Customer Reviews for U-Haul of Eastland

Rating:

5.0

The Equipment was the best I have ever seen, folks inside were pleasant and got me through the rental process quickly and painlessly, which has always been a problem in Yeats past at locations in California I have rented from before. This location is run like a top shelf business. Thank you.

Rating:

5.0

Todo excelente, buena atención por parte de la chica que me atendió

Rating:

5.0

Great customer service. Front desk and the gentleman how recibe the truck.

Rating:

5.0

Great service and was quickly helped. Had the car I requested and was hassle free.

Rating:

5.0

Not much at this location. The staff was friendly and it had a positive vibe.

Rating:

5.0

Good service

Rating:

5.0

No complaints here

Rating:

5.0

This was the easiest move ever, first company I went with, wasn't even open at my pick up time, I called her and walked a mile to get there, they were so nice, it was amazing considering I made the contract and it went so smooth, equipment was clean, beautiful place, I will return here when I move again, thank you

Rating:

4.0

The location was courteous and easy to work with. UHaul on the other hand was a pain the butt. If you make me pick a location that is far from my home to pick equipment up at then that is where the equipment should be. Made a reservation for a trailer. When making the reservation UHaul said there wasn't one available where I was wanting to pick it up so had to pick a place that wasn't close. Get to that location to pick up the equipment and am told the reservation was switched to a location on the other side of town.

Rating:

1.0

Kris M had children in the office either working or distracting her from assisting me properly with my uhaul return. This is not ok with workplace safety, because due to the property liability, employee productivity, and maintaining professional decorum. Not attending to customers due to caretaking for your child during work hours is inappropriate and should be avoided to ensure any emergency situation.

Rating:

5.0

Employee there was great and very helpful. Only reason you are getting 5/5 starts. Your app is 2/5, don’t appreciate that you just added boxes, dolly, and a helpers to my cart.

Rating:

5.0

Good exellent

Rating:

3.0

I would say to make sure the tires are at the correct tire pressure before renting them out to customers.

Rating:

5.0

Service was excellent. The attendant was informative and friendly. She had the truck ready, walked me through your processes and had me on the road in a matter of minutes. Overall a pleasant experience.

Rating:

3.0

I would only recommend if they don’t need anything.

Rating:

5.0

Very helpful staff, I was well treated. And the store was very nice and well equipped with everything I could imagine needing in the moving process.

Rating:

5.0

Add cruise control

Rating:

5.0

I felt I was dealt with very professionally. Everything went smooth, equipment was clean and personnel was friendly and courteous. I would recommend this location to others.

Rating:

5.0

We brought it back clean & filled with gas Thank you Debra😊🌺

Rating:

5.0

Nothing everything was perfect and friendly

Rating:

3.0

Y'all more than double charged me. Hoping it's rectified through the chat I did today.

Rating:

3.0

Excellent attention from Kris

Rating:

5.0

The transmission seems like it needs some maintenance. Outside of that comment everything was great

Rating:

4.0

Great customer service also quick and easy out the door

Rating:

5.0

Such great customer service! Thank you for an easy experience.

Rating:

4.0

Chris and Robert were friendly and helpful in getting us checked out (pickup) and checkin (return). Lots of equipment and easy to get in and out.

Rating:

5.0

Everything went well

Rating:

5.0

Great job

Rating:

1.0

Your company has forsaken customer service for faster service. I had been working and packing all day. Phone was near dead, as I listened to music. The ONLY way I could finish my reservation and get the truck was with my phone. My phone died right at the end and I was almost unable to get the truck. Everything I had to do on my phone could have been done by your PAID agent/employee. They did not pull out the truck and it was CRAMMED in-between to larger trucks. They didn't even remove the window covering in the truck or do a walk around with me.

Rating:

5.0

Everything went well

Rating:

1.0

Guys behind the counter did not know what they was doing. Reserved the truck on line, went to location and they was helping a lady in front of me and they was charging her for all kinds of things she didn’t ask for including 3 dollys. I was worried I was going to get the same guy. And I did. I had a quote for 19.95 for truck and mileage of .89 per mile. He told me my total and we way over 100$ and I asked why. He said the truck rental was 89$ plus 100miles. I said I told you I estimate it at 20 miles. He said oh ok. Adjusted and till over 100$, I said that’s still not right, he rotated the screen around and pointed and grunted and I said I told you 20 miles and you still have 100 miles on screen. Another guy stepped in and he wasn’t sure what day it was as he had it on the previous date and asked if I just brought it back from yesterday. I told him the correct date and he proceeded. Still wasn’t right as he had it down for return at 9am and I was picking up at 5pm for a 4 hour rental, had to proceed to direct him to change the time from am to pm for return. Finally after 1/2 hour of doing their job I was out with correct charge. Dropped back off at 7:15 after hours. Was on hold with uhaul for return for 15 min and noticed people coming in and out of the office so I hung up and went in to return my keys. Walked in with a few people at counter and guy in a white tank top said we are closed with a loud voice, I said you can’t just take my key and I’ll be on my way? He said he’ll naw we are closed, I don’t know why you fools are in here we are closed… so went to my car and called uhaul again and was on hold for a extra 20 min just to check in the truck. The equipment was nice but the customer service was a joke. If I ever have to use another truck I’ll never use that location.

Rating:

5.0

The manager is great to work with. I have rented from this store at least six times and the service gas been great every time.

Rating:

5.0

Maybe keep a little closer on the transmissions of the truck the one we rented was slipping a little bit other than that though equipment was awesome

Rating:

5.0

Goood

Rating:

3.0

The experience was pretty good. I had to pay a little extra for mileage because the U-Haul location near my house did not have a vehicle. I expected a little of the nickel and dime charges that most of these companies do, but not to this extreme. The one thing that I found interesting was the vehicle inspection and charges for minor damage. It quickly became obivous that I should just go ahead and pay the $15 charge for "Safe Move" insurance. There were hundreds of little 'X' stickers all over the vehicle marking the locations of little scratches and damage. There had to be several hundred little scratches that weren't marked with the little 'X' stickers. It would have taken several hours to put stickers on the unmarked scratches. It just seemed easier to pay the $15.

Rating:

5.0

Quick and Great service friendly staff.

Rating:

5.0

They was a great help

Rating:

4.0

None

Rating:

5.0

Nice

Rating:

5.0

Best location and staff

Rating:

1.0

It didn't matter I did my online check in. So I had to duplicate everything again They couldn't get their SMS system working to send texts.

Rating:

5.0

Promote the store manager she was awesome from start to finish.

Rating:

1.0

I returned the trailer early and was still charged the full amount. Trailer had 2 tires that were bald. Thankfully I didn't encounter rain while using it.

Rating:

4.0

A/C lol

Rating:

5.0

Quick, polite, efficient, reasonably priced, no improvement recommended.

Rating:

5.0

Customer service is excellent, and they are very helpful.

Rating:

5.0

nothing