Customer Reviews for U-Haul of Farragut

8,620 reviews

10833 Kingston Pike   Knoxville, TN 37934
(In Farragut W Of Lovell Rd, West of the new Costco)

(865) 312-8175

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(865) 312-8175

10833 Kingston Pike
Knoxville, TN 37934
(In Farragut W Of Lovell Rd, West of the new Costco)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was considering installing the hitch myself but glad I chose U-Haul Farragut to do it. I was quoted an hourly rate, but did have some concerns when I was told there was a flat rate. However, when the job was done they did convert that to the hourly rate as I was told at the time of reservation. It was done in about an hour, and am very pleased. I am also glad I didnt tackle it myself.

Joe Childes 
Rating:
3.0

Learn to answer the phone in person more..everything can't Always be answered on website

jimmy criss 
Rating:
5.0

Staff was very nice. Service was good. Everything was great until I got home and notices UHAUL stickers all over my brand new hitch. It made it look awful. It looks like I have a rental hitch on my vehicle. That should not be done without my knowledge and consent. Very upsetting to find when I had already left the facility which is an hour away from me.

JOANNE ISARD 
Rating:
5.0

Customer did not leave a comment.

Michael Newton 
Rating:
5.0

Customer did not leave a comment.

Alan Carr 
Rating:
3.0

The price was absurd. Over $700 for 5 days for a van

Elise Arndt 
Rating:
3.0

Customer did not leave a comment.

Brenda Williams 
Rating:
5.0

Customer did not leave a comment.

STEVEN DRUMM 
Rating:
5.0

On a 6ft wide trailer with a 57" RAMP put the fact that the ramp is not 6ft WIDE IN HUGE PRINT so it really is visable

Chris Oehlerking 
Rating:
5.0

The process was easy and simple.

Annalyn White 
Rating:
5.0

Customer did not leave a comment.

Steven Barr 
Rating:
5.0

Excellent customer service. Knowledgeable crew. Keep on keeping on.

FRANCIS OHARA 
Rating:
3.0

People were nice but truck had bungee cords holding on the bumper and steering was messed up

Kurtis Parker 
Rating:
5.0

Customer did not leave a comment.

dennis plamondon 
Rating:
5.0

Nothing, was an easy process

David Ausmus 
Rating:
5.0

Great job, all good

Alan Jackson 
Rating:
5.0

No improvement here. I was very, very satisfied with the installation. It was quick and easy and I was out of there in no time. I highly recommend them for my next install. And yours as well.

Paul Lambert 
Rating:
3.0

Always have a good experience at this location.

Angelia Ryker 
Rating:
5.0

Customer did not leave a comment.

Terri Fisher 
Rating:
5.0

Fabulous experience… great help getting trailer situated on my truck… easy drop off… had minor issue with app still thinking I had trailer; contacted location and they remedied it immediately…. Grateful to live near this center… they’ve always been so helpful…

Stewart Ellington 
Rating:
5.0

Customer did not leave a comment.

Hunter Jacobs 
Rating:
4.0

Customer did not leave a comment.

Debra Tweed 
Rating:
5.0

Customer did not leave a comment.

Justin Thomas 
Rating:
4.0

Customer did not leave a comment.

Kathleen Brockelman 
Rating:
5.0

Customer did not leave a comment.

Brett Fender 
Rating:
3.0

Our truck did not have working lights for a trailer. We did not know until we hooked up our trailer with a full load. We were also not allowed to take a pick up transfer and had to drive out of our way to pick it up only to find out we couldn’t take it because of the non working lights.

Andrew Meylink 
Rating:
5.0

Was very convenient to rent a car hauler trailer. Called to reserve was short and easy. Trailer was ready I scheduled the pick up. Worked great. Will use again when the need arises.

Jeremy Koch 
Rating:
5.0

Customer service was great and very friendly

Danny Vo 
Rating:
5.0

Customer did not leave a comment.

Tom Manning 
Rating:
5.0

Customer did not leave a comment.

Abi Manning 
Rating:
2.0

Your records of the both the mileage and fuel tank were wrong so that you tried to overcharge us. My husband caught it b4 leaving the facility and both were updated to show the correct amount. Very disappointing and although we will need a truck again, we will not trust you and your charging. Wyndham Hotels had a similar process for hotel rates. Put a higher rate in the res and if the guest catches it, apologize and change it. They called it the wink-wink program. I was the auditor who caught it.

Kim Armour 
Rating:
5.0

Nothing, great service at a very reasonable price!!!

Kirstina Strohschein 
Rating:
4.0

Customer did not leave a comment.

Jean Kennary 
Rating:
5.0

Customer did not leave a comment.

Patricia Forgrave 
Rating:
4.0

I rented the trailer at 3/2/24 1:56 and I the trailer 23 hours after I rented it I have a photo of the trailer on their yard 3/3/24. 12:47pm. The young man that stood there and watched me unhook the trailer an push it in place said that he would check it back into the system. Well not only did he not help unhook the trailer but he failed to check it back into the system so I was charged for a cry’s day because of his laziness. I had to drive back up to the location on Monday to have them take off the extra day due to the employees laziness

Stacy Deloach 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Minn 
Rating:
5.0

Fastest service, clean equipment, grade prices, the owner took care of me really well

Andrey Antonenko 
Rating:
4.0

Customer did not leave a comment.

Susan Green 
Rating:
5.0

Customer did not leave a comment.

bill farry 
Rating:
5.0

Customer did not leave a comment.

Robert Dixon 
Rating:
5.0

Friendly professional service, job completed quickly and professionally. Great price as well!

Tracey Walker 
Rating:
5.0

Customer did not leave a comment.

Michael Insogna Jr. 
Rating:
4.0

Customer did not leave a comment.

Gary Rose 
Rating:
1.0

I was told one thing by the agent when renting the vehicle on the amount of miles included. When the vehicle was turned in I was told something completely different. This cost me an additional $81 in charges.

john harkins 
Rating:
4.0

Truck was a bit dirty on the outside and had a low front tire when rented. Otherwise, it was a good experience.

Steve jesssen 
Rating:
5.0

Customer did not leave a comment.

Vanessa Estes 
Rating:
4.0

Customer did not leave a comment.

LarryJoyce Chovancek 
Rating:
5.0

Nothing

David Scholl 
Rating:
5.0

Customer did not leave a comment.

Roger Voiles 
Rating:
5.0

Very friendly and a qell maintained vehicle

CAROL BUSH 
Rating:
5.0

Customer did not leave a comment.

GERHARD EISELE 
Rating:
5.0

Customer did not leave a comment.

Jeff Salyers 
Rating:
5.0

Everyone did an excellent job! I was told that it would take about 2 1/2 hours to have the hitch installed. It only took 1 3/4 hours! The only thing I think could be improved is that the waiting area was cold. A little higher temperature would have made waiting more comfortable.

carol bel 
Rating:
5.0

Staff was very helpful and professional. They met all my expectations for service. In short, I cannot think of anything that could improve the operation of the Farragut location.

Michael Costello 
Rating:
5.0

Customer did not leave a comment.

John Trace 
Rating:
5.0

Customer did not leave a comment.

Alison Gillen 
Rating:
5.0

Customer did not leave a comment.

Janie Hill 
Rating:
5.0

Customer did not leave a comment.

Randall Pickett 
Rating:
5.0

Customer did not leave a comment.

Demitrius Taylor 
Rating:
4.0

Customer did not leave a comment.

Joseph Meehan 
Rating:
2.0

This location beyond all other I’ve experienced is subpar. Between the young unwelcoming staff to the poorly maintained equipment, this location needs new management. The trailer we rented was not only ugly with the faded and healed paint/labels on the outside, but it was next to impossible to disconnect because the hitch knob was so rusted. This is truly the last time I will ever use this location.

Brian Claflin 
Rating:
5.0

Great fast service thankyou

Frederick Haas 
Rating:
5.0

Customer did not leave a comment.

GERHARD EISELE 
Rating:
5.0

Customer did not leave a comment.

Rickey Williams 
Rating:
5.0

Staff were very friendly and hitch installation was solid and neat.

Joseph Foust 
Rating:
5.0

Customer did not leave a comment.

robert ferguson 
Rating:
4.0

Customer did not leave a comment.

Michael Cash 
Rating:
4.0

John was very helpful in assisting us with the rental

Eddie Wysmierski 
Rating:
5.0

Customer did not leave a comment.

Todd Bergeson 
Rating:
5.0

Customer did not leave a comment.

Tina McNew 
Rating:
5.0

Customer did not leave a comment.

Michael McQuaid 
Rating:
4.0

Customer did not leave a comment.

Kathy Forbes 
Rating:
5.0

Customer did not leave a comment.

Sharon Young 
Rating:
3.0

Customer did not leave a comment.

Gary Kobialka 
Rating:
5.0

Customer did not leave a comment.

James Palmer 
Rating:
4.0

Customer did not leave a comment.

William Armstrong 
Rating:
5.0

Customer did not leave a comment.

BLAIR ALLEY 
Rating:
5.0

I love our local Farragut U-Haul. I own an organizing business and come to your location frequently. I enjoy the team and they always have what I need!!

danielle panzera 
Rating:
5.0

Fast and professional service!

Kelly Chaffin 
Rating:
5.0

Customer did not leave a comment.

DAVID CLARK 
Rating:
2.0

It seems like this uhaul location do not like to do business. I rented a u haul 2 weeks in advance for an early pick up and drop off. when i arrived, the unit was not ready and was actually still covered in snow and stuck in the parking lot. It took more than 1 hour for me and the employees to remove the snow from the truck. In fact, one of the employees just headed inside to the warmth while me and the other guy chiseled at the windshield and tried to get the truck in working condition. Overall the truck was fine, but the experience with the people at this U-Haul has been lackluster. They do not engage with customers when they walk in the door and it appears do the bare minimum to get business. I will not be visiting this location again

Wes McNab 
Rating:
5.0

Customer did not leave a comment.

Miryana Eichelberger 
Rating:
5.0

Just make sure that the drop off location is valid. My original drop off location was at a closed business, and this did cause some issues when I called the scheduling center. First call was with an agent who was not at all helpful, but follow up calls were with agents who were fantastic.

Shawn krise 
Rating:
5.0

Nothing, everything' went well

william rieman 
Rating:
5.0

Customer did not leave a comment.

Penny Perry 
Rating:
5.0

Customer did not leave a comment.

Lynda Parker 
Rating:
5.0

Used the app to keep from doing “everything at the counter,” on arrival. When I checked in, the app had not worked properly and was a waste of time. I did everything again at the counter. However… it doesn’t take but 5 or so minutes at the counter!!!

Sheila Pack 
Rating:
5.0

Staff made check out and check in incredible quick, easy, and painless.

Joseph Meehan 
Rating:
4.0

This was a very bad experience. Not this locations fault but overall bad. I had an appointment at the Rutledge Pike location and they cancelled saying that the parts did not arrive on time. I had to cancel reservations and reschedule airline flights. Then when the part arrived, the installation was canceled because the installer was injured. Come to find out, the Kingston Pike location had the parts onsite all the time and I had to reschedule it there. Very costly to me and disappointing.

steve cleek 
Rating:
5.0

Pick-Up Employee was very courteous, offered to connect the trailer, and pointed out that we did not have a connection for the lights. He wasn't under any sort of obligation to do this from a legal standpoint but he sure as heck helped me prevent a ticket or getting pulled over. I am very pleased with UHAUL in this regard. I must also note that our trailer had perfect tire pressure, functioning lights, clean interior, and operated like a charm on the highway.

Christopher Naranjo 
Rating:
5.0

Customer did not leave a comment.

Barbara Wasilko 
Rating:
5.0

Customer did not leave a comment.

Boston McCown 
Rating:
5.0

Customer did not leave a comment.

Eric Himmelreich 
Rating:
5.0

Customer did not leave a comment.

Maria Snow 
Rating:
5.0

Customer did not leave a comment.

Dianne Spicer 
Rating:
5.0

Customer did not leave a comment.

Jeff Maddox 
Rating:
5.0

Customer did not leave a comment.

Andrea Azevedo 
Rating:
5.0

Complimentary dolly rentals

Blake Williams 
Rating:
5.0

Customer did not leave a comment.

Eric Fogel 
Rating:
5.0

Awesome place with a very nice rate. If you need to do some moving intown, Get the truck here and relax. i got 15' truck for only $45 - 6 hours. Awesome . Btw, you better rent the truck in early morning, since the traffic is good for your driving.

Trong Nguyen 
Rating:
3.0

I think more staff would move rentals along better. To long wait time with too men handling customers, check outs etc.

Jerry Brownell  |  Overall Experience 
Rating:
5.0

When my U-Box arrived at U-Haul of Farragut damaged, Josh Black handled my situation professionally and with great care. I will recommend U-Haul of Farragut to all my family and friends.

Patrick Card  |  Overall Experience 
Rating:
5.0

We will definitely use this location again.

Richard Williams  |  Overall Experience 
Rating:
5.0

Great service and staff

Richard Williams  |  Overall Experience 
Rating:
5.0

Brett was a super nice guy who was willing to help me with everything I needed. From hitching up my trailer to filling propane tanks. Can’t say enough good things about him and the the facility!

Derrick Doehler  |  Overall Experience 
Rating:
5.0

Everyone was great. Made the experience smooth and easy. I appreciate everyone’s friendliness and their help

warren perdue  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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