I specified that the truck MUST come with a dolly. It did not. We had to borrow a piece of junk dolly which we had to repair to even use.
RHONDA SCustomer Reviews for U-Haul of Fair Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick up and check up
Frankie WCustomer service has been very amazing. They do a great job of getting you in and out really quick and explaining everything to you.
Patricia LThe staff is amazing! Mr Kerns was so helpful and informative and friendly. The regional office called me the day before and helped me with pricing a tow dolly add on. The truck had a serious safety issue with the passenger side mirror: the arm kept swinging in and wouldn’t lock in place, requiring us to get off the road in busy freeway traffic and readjust it to see on that side. The drivers side door was a pain too, as an old dent prevented it from shutting without slamming it. There were cigarette burns inside too. But the staff was wonderful!!! I can’t express that enough!
Sonja CExcellent service
Dianna SThe U-Haul automated phone system is bad. You cannot get to a human easily and the options are limited. I had to hear the promotion for the U-Haul app at least a doze times while in automated system. Also, once I got the truck home, I realized they forgot to put the blankets and dollies in the cargo area. It took about 40 minutes round trip to get them-they loaded the stuff in back of truck and when I got home, I noticed they still did not include the appliance dolly. In meantime, I had a 4 people from a professional moving company waiting, at $200 per hour!!!!!!. While I got the small credit for the appliance dolly not received, I think I should have received a discount on the overall rental given my out of pocket expense with the movers that was attributable to U-Haul error.
George SI put extra gas in it so i feel i was way over charged
scott cNo employees present on the lot when I returned the trailer so I did the self return option
Aaron FNo improvements needed the staff was very polite and very professional. I would recommend this U-Haul location to anyone.
JAMES JTrailer was dirty and tires were not maintained. People were nice however
Ryan WHeather was very helpful and polite.
Bob MI had reserved a 15’ truck. Apparently my truck was given to someone who has the same last name as me. My name is Tracie Murphy. I’m not happy about this at all.
TRACIE MCheck in and the extension process was flawless. The employees are very friendly and professional. This is the only local Uhaul location I consider when needing a van.
Wendell HKeep up the same service.
Bobby MThis location always provides fast, friendly and professional service.
David BStop charging people for broken stuff the workers are not checking out properly. I told the lady a tire strap on the car dolly was broken and she charged me for it
scott sImprove waiting area
John hThe employees at check out and check in were very friendly and professional. By far my best Uhaul experience ever.
Wendell HThe amount of gas in the vehicle didn't match what was on my contract and I left the vehicle with more gas in it than when I was given it. Still charged me for gas. Not cool. I demand a refund or I'm calling a lawyer. Thanks
Matthew TPlease make sure back door is closed to prevent inside of truck getting wet.
Dwight BSmelled like an ashtray upon entering the cab. The driver's mirror was so loose, it kept dropping down while driving. Used packing tape to secure mirror to continue the drive.
Douglas HWhy charge more money when you come back on time, under the miles that was suggested and the truck is clean?!
Cameron MNothing
John GIt was standing room only, just wanted to drop it off! Only 2 people working and no back up
Dianna SHave more employees like Tim Adkins. He was knowledgeable of how to get my U-Boxes picked up and loaded for me. Tim was more helpful than any other people than I tried to work with on my move.
Kenneth CBest Location to get a uhaul in the tri state area
TYLER DBarbara was wonderful. She helped me work through some issues a few different times, including when the shipping division of U-Haul tried to gouge me by raising my rates 2000 additional dollars after the reservation had begun. She talked to them and insisted that they honor the original quote.
Barrett SThe rear door would not shut without incredible force. It took no less than 3 times to close and latch it.
Joseph NHeather is AWESOME!! She is by far the nicest employee I met and made everything easy and quick.
Nancy JNeeds a bigger parking lot.
Rachel MI complied and returned the vehicle with the gas received when I pitch up the vehicle. And o still got charged the $30 fuel service fee and 4gal of gas. So over charged for a customer that complied and returned the vehicle as I should have.
Ronnie JThe trailer was ok but misunderstood. No one took the time to convey that this was a straight axle (no suspension) trailer. The trailer was ok (clean) for a trailer but it nearly beat my truck to death to pull. Would not recommend to any family or friend. Thanks 2024 Sussk
Chuck WFriendly and professional staff. Made changes without hesitation. Supplies well stocked
Robert LGo back to having employees walk with and check vehicle. Not everyone is knowledgeable about uploading photos. I got a truck mileage and gad was totally different from my papers. Their answer was take a picture, when the adjustment could have been made right then. The truck had 8 miles more on it then what it said. Thankfully a Manger did make it right once I showed him my phone. To me this is not my job to self truck a truck then prove to you anything not accurate. Go back to the old ways.
Jeff Hyou charged me $20 extra for no reason
Alexandra MThe folks here are always great. The locations footprint is too small and makes the parking lot a cluster fuck. Staff is overstretched but always pleasant.
Nathaniel CVery rude manager Jason K
Jemaine SThe Huntington location is too small. There is no place for regular parking. The cabin of the truck reeked of cigarette smoke.
Andrew CPricy
Boyd FTook forever for someone to come to the service counter. I reserved my truck 2 weeks in advance and asked for an appliance dolly and this store did not have any.
Paula MThe manager took responsibility for a misunderstanding and corrected everything in an extremely decent way. All is good.
Michael BSo far we're very happy to do business with this uhaul rental spot. Each time we rent, online or in person, reservation of equipment is simple and quick. Everyone we've met have been friendly and professional.
Esther BWow what a different experience from my pick up I couldn’t have asked for a better experience the people were awesome I would definitely recommend this location
krista tGreat service on both ends
Paul WGreat service on both ends
Paul wVery very good customer
Onetha GBarbara is very nice and helpful!
Jennifer RStaff was kind when my card got declined and I was able to extend my reservation to the next day when my student loans came through.
ALLIE PI only used the truck for 34 miles and not the whole hours. I was charged 259.00 and haven't recieved any kind of reimbursement for being over charged. When should I get some money back. Plus I was never told how much it was and handed the keys.
Mary SEveryone was helpful, and the lady went well above and beyond to make sure I had everything I needed . She is a great people person and employee I’m sure .
patrick l