Quick process and easy to work with. All good!
Steven RamosCustomer Reviews for U-Haul of Huntington Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every staff member I worked with was extremely nice and helpful! It was a stressful moving day, and my experience with this U-Haul location was such a relief! 100% would recommend!
Lindsey JonesIt’s all good…keep up the good work…
Javier RoldanMake sure customers use your app! It made everything so much easier!
Marc CousinsVery informative and helpful on the process. Nice guy!
Brett FergusonUhaul has the best customer service of anyone!
Harry MichaelsThe app makes it look or seem as you can rent the same equipment at all locations. Which is not true! Thankfully I was able to find a location further away that had what I needed. U-Haul almost lost my business because of it!!
Jerry HazardGreat customer service!! Associate was funny !!
Laura HernandezSee above
T Anna BinkleyYour service is fast and professional. Your prices are reasonable. Don’t change a thing.
ROBERT ADAMSProcess was easy and well run
Cathy DormanU-Haul app is slow and cumbersome. Also, this rental my truck wasn’t ready with requested blankets and dolly. Just made checkout extra slow. Really wish prices didn’t have so many hidden fees. Overall, experience was good and services provided were appreciated. Will rent again when need arises.
BARRY HANSENI’ve been using U-Haul for 30 years. This location is hands down the worst I’ve dealt with. The truck I rented was not ready for me. I couldn’t really complete my pre inspection because it was parked so close to the other trucks. When I got it home and ready to load, the lock mechanism was so bent it couldn’t receive a U-Haul brand circular lock. The truck had a padlock on a chain, but one half of the lock was sheared off making it unusable. I had to waste time and buy a lock after this location wouldn’t answer the phone. I got dumped into the main queue where after waiting. The agent couldn’t do anything except get these unprofessional dirtbags on the phone. This isn’t my first time dealing with this location and every time there has been incompetence. It’s like this location does outreach work for mental challenged people. I’m so angry about this experience that I’m planning on having my credit card issuer do a chargeback. Not only will I not spend my money at this location again, next time I might just use a competitor.
Chad SullensI talked with Zachary and he was great! Very respectful and helpful. Zachary Made sure I had everything I needed including When I had questions about hiring help!
Zachary DilonardoNice folks working there …helpful and curtious
Mark HigginsInspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day making me miss a workday without pay due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a newer truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske. I should have checked the reviews on this place before renting. Buyer beware!
Dylan QuirkInspect your equipment better before you rent it out to customers. I had to call road side twice to have 3 tires replaced before I even left my departure location. I rented a 26' box truck and a car hauler trailer, 2 out of the four tires on the trailer were bald and 1 tire on the truck had a nail in the sidewall rendering it usless. Driving 1500 miles across the country, I knew all three tires would need to be replaced. I didn't notice these things until I got to my house to load the truck, which set me back a full day due to waiting for roadside to arrive. Surely these things would have been caught if Uhaul could perform simple inspections on their equipment. Not even halfway through the drive one of the rear axle seals started leaking gear oil everywhere making me wonder if we were going to make it to our destination.... on a truck with 54k miles! I would rather spend more money with a competitor and get a quality rental like Penske.
Dylan QuirkPicking up vehicle i had to walk to end of large parking lot to get. Front window/dashboard had cardboard advertising information taking up all of windshield. Truck was filthy dirty, like it had been sitting in winter parking lot for weeks not being used. Employee tried to clean windshield and actually made it worse. I then cleaned so would be safe to drive away and found car wash...all sides and windows and tires were just filthy dirty. I asked female employee how back lock mechanism worked and she had no idea but i figured it out. On a positive note 15' truck operated perfectly. To summarize, would have been nice that truck was clean and pulled up front at agreed check in time. Thank uou.
kent stineNothing in my mind, staff was prompt friendly and thorough. Great experience
Chad RippyQuick service at an affordable price. Quality work too
Chase HowardThe manager was so helpful and nice!
Elizabeth HassenZach was great!!
RICHARD SANTOToo many hidden costs. I rented the truck whose base cost was only $60, and the bill climbed all the way to $140.
Jake GottliebAlignment was horribly off and the front desk guy that helped us burped and told me my id was fake and said he just likes to mess with people. He was just all around a very weird guy and had no manners. Also the back of the truck was super dusty like no one had cleaned it and the gas tank wasn’t full. Not a helpful location.
Megan hahneThe guy I worked with was outstanding and it was a night and day difference vs the guy that threatened me at the previous location I had just left (1415 N College Ave #4, Fort Collins, CO 80524)
James BurtonThis location was excellent to rent from. The issues lie in the uhaul app. Uhaul needs to improve location accuracy, ease of use and set up a business access for people who utilize uhaul frequently.
Antoine GarciaI just barely late with my drop-off, but before closing, but a bit disappointed was still charged a second day rental
Allen TurnerMy newchitch has a ding in the receiver ring down to bare metal not the best
PAUL MCWILLIAMSOverall, great service. Very easy move.
Michael FoleyYour staff were great, fast, efficient, and they worked together to get me in and out quickly.
DAMOND DOTSONI didn't get the name of the woman who checked me in, but she made everything so easy! Well done
Candace BertschExcellent service at pickup and dropoff as always at this location!
Ronald ThompsonDropped off a 5'x8' trailer here. Cody was friendly and quick.
Kristopher MacurdyCody was very nice and professional. He reviewed all aspects of the trip and truck and got us on our way quickly,
Kris MacurdyAlways the best customer service at this Uhaul.
Gloria HudsonSome of the furniture carpets were wet
Bradley DallaireAlways enjoy this location for easy access and quick service. Thanks, U-Haul team. Truck was 15’ and served its purpose. Appliance dolly was worn down and when I needed it, it would not lock/secure the strap to go around our washer/dryer in place, essentially being useless. By the time we noticed this, needed it, it was too late. Nothing like some extra manual labor to do the trick. Other than that hiccup, all went well for this move.
JUSTIN GOEBELEveryone was very helpful and kind to us. It was a great experience
Taylor GasperGood call equipping the trailer with a fold-down ramp.
Mark RhodesWe just finished a long a complicated move using UBoxes. The Huntington hills location was great. The staff was always friendly and accommodating. My UBox was handled professionally and always made available when we needed it. I would highly recommend this U-haul location.
Laura HoustonI have been renting from this particular U-Haul for over 9 years. Katie and Anthony are always friendly and so helpful. I can get in and out quickly without delay. Great people to work with when I have to pickup a trailer.
Gloria HudsonFree dolly.
David CummingsI finally got refunded 2 months later for a cancelled card ntainer
rachell MURRAYStaff was professional and extremely accommodating
Jamal SkinnerFriendly and funny guy there that's what we need to make sales. 100% satisfied
Lawrence NietoExcellent customer service, very helpful and quick!
Spencer Turnerclearer gas indicators. Guage doesn’t clearly indicate how much gas to put back in.
alaeldin rachidI think the staff was great. Not much to improve.
Jamal SkinnerEveryone was helpful!
Kim ParkerThe upper radiator hose was disconnected causing the truck to break down. This was over looked by the mechanic
Christopher IngramDropped off one-way rental. Nobody came out to assist. Went in and 2 guys were just sitting behind the counter. Walked up, explained that I was dropping off one-way rental, didn't have printer paperwork, etc. Let one guy know I'd like a paper receipt for the drop off. He disappeared for 5-10 minutes, came back and handed me a printout and never said a word. As I was walking away I noticed a $25 cleaning fee had been assessed. I asked 'why?' He said I had piled the rental moving blankets vs. folding them--said it was on the signage at the back of the truck. It was already a long day, still sub-zero, and I didn't feel like arguing--but, that was/is total BS. Nowhere does it say nor was I told that the moving blankets had to be nicely folded upon return. I'm guessing they just get thrown in a bin for cleaning and repackaging anyhow? I'm guessing it was a slow day at this location and they needed some extra $ to justify their sitting around. Not impressed, will never use this location again, and feel like I was robbed of $25 before I left.
David ThilmanyGreat service and the employees were very courteous.
Cruz BonillaExcellent customer service. Aiden was quick to help me install a ball hitch and the rented trailer. Really great experience
Zachary BarrowGreat staff that were very knowledgeable and helpful.
Jeremy GriggsGreat people to work with they are awesome and so helpful and understanding. Best place to rent a unit from a well, very easy process. Highly recommended
Ambree BlacknerIt was simple and they were very friendly! I wish the prices were not so high where I need to rent another uhaul. I have to make two trips to pick up the items I need. It is just what is going on in the country.
Marla MandellaAlways a good experience
John ClarkDelivery of u-pod to end point went fine and driver was pleasant and helpful. Site office staff was rude, sullen, uninformed and uncommunicative. Had to call repeatedly to set up delivery.
Susan Kempster | Overall ExperienceThe UBoxes are poor quality, no one can confirm when the hours for the warehouse are (apparently not open Sunday but have been scheduled to get box then), and found different lock on my box.
Natalia Sturgill | Overall Experience5 stars bby 5 stars all around
Raul Carrillo | Overall ExperienceSeemed like a great facility however my U-Box was not here regardless of the several confirmations over weeks that it would be. Something needs to be fixed in your system.
Meghan Gavin | Overall ExperienceThe driver who delivered my UHaul Box was Promped and communicated well, Friendly and courteous. Survey required I answered the questions about the facility Which I did not see
Catherine Neves | Overall ExperienceI had a wonderful experience with using a ubox and with this facility in general. The warehouse guy was awesome, friendly and prompt about getting my stuff ready.
Jessica Tiemeyer | Overall ExperienceIncoherent responses, no responses, combative and uncooperative responses until Finally, Chris, then Pat, Called on Mon and got things handled.
geoff jordan | Overall ExperienceOur U- boxes were stored for 3 months and available when requested. All contents were un-damaged. Staff was friendly and flexible with timing of U-box pickup.
Michael Lukk | Overall ExperienceNot once were we told the storage & pick up location was NOT 6100 S College Ave until driving all the way there then being told we had to go elsewhere. Very unaccommodating people.
Joseph Solomon | Overall ExperienceU-Haul box was a great way for my daughter to move. Would definitely use it again.
Charles Stark | Overall ExperiencePat was a pleasure to work with.
Jane Elworthy | Overall ExperienceGreat service, the GM and Assistant GM are excellent, professional, and super fast when communicating.
Nicholas Banks | Overall ExperienceNone
fred kay | Overall ExperienceLarry was super!
thomas peters | Overall ExperienceEverything was convenient!
Renee Frederick | Overall ExperienceIt was a pleasure working with this location. The staff was very courteous
Debbra Brilla | Overall ExperienceN/A
Morgan Folino | Overall ExperienceThe manager was the most helpful in resolving a problem that occurred in the big chain of processing our u pod..... I will however be contacting corporate to resolve our issues
chris vetter | Overall ExperienceEverything was great!
Emilie Hebert | Overall ExperienceI had a lot of problems with this location and the warehouse where the UBoxes were stored. I have a case out for this location trying to get as much money back as I can. Ref # 1887364.
Jenna Keefer | Overall ExperienceI will never use Uhaul again. There isn't enough characters for me to tell you why I won't use you again. If you would like to know why, email me and ill tell you. tzemla5@gmail.com
Tony Zemla | Overall ExperienceThey were three days late picking up the boxes, which caused problems. They never called me to tell me they wouldn’t get the boxes. I had to call each day and get an explanation as to why they hadn’t.
matt shrader | Overall ExperienceI would defiantly use you again. You made a very stressful time go very smoothly. I Highly recommend the U-Box! Thank You Ronda
ronda hood | Overall ExperienceThe people working in the warehouse are courteous, but the manager & entire experience with U-Haul was absolutely awful. I will never use U-Haul again, and neither will my family and friends.
Maryjane Goulding | Overall ExperienceThe staff was courteous and helpful.
WALTER LESLIE | Overall ExperienceWe rented 3 U-Box containers. The people who delivered them were very nice and helpful. The containers came on trailers which we had not accounted for and there were trash and debris in two of them.
Stephen Seedorf | Overall Experience