Customer Reviews for U-Haul of Elysian Field

7,475 reviews

3904 Nolensville Pike   Nashville, TN 37211
(Across street from Plaza Mariachi and Castle Dental, After hours key drop slot is on the right of sliding glass doors)

(615) 832-2024

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 832-2024

3904 Nolensville Pike
Nashville, TN 37211
(Across street from Plaza Mariachi and Castle Dental, After hours key drop slot is on the right of sliding glass doors)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Trey was very helpful.

Tom Mulgrew 
Rating:
5.0

Trey Lowe was very informative/courtesy/patience. I enjoyed talking with him and because of him that is the only location I will use in the future.

ORLANDO REED 
Rating:
5.0

Prices on the gas, mileage lower

Travis Harris 
Rating:
5.0

Customer did not leave a comment.

Sandra Keller 
Rating:
5.0

Customer did not leave a comment.

Jeff Nicks 
Rating:
5.0

Employee helping me was very helpful and appreciated me explaining all of the issues.

David Richards 
Rating:
2.0

Wasn’t supposed to be my pickup location. When I contacted about getting it moved because this location was now extremely inconvenient for me they were rude and not helpful whatsoever and as a result it costed me extra money I should’ve have had to pay.

David Mahan Rigsby 
Rating:
3.0

I realize they are short staffed, lots of people are. But the wait time was excessive. I did my homework online - pictures of my driver's license, credit card info, etc. I'm glad we can do that now. Everybody should. It would speed up the process. Equipment was clean and ran well. It's good to know that U-Haul is there when I need you. Thanks

CASEY LUTTON 
Rating:
5.0

I rent all over the USA (34 states) and this is one of the top 3 in the USA!!!!!!!!!!!!!!!

Richard Burton 
Rating:
5.0

Customer did not leave a comment.

Dorothy Smith 
Rating:
5.0

Super fast service. Very friendly staff. Great experience.

Harris Gilbert 
Rating:
1.0

When I picked up the rental truck the clerk said return it with the fuel tank “slightly over half full”. I returned it slightly over half full to a different clerk he says it’s not over half enough. He says the fuel tank is 8/16 full when it should be 9/16. How can I be both over half and 8/16? I obviously stopped and fueled before I returned the truck. I drove the truck 76 miles and returned it with what I thought was exactly enough fuel in it. I don’t know what your standards for calculating the fullness of the fuel tank is but it seems to vary from employee to employee.

Tyree Duncan 
Rating:
5.0

Wanted to ad hand trucks and he made it happen.

Michael Trimble 
Rating:
4.0

Customer did not leave a comment.

DIONTE HAWKINS 
Rating:
5.0

Mechanically, this truck did not run right. It was clean though.

Jonathan Hackney 
Rating:
1.0

Place charged me for after hrs service when I booked for 24 hrs. Place is a scam.

Jason Bouillon 
Rating:
5.0

Customer did not leave a comment.

Kenneth Johnson 
Rating:
5.0

Customer did not leave a comment.

Shawn Hammonds 
Rating:
3.0

If there is a time for uhaul to be returned it would be advantagous to call before its late since not all locations mention a time for return, not after when your charged an extra amount for no reason.

ashley skurdal 
Rating:
5.0

Customer did not leave a comment.

Chaquita Harris 
Rating:
5.0

Trey and his Team are the Best!!!! Thank you for all your great service!!!! All the best, Dave

David Snitkin 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dansby-Lee 
Rating:
3.0

The service and ease with getting the trailer was great. I felt the building itself was dated and extremely cluttered.

Jeffrey Riggin 
Rating:
5.0

Customer did not leave a comment.

Qussay Al Janabi 
Rating:
4.0

Only thing is it was a dolly in the truck and I was not told that and I was charged for it . So I paid for 2 dollies

TAMEIKA BOMANI 
Rating:
5.0

Return was quick and easy

Michele Morris 
Rating:
5.0

Customer did not leave a comment.

Samuel McIlvoy 
Rating:
5.0

The store manager, Trey, is a phenomenal man, who made me feel valued and welcome as a customer at the Elysian Fields U-Haul location. I've utilized this location twice now and both experiences have been fantastic. If/when the need arises again, I will plan on going back due to the amazing experience he and his team provide.

Seth Colon 
Rating:
3.0

The size vehicle recommended in the website based on what we were moving was NOT sufficient. We ended up having to choose things to get rid of and not pack last minute because what U-Haul lists for sizing was not good, and we have an average amount of furniture. The locations used were fine, and the vehicle functioned well, but size up, and I wish U-Haul would adjust the recommendations because it caused so much stress

Lauren Terry 
Rating:
5.0

Not nothing everything was perfect 👌

Edward Rucker 
Rating:
5.0

very patient and understanding

Paul Reid 
Rating:
5.0

Customer did not leave a comment.

Hannah Berthiaume 
Rating:
5.0

Customer did not leave a comment.

Cheryl Kent 
Rating:
5.0

Trey and good team are awesome!!!

David Snitkin 
Rating:
3.0

Customer did not leave a comment.

LAURA TESCHKE 
Rating:
1.0

Customer did not leave a comment.

Allan Henriquez 
Rating:
5.0

Customer did not leave a comment.

Dale Mast 
Rating:
4.0

Customer did not leave a comment.

LAWTON WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Casey Moses 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Javier GOMEZ Quintero 
Rating:
5.0

Customer did not leave a comment.

ARISTEO CASTILLO 
Rating:
5.0

Extremely easy transaction, quick pick up and drop off. highly recommend this location.

John Kimball 
Rating:
5.0

Customer did not leave a comment.

Tyler Jones 
Rating:
5.0

Customer did not leave a comment.

Peter Mayer 
Rating:
5.0

Excellent  service

wagdy girgis 
Rating:
5.0

Excellent service

mitan chelky 
Rating:
3.0

Customer did not leave a comment.

Jesus Martin Escalante Garcia 
Rating:
4.0

Customer did not leave a comment.

Arthur Hubbard 
Rating:
4.0

It's obvious why you ask about the location and status of rented equipment without asking about U-Haul's responsibility. The location did well. Your cheap, dysfunctional trailer latches, which no location has control of ... SUCK!!!! Our furniture got wet because WE COULD NOT CLOSE THE DAMN DOOR because it's cheaply designed. Whose latch flips backwards and blocks doors? UHAUL!!! This location didn't design that. BRAIN DEAD UHAUL EXECUTIVES DID THAT. YOU SCREWED ME, NOT THIS LOCATION. I CAN'T GIVE UHAUL A BAD RATING WITHOUT IT AFFECTING AN INNOCENT LOCATION DEALING WITH CHEAPLY DESIGNED EQUIPMENT. HOW LONG HAVE YOU BEEN DOING THIS AND THAT CRAP IS WHAT DECADES OF BUSINESS HAS TAUGHT YOU? NOTHING? YOU HAVEN'T LEARNED? WE WILL DEFINITELY SHOP AROUND THE NEXT TIME WE NEED MOVE SOMETHING. THIS ISSUE IS SYSTEMIC. NOT THIS OR ANY LOCATION'S FAULT. UHAUL WON'T SPEND THE MONEY IT TAKES TO SEND YOUR VENDORS EQUIPMENT THAT WORKS. OUR FURNITUE GOT WET BECAUSE YOUR DAMN DOOR WOULDN'T CLOSE!!!!!!! THERE ARE COLLEGE INTERNS WHO COULD DESIGN BETTER EQUIPMENT. YOU'RE OVERPAYING YOUR EXECUTIVES.

William Reynolds 
Rating:
1.0

When returning the truck, the attendant was VERY VERY RUDE. I replaced the gas, and he said I didn’t and charged me again. He said I went 25 miles. And the most, I went 15 miles.and he charged me for that as well. I always use U-Haul, but after this experience, I don’t think I will ever use U-Haul again.!!!

Charmaine Robinson 
Rating:
5.0

Both of the owners were just amazing men. They not only took care of us, they were quite inspirational as well. Such a wonderful location serving many people on this side of town. Very grateful for their service on today.

Gwendolyn Brown 
Rating:
4.0

Customer did not leave a comment.

Elysia Mosteller 
Rating:
4.0

seating for waiting customers.

Phillip Trusty 
Rating:
5.0

Customer did not leave a comment.

David Jackson 
Rating:
5.0

Customer did not leave a comment.

louis sigueroa 
Rating:
5.0

Buena atención,buen trato y mucha paciencia

jorge aldana 
Rating:
5.0

Nothing. Service was fast, friendly, and efficient.

George D Jenkins 
Rating:
5.0

Very accommodating and professional

Samuel Corkins 
Rating:
5.0

Customer did not leave a comment.

MAHER ALBARATI 
Rating:
5.0

Customer did not leave a comment.

Patrick Ellison 
Rating:
5.0

Trey is awesome and always smiles when we rent equipment.

Fred Hegwood 
Rating:
1.0

Customer did not leave a comment.

Mezgrin Pawfek 
Rating:
5.0

Trey and company always do a great job! My favorite U-Haul location!

Sharon Prince 
Rating:
4.0

The only drawback to this location is there is no close customer parking. But the walk is not horrible. Great friendly staff.

Jamie Miranda 
Rating:
5.0

Customer did not leave a comment.

PERRY HEATH 
Rating:
4.0

Customer did not leave a comment.

Joseph Shaw 
Rating:
5.0

I had a quick and accommodating experience with a pleasant and very helpful associate. Thank you so much.

Lynette Stovall 
Rating:
5.0

Customer did not leave a comment.

Karwan Sabah Doshab 
Rating:
5.0

Customer did not leave a comment.

Michel Feliciano 
Rating:
5.0

They are always friendly and fast !!!!

Lynda Herdelin 
Rating:
5.0

Customer service was great!!

Angela Vaughn-Blair 
Rating:
5.0

Customer did not leave a comment.

Marian Serban 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
1.0

I should have gotten the difference back on the miles since I went under my estimate and I feel like charging $60 for bringing the tank back on E is absurd giving that it was only on a quarter tank and y’all still made y’all money off all of miles. I have used this location and service every time I have moved so be played hot dog is a slap in the face. I demand a refund

kierra sweat 
Rating:
5.0

Customer did not leave a comment.

HUSSAIN ABDULRAHMAN 
Rating:
5.0

David was very helpful and supper nice The other employees was great as well, I don’t remember their name.

Tameka Payton 
Rating:
5.0

Trey and the team are the best! God bless you all!

Russell Robertson 
Rating:
5.0

Customer did not leave a comment.

Pouya Kalantari 
Rating:
3.0

Customer did not leave a comment.

Heather Asbell 
Rating:
5.0

Very well done and fast.

Louis Ullrich 
Rating:
3.0

Customer did not leave a comment.

William Seydlitz 
Rating:
5.0

Shout out to the personnel at Nolensville Pike U-Haul!! I was re-directed from U-Haul of Wedgewood, 8th Ave. South where I was scheduled to return my trailer to this Nolensville Pike location. I'm very glad I was re-directed because there was bad weather and the staff at Nolensville waited until 5:20pm for me to return the trailer that day before closing early. They knew I was scheduled to return it so they waited for me and provided great customer service! It was excellent dealing with them. On the other hand, my wife was returning the truck that we also rented to U-Haul of Wedgwood that same day/time and arrived at 5:20pm to find the Wedgewood store closed early without any prior notice to her despite being scheduled to return the truck that evening. There were several others standing outside the store in bad weather with her, all not knowing what to do to return their rentals. I'm glad that my drop off was moved to Nolensville Pike where the personnel waited for me before closing early. Thank you for handling my reservation well!!

David Stillinger 
Rating:
5.0

Customer did not leave a comment.

Everrardo Villarreal 
Rating:
5.0

Customer did not leave a comment.

Rachel Riggins 
Rating:
2.0

Customer did not leave a comment.

Mahyar Varasteh 
Rating:
5.0

Customer did not leave a comment.

Jason Nguyen 
Rating:
5.0

Needed a vehicle quickly, was in and out in a flash.

Fred Chumley 
Rating:
5.0

Customer did not leave a comment.

scott mchenry 
Rating:
4.0

Customer did not leave a comment.

Randall Fly 
Rating:
5.0

Customer did not leave a comment.

Troy White 
Rating:
5.0

Customer did not leave a comment.

GILBERT MBONIGABA 
Rating:
4.0

Customer did not leave a comment.

Naga Mantripragada 
Rating:
1.0

Y’all stilling from people give my money back y’all taking my dam money

wesley buford 
Rating:
5.0

Customer did not leave a comment.

Christopher Lee 
Rating:
5.0

Kudos! Very pleased with the service.

Jean Paul Lautengco 
Rating:
5.0

Customer did not leave a comment.

Walt Wasyliw 
Rating:
5.0

Customer did not leave a comment.

Richard Drumright 
Rating:
5.0

When picking up our trailer, we discovered that there was *still* an issue with the electrical wiring harness that had been installed by a UHaul location in AZ in Dec 2021. When Landon discovered the issue, he took the time to test the trailer wiring and our wiring harness to be sure he located the issue. (Running lights wouldn’t work in trailer) He noticed that there were a few problems with the installation and took the 20-30 minutes at that time to fix it completely. Another associate pulled up the contract on the install and said they would take care of the paperwork to submit for rhe warranty, etc. We were slightly delayed in leaving with the trailer, but very grateful for the hitch hiring being truly fixed. It was clear that everyone at this location was invested in customer service and providing excellent equipment and service. We will continue to use this location!

Darci Wantiez 
Rating:
2.0

Not all was their fault but internet was down waited a long time. Truck only had a little over 1/4 tank but was put on contract as 1/2 full. Truck had just came in so wasn’t cleaned. The cab area was nasty, windows had something all over them and cup holder had sticky nasty stuff on it. They left my tv box out of my order as well.

Norberta McPherson 
Rating:
5.0

Paperwork indicated it might take up to three hours; actually took less than an hour.

Christopher I Barrett 
Rating:
1.0

Poor management!! I scheduled to pick up my U-Box but when my local movers came in they were told that the U-BOX was not ready and the store staff said he could not move the U-Box out of storage.

Bo Wang  |  Overall Experience 
Rating:
5.0

Nice location

Katie Kiewit  |  Overall Experience 
Rating:
3.0

Over charged for my u-Boxes.

SHAUN JOSEPH  |  Overall Experience 
Rating:
5.0

Great experience.

Bradley Andreas  |  Overall Experience 
Rating:
5.0

Great service!

Sunhaeng Lee  |  Overall Experience 
No reviews have been submitted for this location.

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