Customer Reviews for U-Haul of Hayward

8,832 reviews

529 Jackson St   Hayward, CA 94544

(510) 886-4244

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(510) 886-4244

529 Jackson St
Hayward, CA 94544

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Hire more employees so your customers don’t have to wait so long

steven terry 
Rating:
5.0

Customer did not leave a comment.

Jonatan Lopez 
Rating:
5.0

Izzy was fantastic!!!

Mistie Jung 
Rating:
5.0

Customer did not leave a comment.

David Titus 
Rating:
5.0

Customer did not leave a comment.

CAROLYN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Jasmin Veamatahau 
Rating:
5.0

Customer did not leave a comment.

Vikki Penn 
Rating:
3.0

The lady who helped me was on her phone texting while helping me out and gave me attitude when I told her the situation about the rental being changed to their location.

Hilbert Elopre 
Rating:
5.0

Quick in and out at pick up and return

Joel Martinez 
Rating:
5.0

Very easy and straight forward process. Customer service was friendly and knowledgeable. The trick I rented was the perfect size for our needs and the location was convenient. Great experience overall

Anabel Delgadillo 
Rating:
5.0

Customer service was amazing

Chris Milburn 
Rating:
5.0

Customer did not leave a comment.

Ana Mello 
Rating:
5.0

Customer did not leave a comment.

Jon Depasquale 
Rating:
5.0

Excellent customer service and easy of renting and picking up!

Lorril Fong-Jean 
Rating:
5.0

Keep up the great customer service - friendliness and flexibility.

Luisa Lawrence 
Rating:
5.0

Customer did not leave a comment.

Victor Ruvalcaba 
Rating:
5.0

Customer did not leave a comment.

anthony douglas 
Rating:
5.0

Angel is always on top of his stuff, TY!!

TAMIE BARRAGAN 
Rating:
5.0

Wasn't sure where to park the truck when returning it.

Scott Faust 
Rating:
5.0

Angel the General Manager does a excellent job, very nice and professional

BRIAN FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Antonio Angel 
Rating:
2.0

Inform your security that customers may sometimes drop off the rental trucks at night and wait for a ride. Standing on the streets isn't safe so your customers may stand by the sidewalk in lights. Please don't threatening them by calling the POLICE for TRESPASSING!! My opinion it's not good for your business.

RON REAMS 
Rating:
5.0

The representative in the office was very polite and nice

Guadolpe gaykin 
Rating:
5.0

Very helpful and honest employees here

Hoa Phan 
Rating:
5.0

Customer did not leave a comment.

Shareen Sigmon 
Rating:
5.0

Customer did not leave a comment.

Scott Stanley 
Rating:
3.0

https://www.yelp.com/biz/u-haul-hayward-hayward-2?hrid=eFykV9n4mHH4RRZ1JBzI8A&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

sterlen roberts 
Rating:
5.0

Great staff!

Francisco Gatdula 
Rating:
5.0

I always rent from uhaul for my small business. Their equipment always gets the job done whenever I have a big order. Angel always explains everything so well down to a T so I understand my reservation. Even when I had issues, Angel always did a good job of resolving my issues. Thank you so much!

Linh Vo 
Rating:
5.0

Customer did not leave a comment.

Jonatan Lopez 
Rating:
1.0

Make sure your equipment is working and available.

Candace Lattimore 
Rating:
5.0

Customer did not leave a comment.

Hector Juarez 
Rating:
5.0

Izzy was GREAT....she went OVER and ABOVE to be helpful. She is a great representation of the Jackson St UHaul. Whenever i need anything from UHaul she and Jackson St will be my firat choice. Please make sure she knows how much i appreciated her great service and attention to detail

Charles Nelson 
Rating:
5.0

Great customer service. Thank you!!

Kathleen Moudy 
Rating:
3.0

Customer service staff was not professional. I returned rented vehicle on 03/06/2024 at 6:40 pm. Specially the lady who is working that time, she was so rude & non professional. She need to change her behavior. Picking time staff was so nice. Today’s The Maneger call me & solved my problem. Maneger was also nice. Thank you !

Chandra Dhital 
Rating:
5.0

Customer did not leave a comment.

Kay Davenport 
Rating:
5.0

Great customer service.

Linnio Davis 
Rating:
5.0

I had a great experience renting a few trucks from the Hayward location for a local move. Everytime I move, I make it a point to go this Uhaul, there are closer locations to me but this one is the best. Their service is always excellent and they go out of their way to make moving easy for you. Izzy is always so kind and helpful and this last time Izzy and Fatima made renting a breeze. Definitely would recommend them and will continue to use their truck rentals and propane service!

Ngocdung Le 
Rating:
5.0

Customer did not leave a comment.

Janice Azebu 
Rating:
4.0

The csr we met when picking up the truck, Izzy , was incredibly courteous and professional. She was also very knowledgeable and patiently answered all questions we had, as well as provided advice to make the use and return of the truck as smooth as possible. Her friendly demeanor and thorough processing is why I will be referring my friends to uhaul’s services and returning for future moving needs! Thank you Izzy!

Ricardo San Luis 
Rating:
5.0

Customer did not leave a comment.

Rafael Lipat 
Rating:
5.0

Customer did not leave a comment.

paul russo 
Rating:
5.0

Great job you guys!! Easy transaction and helpful workers!

Albert VanZanten 
Rating:
5.0

Nothing everything was great

LOREN STERLING 
Rating:
1.0

GET A NEW MANAGER AT THAT LOCATION, WE RENTED A 15' FOOT BOX TRUCK ON WEDNESDAY, SUPPOSED TO BRING BACK ON THURSDAY NEXT DAY . THURSDAY WAS RAINING ALL DAY WE COULD NOT FINISH TO UNLOAD NEEDED THE TRUCK ANOTHER DAY . WHEN WE RENTED THE MANAGER TOLD US DO NOT RETURN VEHICLE AFTER HOURS BECAUSE IF ANY PROBLEMS WE ARE RESPONSIBLE. MANAGER ALSO SAID THAT HE WOULD CHARGE US $100.00 IF RETURNED AFTER HOURS KEEP UNTIL NEXT DAY . FRIDAY MORNING WE CALLED THE LOCATION IN HAYWARD ON JACKSON TO TELL THEM WE NEEDED THE VEHICLE FRIDAY ALSO THEY BECAME UPSET THEY SAID THEY HAD RESERVATIONS WAITING FOR THE TRUCK . WE INFORMED THEM WE ORIGINALLY MADE AN APPOINTMENT AND HAD EVERY INTENTION OF RETURNING VEHICLE THURSDAY THE RAIN PREVENTED US FROM COMPLETING OUR MISSION SO AS WE INFORMED THE MANAGER " NO ONE IS GOD" WE CAN'T CONTROL THE WEATHER AND ALSO INFORMED THE MANAGER OUR MONEY IS GREEN JUST LIKE EVERYONE ELSE.SO IN CLOSING DON'T MAKE THE SAME MISTAKE WE MADE GO TO A DIFFERENT U-HAUL LOCATION OR BETTER THAN THAT GO TO HERTZ OR BUDGET THE RENT VEHICLES THIS MANAGER IS A DISASTER AT THAT LOCATION. WE WILL 100 PERCENT NEVER WASTE OUR MONEY THERE AGAIN . THIS LOCATION IS A NEGATIVE 5 STAR

Enzo Ceccoli 
Rating:
5.0

Friendly staff

Francisco Gatdula 
Rating:
4.0

Customer did not leave a comment.

Tom Monaghan 
Rating:
5.0

Oscar and Francisco work hard to represent U-Haul well and give customers the best experience!

Scott Lau 
Rating:
4.0

'

Peter Griesmaier 
Rating:
3.0

Customer did not leave a comment.

Melvin Camarena 
Rating:
5.0

Customer did not leave a comment.

Stephanie Green 
Rating:
5.0

Customer did not leave a comment.

Roger Daybell 
Rating:
5.0

Customer did not leave a comment.

susan marques 
Rating:
5.0

Amazing customer service every time I go in for a rental. Clean vans/trucks.

Queen Bean Espresso Catering 
Rating:
5.0

Customer did not leave a comment.

Ashlee Wilkins 
Rating:
5.0

Customer did not leave a comment.

Jack Ramsey 
Rating:
5.0

Very good location! The staff was very professional and courteous! The store itself was well stocked and had everything you would need for moving & Towing!

Ignacio Araquisstain 
Rating:
3.0

ADVERTISE REAL PRICES!!

Guadalupe Palomino 
Rating:
5.0

Goood

Victor m 
Rating:
4.0

Customer did not leave a comment.

Constance Arbogast 
Rating:
5.0

Staff was very accommodating and friendly.

Caleb Ng 
Rating:
5.0

Customer did not leave a comment.

Kevin Renner 
Rating:
4.0

Customer did not leave a comment.

Juan Gil 
Rating:
4.0

Nil

Paramjeet Mangat 
Rating:
4.0

Customer did not leave a comment.

brian donahue 
Rating:
5.0

I typically avoid city locations as workers are often disinterested and not as professional. However, Hayward was the only location where I could get the truck I needed so that became my rental location. I was very presently surprised. The staff was especially professional and friendly. Nice work!

William Martin 
Rating:
5.0

Everything was great, and everyone was very helpful!

Michael Mancini 
Rating:
4.0

Have employees say hello as customers enter the store.

Zenobia Lombard 
Rating:
5.0

Customer did not leave a comment.

Jack Ramsey 
Rating:
5.0

Customer did not leave a comment.

Ofahuluhelotu Takitaki 
Rating:
4.0

Izzy always gets us in and out quickly! great service.

TAMIE BARRAGAN 
Rating:
5.0

Customer did not leave a comment.

Mark Doyne 
Rating:
5.0

Customer did not leave a comment.

donald clarin 
Rating:
5.0

She was great with her service.

Jawad Saleh 
Rating:
5.0

I Was Very Happy with the Service Received

Debra Loggins 
Rating:
5.0

Customer did not leave a comment.

Grace Carnero 
Rating:
5.0

Customer did not leave a comment.

muhajid abdul 
Rating:
4.0

Customer did not leave a comment.

TAMIE BARRAGAN 
Rating:
5.0

Customer did not leave a comment.

MARTHA GROGG 
Rating:
5.0

Izzy, customer service rep, was extremely helpful! Original reservation was in San Leandro. Unfortunately, the auto transport was not available for pick up (previous customer late in returning). The San Leandro office transferred the reservation to Hayward. Everything was smooth! Truck drove well and returned in Arizona with no issues.

Cynthia Klingberg 
Rating:
5.0

Nice service

amir hopyani 
Rating:
5.0

Great customer service from Henry and Saul from checking in to Izzy and Angel at check out! Its really unfortunate that crime rate is up in the bay where ransoms are resorting to stealing ubaul trucks, despite it all, the team is letting us know what’s going on and still providing the best care. Thanks guys!

Linh Vo 
Rating:
2.0

I reserved a truck online. When we got to the location the manager indicated that the truck had been assigned to someone else because we hadn’t picked it up within an hour of the scheduled time. Please note that we tried to contact the site via phone to alert them that we were running 1.5 hours late but no one answered. Then he proceeded to upsell us to the next sized truck for an increased price instead of honoring the original quote. Upon returning the vehicle, I observed the same person not inspect a vehicle brought back by a female customer while thoroughly inspecting mine.

Jason Anderson 
Rating:
5.0

Customer did not leave a comment.

Johnny Stenback 
Rating:
4.0

The visor fell off and hit my partner in the face 5 minutes after we drove away.. maybe check the vehicles for safety

Genevieve Villanueva 
Rating:
5.0

Huge thanks to Izzy for the help! Everything was perfect and quick.

Julia Jackson 
Rating:
5.0

Customer did not leave a comment.

dina torres 
Rating:
3.0

Customer did not leave a comment.

David Burgos 
Rating:
4.0

Customer did not leave a comment.

Nalee Ouk 
Rating:
5.0

Customer did not leave a comment.

william Zeng 
Rating:
5.0

I THINK YOU NOT NEED TO IMPROVE NOTHING YOU HAVE THE RIGHT PEOPLE VERY FRIENDLY AND KIND IM REALLY SO HAPPY WITH THE HELP I GET FROM JAKSON BLVD LOCATION FROM NOW ON IS MY FAVORITE THANKS TO ALL OF YOU SPECIAL TO THE YOUNG GENTLEMEN HELP ME OUT

carlos martinez 
Rating:
5.0

Good service Saul is good person

Henry Cruz 
Rating:
1.0

Location was understaffed, took me about 45 minutes to get the vehicle I have reserved, the vehicle was not clean, it had a CHECK ENGINE light on, and barely any gas. I don’t think I would comeback to this location!!

Adriana Alvarado 
Rating:
5.0

They always have the best customer service! Izzy is always so helpful and makes sure everything is explained so I don’t have any unanswered questions about my rental

Linh Vo 
Rating:
5.0

This place was very helpful and customer service was excellent thank you so much for helping me. I am very satisfied with the service

john villegas 
Rating:
5.0

Customer did not leave a comment.

Robert Mackin 
Rating:
5.0

Customer did not leave a comment.

Andrew Wilkey 
Rating:
5.0

Customer did not leave a comment.

David Burgos 
Rating:
3.0

Customer did not leave a comment.

Jonathan Beck 
Rating:
5.0

For me your location was closer to my home. You had everything I ask for in stock. The prices was right. I got the job done. And I was happy. Keep in providing things. Thanks.

Nathaniel Giles 
No reviews have been submitted for this location.

Additional Services at this Location

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