Customer Reviews for U-Haul of Ithaca

Rating:

3.0

Seems like they have a lot of issues with the trucks which I’m sure happens across the board. The customer service is good tho. Thaddeus is so nice.

Rating:

5.0

Overall great experience. Thaddeus was the employee who helped me rent the truck and he has top notch customer service skills.

Rating:

5.0

App drop was great

Rating:

5.0

Check engine light was on on first truck and had to be returned, second truck the driver door key didnt fit in lock

Rating:

5.0

Staff was amazing!

Rating:

5.0

Hmmm...Fund a way to get more people to work for u haul so what there on waiting in line .. happy customer... Happy u haul...

Rating:

4.0

Easy rental process, friendly staff

Rating:

5.0

Our Uhaul rep on April 3 early in the morning was very patient and helpful. Four star service! The estimate was very close to the actual cost and check out was quick and easy.

Rating:

5.0

Very helpful having the 24 hour online return service. Very easy

Rating:

4.0

Guy behind counter was pretty rude.

Rating:

5.0

Very personable and helpful manager.

Rating:

5.0

The gas should have been filled before we picked it up. It was about half full. They didn't give directions on how to use the mirrors. Or anything else on the truck. There was no windshield fluid in the truck. But overall it was an easy transaction other than those items.

Rating:

5.0

It was not apparent on the website that the equipment I was renting wasn’t available at the Hanshaw, Ithaca location so I went to the wrong location to pickup the equipment. There was an email sent after I did my reservation telling me the new pickup location, but I missed the email. Why does the website even allow customers to select a store location during the reservation process if that location doesn’t rent that equipment? Also I went in-person to the Hanshaw location 3 days prior to my pickup date to confirm and ask a few questions about the trailer I was towing and was not told at that time that the equipment would not be there! The Elmira Road location in Ithaca, had excellent service once I got there.

Rating:

3.0

The employee that greeted and assisted me was very polite and helpful. Probably one of the best customer service experiences I’ve had in this location.

Rating:

1.0

Most of the problem is with corporate not the location. Instead of reaching out to me you blocked me last minute from receiving my truck. You left me one hold for hours. I had to make two trips down. Walk home over an hour carrying supplies during a snow. All this lost time came out of my sleep. You put me in a very dangerous position to maintain my schedule and catch my return flight. The truck I then received was a POS compared to the one I was suppose to have. This will deffinatly affect my consideration of who I rent from next time.

Rating:

5.0

Andrew was awesome! Went above and beyond to make sure I was good to go. Thanks so much

Rating:

5.0

Andrew is truly a professional at whatever he does (i.e. customer service, technical installation, and in general as a whole. Thank you and very much appreciated.

Rating:

3.0

truck had worn tires

Rating:

3.0

When returning the truck the 1 guy that was in the store was overwhelmed with not a single customer in sight. I asked him how I would pay and find out how much I owed and he said that would be email. It's been 3 hours and I have received an email and if I'm over charged I'm not going to be happy!

Rating:

5.0

Great and friendly service.

Rating:

3.0

I was given incorrect information when I reserved the truck in person at the store. I mentioned what I was told to the manager when I picked up the truck. She corrected what I was told and said she’d have a talk with the employee. I got gas just before I returned the truck to avoid the $30 service fee which I think is excessive. The truck itself was about what I expected. Your website was handy for extending the reservation.

Rating:

4.0

Thadeaus in Ithaca was very professional and courteous. Good staff member.

Rating:

3.0

Vic was great.he was operating all alone at first on a Sunday morning and our reservation was delayed by one hour , no one told us there was no truck there until we got there-that sucked and I felt mad . Luckily the task we had arranged to do was still do-able. I felt bad that Vic was all alone -he kept his cool.

Rating:

5.0

The staff at this location are incredible! Quick and helpful---the store manager was above and beyond helpful

Rating:

5.0

While customer service and location were amazing. The vehicle I was provided was horrible. It had a check engine light on, and I didn't believe it was going to make up the hills. This felt like a piece of junk.

Rating:

5.0

My truck was clean but when I depressed my brakes they screamed like they needed to be changed

Rating:

5.0

All the staff was very personable and friendly. Andrew did the hitch and we are very pleased with his work. Also, Chad was very nice. We are satisfied.

Rating:

4.0

Check everything on those trucks. I drove at night back to uhaul. The passenger side headlight was out. The driver's side headlight was pointing towards the ditch. I couldn't see anything driving and then. I spent a 1/2 hour trying to help them change the Bob before they got me another truck and I still had to have it there on time.

Rating:

5.0

Great all around service and equipment.

Rating:

5.0

The vehicle was fine. It ran well and got us to our destinations and back safely. It was one of your oldest trucks I think. It had manual windows. Haven't had a vehicle like that in many many years. Haha!!!! The person at the counter Nathanael was outstanding. Got our paperwork ready quickly and efficiently. Overall a great experience!

Rating:

5.0

The person who checked us out (I think his name was Thaddeus) was extremely helpful and very easy to work with. A+ service!

Rating:

5.0

I have used this location twice recently and both times everyone has been so professional and extra kind. I had no problems from the online reservation to the pickup to the drop off. I will be using this location again and highly recommend

Rating:

5.0

All employees were incredibly kind and helpful. The sprinter van was clean and ran great. Thank you so much!!

Rating:

5.0

Wow

Rating:

4.0

Trucks could use some updating. Windshield was cracked. No cruisecontrol. Connectivity for phone. Really could have used a back up camera

Rating:

5.0

Beef jerky and peanuts in truck would be great

Rating:

4.0

The mileage rate, even with 100 free miles made this 1-day rental very expensive. Great if you are doing an in-town move, but going a distance, just for the day could be a real financial burden.

Rating:

3.0

I was upset that I requested a dolly and paid for a dolly but there wasn’t one. I even talked to tech support later that day who was supposed to note it but I still got charged. I waited all day thinking maybe they’d catch it during business hours still no change. And the back was dirty when we received it.

Rating:

5.0

Thaddeus was awesome 😎

Rating:

5.0

open air metal trailer was quite dirty/ muddy on the bed-- it should've been hosed out/ power- washed - staff was super professional, super helpful and very kind-

Rating:

5.0

I had a wonderful and smooth process yesterday at Uhaul. I’ve used the service many times but this was particularly great. Jasmine was super helpful and the vibe in the store was upbeat and happy. I needed extra time because my help wasn’t able to be there and they accommodated me and gave a little extra time. (Can’t remember her name) Thaddeus was helpful, kind and courteous at vehicle return… give these kids a raise! They’re building your brand and I know help like this is hard to come by these days. A+

Rating:

5.0

The staff, all three, were super helpful and professional, going above and beyond to provide excellent customer service.

Rating:

1.0

What the unholy fuck is wrong with these people? Got threatened with felony prosecution for an overdue van after spending $2500+ in the preceding 60 days.

Rating:

4.0

At 11:07 I couldn't get in to the gated storage the 4 # and a start wouldn't open. Called uhaul that could only give me the 4 #, they call the storage people & even left them a message asking them to contact me. I went home with a full uhaul and sat for 9 hours could not do anything. As of to night I'm still not moved out ran out of time &money

Rating:

5.0

First of all, every single member of the staff at Ithaca U-Haul was extremely helpful and friendly. So rare these days! Just a comment about something I noticed, the light on the back of the trailer on the driver's side needs a little help. The brake lights work, the turn signals work but the light on the driver side doesn't light up as running lights. No biggie but thought I'd mention it. This is the second time I've rented a trailer from Ithaca U-Hall. Both experiences were completely positive. Good Job, Good Crew, Thank You!

Rating:

5.0

I have been frustrated by the length of check out time at Uhaul in the past, but this was much more efficient.

Rating:

5.0

Victor was knowledgeable and efficient in helping get the trailer attached.

Rating:

5.0

Everything was great! Everyone was professional and very helpful. Five stars 😊

Rating:

5.0

Truck was okay

Rating:

4.0

Would be nice to have a couple chairs available when the wait time is longer than predicted.

Rating:

5.0

Professional friendly helpful

Rating:

4.0

Would have been nice if the truck was cleared of snow, and/or at least had a snow brush or ice scraper. Wipers were frozen to the windshield, and took a long time for it to warm up. Weather stripping on driver's door kept falling off (while driving), which was annoying and dangerous. I also received the incorrect invoice at first (via email and app), but that was later corrected. I also don't like that the dolly is secured to the side wall - it eliminates a lot of valuable space that I could have used. I would have appreciated if someone could have checked in my vehicle when I returned it - I took photos, but would have liked someone to look at it to confirm no damage before I left. Staff on site was generally fine, but if anything was wrong, it would have been my word against theirs.

Rating:

1.0

I got the truck not clean and there are stuff inside it and besides that it’s a hazardous truck and brakes need to be taken care of. I drove it in the snow and it was a nightmare thank god I was able to return it safely and nothing happened to me or the truck.

Rating:

5.0

Exemplary service! In fact, I would suggest that DMV personnel from around the world be sent to U-Haul to learn that being nice does not compromise efficiency.

Rating:

5.0

The customer service at the Ithaca U-Haul location is excellent. Thank you so much!

Rating:

4.0

It was fine!

Rating:

5.0

Great manager (Jasmine). Friendly, knowledgeable and efficient.

Rating:

5.0

WOW

Rating:

5.0

Absolutely nothing my experience was bliss

Rating:

5.0

Customer Service attendant was friendly and efficient. Great experience.

Rating:

5.0

Wveryone very kind and helpful w all aspects of ou Ubox adventure - the best way to move yet! Thank you!

Rating:

1.0

An additional monthly fee was taken out and I still haven’t gotten a refund.

Rating:

1.0

Horrible customer service and wait times. Manager of Ithaca NY location was very nice though and helpful. Calling in for assistance or to make reservations was infuriating. HORRIBLE for moving ease.