Customer Reviews for U-Haul of Huntington Hills

11,047 reviews

6100 S College Ave   Fort Collins, CO 80525
(Ubox Warehouse 9am-4pm : 3700 canal drive Fort Collins 80524)

(970) 226-3777

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(970) 226-3777

6100 S College Ave
Fort Collins, CO 80525
(Ubox Warehouse 9am-4pm : 3700 canal drive Fort Collins 80524)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick process and easy to work with. All good!

Steven Ramos 
Rating:
5.0

Customer did not leave a comment.

Chris Allison 
Rating:
5.0

Customer did not leave a comment.

Christian Alarid 
Rating:
5.0

Every staff member I worked with was extremely nice and helpful! It was a stressful moving day, and my experience with this U-Haul location was such a relief! 100% would recommend!

Lindsey Jones 
Rating:
5.0

It’s all good…keep up the good work…

Javier Roldan 
Rating:
5.0

Customer did not leave a comment.

Eric Rollins 
Rating:
5.0

Customer did not leave a comment.

Mary Waterloo 
Rating:
5.0

Make sure customers use your app! It made everything so much easier!

Marc Cousins 
Rating:
5.0

Very informative and helpful on the process. Nice guy!

Brett Ferguson 
Rating:
4.0

Customer did not leave a comment.

Zach Alexander 
Rating:
5.0

Customer did not leave a comment.

Kabunda Natumba 
Rating:
5.0

Uhaul has the best customer service of anyone!

Harry Michaels 
Rating:
5.0

Customer did not leave a comment.

Robert Moltrum 
Rating:
5.0

Customer did not leave a comment.

Katherine Larsen 
Rating:
5.0

The app makes it look or seem as you can rent the same equipment at all locations. Which is not true! Thankfully I was able to find a location further away that had what I needed. U-Haul almost lost my business because of it!!

Jerry Hazard 
Rating:
5.0

Great customer service!! Associate was funny !!

Laura Hernandez 
Rating:
4.0

Customer did not leave a comment.

Casey Vavrina 
Rating:
4.0

Customer did not leave a comment.

Nicholas Brigati 
Rating:
5.0

Customer did not leave a comment.

Faith James 
Rating:
5.0

Customer did not leave a comment.

Jay Yousling 
Rating:
5.0

Customer did not leave a comment.

Mark Ellsworth 
Rating:
5.0

Customer did not leave a comment.

Matthew Yemm 
Rating:
5.0

Customer did not leave a comment.

Francis Docherty 
Rating:
2.0

Customer did not leave a comment.

Jennifer Sisneros 
Rating:
4.0

Customer did not leave a comment.

Kenneth Ferraro 
Rating:
4.0

See above

T Anna Binkley 
Rating:
5.0

Your service is fast and professional. Your prices are reasonable. Don’t change a thing.

ROBERT ADAMS 
Rating:
4.0

Customer did not leave a comment.

Tyler Geddes 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dressler 
Rating:
5.0

Process was easy and well run

Cathy Dorman 
Rating:
4.0

U-Haul app is slow and cumbersome. Also, this rental my truck wasn’t ready with requested blankets and dolly. Just made checkout extra slow. Really wish prices didn’t have so many hidden fees. Overall, experience was good and services provided were appreciated. Will rent again when need arises.

BARRY HANSEN 
Rating:
2.0

I’ve been using U-Haul for 30 years. This location is hands down the worst I’ve dealt with. The truck I rented was not ready for me. I couldn’t really complete my pre inspection because it was parked so close to the other trucks. When I got it home and ready to load, the lock mechanism was so bent it couldn’t receive a U-Haul brand circular lock. The truck had a padlock on a chain, but one half of the lock was sheared off making it unusable. I had to waste time and buy a lock after this location wouldn’t answer the phone. I got dumped into the main queue where after waiting. The agent couldn’t do anything except get these unprofessional dirtbags on the phone. This isn’t my first time dealing with this location and every time there has been incompetence. It’s like this location does outreach work for mental challenged people. I’m so angry about this experience that I’m planning on having my credit card issuer do a chargeback. Not only will I not spend my money at this location again, next time I might just use a competitor.

Chad Sullens 
Rating:
5.0

I talked with Zachary and he was great! Very respectful and helpful. Zachary Made sure I had everything I needed including When I had questions about hiring help!

Zachary Dilonardo 
Rating:
4.0

Customer did not leave a comment.

Colleen Wood 
Rating:
4.0

Nice folks working there …helpful and curtious

Mark Higgins 
Rating:
5.0

Customer did not leave a comment.

Michael Colip 
Rating:
1.0

Inspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day making me miss a workday without pay due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a newer truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske. I should have checked the reviews on this place before renting. Buyer beware!

Dylan Quirk 
Rating:
2.0

Inspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske.

Dylan Quirk 
Rating:
3.0

Picking up vehicle i had to walk to end of large parking lot to get. Front window/dashboard had cardboard advertising information taking up all of windshield. Truck was filthy dirty, like it had been sitting in winter parking lot for weeks not being used. Employee tried to clean windshield and actually made it worse. I then cleaned so would be safe to drive away and found car wash...all sides and windows and tires were just filthy dirty. I asked female employee how back lock mechanism worked and she had no idea but i figured it out. On a positive note 15' truck operated perfectly. To summarize, would have been nice that truck was clean and pulled up front at agreed check in time. Thank uou.

kent stine 
Rating:
5.0

Nothing in my mind, staff was prompt friendly and thorough. Great experience

Chad Rippy 
Rating:
5.0

Quick service at an affordable price. Quality work too

Chase Howard 
Rating:
5.0

The manager was so helpful and nice!

Elizabeth Hassen 
Rating:
5.0

Zach was great!!

RICHARD SANTO 
Rating:
5.0

Customer did not leave a comment.

Alfred Wetzinger 
Rating:
5.0

Customer did not leave a comment.

Susan Donaldson 
Rating:
5.0

Customer did not leave a comment.

Cindy Yingling 
Rating:
5.0

Too many hidden costs. I rented the truck whose base cost was only $60, and the bill climbed all the way to $140.

Jake Gottlieb 
Rating:
1.0

Alignment was horribly off and the front desk guy that helped us burped and told me my id was fake and said he just likes to mess with people. He was just all around a very weird guy and had no manners. Also the back of the truck was super dusty like no one had cleaned it and the gas tank wasn’t full. Not a helpful location.

Megan hahne 
Rating:
5.0

The guy I worked with was outstanding and it was a night and day difference vs the guy that threatened me at the previous location I had just left (1415 N College Ave #4, Fort Collins, CO 80524)

James Burton 
Rating:
5.0

Customer did not leave a comment.

Evelyn Angley 
Rating:
5.0

Customer did not leave a comment.

Darlene Heimbuch 
Rating:
5.0

This location was excellent to rent from. The issues lie in the uhaul app. Uhaul needs to improve location accuracy, ease of use and set up a business access for people who utilize uhaul frequently.

Antoine Garcia 
Rating:
4.0

Customer did not leave a comment.

Jolene Harvey 
Rating:
5.0

Customer did not leave a comment.

Young Guk Kim 
Rating:
5.0

Customer did not leave a comment.

Aaron Hull 
Rating:
4.0

I just barely late with my drop-off, but before closing, but a bit disappointed was still charged a second day rental

Allen Turner 
Rating:
4.0

My newchitch has a ding in the receiver ring down to bare metal not the best

PAUL MCWILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Paul Williams 
Rating:
5.0

Customer did not leave a comment.

susan brewer 
Rating:
5.0

Customer did not leave a comment.

Mason Martinez 
Rating:
5.0

Overall, great service. Very easy move.

Michael Foley 
Rating:
5.0

Your staff were great, fast, efficient, and they worked together to get me in and out quickly.

DAMOND DOTSON 
Rating:
5.0

I didn't get the name of the woman who checked me in, but she made everything so easy! Well done

Candace Bertsch 
Rating:
5.0

Excellent service at pickup and dropoff as always at this location!

Ronald Thompson 
Rating:
5.0

Dropped off a 5'x8' trailer here. Cody was friendly and quick.

Kristopher Macurdy 
Rating:
5.0

Cody was very nice and professional. He reviewed all aspects of the trip and truck and got us on our way quickly,

Kris Macurdy 
Rating:
5.0

Always the best customer service at this Uhaul.

Gloria Hudson 
Rating:
4.0

Customer did not leave a comment.

Ernie Frey 
Rating:
4.0

Some of the furniture carpets were wet

Bradley Dallaire 
Rating:
5.0

Always enjoy this location for easy access and quick service. Thanks, U-Haul team. Truck was 15’ and served its purpose. Appliance dolly was worn down and when I needed it, it would not lock/secure the strap to go around our washer/dryer in place, essentially being useless. By the time we noticed this, needed it, it was too late. Nothing like some extra manual labor to do the trick. Other than that hiccup, all went well for this move.

JUSTIN GOEBEL 
Rating:
5.0

Everyone was very helpful and kind to us. It was a great experience

Taylor Gasper 
Rating:
5.0

Good call equipping the trailer with a fold-down ramp.

Mark Rhodes 
Rating:
5.0

Customer did not leave a comment.

Buddy Jordan 
Rating:
5.0

Customer did not leave a comment.

TRACEY STOUT 
Rating:
5.0

We just finished a long a complicated move using UBoxes. The Huntington hills location was great. The staff was always friendly and accommodating. My UBox was handled professionally and always made available when we needed it. I would highly recommend this U-haul location.

Laura Houston 
Rating:
5.0

I have been renting from this particular U-Haul for over 9 years. Katie and Anthony are always friendly and so helpful. I can get in and out quickly without delay. Great people to work with when I have to pickup a trailer.

Gloria Hudson 
Rating:
5.0

Customer did not leave a comment.

Dennis Luckau 
Rating:
5.0

Customer did not leave a comment.

Sylvia Yost 
Rating:
5.0

Free dolly.

David Cummings 
Rating:
5.0

Customer did not leave a comment.

Haley Mayrose 
Rating:
5.0

Customer did not leave a comment.

Scott Holt 
Rating:
1.0

I finally got refunded 2 months later for a cancelled card ntainer

rachell MURRAY 
Rating:
5.0

Staff was professional and extremely accommodating

Jamal Skinner 
Rating:
5.0

Customer did not leave a comment.

Rhett Moore 
Rating:
5.0

Friendly and funny guy there that's what we need to make sales. 100% satisfied

Lawrence Nieto 
Rating:
5.0

Excellent customer service, very helpful and quick!

Spencer Turner 
Rating:
5.0

clearer gas indicators. Guage doesn’t clearly indicate how much gas to put back in.

alaeldin rachid 
Rating:
5.0

I think the staff was great. Not much to improve.

Jamal Skinner 
Rating:
5.0

Everyone was helpful!

Kim Parker 
Rating:
3.0

The upper radiator hose was disconnected causing the truck to break down. This was over looked by the mechanic

Christopher Ingram 
Rating:
1.0

Dropped off one-way rental. Nobody came out to assist. Went in and 2 guys were just sitting behind the counter. Walked up, explained that I was dropping off one-way rental, didn't have printer paperwork, etc. Let one guy know I'd like a paper receipt for the drop off. He disappeared for 5-10 minutes, came back and handed me a printout and never said a word. As I was walking away I noticed a $25 cleaning fee had been assessed. I asked 'why?' He said I had piled the rental moving blankets vs. folding them--said it was on the signage at the back of the truck. It was already a long day, still sub-zero, and I didn't feel like arguing--but, that was/is total BS. Nowhere does it say nor was I told that the moving blankets had to be nicely folded upon return. I'm guessing they just get thrown in a bin for cleaning and repackaging anyhow? I'm guessing it was a slow day at this location and they needed some extra $ to justify their sitting around. Not impressed, will never use this location again, and feel like I was robbed of $25 before I left.

David Thilmany 
Rating:
5.0

Great service and the employees were very courteous.

Cruz Bonilla 
Rating:
5.0

Customer did not leave a comment.

Douglas Irwin 
Rating:
5.0

Excellent customer service. Aiden was quick to help me install a ball hitch and the rented trailer. Really great experience

Zachary Barrow 
Rating:
5.0

Great staff that were very knowledgeable and helpful.

Jeremy Griggs 
Rating:
4.0

Great people to work with they are awesome and so helpful and understanding. Best place to rent a unit from a well, very easy process. Highly recommended

Ambree Blackner 
Rating:
5.0

It was simple and they were very friendly! I wish the prices were not so high where I need to rent another uhaul. I have to make two trips to pick up the items I need. It is just what is going on in the country.

Marla Mandella 
Rating:
5.0

Customer did not leave a comment.

Victoria Paulsen 
Rating:
5.0

Customer did not leave a comment.

Caroline Puca 
Rating:
5.0

Always a good experience

John Clark 
Rating:
2.0

Delivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.

Susan Kempster  |  Overall Experience 
Rating:
1.0

The UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.

Natalia Sturgill  |  Overall Experience 
Rating:
5.0

5 stars bby 5 stars all around

Raul Carrillo  |  Overall Experience 
Rating:
3.0

Seemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.

Meghan Gavin  |  Overall Experience 
Rating:
5.0

The driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see

Catherine Neves  |  Overall Experience 
Rating:
5.0

I had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.

Jessica Tiemeyer  |  Overall Experience 
Rating:
2.0

Incoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.

geoff jordan  |  Overall Experience 
Rating:
5.0

Our U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.

Michael Lukk  |  Overall Experience 
Rating:
1.0

Not once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.

Joseph Solomon  |  Overall Experience 
Rating:
5.0

U-Haul box was a great way for my daughter to move. Would definitely use it again.

Charles Stark  |  Overall Experience 
Rating:
5.0

Pat was a pleasure to work with.

Jane Elworthy  |  Overall Experience 
Rating:
5.0

Great service, the GM and Assistant GM are excellent, professional, and super fast when communicating.

Nicholas Banks  |  Overall Experience 
Rating:
4.0

None

fred kay  |  Overall Experience 
Rating:
5.0

Larry was super!

thomas peters  |  Overall Experience 
Rating:
4.0

Everything was convenient!

Renee Frederick  |  Overall Experience 
Rating:
5.0

It was a pleasure working with this location. The staff was very courteous

Debbra Brilla  |  Overall Experience 
Rating:
5.0

N/A

Morgan Folino  |  Overall Experience 
Rating:
4.0

The manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues

chris vetter  |  Overall Experience 
Rating:
5.0

Everything was great!

Emilie Hebert  |  Overall Experience 
Rating:
1.0

I had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.

Jenna Keefer  |  Overall Experience 
Rating:
1.0

I will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com

Tony Zemla  |  Overall Experience 
Rating:
2.0

They were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.

matt shrader  |  Overall Experience 
Rating:
5.0

I would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda

ronda hood  |  Overall Experience 
Rating:
1.0

The people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.

Maryjane Goulding  |  Overall Experience 
Rating:
4.0

The staff was courteous and helpful.

WALTER LESLIE  |  Overall Experience 
Rating:
3.0

We rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.

Stephen Seedorf  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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