The only communication we received was to just hand the key to the employee outside for the return and that we were all set. Then my receipt includes an extra day charge though the truck was returned within 24 hours.
Kay DormeilleCustomer Reviews for U-Haul of East Orange
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager, Jenna is the best! We rent every week for our business, and she is always helpful and delightful!
JENNIFER FRIEDEFire the people who run the shop..they are lazy, have no customer service,very rude and have no knowledge of the actual rental business..one female had her 2 year old daughter there and was always out in her personal car with the child when she was suppose to be dealing with the customer..I was overcharged because the agents at the uhaul was too lazy to explain how to do a return on the phone..just unexceptabble behavior. Thumbs down.
Hayward CrewsVery poor costumer service by manager.. no manners does not know how to deal with the public .
RABEL FERNANDEZReservation was made day before pick-up. Processing was one full hour,
OLA MONTGOMERYGreat, friendly customer service. Everything looks well run.
Robert NathansMake sure when giving trucks or vans out you make sure you know where the gas level is at and not try to charge for putting it back where you picked it up at.
Antwan PattersonThis place was horrible worst U-Haul experience ever!!!! Would never rent from here again all vehicles needs to be checked and serviced!!!! Manager for store never in or available only one person working the counter!!! Store won't check you in or out even if not busy just horrible service!!!!! This store needs more workers and workers outside who speak English
tamika wilsonThe U-Haul app not easy experience
Keyonna CuttinoHorrible customer service. Behavior at this location is unacceptable and should not represent your company. Will put on every social media how unprofessional this location is!
Marlandy MooreMake it easier to check out. 75% of the time the app doesn't work or the reception isn't working and I spend 45 minutes trying to check out.
MICHAEL JORGENSENThe young lady on the morning shift was excellent, and helpful. The afternoon gentleman not so much. The QR code process is clunky.
Anthony OdomYou charging too much money
Hassan BoughroumI was there to drop off by 5 pm and there was no staff only someone to take the keys you might want to work on that .apart from that my van was excellent enjoyed my trip
John AdjarhoreVery exceptional group of people always willing to help. Manager and staff very helpful at all times I will recommend this location to anyone who have to move or use a U-Haul truck.
IVAN ROACHGracias por aser de nuesrtas mudasas más fasil
LISANDRO CORDON GALVANthe return of the truck process is awful no should have to g though all of that to return a truck. After moving all day, you have your customer doing the job of an agent. that is insane you need to fix that asap. thank you,
wynette loveVery good thank
Ely Oneil Barbosa perezStaff was courteous, polite and eager to accommodate my request!
CAREN FISHERN/A
Phil BanksAbsolutely the worst experience ever in my life, they cancel my pickup location 30 minutes before pick-up time because my reservation location didn’t have any trucks, my reservation were made 2 weeks before my move date. My pickup was in another city, and they didn’t have any appliance truck which I previously ordered in my reservation. I had to purchase a dolly for $20 because there wasn’t any other equipment to rent. Customer Service sucks they talk to you like they’re all were under the influence. Horrible Horrible Horrible🤬
Dominique SandersKeep doing what you are doing. The service was great. The staff was awesome and great. No complaints.
REGINALD MERRITT SRThe worker that was there was so accommodating even though he had customers he was able to handle the pressure
Dorethia ClarkIt took so long to get my rental. Then me and my husband had to pick the trailer up and install it on my vehicle by ourselves. Then it took the man about 20 more minutes just to make sure we hook it up right. This is the only location I ever rented from where we had to hook it up ourselves. Now my husband back is killing him. I will never send someone I know to this location. And also the man that was working was very rude.
OCTOBER JONESPlease make it easier to return your equipment because I am 66 years old n I could not check my van in on my phone but everything else was very good
clifford DechalusGreat experience
DURKHEIM DORCENo comments about it everything is okay with me.
Jean FrancoisAll's well. Great customer service here
PATRICK REIDThe process of hiring the vehicle is very complex.
Andrew OgvonnaI was there for over an hour and then y’all used that to the time I had the truck I didn’t get that
Tarique TerryGracias por ayudarlos
LISANDRO CORDON GALVANI didn't like the return for after hours. It'was dark and we had to open a app and answer a series of questions and take pictures and the location is on a secluded street.
DALTON PEMBERTONBeen renting your 10Ft truck for 20 years twice a year every year (check your computer) you now have this contact less check in and check out system..this new system is easy for you but an extreme inconvenience to the customer..to check outI had to go back outside in the cold to take pictures and do other operations on my phone and I'm only mentioning a fraction of the extra things I had to do believe me it's just too damn much not sure if I'll be back
DWARD BROOKS JRI don't find the location you sent me to a customer friendly.
Cherry BrandonCustomer service was great. The young man at the counter was patient and kind.
Crystal ElieNipsey….
Jeanine JonesVery good
VOLCY PAULGood service and very nice and good condition trucks
PEDRO RODRIGUEZ CAPELLANI have used this location before and thank you guys so much! The mobile check in was easy to use but the guys at the location explained it further and told us what to do! Very helpful! Thank you guys!
Keila MontalvoThe staff is very helpful.
AYINDE MARTINGet a good customer service who can handle pressure. And attend to customer accordingly and not the black guy there who talk rudely to customer
Victoria YinusaAll employees were professional, fast, and friendly.
Sureily FranciscoTruck was given to me and hour late and dirty with NO GAS. I was told I could drop off at storage location then got charged an extra $380. This is a joke you all are trying to rob me do I need a lawyer at this point? This is the worst experience I've had with any corporation. You all should be ashamed seriously if I could move my belongings somewhere else immediately I would. This is a terrible company and I'll never recommend nor use this company again. Never very horrible.
Tatiana KellyEvery Uhaul location seems to be understaffed and the the poor staff you do have working seems to be doing 5 jobs at once making them very stressed and it’s not fair to the worker or customers that are paying for it!! I feel you need two people in the store at all times and one checking in the vehicles!!! They shouldn’t be the ones to suffer day after day. I hope this reaches someone’s ears!!!
Alexis MooreThe worse experience I ever had. I’m so mad I need you guys to reach out to me asap. 551-388-3010
luz peraltaOne person running the whole U-Haul operation is totally unacceptable. He was forced to work outside, which left us standing in the inside for a long time. Once in the U-Haul, the seats were dirty and the van had an unpleasant smell.
Shaheed DavisThey helpful and quick.
audrey howardThey young lady needed help handle it very taken the proper steps to get things done other than her having to deal with twelve people at one time thing went well
GREGORY DIXONawesome
Kashif MuhammadOk
ely barbosaDid not like the process of getting the truck from the phone. It was very time consuming...
yvonne romanWaited forever no help after having a stressful day when we only had to go there because of U-Haul equipment failure no one seemed to care or want to help after having a wheel fall off a tow behind trailer and almost wrecking and waiting 5 hours on the side of the road for U-Haul roadside!
john defedeThe manager at this location was extremely unprofessional and when I asked for help she told me I lacked comprehension. She was also eating while I was standing there waiting to be helped, I asked her if she could stop eating and assist me. She raised her voice and then refused to speak to me. She only spoke to my friend who is hispanic, perhaps she is racist towards black people. I have never been insulted for asking a question and I felt extremely uncomfortable with her behavior. To be a manager representing UHaul I was appalled and she certainly needs training on how to be professional and represent a corporation with a better attitude. I will never come back to this location.
Chanel FalconerGracias por ayudarlos aser l a vida más fasil
LISANDRO CORDON GALVANFor me nothing everything was excellent
Veronica Jones-MuhammadEverything was ok
anthony grangerAll the technology for older people can be challenging.
MUNEER MUHAMMADOUTSTANDING CUSTOMER SERVICE!!!!!!
D'Andre FranklinI t was great.,.......
Steven DayGreat
Joey HamiltonWe are a church which uses truck 10 months (every third week of 10 months each year. We are tax exempt, however. I am informed the record is not in system. I would like the contact to be in church’s name because our church uses a different driver each month.
OLA MONTGOMERY