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Charles FelixCustomer Reviews for U-Haul of Ingram Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helps us was really nice and he was very professional.! Thank you.
Lucy ParedesYou guys are great. I can't think of anything to improve the quality of service I received. Thanks again.
George SackettThe employees are all fantastic and friendly.
LAURA SOTOGONZALEZThey lied on how much gas was in the truck...
Quintin ChapmanNothing,everything was great.
Delia GuerreroThe manager was efficient and helpful. I would recommend everybody to this location.
Robert RodriguezFriendly & efficient
Debbie LavelloA+Rating ! Thank you ! Very much I would love to rent Uhaul again. Perfect size everything fit just right.👍 till next time 🙏🏻
Rosa PadillaAmazing. Thank
Toribio BulejeIn and out ,, very helpful ,fast service
jose casaresDuring check in communication wasn't clear, we thought we would get the 100 deposit back, but found out the fees of renting the uhual would be deducted from the 100 deposit.
Shaun Wilsonit would be nice to have a waiting room but there are good places nearby to wait.
Michael LesterLocation is above par. equipment was clean . "Pharaoh towing" really dropped the ball, left me hanging. after a blowout and being contacted by them, they said they did not have the size replacement tire for the trailer. I mentioned the location I had rented the trailer from had a second trailer that had the same tires and rims needed to replace the blow out and it was not very far from my location. Pharaoh towing "made a call" and left to "pick it up". after an hour+ i had not heard back and called the location I rented the trailer from only to be told no one had picked up the rim/tire. my roadside assistance contractor, Pharaoh towing had cancelled on me without letting me know, a second contractor called me ,Santin, and I had mentioned that Pharaoh was taking care of me, not knowing i had been cancelled. an hour later i was dispatched a third roadside contractor... 6.5 hrs later, Absolute towing and the Vance Jackson Uhaul location helped me get my loaded trailers load to a second trailer and get home before midnight. I recommend and will continue using Ingram Uhaul. I will absolutely never do or accept service from Pharaoh towing .
Sean SmithThe only thing to improve is having the truck gassed up with full tank. The customer should not have to worry to fill up. But the customer should return with full tank as well. But all-in all very good service at this location .
Ricardo GonzalezGreat Cistomer Service
THOMAS FRANCIS BUZZERIONot sure. Everything was great and process was smooth.
Brian MartinezTo be honest I've never had any bad experiences with U-Haul
Patrick OrtizIt was closed so I did a mobile drop. The key drop location is a bit janky.
Kevin RobertsTop notch guys
Ben ButlerAll goo, 100 % satisfied
Clayton McCullochEmmett my customer service rep was awesome! Very patient & answered every question me & my daughter had. He was Very polite & professional.. this was my 2nd time visiting this location. & I have another truck on reserve for Thursday because of the great service. Emmett deserve a pay increase 😊
Kesha HenryThey were very helpful thank you for helping me out
Barbara VillarrealStaff is very professional and polite. Last visit was the same.
Larry SlushThe gentleman that were working we so amazing and helpful. I couldn’t ask for better customer service when in the middle of a stressful move. Thank you guys so much
Karla CardenasJason gave us quick, professional customer service.
Charlotte DavisEven with a wreck in front of the entrance we got it returned and on our way very quickly.
Chad MillsVery good customer service.
archie johnsonJust better instructions overall on the process most people move once every few years so having someone say it's on the app or there's a sign doesn't explain much.
Mario FloresExcellent service
Noah AlexanderEvery time I read they are always so attentive to my needs and explaining everything so well.
Elsa RiosGreat service! I arrived very early close to open and was out in about 10min. It was quick and easy.
shanlyn jamesOnly rented the U-Haul for 8 hours and was charged for 2 days. Unbelievable.
Haam Ebad Fard ZadehIn and Out Service. Above Average Staff.
reynaldo hernandezprobably inform the customer regarding the safety guidelines verbally. It's important and it's really helped.
Tristan RamirezBeen renting from Uhaul for years with never an issue however this time the trailer I rented had brake and light issues. Lights would work , then go out. Melted my trailer plug. Also felt as if the trailer brake was braking on the highway and causing the trailer and tow vehicle to bounce. Not sure if the two are related but the trailer I rented needs some help. Tried to return trailer to a closer location because of issues and was told I'd be charged away more. No thanks Uhaul I believe our relationship will end after this experience.
JARED THEISQuick turn in.
Robert BurdineYour service experts were awesome and very helpful!! Thank you.
Manuel Saldana IIII requested a 15 foot U-Haul. I even got confirmation and then when I got sent to this location they didn’t have any trucks. They also did not have any trucks anywhere else in town. so why would they give me a confirmation that I could have a 15 foot truck when they don’t even have any available?
Toby WildsPleased with how friendly and respectful associates treated me and other customers.
Raymond HernandezI dont like the fact the insurance on the car is refundable i spent 150 on the uhual when i didnt use it for that long. Also the rental rate was suppose to be 29.99. They charged me 59.99 for the rental of the car.
megan lunaVery helpful and friendly staff thanks for the great service you all do
Stella MieraEveryone was kind and courteous
EVELYN GILLISI was charged for MOVINGHELP.COM 2727 N CENTRAL AVE PHOENIX AZUS -$149.95 and NO ONE showed up and or I could not make contact. I want a refund for this charge.
Kristy ParedesNothing, keep doing what your doing good jod.
Yvettee AnsualdaWe tried to pick up our truck before store hours opened. And the code for the key wasn't correct. It's a 4 word code and we were give a 3 letter word. When we spoke to the rep when the site opened he said the last was a space... how would we know that. Our dolly we ordered wasn't in the truck either
Margaret SuggI was disappointed that the gas level was not were I was told that it was.
Jacqueline SantoyThe stff were great and very helpful. The equipment did have some damage but still worked fine and the staff advised me how to note the damage
Ed GarzaThe staff here are friendly and helpful. I would def recommend them if you are looking for a storage unit.
Amy Johnson | Overall ExperienceI was told by the manager that he was going to charge me for the storage but I was told that the storage is free
Damian Spencer | First ImpressionsI believe his name was Jason but he provided excellent service and was very efficient
Umeki Walter | First ImpressionsIssues with the autopsy at first. Staff put in an address that didn't exist.
Brian Steffy | Overall ExperienceIs very accommodating and helpful.
RICHARD TREMBLAY | First ImpressionsWas Convenient for my move to a different state
Laureena Greene | First ImpressionsN/A
MC Miller | Overall Experience