Trailer was dirty and tires were not maintained. People were nice however
Ryan WilliamsCustomer Reviews for U-Haul of Fair Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Heather was very helpful and polite.
Bob MurrayI had reserved a 15’ truck. Apparently my truck was given to someone who has the same last name as me. My name is Tracie Murphy. I’m not happy about this at all.
TRACIE MURPHYCheck in and the extension process was flawless. The employees are very friendly and professional. This is the only local Uhaul location I consider when needing a van.
Wendell HunterKeep up the same service.
Bobby MurrayThis location always provides fast, friendly and professional service.
David BurnetteStop charging people for broken stuff the workers are not checking out properly. I told the lady a tire strap on the car dolly was broken and she charged me for it
scott schroathImprove waiting area
John hughesThe employees at check out and check in were very friendly and professional. By far my best Uhaul experience ever.
Wendell HunterThe amount of gas in the vehicle didn't match what was on my contract and I left the vehicle with more gas in it than when I was given it. Still charged me for gas. Not cool. I demand a refund or I'm calling a lawyer. Thanks
Matthew TurleyPlease make sure back door is closed to prevent inside of truck getting wet.
Dwight BaileySmelled like an ashtray upon entering the cab. The driver's mirror was so loose, it kept dropping down while driving. Used packing tape to secure mirror to continue the drive.
Douglas HaynesWhy charge more money when you come back on time, under the miles that was suggested and the truck is clean?!
Cameron MccomasNothing
John GustavssonIt was standing room only, just wanted to drop it off! Only 2 people working and no back up
Dianna SpearsHave more employees like Tim Adkins. He was knowledgeable of how to get my U-Boxes picked up and loaded for me. Tim was more helpful than any other people than I tried to work with on my move.
Kenneth CollierBest Location to get a uhaul in the tri state area
TYLER DAVISBarbara was wonderful. She helped me work through some issues a few different times, including when the shipping division of U-Haul tried to gouge me by raising my rates 2000 additional dollars after the reservation had begun. She talked to them and insisted that they honor the original quote.
Barrett SteeleThe rear door would not shut without incredible force. It took no less than 3 times to close and latch it.
Joseph NelsonHeather is AWESOME!! She is by far the nicest employee I met and made everything easy and quick.
Nancy JamesNeeds a bigger parking lot.
Rachel MurphyI complied and returned the vehicle with the gas received when I pitch up the vehicle. And o still got charged the $30 fuel service fee and 4gal of gas. So over charged for a customer that complied and returned the vehicle as I should have.
Ronnie JeffersThe trailer was ok but misunderstood. No one took the time to convey that this was a straight axle (no suspension) trailer. The trailer was ok (clean) for a trailer but it nearly beat my truck to death to pull. Would not recommend to any family or friend. Thanks 2024 Sussk
Chuck WattsFriendly and professional staff. Made changes without hesitation. Supplies well stocked
Robert L MarkinsGo back to having employees walk with and check vehicle. Not everyone is knowledgeable about uploading photos. I got a truck mileage and gad was totally different from my papers. Their answer was take a picture, when the adjustment could have been made right then. The truck had 8 miles more on it then what it said. Thankfully a Manger did make it right once I showed him my phone. To me this is not my job to self truck a truck then prove to you anything not accurate. Go back to the old ways.
Jeff Hairstonyou charged me $20 extra for no reason
Alexandra MondayThe folks here are always great. The locations footprint is too small and makes the parking lot a cluster fuck. Staff is overstretched but always pleasant.
Nathaniel CrainVery rude manager Jason K
Jemaine SaundersThe Huntington location is too small. There is no place for regular parking. The cabin of the truck reeked of cigarette smoke.
Andrew ChilianPricy
Boyd FindleyTook forever for someone to come to the service counter. I reserved my truck 2 weeks in advance and asked for an appliance dolly and this store did not have any.
Paula Miller-PeoplesThe manager took responsibility for a misunderstanding and corrected everything in an extremely decent way. All is good.
Michael BisbeeSo far we're very happy to do business with this uhaul rental spot. Each time we rent, online or in person, reservation of equipment is simple and quick. Everyone we've met have been friendly and professional.
Esther BolinWow what a different experience from my pick up I couldn’t have asked for a better experience the people were awesome I would definitely recommend this location
krista triplettGreat service on both ends
Paul WilliamsonGreat service on both ends
Paul williamsonVery very good customer
Onetha GarrettBarbara is very nice and helpful!
Jennifer RivardStaff was kind when my card got declined and I was able to extend my reservation to the next day when my student loans came through.
ALLIE PETTYI only used the truck for 34 miles and not the whole hours. I was charged 259.00 and haven't recieved any kind of reimbursement for being over charged. When should I get some money back. Plus I was never told how much it was and handed the keys.
Mary SmithEveryone was helpful, and the lady went well above and beyond to make sure I had everything I needed . She is a great people person and employee I’m sure .
patrick lippertHeather is a great employee and has helped me out on numerous reservations. Highly recommended individual.
Darius Hadi-SadeghGet a new employee. This one was rude and lazy.
Alben LewisStaff was friendly and great to work with!
Bridget CooperThe staff was very helpfull and courteous.
Dennis LyonsHave all Dollys at location.
Bruce JohnstonThe guy who assisted me was great and the young lady was also very helpful!
James SheltonVery helpful
Fern NelsonI was told to take a picture of the gas gauge before I left and I’m glad I did. When I picked up the U-Haul, it was at less than an eighth of a tank. I brought it back slightly above an eighth of a tank. When checking out, I was told that the record said it was at half a tank when I got it and that it would be $70 extra to get it filled back up. It is ridiculous to use a system that inaccurate.
Derrick BowenNot a thing. It was clean when we got it. Trina was excellent very friendly as of other staff members i give them 100 percent out of your 10
Hellen WiseThe general manager Jason was great in helping me with everything.
Fern NelsonThe experience was great so I have no recommendations in the negative at this time. Employees are friendly, courteous and knowledgeable. I come to this site each time I need a rental of any size.
ester bolinHad a very good experience and staff is very friendly
Brady TurleyI denied insurance coverage at the counter. When I got the receipt after return, it showed I was charged $15 for "Safe Move" despite this, and the employee working then couldnt refund my money, and could only suggest I call the 800 number for "claims". After 12 minutes on hold, the claims people were confused I'd called them - it wasnt an insurance problem... Later, someone from the location did call me and say they'd refund the $15, but its not showing in my bank acct yet. It was a hassle and Uhaul wouldve ripped me off for $15 if I hadnt been vigilant. You should get me a free rental for this!
Larry SullivanTo have the equipment I asked for a week prior. No dollies = less money. if ya didn't notice. Home depot has then ALWAYS.
James DevoyYou guy's were great,, I had problems with my credit card making the final payment. And your agent Trina took her time to explain to me how to access money that I had in my PayPal. I really appreciate all of her help.thank you for going above and beyond for the customer.
RHONDA BUSHParking lot is a little small for the average driver, but customer service is above average and they go out of their way to make the rental experience easy.
Dane BeckettCharged me a fuel fee when truck was returned with exactly the same amount of fuel when rented.
Gabriel DayDropping the truck off was easy but the lady just wanted the key and said thanks and have a nice day. Did t ask if there was any problems nor did she want to look the truck over before I left which I would have felt more comfortable with. Just not that professional.
anthonys rogersI was overcharged for a rental I returned last week. I returned the rental on the expected day and was only an hour later than the time I picked it up and they charged me for an extra day. Which overdrafts my bank account. Horrible service. I'll never rent from them ever again!!!
Craig ArmstrongI have used this location before. It is my go-to and extremely helpful every time.
Veronica Kearney