Customer Reviews for U-Haul of Fair Field

4,418 reviews

1528 9th Ave   Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

(304) 525-0814

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(304) 525-0814

1528 9th Ave
Huntington, WV 25701
(Corner of 9th Ave and Hal Greer Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Trailer was dirty and tires were not maintained. People were nice however

Ryan Williams 
Rating:
5.0

Customer did not leave a comment.

Wendell Hunter 
Rating:
4.0

Heather was very helpful and polite.

Bob Murray 
Rating:
3.0

Customer did not leave a comment.

GREGORY RIDEOUT 
Rating:
3.0

I had reserved a 15’ truck. Apparently my truck was given to someone who has the same last name as me. My name is Tracie Murphy. I’m not happy about this at all.

TRACIE MURPHY 
Rating:
5.0

Customer did not leave a comment.

Ona Bowman 
Rating:
5.0

Check in and the extension process was flawless. The employees are very friendly and professional. This is the only local Uhaul location I consider when needing a van.

Wendell Hunter 
Rating:
4.0

Keep up the same service.

Bobby Murray 
Rating:
5.0

Customer did not leave a comment.

david Wise 
Rating:
5.0

This location always provides fast, friendly and professional service.

David Burnette 
Rating:
5.0

Customer did not leave a comment.

Mark Pemberton 
Rating:
4.0

Stop charging people for broken stuff the workers are not checking out properly. I told the lady a tire strap on the car dolly was broken and she charged me for it

scott schroath 
Rating:
5.0

Customer did not leave a comment.

Mark Thompson 
Rating:
5.0

Improve waiting area

John hughes 
Rating:
4.0

Customer did not leave a comment.

Robert Conley 
Rating:
5.0

The employees at check out and check in were very friendly and professional. By far my best Uhaul experience ever.

Wendell Hunter 
Rating:
1.0

The amount of gas in the vehicle didn't match what was on my contract and I left the vehicle with more gas in it than when I was given it. Still charged me for gas. Not cool. I demand a refund or I'm calling a lawyer. Thanks

Matthew Turley 
Rating:
5.0

Customer did not leave a comment.

CAROLYN MARSHALL 
Rating:
5.0

Customer did not leave a comment.

Jennifer Willis 
Rating:
5.0

Please make sure back door is closed to prevent inside of truck getting wet.

Dwight Bailey 
Rating:
4.0

Customer did not leave a comment.

Retta Brady 
Rating:
3.0

Smelled like an ashtray upon entering the cab. The driver's mirror was so loose, it kept dropping down while driving. Used packing tape to secure mirror to continue the drive.

Douglas Haynes 
Rating:
4.0

Customer did not leave a comment.

Izaak Seaberg 
Rating:
2.0

Why charge more money when you come back on time, under the miles that was suggested and the truck is clean?!

Cameron Mccomas 
Rating:
5.0

Nothing

John Gustavsson 
Rating:
4.0

Customer did not leave a comment.

Billy Scarberry 
Rating:
4.0

Customer did not leave a comment.

Charity Damron 
Rating:
5.0

It was standing room only, just wanted to drop it off! Only 2 people working and no back up

Dianna Spears 
Rating:
5.0

Customer did not leave a comment.

Laura taylor 
Rating:
5.0

Have more employees like Tim Adkins. He was knowledgeable of how to get my U-Boxes picked up and loaded for me. Tim was more helpful than any other people than I tried to work with on my move.

Kenneth Collier 
Rating:
5.0

Customer did not leave a comment.

Sara Fuller 
Rating:
5.0

Best Location to get a uhaul in the tri state area

TYLER DAVIS 
Rating:
5.0

Barbara was wonderful. She helped me work through some issues a few different times, including when the shipping division of U-Haul tried to gouge me by raising my rates 2000 additional dollars after the reservation had begun. She talked to them and insisted that they honor the original quote.

Barrett Steele 
Rating:
5.0

The rear door would not shut without incredible force. It took no less than 3 times to close and latch it.

Joseph Nelson 
Rating:
5.0

Heather is AWESOME!! She is by far the nicest employee I met and made everything easy and quick.

Nancy James 
Rating:
5.0

Needs a bigger parking lot.

Rachel Murphy 
Rating:
5.0

Customer did not leave a comment.

Robert Wilhelm 
Rating:
4.0

I complied and returned the vehicle with the gas received when I pitch up the vehicle. And o still got charged the $30 fuel service fee and 4gal of gas. So over charged for a customer that complied and returned the vehicle as I should have.

Ronnie Jeffers 
Rating:
5.0

Customer did not leave a comment.

BRIAN BENNETT 
Rating:
5.0

Customer did not leave a comment.

Philip Flowers 
Rating:
5.0

Customer did not leave a comment.

Derick Miller 
Rating:
3.0

The trailer was ok but misunderstood. No one took the time to convey that this was a straight axle (no suspension) trailer. The trailer was ok (clean) for a trailer but it nearly beat my truck to death to pull. Would not recommend to any family or friend. Thanks 2024 Sussk

Chuck Watts 
Rating:
4.0

Friendly and professional staff. Made changes without hesitation. Supplies well stocked

Robert L Markins 
Rating:
3.0

Go back to having employees walk with and check vehicle. Not everyone is knowledgeable about uploading photos. I got a truck mileage and gad was totally different from my papers. Their answer was take a picture, when the adjustment could have been made right then. The truck had 8 miles more on it then what it said. Thankfully a Manger did make it right once I showed him my phone. To me this is not my job to self truck a truck then prove to you anything not accurate. Go back to the old ways.

Jeff Hairston 
Rating:
1.0

you charged me $20 extra for no reason

Alexandra Monday 
Rating:
3.0

Customer did not leave a comment.

James Woods 
Rating:
5.0

Customer did not leave a comment.

Judith Esson 
Rating:
5.0

Customer did not leave a comment.

Chad Hutchens 
Rating:
5.0

The folks here are always great. The locations footprint is too small and makes the parking lot a cluster fuck. Staff is overstretched but always pleasant.

Nathaniel Crain 
Rating:
1.0

Very rude manager Jason K

Jemaine Saunders 
Rating:
3.0

Customer did not leave a comment.

BRITTANY KNOX 
Rating:
5.0

Customer did not leave a comment.

Betsy Wilson 
Rating:
3.0

The Huntington location is too small. There is no place for regular parking. The cabin of the truck reeked of cigarette smoke.

Andrew Chilian 
Rating:
5.0

Pricy

Boyd Findley 
Rating:
3.0

Took forever for someone to come to the service counter. I reserved my truck 2 weeks in advance and asked for an appliance dolly and this store did not have any.

Paula Miller-Peoples 
Rating:
4.0

Customer did not leave a comment.

Benjamin Price 
Rating:
4.0

Customer did not leave a comment.

Charles Jones 
Rating:
5.0

The manager took responsibility for a misunderstanding and corrected everything in an extremely decent way. All is good.

Michael Bisbee 
Rating:
4.0

Customer did not leave a comment.

Glenna Hatfield 
Rating:
5.0

Customer did not leave a comment.

Howard Claypool 
Rating:
5.0

So far we're very happy to do business with this uhaul rental spot. Each time we rent, online or in person, reservation of equipment is simple and quick. Everyone we've met have been friendly and professional.

Esther Bolin 
Rating:
5.0

Customer did not leave a comment.

james mathias 
Rating:
4.0

Customer did not leave a comment.

William Caudill 
Rating:
5.0

Wow what a different experience from my pick up I couldn’t have asked for a better experience the people were awesome I would definitely recommend this location

krista triplett 
Rating:
5.0

Great service on both ends

Paul Williamson 
Rating:
5.0

Great service on both ends

Paul williamson 
Rating:
5.0

Customer did not leave a comment.

Tammy Reynolds 
Rating:
5.0

Very very good customer

Onetha Garrett 
Rating:
5.0

Barbara is very nice and helpful!

Jennifer Rivard 
Rating:
4.0

Staff was kind when my card got declined and I was able to extend my reservation to the next day when my student loans came through.

ALLIE PETTY 
Rating:
5.0

Customer did not leave a comment.

KEN CHEN 
Rating:
3.0

I only used the truck for 34 miles and not the whole hours. I was charged 259.00 and haven't recieved any kind of reimbursement for being over charged. When should I get some money back. Plus I was never told how much it was and handed the keys.

Mary Smith 
Rating:
5.0

Everyone was helpful, and the lady went well above and beyond to make sure I had everything I needed . She is a great people person and employee I’m sure .

patrick lippert 
Rating:
5.0

Customer did not leave a comment.

Michael Gibson 
Rating:
5.0

Customer did not leave a comment.

Dreama Gigandet 
Rating:
5.0

Customer did not leave a comment.

Alan GATES 
Rating:
5.0

Heather is a great employee and has helped me out on numerous reservations. Highly recommended individual.

Darius Hadi-Sadegh 
Rating:
1.0

Get a new employee. This one was rude and lazy.

Alben Lewis 
Rating:
5.0

Staff was friendly and great to work with!

Bridget Cooper 
Rating:
4.0

The staff was very helpfull and courteous.

Dennis Lyons 
Rating:
5.0

Have all Dollys at location.

Bruce Johnston 
Rating:
5.0

The guy who assisted me was great and the young lady was also very helpful!

James Shelton 
Rating:
5.0

Very helpful

Fern Nelson 
Rating:
5.0

Customer did not leave a comment.

Thomas Perry 
Rating:
5.0

Customer did not leave a comment.

Michael Sedlak 
Rating:
3.0

I was told to take a picture of the gas gauge before I left and I’m glad I did. When I picked up the U-Haul, it was at less than an eighth of a tank. I brought it back slightly above an eighth of a tank. When checking out, I was told that the record said it was at half a tank when I got it and that it would be $70 extra to get it filled back up. It is ridiculous to use a system that inaccurate.

Derrick Bowen 
Rating:
5.0

Not a thing. It was clean when we got it. Trina was excellent very friendly as of other staff members i give them 100 percent out of your 10

Hellen Wise 
Rating:
5.0

The general manager Jason was great in helping me with everything.

Fern Nelson 
Rating:
5.0

The experience was great so I have no recommendations in the negative at this time. Employees are friendly, courteous and knowledgeable. I come to this site each time I need a rental of any size.

ester bolin 
Rating:
5.0

Had a very good experience and staff is very friendly

Brady Turley 
Rating:
3.0

I denied insurance coverage at the counter. When I got the receipt after return, it showed I was charged $15 for "Safe Move" despite this, and the employee working then couldnt refund my money, and could only suggest I call the 800 number for "claims". After 12 minutes on hold, the claims people were confused I'd called them - it wasnt an insurance problem... Later, someone from the location did call me and say they'd refund the $15, but its not showing in my bank acct yet. It was a hassle and Uhaul wouldve ripped me off for $15 if I hadnt been vigilant. You should get me a free rental for this!

Larry Sullivan 
Rating:
3.0

To have the equipment I asked for a week prior. No dollies = less money. if ya didn't notice. Home depot has then ALWAYS.

James Devoy 
Rating:
5.0

You guy's were great,, I had problems with my credit card making the final payment. And your agent Trina took her time to explain to me how to access money that I had in my PayPal. I really appreciate all of her help.thank you for going above and beyond for the customer.

RHONDA BUSH 
Rating:
5.0

Customer did not leave a comment.

Steven Little 
Rating:
3.0

Parking lot is a little small for the average driver, but customer service is above average and they go out of their way to make the rental experience easy.

Dane Beckett 
Rating:
1.0

Charged me a fuel fee when truck was returned with exactly the same amount of fuel when rented.

Gabriel Day 
Rating:
5.0

Customer did not leave a comment.

Tyler Moon 
Rating:
2.0

Dropping the truck off was easy but the lady just wanted the key and said thanks and have a nice day. Did t ask if there was any problems nor did she want to look the truck over before I left which I would have felt more comfortable with. Just not that professional.

anthonys rogers 
Rating:
1.0

I was overcharged for a rental I returned last week. I returned the rental on the expected day and was only an hour later than the time I picked it up and they charged me for an extra day. Which overdrafts my bank account. Horrible service. I'll never rent from them ever again!!!

Craig Armstrong 
Rating:
5.0

I have used this location before. It is my go-to and extremely helpful every time.

Veronica Kearney 
No reviews have been submitted for this location.

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