Customer Reviews for U-Haul Moving & Storage of Helotes

3,039 reviews

10681 W Loop 1604 N   San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

(210) 640-3933

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(210) 640-3933

10681 W Loop 1604 N
San Antonio, TX 78254
(next to Buckhorn Soil & Sand )

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alex Gieb 
Rating:
4.0

This team works well with each other. The facility is large to allow easy movements of the trucks and trailers. The team shows that safety is a priority.

Emily Dopp 
Rating:
1.0

Trailer lights did not work so I was sent to another location. I scheduled a trailer well in advance and why was it not check to be in working order prior to my arrival?

Victor Fankfather 
Rating:
5.0

Customer did not leave a comment.

Dylan Gomez 
Rating:
5.0

Jennifer Strait runs an excellent facility and has excellent equipment and staff. I rented a storage unit from her and would do it again! Everyone was friendly and knowledgeable.

Joel Eyster  |  Overall Experience 
Rating:
5.0

Zackary was great. He was quick to help and very friendly. He even recommended an outdoor spot to check out which I appreciated.

Jim Rodriguez 
Rating:
5.0

Customer did not leave a comment.

William Gries 
Rating:
5.0

The nicest UHaul I have ever seen and I have used UHaul in multiple states. Jennifer runs a top notch operation there and exceeded my expectations. We got too small of a truck and she bent over backwards to get us another truck and get us on our way. You won’t find a better place to handle your rental needs. Thank you Jennifer and UHaul.

Charles Burke 
Rating:
5.0

Keep doing what you are doing!

matthew riepenhoff 
Rating:
5.0

Jennifer was OUTSTANDING! She was super helpful and explained everything thoroughly. She was incredibly efficient and had me on the road in no time. GREAT experience!

Mark Rustan 
Rating:
1.0

Where do l start the hitch gets installed a tues come back on Friday for the trailer the 2 workers didn’t know how to put the trailer on on top of that they tell me now l have to pay for a sleeve that was never said to me once l paid the $490 for the hitch installment then they hook the trailer up say all is good l get pulled over state trooper said my trailer light was not working lm freaking out because lm a single mother of 3 kids traveling alone and this freaked me out lm so upset with the lack of knowledge and training they had this could have ended so bad l will never recommend this place ever and l will be calling someone about this issue after paying damn near 700$ on the installment and trailer not a satisfied customer at all from the start everything was bad

Mirixa Landrau 
Rating:
1.0

No one cared to help when I asked about changing locations and was told by this location there would be a charge to change locations. When I asked if I was charged an additional $40 for arriving 10 min late. They said they didn't know and could not access that information for me. I will NEVER use uhaul again. Where's the training

michell jubinal 
Rating:
5.0

Customer did not leave a comment.

Deborah High 
Rating:
5.0

The gentleman at the front counter was very polite and helpful. The Gentleman who took the truck from me and finished the contract was very nice and helpful.

MATTHEW PETROSKI 
Rating:
5.0

Customer did not leave a comment.

Daniel Njus 
Rating:
5.0

Customer did not leave a comment.

Linard Arocha 
Rating:
3.0

Customer did not leave a comment.

KEVIN JAMES 
Rating:
5.0

Customer did not leave a comment.

JOHN CORBIN  |  First Impressions 
Rating:
5.0

The entire staff has always been so nice, friendly and accommodating. Jennifer is absolutely phenomenal and we are so grateful for all of her help. I would definitely recommend going out of your way to use this facility just because of how high their standards are.

Johnny Perez  |  Overall Experience 
Rating:
5.0

Amazing location with some great employees that were super helpful and able to get us a trailer last second.

DARIO OLIVARES 
Rating:
5.0

Customer did not leave a comment.

Johnnie Montez 
Rating:
5.0

The manager was very thorough and friendly.

Michael Humpries  |  First Impressions 
Rating:
5.0

Jennifer and the others always make it easy.

Scott Burns 
Rating:
4.0

Customer did not leave a comment.

hilario serrato 
Rating:
1.0

The guy who received the truck, just kept pushing to get the extra money for the gas and the extra miles. When I call to find the close location to return the truck they gave me the one that was further away so those extra miles was because of that, later I found a very close location where I was that could have save me those extra miles that I have to pay for.

Catalina Aguilera 
Rating:
5.0

Facility is clean and customer service is excellent

Douglas Roemer 
Rating:
5.0

The young man, Nick, that helped me was helpful and respectful.

JOHN CORBIN 
Rating:
5.0

If I rent more than one piece of equipment, ensure all the equipment is drop off at the same location. In my case it was not an issue but just in case.

SIMON HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Jonathan Royston 
Rating:
5.0

Friendly staff and clean facility, last storage I had was outside, this facility is awesome with indoor units!!

Christine Maldonado  |  First Impressions 
Rating:
3.0

Get a better app to help with the checking out returning process ! Some of those questions were unnecessary .

rodica daniliuc 
Rating:
5.0

Customer did not leave a comment.

Alexis Landin 
Rating:
4.0

Customer did not leave a comment.

Aundrea Osborne  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

victor gonzalez 
Rating:
5.0

This past month I have had 5 different dealing’s with U Haul in 5 different location from San Antonio to Del Ray Beach area in Florida. In all 5 locations the staff was very cordial, helpful and professional. My biggest disappointment and surprise was getting charged over $900.00 for a rental of a 12X6 Trailer one way to Texas. I also rented a 26 foot truck and paid $1995.00, I had no qualms about that. The truck ran great!

jay manuel Dominguez  |  First Impressions 
Rating:
4.0

I was disappointed that a pickup wasn't available although that was what I reserved. Otherwise everything went smoothly

Cheryl Parsons 
Rating:
5.0

Customer did not leave a comment.

Lisa Villa 
Rating:
5.0

Customer did not leave a comment.

Kirby Jones 
Rating:
4.0

The location was fine but as far as this truck , it should be retired from anything but local moves. A truck without Bluetooth for gps, manual windows and no cruise control for a 1200 mile drive was difficult.

Richard Pecora 
Rating:
5.0

Customer did not leave a comment.

emilio hernandez 
Rating:
5.0

I hope they have the same Uhaul representative I worked with. He was excellent.

Fred Matthews 
Rating:
5.0

Very friendly and good customer service.

Thomas Wente 
Rating:
5.0

It was an all good experience, easy and convenient for me. Checking in and out was great, the employees were very nice. Thanks again!!

Evelyn Jones 
Rating:
5.0

Customer did not leave a comment.

Donna Savage 
Rating:
3.0

Tire almost blew out upon returning the trailer, had to drive with hazards on for 1 hour to make it back to u-haul. Tires on trailer were only 2 years old but looked to be over inflated.

Raymond Puckett 
Rating:
5.0

Nothing to improve and service was great in such short notice.

lucy pompa 
Rating:
5.0

All was great. Employees were friendly.

Jaime Castaneda 
Rating:
5.0

The staff was extremely professional and well knowledgeable in logistics required to meet our needs.

judy sales 
Rating:
5.0

I like a big, full service U-Haul place instead of the little gas station places. This one was very nice.

Dan Zulli 
Rating:
4.0

The truck was hard to close the door on driver side. Too expensive to rent a uhaul truck .paid $99 for 2 hrs + 61 Miles. Charged 3 hrs even returned early

Tommy Nguyen 
Rating:
5.0

Customer did not leave a comment.

Joshua Garcia  |  First Impressions 
Rating:
2.0

The black Lady with the gold teeth in her mouth. I think she had gold teeth. I think it’s just her personality but her communication style is not good for providing service. She’s very abrasive for no reason. Just her delivery to customers is empty leaving no one for kind interaction. I’m no raciest. I’m black myself. Just being honest.

charles tramell 
Rating:
5.0

Great customer service, I was welcomed and helped with a smile. Would recommend to all my friends and family.

Fausto Patinopaco 
Rating:
5.0

Very easy process. Unlike last time using Uhaul I didn’t have to drive 70 miles to pick up the equipment

Patrick Anderson 
Rating:
1.0

Probably the worst customer service I've ever experienced. Rude employees who think its funny to park trucks too close together so it's a struggle to get in. Employee who cuts you off with attitude when you're just trying to explain what has been told to you. Never using this place again.

Hayley Riesterer 
Rating:
5.0

The customer service is excellent and employees are very professional. The 15foot U-Haul truck is dangerous to drive. There is a lot of play on the steering wheel making it difficult to control the vehicle and the breaks are slooooowwwwww. Also why wouldn’t you upgrade these vehicles with rear cameras?

Jennifer nesbitt 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Walker 
Rating:
5.0

Thank Tony and the other 2 reps that helped me. Very polite, helpful, and friendly. A very great staff at the Helotes Facility.

LAKISHIA WARE  |  First Impressions 
Rating:
5.0

No comments to improve but I do want to compliment the young lady who helped me unhitch the trailer. She was stronger than she looked and was very kind and professional. She also helped me dispose of 3 cardboard boxes. Thanks for the great service.

MICHAEL GUAJARDO 
Rating:
5.0

Customer did not leave a comment.

Johnathan Robinson 
Rating:
5.0

The employees were very helpful and friendly.

Jose Perez 
Rating:
5.0

Keep up the great work.

roman silva 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH LEE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

enrique cervantes 
Rating:
5.0

Customer did not leave a comment.

Scott Burns 
Rating:
5.0

Ms. Jennifer was absolutely wonderful, always smiling and treated me like I was the only customer there. She fully explained the process and was extremely patient with me on my questions. She helped me find the size of unit needed, the location and at a price I could afford. She's the BEST. The other attendants were also helpful, kind.

Minerva Regalado  |  First Impressions 
Rating:
5.0

keep up the good work

Henry Hall 
Rating:
5.0

Customer did not leave a comment.

David Kerstine 
Rating:
5.0

Customer did not leave a comment.

Joel Eyster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel eyster 
Rating:
5.0

Customer did not leave a comment.

Howard McDonnell 
Rating:
5.0

Request Uhaul.corporate to fix mobile app bugs when checking out a truck.

NORBERTO GONZALEZ 
Rating:
5.0

Very good customer service. Equipment was great and had no problems at all.

Hector Dehoyos 
Rating:
5.0

Everything is excellent

Nazir Rafael Masoud 
Rating:
3.0

Customer did not leave a comment.

Christopher Garza 
Rating:
5.0

Customer did not leave a comment.

Nicholas Oliviero 
Rating:
5.0

Probably the best U-Haul place I have been to, excellent location, ample parking space, nice trailers and trucks, great service.

Humberto Salazar 
Rating:
3.0

Roach crawling on floor

Ariana Goss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carolina Cadengo 
Rating:
5.0

Jennifer was friendly and kind

William Killgore 
Rating:
5.0

Customer did not leave a comment.

Mark Hilborn 
Rating:
5.0

Customer did not leave a comment.

Nabeel Khandwala  |  Online Move In 
Rating:
5.0

The location and everything about it was great. Use of the website leaves a lot to be desired.

MICHAEL BERTIROTTI 
Rating:
5.0

Customer did not leave a comment.

ROY GARCIA  |  Overall Experience 
Rating:
4.0

Very nice and helpful

Sara Carrizal 
Rating:
5.0

This facility is excellent. The employees are friendly, efficient and always willing to help.

Jonathan BUSH 
Rating:
5.0

The inside of the back of the truck was wet. We had to dry the floor before we could use it.

Laurie Grommes 
Rating:
5.0

Customer did not leave a comment.

Bryan Salinas 
Rating:
5.0

Customer did not leave a comment.

Josua Schanen 
Rating:
5.0

Great Experience Great team

Kaylon Green 
Rating:
5.0

N/A

Korina Olivo 
Rating:
5.0

The staff was exceptional they helped even though they were short. They got everything done efficiently

nikki thomas 
Rating:
5.0

Everyone was great! Very friendly and helpful. Needed a way to pick up a few furniture items, process was easy and very affordable! Thank you

Denise Powers 
Rating:
4.0

Very clean and well lit

Patricia Mosqueda 
Rating:
5.0

Very friendly help when I dropped off.

Pamela Harding 
Rating:
5.0

Customer did not leave a comment.

Martin Hoffman 
Rating:
5.0

I always use Uhaul love the fast service and the prices.

Tim Cozart 
Rating:
5.0

Customer did not leave a comment.

Karim Sobrevilla 
Rating:
4.0

Customer did not leave a comment.

arlene raineri  |  Overall Experience 
Rating:
5.0

Quick and very easy process! They had the trailer cleaned and ready under the awning for convenient hook-up! Professional and friendly staff!

Anthony Jonilas 
Rating:
5.0

Thank you Jennifer and Raul for being so nice and professional! I definitely recommend this location if you are looking for rentals! Great location!

Romona Ramirez 
Rating:
5.0

Nothing, extremely happy with my experience. Equipment was extremely a pleasure to drive n use.

Susan Shaw 
Rating:
3.0

I was getting the bundle deal with the free storage and was supposed to be charged an extra day for 18 dollars I was charged all together 216.00 I feel like I was overcharged

julie alsobrooks 
Rating:
5.0

Customer did not leave a comment.

TRAVIS MCGRUDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Lieberman 
Rating:
4.0

Friendly staff, clean storage rooms.

Veronica Guerrero 
Rating:
5.0

Great experience..Zach and the young girl at this location were great at the time I called and while I was in store to pick up trailer. Definitely no comparison to other rental place I had inquire prior.. uhaul, great service.!!!

agustin baltazar 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kohn 
Rating:
5.0

Customer did not leave a comment.

Miriam Keen 
Rating:
5.0

My hat is off to Jennifer Strait who went beyond her duties to assist me. Thank you Jennifer.

ALEX BUTLER 
Rating:
5.0

Customer did not leave a comment.

Tony Westbrook 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS JONES 
Rating:
4.0

Customer did not leave a comment.

tan vo 
Rating:
5.0

Customer did not leave a comment.

chuck moore 
Rating:
5.0

Staff was amazing. Very friendly and helpful.

RACHEL ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Bernstein 
Rating:
5.0

Keep on being great!

Scott Burns 
Rating:
5.0

Customer did not leave a comment.

Joanita Skinner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Justice 
Rating:
3.0

There was no lock provided as advertised in the process

Michelle Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Peach Odita-Honnah  |  Overall Experience 
Rating:
5.0

My pleasure to support a locally owned business that is very professional and courteous!

BERTHA GARCIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Jones  |  Overall Experience 
Rating:
5.0

The facility was always clean and the representatives was always helpful and polite

Hansell White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marcus Johnson  |  Online Move In 
Rating:
5.0

Amazing service !!!

CONNIE COLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackson Toliver  |  Overall Experience 
Rating:
1.0

To Whom It May Concern, There are a lot of bugs in the system and the elevator not working properly. In addition to the General Manager being very rude and unprofessional. Best Regards,

Adam Castillo  |  First Impressions 
Rating:
5.0

The staff is so friendly and everything was so simple to navigate, it Made my moving so easy!

Anyssa Perez  |  Online Move In 
Rating:
5.0

Very clean place and very convenient.

Jose L Benavides  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ronald Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Rooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMEISHA TATE  |  Overall Experience 
Rating:
5.0

Did not need storage unit

Ernest Capell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aryn Randolph  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO GONZALEZ  |  First Impressions 
Rating:
5.0

Ms Jennifer and Zack were real at all times

ROY OROZCO  |  Overall Experience 
Rating:
1.0

We are very upset with the one and only elevator being out of order. We had to carry everything up to the second floor, which we obviously didn’t expect. We were also backing our truck into the truck unloading bay door and it started to close on us almost hitting the truck. Thankfully my husband noticed in time to drive forward. Those 2 encounters completely ruined our experience.

Brianna Young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ramon Huerta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Abiu Gaytan  |  First Impressions 
Rating:
5.0

Very polite & professional

Dawn Simpson  |  First Impressions 
Rating:
2.0

Management has no customer service. I has a lot of cobwebs and spiders on my furniture

Margeret Valdez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caleb Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darleen Wilkerson  |  Overall Experience 
Rating:
5.0

First month free then a fair price for the next few months. Staff was always helpful when needed!

Gerardo Sanchez  |  Overall Experience 
Rating:
5.0

I'm very pleased with the whole process.

anselmo murguia  |  Overall Experience 
Rating:
5.0

The counter service was outstanding . Respectful , efficient and kind . Thank you !

Magenta Winans  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

itzayani herrera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roland Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mullen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Richard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Sloop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian Todsen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Flores  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dominica Lucero  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ray Cantrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darleen Wilkerson  |  Online Move In 
Rating:
4.0

I love the place! It has air conditioning. On the last day I leaned about all the neat feature like the garage doors for driving in and 24 hour access for extra fees. It would have been nice to learn about these features early on I love that they have ramps of different sizes. Too bad they lock the sliding doors when they close the office. It is nice to have a bathroom and drinking fountain. It was nice to get water and frozen. The staff were friendly for the most part. There were a lot of problems with scorpions and cockroaches. The first day we rented an outdoor unit, it had hornets. Overall, it I s a really neat place. Employees should communicate all of the benefits and options at the beginning of the rental. I would definitely use this place again.

Gilberto Lara  |  Overall Experience 
Rating:
4.0

Ms.Strait was very kind, spontaneous and efficient managing the time and the questions I had about the services provided.

JUAN LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma Carrizales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlos Salinas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hansell White  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Charles Saunders  |  First Impressions 
Rating:
5.0

Manager at this location she is very helpful, and informative and over all made my experience a very easy and smooth move in and move out. She even went as far as handing out my kids a cold (frozen) pop on moving in day as it was a hot day.

Miriam Martinez  |  Overall Experience 
Rating:
4.0

The workers were nice but very very slow

Melissa Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE GINN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcela Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerardo Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAY CONTERO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TY RAMIREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryrose Seguerra  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle Delesma  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce ridpath  |  First Impressions 
Rating:
5.0

Jennifer strait went over and beyond helping us

Gary Stevenson  |  First Impressions 
Rating:
5.0

Very safe and clean environment with good security cams to watch belongings. Very nice workers as well!

Xavier Adam  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sahara Negron  |  Online Move In 
Rating:
5.0

I was running late and checked in to my reservation a few minutes before closing, but the staff was still happy to help me. The unloading process was very easy especially with the complimentary carts. I also appreciate the free lock with the unit.

JULIA HAVEL  |  First Impressions 
Rating:
1.0

They sent us to the wrong location are truck was dirty the people were rude and bad attitude

LEON scranton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Westmeyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LORENZO GONZALEZ GALEANO  |  First Impressions 
Rating:
1.0

These people need to learn how to not be rude and help customers find unit and teach go show them how to use the card to get in building. Also I was not told till the 2nd day that I could not use sliding doors to get my mattress and dressers in. How was I to fit my stuff through a small door. I still have not received my refund for my storage unit that I was supposed to get reimbursed very poor customer service.

PRISCILLA RIVERA  |  Overall Experience 
Rating:
5.0

The people in San Antonio were very helpful. They made the transition a lot easier.

Justine Ramer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Gomez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel Perez  |  First Impressions 
Rating:
1.0

Could not get in Unit. Asked why card wasn’t working so employee let us in. Came back today and was asked if proper entry and exit protocol was told me and it was not. They explained the process today and had no problems.

Layne Kellum  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Cervantes  |  First Impressions 
Rating:
5.0

Jennifer was very helpful and friendly 👍 overall everyone was nice and always had a smile 😃 👍👍

YOLANDA ARRIOLA  |  Overall Experience 
Rating:
5.0

Jennifer and Zach provided exceptional customer service.

MARK ESPARZA  |  First Impressions 
No reviews have been submitted for this location.

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