Everyone who helped me was friendly and had excellent customer service. Best uhaul location experience, by far.
kyrie S.Customer Reviews for U-Haul of Downtown Sacramento
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at the desk was professional, helpful, efficient, and friendly. This made the transaction a pleasant experience.
Gloria H.maintain your vehicles better. needs better customer service. the man who helped me kept falling asleep while he was talking to me. the truck i rented sounded like it was gonna fall apart going down the freeway, and the check engine light came on
Korynne C.Gas was siphoned out of the truck was not ready. Prior location 320N street Sacramento had a homeless person with a bag of human feces sleeping in the back
Yuweng P.The trailer I received was leaking and got all my stuff wet. Customer service was good tho
Nayeli V.Friendly staff, easy and fast to check in and check out
Brittany R.Not asking for an extra deposit when a person is paying cash right then and there
Cheryl B.I checked in online and was given a quote that didn't match that which I was given at the counter when I picked up a truck. Specifically, I said online I didn't need insurance, but they tried to charge $26 for insurance when I got there. What's the point of the online check-in if you have to do it all over again when you get there?
Logan H.The U-Haul that I rented had zero fuel when I got into the vehicle. I told onsite staff about this and was told “then go fill it upâ€. While en route to the gas station down the street I noted the steering of this vehicle was extremely unsafe and would “float around†due to the rack and pinion being shot. The vehicle ran out of fuel before I got to the gas station so I ended up pushing the vehicle the rest of the way….0 out of 10. I genuinely think I will not be using U-Haul at all for anything in the future. Would not recommend on the slightest, even for their storage units. This was just an extremely bad experience for me.
Garrett B.Reservation was for 20' of which gas tank had been drilled and emptied and then they only had a 15' truck which resulted in multiple hours of additional move time.
Stefanie P.The location used my information to create a reservation and illegally charged my card. The explanation as to why it happened didn't make since. After calling several times and getting the issue escalated, the manager said she would fix it and call back and never did. Still waiting on a call & a charge back for the fraudulent charge that was made to my card.
cidneah G.Nothing, customer service lady who finalized rental was efficient and helpful despite computer issues.The guy who hooked up my trailer was friendly, helpful, professional and efficient. The guy who unhooked my trailer was quick and got me off the lot efficiently.
Mike R.The truck I got smelled pretty badly of smoke/just kind of gross. Not sure if it's just from it being old or if the person before me was smoking inside but wanted to point it out for the next time!
Brit K.Professional services!👌👏👏 Thank u 🙏
Alma D G.The pick up and drop off was so quick. The employees there are fantastic. Will 💯 use them again.
Tia M.Staff were great.
Daniel S.easy return
JOAN LISA M.N/a
Frankie H.The lady working there was great… she was running the place alone and doing an outstanding job.
Steven R.They were very nice, professional & efficient! I've gone to this location a couple times in the past & have always had a pleasant experience!
ginger D.I have no complaints
Nellie F.On a cold day some hot chocolate! On a hot day some iced sweet tea..lol
jerry R.The lady behind the desk was really helpful and friendly. I appreciated it because people are not as friendly as I remember. I am a senior citizen and I thought she was great because of her attitude, business-like but nice.
Joyce P.I had a great experience and would not only go back but recommend that location to friends and family
Chris M.The
Katie D.Truck was parked too tightly to pull out without help, which was never offered, had to go in to request help (I am an experienced driver of bobtails and large delivery trucks but there was a empty towing trailer angled poorly so as to block my way pulling out). Did not have the pads or dollies I paid for in the back, had to return to get them. Wasn't told by attendant to fill out pre trip inspection from my phone (not that I would've been able to do a walk around before starting it since there was NO space, couldn't even access the rear latch to see the truck was empty) and didn't see it till it was too late. Luckily the truck was undamaged, but it if it wasn't I feel like I would've been charged for existing damage. Everyone was very nice, but it was a very disappointing experience given the amount of money I paid. I would never rent from this location again.
Matt C.I had a overall good experience.
angel B.Coffee & donuts!
Abel L.Marlie and Tyreek (sp?) were amazing as usual
DAVID M.The staff was very helpful.
jacob P.Scary dark and unsafe area to be at nigh…
Alessya Y.Excellent Staff! Excellent Service! I will always use this location
George B.Staff knowledgeable and friendly
JAMES S.The young man that helped me was fast, courteous, and extremely professional before and after using the truck - a real asset to UHaul.
Paul D.Perfect from beginning to the end. Very helpful staff.
Hans H.Nothing that w can think of
Michael C.The gentleman that helped me was amazing, helpful, kind and explained everything clearly. He understood my frustration with the services I received at pick up in Santa Rosa and was patient with me. Thank you for treating me like a real person and making the last part of this situation enjoyable.
Choissette C.Service was efficient and friendly. The online process was a little onerous. Uploading a photo of the drivers license can be difficult
JOANNE C.Everything went smooth and with a respectful courtesy. All staff were great and very helpful. Thank you guys at Broadway UHaul. Respectfully, Cece Seefried☮ï¸
Cecelia S.Despite it being a rainy day, I was able to get my reservation on time and quickly checked out. This made my move smooth.
Ka Ying M.Employees at the Broadway and Franklin location went above and beyond to satisfy us great experience highly recommend
steven E.very nice staff will be back
Anna K.Everything went smoothly
James B.You guys always come through for me, thank you so very much.
shane M.N/A The service is always excellent.
Anthony S.It's being done!
Audrey M E.The best customer service!! Clean location!! Quick and very professional and kind.
Gloria N.Friendly staff
Maribel M.All of the staff members were very friendly and helpful; would definitely recommend this location to other people who are moving.
amy E.Keep the drop of area clear of previous drop offs!
Ben D.Just need a better lot. The people were great.
Dan C.Nothings perfect or 100%, the staff here are courteous and are very well maintained. I was greeted respectfully and the processing time quick. Awesome place to rent a Uhaul from.
Osvaldo M.The rep that assisted me with checking in was amazing!
Montserrat V.Staff was quick and efficient rental was great
Larry C.