The van I rented had a lot of dust on the dashboard and the fuel economy gauge wasn't working. It seemed to be stuck in one place even when the engine was off.
Kamil SCustomer Reviews for U-Haul of Farragut
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked a trailer up in the middle of a downpour. The owner went out and put my hitch on my car and hooked the trailer up for me. The staff at the desk had been very helpful with assisting me making previous arrangements.
TERRI LGood signage and dropoff procedures, Attendant came out right away.
David RConvenient and usually always has a vehicle to rent even last minute sometimes.
eric wVery good good service
Mike HWork with people don’t be a corporate robot. In times like this we need to all work together and be understanding of each others situation. I rented a 6x12 trailer for local day use and used it for an out of state. Dropped it off within 48hrs did not expect to pay for a local rate but absolutely did not think I’d be price gauged for $1,600+. Called in to both drop off and pickup address locations and spoke to corporate and NOBODY would help me with the bill as I said didn’t expect it to be free or 2 days local charge but $1,600+ for one day and dropped off in Southern Tennessee not Alaska or Washington state is ridiculous. Worst thing is I’m a U-Haul guy big supporter of the brand but the fact that nobody would help was nuts. Times are tough and we’re all trying our best to get by all I’m looking for is a little bit of empathy and humanity.
Jaime CThank you so much for the great service.
Susan KThe staff was very friendly and worked hard.
Audie TJust keep up the good work
RAYMOND GFast no problems and friendly
Gregory BThis is the second time I rented a 6 x 12 enclosed trailer from Farragut Uhaul. Both times the equipment was clean and well maintained. Bonnie is quiet the lady, made the experience great
william rThey called me one price for it to be installed in the bed of my truck then after getting there they told me it would be an extra $80 to have the seven way controller mounted in my bed so it was over $300 when I was quoted $143 so they went up on labor charges too after I'd already signed the contract for 143
Taylor JEverything was above average. Very happy with the installation. Will return again when necessary.
Michael OGreat thank you
Daniel cHitch was installed quickly at a good price. All U-haul employees I encountered were courteous, knowledgeable, and professional.
John HI had booked the Utility 6x12 trailer w/ ramp but realized once i was there that my UTV wouldn't fit. I asked the guys if they had a car trailer and they immediately changed my reservation and sent me on my way. Great service!
Douglas EI believe everything is ok Very curteous fast service
Jimmy JThe parking was unclear and the computer system was down when I arrived so I was unable to get a trailer until it started working, it would be good to have the ability to process transactions without the computer
Jeff WBrakes were very soft but did not know till on road. Service light did come on and it was noted at check in. Not sure if they were told from previous driver.
Carol JJohn was very helpful
gary dNo comments. Very excellent service.
Laura AI was considering installing the hitch myself but glad I chose U-Haul Farragut to do it. I was quoted an hourly rate, but did have some concerns when I was told there was a flat rate. However, when the job was done they did convert that to the hourly rate as I was told at the time of reservation. It was done in about an hour, and am very pleased. I am also glad I didnt tackle it myself.
Joe CLearn to answer the phone in person more..everything can't Always be answered on website
jimmy cStaff was very nice. Service was good. Everything was great until I got home and notices UHAUL stickers all over my brand new hitch. It made it look awful. It looks like I have a rental hitch on my vehicle. That should not be done without my knowledge and consent. Very upsetting to find when I had already left the facility which is an hour away from me.
JOANNE IThe price was absurd. Over $700 for 5 days for a van
Elise AOn a 6ft wide trailer with a 57" RAMP put the fact that the ramp is not 6ft WIDE IN HUGE PRINT so it really is visable
Chris OThe process was easy and simple.
Annalyn WExcellent customer service. Knowledgeable crew. Keep on keeping on.
FRANCIS OPeople were nice but truck had bungee cords holding on the bumper and steering was messed up
Kurtis PNothing, was an easy process
David AGreat job, all good
Alan JNo improvement here. I was very, very satisfied with the installation. It was quick and easy and I was out of there in no time. I highly recommend them for my next install. And yours as well.
Paul LAlways have a good experience at this location.
Angelia RFabulous experience… great help getting trailer situated on my truck… easy drop off… had minor issue with app still thinking I had trailer; contacted location and they remedied it immediately…. Grateful to live near this center… they’ve always been so helpful…
Stewart EOur truck did not have working lights for a trailer. We did not know until we hooked up our trailer with a full load. We were also not allowed to take a pick up transfer and had to drive out of our way to pick it up only to find out we couldn’t take it because of the non working lights.
Andrew MWas very convenient to rent a car hauler trailer. Called to reserve was short and easy. Trailer was ready I scheduled the pick up. Worked great. Will use again when the need arises.
Jeremy KCustomer service was great and very friendly
Danny VYour records of the both the mileage and fuel tank were wrong so that you tried to overcharge us. My husband caught it b4 leaving the facility and both were updated to show the correct amount. Very disappointing and although we will need a truck again, we will not trust you and your charging. Wyndham Hotels had a similar process for hotel rates. Put a higher rate in the res and if the guest catches it, apologize and change it. They called it the wink-wink program. I was the auditor who caught it.
Kim ANothing, great service at a very reasonable price!!!
Kirstina SI rented the trailer at 3/2/24 1:56 and I the trailer 23 hours after I rented it I have a photo of the trailer on their yard 3/3/24. 12:47pm. The young man that stood there and watched me unhook the trailer an push it in place said that he would check it back into the system. Well not only did he not help unhook the trailer but he failed to check it back into the system so I was charged for a cry’s day because of his laziness. I had to drive back up to the location on Monday to have them take off the extra day due to the employees laziness
Stacy DFastest service, clean equipment, grade prices, the owner took care of me really well
Andrey AFriendly professional service, job completed quickly and professionally. Great price as well!
Tracey WI was told one thing by the agent when renting the vehicle on the amount of miles included. When the vehicle was turned in I was told something completely different. This cost me an additional $81 in charges.
john hTruck was a bit dirty on the outside and had a low front tire when rented. Otherwise, it was a good experience.
Steve jNothing
David SVery friendly and a qell maintained vehicle
CAROL BEveryone did an excellent job! I was told that it would take about 2 1/2 hours to have the hitch installed. It only took 1 3/4 hours! The only thing I think could be improved is that the waiting area was cold. A little higher temperature would have made waiting more comfortable.
carol bStaff was very helpful and professional. They met all my expectations for service. In short, I cannot think of anything that could improve the operation of the Farragut location.
Michael CI think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.
Jerry B | Overall ExperienceWhen my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.
Patrick C | Overall ExperienceWe will definitely use this location again.
Richard W | Overall ExperienceGreat service and staff
Richard W | Overall ExperienceBrett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!
Derrick D | Overall ExperienceEveryone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help
warren p | Overall Experience