Customer Reviews for U-Haul of Indio

6,415 reviews

83491 US Hwy 111   Indio, CA 92201
(@ GOLF CENTER PARKWAY)

(760) 347-8688

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 347-8688

83491 US Hwy 111
Indio, CA 92201
(@ GOLF CENTER PARKWAY)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alexandro Saldana 
Rating:
5.0

Everyone is so fast and friendly!

Guadalupe Isita 
Rating:
5.0

Customer service was excellent. I cannot think of anything to improve on, the staff was great to deal with. Both on the phone and in person

Pat Flanagan 
Rating:
5.0

Oh come on, only 1/4 tank of gas!

CAROL GOBROGGE 
Rating:
5.0

Great product, excellent customer service...

QUINTON EGSON 
Rating:
5.0

Customer did not leave a comment.

Stella Snyder 
Rating:
4.0

Customer did not leave a comment.

Leslie Offer 
Rating:
5.0

The person who helped me was very friendly and attentive.

JONATHAN PATAGNAN 
Rating:
5.0

All I can say your service is excellent!!

frank Lyons 
Rating:
5.0

Customer did not leave a comment.

Chuck Lavrusky 
Rating:
5.0

Very kind and professional staff

James Sanderson 
Rating:
5.0

You have everything in order already thank you very much for your service respectfully yours Daniel Garcia

Danny Garcia 
Rating:
5.0

Customer did not leave a comment.

Laurence Haggerty 
Rating:
5.0

Excelente trato yuy rápido. Muchas gracias

Mauricio Salazar 
Rating:
5.0

Customer did not leave a comment.

Greg Davidson 
Rating:
5.0

Customer service was excellent and I was in and out quickly.

Joseph Esparza 
Rating:
5.0

Excellent cuatomer service

Gabriel Perez Rosas 
Rating:
5.0

He was great, he even walked out to me as I was backing up. Checked things out, clicked his little computer machine and even help me unhook it. Great guy, he needs to be promoted!

Rico Catalusci 
Rating:
5.0

Customer did not leave a comment.

Alberto Dominguez 
Rating:
5.0

Great service! Great price! Thanx guys

Juan Rojas 
Rating:
5.0

The person on the phone was great as was the young lady at the counter and the young man that received the return. All was great. Oh and by the way the price was great. Thank you

Anthony Rainieri 
Rating:
4.0

Fast and Easy. The only thing that I am marking it down for is its physical location in Indio, but otherwise, everything went very well and smooth.

Milan Jugan 
Rating:
5.0

they are always friendly

Luis Cervantes 
Rating:
5.0

Everything went smooth and at a fair price..

Gene Allensworth 
Rating:
5.0

Customer did not leave a comment.

Albert Perez 
Rating:
4.0

Customer did not leave a comment.

Nancy Sweet 
Rating:
4.0

Customer did not leave a comment.

Sheldon Hudson 
Rating:
5.0

Customer did not leave a comment.

Trinidad Arredondo 
Rating:
5.0

Super speedy return process! Way to go U-Haul!!

Marty Campman 
Rating:
5.0

Staff is very helpful and efficient

jacer Gutierrez 
Rating:
5.0

Customer service is always great!

Melinda Delgado 
Rating:
5.0

You girls, refering to the Indio California Store off of Hwy 111, are the best. Everytime I get any rentals from there, the girls are multitasking, basically running the show. I say that with all due respect. I am a retired Marine and I know loyalty when I see it. A Job well done ladies. You have my RESPECT!!

Manuel Alvarado 
Rating:
5.0

Customer did not leave a comment.

Alsatia Manseau 
Rating:
5.0

Fast, courteous and friendly.

Todd Proulx 
Rating:
5.0

Customer did not leave a comment.

Randy Cooper 
Rating:
5.0

Customer did not leave a comment.

Darren Nolan 
Rating:
5.0

Angel was very good and very professional.

Thomas Angone 
Rating:
5.0

Very well trained employees

Danny Garcia 
Rating:
3.0

These guys are ok

Gary Brunclik 
Rating:
5.0

Customer did not leave a comment.

Monique Straub 
Rating:
5.0

Customer service in Indio was awesome, kind and generous with extra miles

DEANNE HERNANDEZ 
Rating:
1.0

Clean the truck. And check the tires. They gave me a truck that was not safe to drive. Them I had to wait like 3 or 4 hour for them to fix the tires. I'm super lucky I didn't flip over on the truck.

Amanda Zavala 
Rating:
5.0

Customer did not leave a comment.

Darrell Muncy 
Rating:
5.0

Very efficient

Debra Fink 
Rating:
4.0

Customer did not leave a comment.

CHRIS MCCOURRY 
Rating:
5.0

Customer did not leave a comment.

Sonia Falero 
Rating:
4.0

Customer did not leave a comment.

David Kendal 
Rating:
5.0

Customer did not leave a comment.

BRADLEY DANGLER 
Rating:
5.0

Love this place. Great people always nice and very good customer service

Steven Moraga 
Rating:
5.0

Customer did not leave a comment.

Ed Jimenez 
Rating:
5.0

Girl at drop off was very nice and friendly

Andrew Estopinal 
Rating:
5.0

Customer did not leave a comment.

Charles Shannon 
Rating:
5.0

The first truck that I was given had the engine light on and I had to trade trucks, which was fine. The second truck however was a bit old, the panel below the steering wheel came out and the rubber around the door also came out.

Michael Rosenkrantz 
Rating:
5.0

The people were very helpful & friendly

Mike Bittner 
Rating:
2.0

They knew absolutely nothing about what the local scheduling manager promised me for a serious inconvenience upon pick up I was guaranteed an extra 200 miles, and a day of free rental. They charged me for 40 miles over and the extra day. This after all that was promised by the local scheduling manager in Pleasanton CA.

Gary Brunclik 
Rating:
5.0

excellent service

Luis Cervantes 
Rating:
5.0

Customer did not leave a comment.

James Siri 
Rating:
5.0

The girl at the front desk was very helpful and polite. Just need 2 more of her.

Alfonso Ontiveros 
Rating:
5.0

Customer did not leave a comment.

Jennifer Wilson 
Rating:
4.0

Customer did not leave a comment.

David Hendrickson 
Rating:
5.0

Arianna very helpful, professional and knowledgeable of services and products available. Everything went well with move thanks to her and U-Haul.

Jessica Lenz 
Rating:
4.0

Not bill clients twice. Also fill up gas tanks so they can be returned that way. My truck was given at 1/4 tank. I drove 27 miles and put two gallons prior to return. Evidently that triggered a $50 charge which I might not have noticed if didn’t appear twice on my credit card statement. With a call I believe situation corrected but took time and prevented my saying renting wasn’t a excellent rating

Dan Culnane 
Rating:
5.0

Great people at both ends.

Rick Olson 
Rating:
5.0

Enjoyable experience

Mark Jones 
Rating:
5.0

Great experience. The drop off was quick and the gentleman the helped me was knowledgable and friendly.

SIDNEY BLACK 
Rating:
5.0

Customer did not leave a comment.

William Kallish 
Rating:
1.0

The passage seat belt did not work. This was the second truck they gave us because the truck they were set to give us they put a hole in the gas tank. Then we had to wait for another truck. Then our car trailer the ratchet straps were broken so we had to wait around for those to be replaced I just do not understand why the truck and trailer were not ready when a reservation was for at noon and then I called to say we're going to be late and so they put it for 2:00 and it still was not ready. But having a seatbelt not work from California all the way to Minnesota is very dangerous. I believe we should get a discount for this

TIFFANY FOY 
Rating:
5.0

Customer did not leave a comment.

William Bradley 
Rating:
5.0

Customer service was excellent! Everything went smoothly and it was easy to use the vehicle. Thank you!

Anastasia Vladowski 
Rating:
5.0

Customer did not leave a comment.

Alejandro Aldana 
Rating:
5.0

Efficient

Paul Malkin 
Rating:
1.0

The truck broke down on a California state highway after l traveling 90 miles of my 222 mile trip. There were no local services nearby & after sundown I was subjected to the dark, cold & windy desert weather with no food or restroom facilities. It took a total of 9 hours to finally get assistance & be towed to my destination at midnight. The staff at customer service & the tow company were very considerate & helpful, but the delay at management level was unacceptable. I incurred extra expenses due to the delay of my arrival & experienced emotional and extremely stressful frustrations due to the time frame involved resolving this issue. I am requesting a refund of my total payment & expenses incurred for this horrible xperience.

Catherine Flores 
Rating:
5.0

Fast and easy, would definitely go back!

Jose Cota 
Rating:
5.0

Customer did not leave a comment.

Mario Ayala 
Rating:
5.0

Customer did not leave a comment.

Jackson Rettig 
Rating:
5.0

excellent service

Luis Cervantes 
Rating:
5.0

Customer did not leave a comment.

Anthony Napolitan 
Rating:
5.0

Quick and excellent installation of my hitch.

Robert DuBose 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBESON 
Rating:
5.0

Customer did not leave a comment.

ron young 
Rating:
5.0

I would like to take the opportunity to thank Aryanna and Sylvia for helping my brother and I navigate through the challenge of moving from Juneau,AK to Indio, CA. Aryanna and Sylvia were pleasant , patientl, listened and followed through with assisting us with some unexpected issues. Thank you again for making us feel appreciated and valued as UHaul customers!!

RICHARD BIELEFELD  |  First Impressions 
Rating:
5.0

Very quick service, well run location. Overall very nice people to work with. I rent from here about 6 times a year

THOMAS CALLAWAY 
Rating:
5.0

Great customer service. A++

Daniel Delafuente 
Rating:
5.0

Customer did not leave a comment.

Lawrence DiFrancesco 
Rating:
4.0

Customer did not leave a comment.

John Townsend 
Rating:
5.0

Customer did not leave a comment.

Bob ADAMS 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SOLORIO 
Rating:
5.0

Customer did not leave a comment.

James Boesiger 
Rating:
5.0

Customer did not leave a comment.

Ruby Rodriguez 
Rating:
5.0

It was a great experience, excellent service.

nancy klinck 
Rating:
5.0

Sales Person that helped me was quick, knowledgeable, and very helpful !

Len Chatwin 
Rating:
5.0

Amazing people love this place

MILTON MELCHER 
Rating:
5.0

Excellent customer service

Michael Rosenkrantz 
Rating:
5.0

Friendly and knowledgeable

Sams Nataresa 
Rating:
5.0

Customer did not leave a comment.

DAVID COLLINS 
Rating:
5.0

Customer did not leave a comment.

Brent Steckly 
Rating:
5.0

Keep up the great work!

John Wilson 
Rating:
5.0

Customer did not leave a comment.

Angel Hernandez 
Rating:
5.0

Customer did not leave a comment.

OSCAR MENDOZA 
Rating:
5.0

Customer did not leave a comment.

juan oropeza 
Rating:
4.0

Nothing. Overall very good experience with UHaul.

Philip Eng 
Rating:
5.0

Super easy and convenient. We were in a pinch and when I found out there was storage on site, it relieved a lot of stress for my family. Storage is very large and easy to access. We love Indio uhaul! They have always been there for us when we needed a trailer and always very honest and helpful employees. Would recommend 100%! Oh and storage pricing... unbeatable!

MEAGAN MCKENNEY  |  First Impressions 
Rating:
5.0

Super Great & Excellent Service!! Friendly & Professional Staff! Thank You So Much

Osvaldo Martinez  |  Overall Experience 
Rating:
5.0

ALWAYS GREAT SERVICE!!!!

Osvaldo Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Salinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osvaldo Martinez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY MC PHEE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jayne Grillo  |  First Impressions 
Rating:
5.0

Thanks

Neftale Camacho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theodore Tsaltas  |  Overall Experience 
Rating:
5.0

Daniel was very accommodating and went out of his way helping me with a storage unit. Truly appreciated.

Theodore Tsaltas  |  First Impressions 
Rating:
5.0

Even in bad weather conditions the staff were very friendly, professional, and courteous

Mike Jones  |  First Impressions 
Rating:
5.0

Dan the Manager and his crew were very helpful and knowledgeable.

Charles Locke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert Schultz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank stoessel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sabrina Gibson  |  First Impressions 
Rating:
2.0

Daniel, I gave you a call during your vacation because of one of your employees. What happened and how I was treated is unacceptable. However i came Saturday morning to clear up y storage. All the girls were extremely friendly amd professional. What a difference. Thank you.

Karine Kaplan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frank stoessel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Quintana  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chris Javier  |  Overall Experience 
Rating:
1.0

I reserved a storage unit online and surprised there was one available. Went to the facility after a long day of packing. I paid for the unit before even looking at it. We got to the unit and UHaul could not get “their” lock off. 3 employees have tried and myself included. They offered me a UBox and said yes your stuff would fit and after I paid for that and saw it. I just laughed. I got a refund on all the transactions hopefully. Spent 3 hours there and nothing was done. I give it to the staff for trying but I went over the miles on the rented truck what I was going to do looking for another storage unit. Very unhappy and spent more than what I was going to spend on miles, gas and my time. HOT TIP: make sure you look at the unit before you give them your credit card.

Chris Javier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marijane Hampton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marijane Hampton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank stoessel  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff.

George Quintana  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice Carter  |  First Impressions 
Rating:
5.0

Sean Corbin...absolutely amazing. Went above and beyond normal job duties. The manager (sorry, name escapes me) also was very kind and helpful. The store was slammed when i checked in but they both maintained positive, upbeat attitudes. Thank you so much, especially Sean for being so awesome. Sincerely, Michelle Fuller

Michelle Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN DIGIAMBATTISTA  |  Overall Experience 
Rating:
5.0

Both of the girls working at the front office were extremely friendly, professional and helpful!!!

Christopher Cerbone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Keto  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ty C Aldridge  |  Overall Experience 
Rating:
4.0

Good place

dave taylor  |  Overall Experience 
Rating:
5.0

From the first phone call to make our reservation until returning our rental, U Haul has been the best. We will always rent with you!!!! The two sisters in Indio helping us were super!!!

Darryl Abrahamsen  |  First Impressions 
Rating:
4.0

This doesn't apply to me....A1Reliable movers picked up UBoxes to deliver to me ...I was never at facility myself

Patricia Paul  |  Overall Experience 
Rating:
5.0

Best customer service especially driver who delivered and removed the pod. Seamless. Easy move. Thanks!

Mary Hillyer  |  Overall Experience 
Rating:
5.0

Thank you

Dave Johnsen  |  Overall Experience 
Rating:
2.0

Staff was helpful in person but trying to get ahold of them by phone was near impossible. I was promised many calls that I never received. It was a relief to be done with the process.

Nicole Hoppe  |  Overall Experience 
Rating:
1.0

U box pick up No communication Box not available No way to contact directly Delivery company made to wait and waste time Poor experience overal

GLEN JOHNSON  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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