. I needed extra time because my help wasn’t able to be there and they accommodated me and gave a little extra time. (Can’t remember her name) Thaddeus was helpful, kind and courteous at vehicle return… give these kids a raise! They’re building your brand and I know help like this is hard to come by these days. A+

Jonathan Petronzio 
Rating:
5.0

The staff, all three, were super helpful and professional, going above and beyond to provide excellent customer service.

Victor Maxwell 
Rating:
1.0

What the unholy fuck is wrong with these people? Got threatened with felony prosecution for an overdue van after spending $2500+ in the preceding 60 days.

NICHOLAS HENTOFF 
Rating:
4.0

At 11:07 I couldn't get in to the gated storage the 4 # and a start wouldn't open. Called uhaul that could only give me the 4 #, they call the storage people & even left them a message asking them to contact me. I went home with a full uhaul and sat for 9 hours could not do anything. As of to night I'm still not moved out ran out of time &money

Michelle Orr 
Rating:
4.0

Customer did not leave a comment.

jim vanorman 
Rating:
5.0

Customer did not leave a comment.

Max Pfeffer 
Rating:
5.0

First of all, every single member of the staff at Ithaca U-Haul was extremely helpful and friendly. So rare these days! Just a comment about something I noticed, the light on the back of the trailer on the driver's side needs a little help. The brake lights work, the turn signals work but the light on the driver side doesn't light up as running lights. No biggie but thought I'd mention it. This is the second time I've rented a trailer from Ithaca U-Hall. Both experiences were completely positive. Good Job, Good Crew, Thank You!

Walt Vavra 
Rating:
5.0

I have been frustrated by the length of check out time at Uhaul in the past, but this was much more efficient.

Robert Reakes 
Rating:
5.0

Victor was knowledgeable and efficient in helping get the trailer attached.

Theodore Enders 
Rating:
5.0

Customer did not leave a comment.

Eric Lee 
Rating:
5.0

Everything was great! Everyone was professional and very helpful. Five stars 😊

MARK ZAHARIS 
Rating:
5.0

Customer did not leave a comment.

Renaye Phillips 
Rating:
5.0

Truck was okay

Debra Sloughter 
Rating:
4.0

Would be nice to have a couple chairs available when the wait time is longer than predicted.

Jane Koestler 
Rating:
5.0

Customer did not leave a comment.

JONC KALFS 
Rating:
5.0

Customer did not leave a comment.

john maheu 
Rating:
5.0

Customer did not leave a comment.

KARL KLANKOWSKI 
Rating:
5.0

Customer did not leave a comment.

Emily Kadish-Bruns 
Rating:
5.0

Professional friendly helpful

Ginger Krupa 
Rating:
4.0

Would have been nice if the truck was cleared of snow, and/or at least had a snow brush or ice scraper. Wipers were frozen to the windshield, and took a long time for it to warm up. Weather stripping on driver's door kept falling off (while driving), which was annoying and dangerous. I also received the incorrect invoice at first (via email and app), but that was later corrected. I also don't like that the dolly is secured to the side wall - it eliminates a lot of valuable space that I could have used. I would have appreciated if someone could have checked in my vehicle when I returned it - I took photos, but would have liked someone to look at it to confirm no damage before I left. Staff on site was generally fine, but if anything was wrong, it would have been my word against theirs.

Joseph Scaffido 
Rating:
1.0

I got the truck not clean and there are stuff inside it and besides that it’s a hazardous truck and brakes need to be taken care of. I drove it in the snow and it was a nightmare thank god I was able to return it safely and nothing happened to me or the truck.

Abdullah AlShuaibi 
Rating:
5.0

Exemplary service! In fact, I would suggest that DMV personnel from around the world be sent to U-Haul to learn that being nice does not compromise efficiency.

Pamela Kniffin 
Rating:
5.0

Customer did not leave a comment.

David Bojanowski 
Rating:
5.0

The customer service at the Ithaca U-Haul location is excellent. Thank you so much!

monique flynn 
Rating:
4.0

It was fine!

Mahya Behnampour 
Rating:
5.0

Great manager (Jasmine). Friendly, knowledgeable and efficient.

Amanda Smith-socaris 
Rating:
4.0

Customer did not leave a comment.

Choyer Lumpp 
Rating:
5.0

WOW

John Hicks 
Rating:
5.0

Absolutely nothing my experience was bliss

thaddeus mcclain 
Rating:
5.0

Customer Service attendant was friendly and efficient. Great experience.

Cliff Thoma 
Rating:
5.0

Vic was very helpful. He explained the terms and conditions very clearly. The guy who was there when I returned the truck was personable. All in all, a good experience.

Evan Wray 
Rating:
5.0

Everything went great.......no suggestions for improvement!

David LEE 
Rating:
5.0

Not for the customer, but for the staff: Why do 6x12 trailers not have a tongue jack? The tongue weight on these trailers is high, even when empty. I disconnected at home for a bit, and needed two family members to stand on the back to be able to get it off. As a tandem axle trailer, it's already impossible to turn by hand. Why make it harder by making it heavy, too? At the cost that UHaul could negotiate for tongue jacks, they could equip the whole fleet for very little. You may even be able to argue a medical insurance premium discount for saving your employees' backs. These are actually very nice trailers, so you're already spending on them. Just go the inch further and add tongue jacks. At least to the bigger ones: 6x12 and above.

E Dean Meloney 
Rating:
4.0

Very friendly and professional service! Not a complaint, but one improvement would be to have gotten in and out quicker. I had everything set up on the app and thought it would have been quicker.

Phil Trifaro 
Rating:
5.0

always great

STEVEN L GILBERT 
Rating:
5.0

Customer did not leave a comment.

Joan Ramage Macdonald 
Rating:
1.0

Had an online order that I was supposed to be able to pick up via the app on my phone at 11am. When I arrived, the truck was not ready, requested equipment not available and I needed to put give all my information to an untrained staff member who had no business working the counter. Had zero knowledge on how to make a reservation, kept bringing the other rep over to answer each question and was inappropriate with comments towards her. I understand being short handed but I would rather wait a little longer for a knowledgeable staff member that deal with what I dealt with. When I finally went out to get the truck, the equipment I ordered was sitting outside the truck for me to put away. Completely awful customer service experience. Jasmine was the leas counter person and the only one that was knowledgeable, she deserves a huge raise having to deal with the her co-worker that day. Also, a gentleman whose name escapes me, begins with an 'M' was very professional and helpful when I returned the vehicle.

Scott Schmutzler 
Rating:
1.0

I picked up a truck on Christmas with mobile pick up. The lock box would not open for close to 20 minutes. Finally got the lock box open and it was the wrong keys. Would not let me proceed with the online process any further and there was no representatives to help me. The truck that the keys belonged to was very dirty and beat up. I took pictures but because the website would not let me proceed, I was unable to upload them. I had the wrong truck, and there has been no communication from uhaul about it

Chandra Henry 
Rating:
5.0

Customer did not leave a comment.

Beth Gordon 
Rating:
5.0

the clerk was kindof grouchy, equipment and selection of items was great

Leo Macdonald 
Rating:
5.0

Loved Jasmine.Thank you!

Andrew Molnar 
Rating:
5.0

Keep up the good work!

MARTINJOSEPH SULLIVAN 
Rating:
5.0

Customer did not leave a comment.

jonah Gelbert 
Rating:
5.0

Customer did not leave a comment.

Bill Wysocki 
Rating:
4.0

The young lady who assisted me when dropping off was an absolute 10/10 nice and sweet. Very on top of this... And gorgeous to boot!!!

Travis Bohmer 
Rating:
5.0

The people there were awesome and very helpful

Rich Mangino 
Rating:
4.0

No issues at all until I was charged. The receipt I was provided in person and that was emailed to me was for a lesser amount than what was charged. When I called for an updated receipt to be emailed to me, I was told they could not email it, they could only print it and then I would have to physically go there to pick it up. 10 mins later, the new receipt was in my email inbox. Thankful for you saving me the trip by emailing it!

Rachel Graham 
Rating:
5.0

The two associates (first initials J and T) were extremely curteous and helpful when picking up and returning the truck. This was my first time reserving a truck; I think I called 3 or 4 times with questions throughout, and they were knowledgeable and kind. I will be back for sure

Michelle Jennings 
Rating:
3.0

The gas gage was at 3/4ths not 7/8th full

Robert Stout 
Rating:
5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Jude Rose  |  Overall Experience 
Rating:
1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Tyrone Bamfo  |  Overall Experience 
Rating:
1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.

Alexandra Cornell  |  Overall Experience 
Rating:
4.0

Overall a good experience. The only detractor was having to wait while they loaded the uboxes onto trailers. I expected that they would be loaded up and ready for me to hook my vehicle up to.

Jacqueline Williams  |  Overall Experience 
No reviews have been submitted for this location.

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