Customer Reviews for U-Haul of Deptford

4,063 reviews

1201 Hurffville Rd   Deptford, NJ 08096
(Deptford Mall, Freeway Diner)

(856) 251-0075

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(856) 251-0075

1201 Hurffville Rd
Deptford, NJ 08096
(Deptford Mall, Freeway Diner)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep up what your doing, everything was quick and easy well run.

rIch gerner 
Rating:
1.0

Customer did not leave a comment.

Jason Southworth 
Rating:
5.0

Customer did not leave a comment.

Noelle irish 
Rating:
5.0

Customer did not leave a comment.

bill french 
Rating:
4.0

Customer did not leave a comment.

Billie Uron 
Rating:
5.0

More clear information for drop off after hours.

Michael Banutu-Gomez 
Rating:
5.0

Muchas gracias todo estuvo excelente el que me atendió fue muy amable muy atento muy servicial me siento muy feliz por el servicio que Dios lo siga bendiciendo

Edris RODON 
Rating:
5.0

Customer did not leave a comment.

Jody Mcquaid 
Rating:
3.0

Everything was trouble free , Ed the counter guy was great and also the Sunday morning counter guy( didn't get his name )was excellent.

Michael Loos 
Rating:
1.0

Customer did not leave a comment.

Camil Engram 
Rating:
5.0

Customer did not leave a comment.

Peggy Brown 
Rating:
5.0

Overall a great experience!!!!

Michael Martino 
Rating:
5.0

Customer did not leave a comment.

Ronald Ozalas 
Rating:
5.0

Customer did not leave a comment.

albert stanish 
Rating:
5.0

Rep was great

Naureitha Glasgow 
Rating:
3.0

The employee put down wrong date for reservation. The returning after hours is extremely complicated. Sam tried his best to accommodate for this mix up. A plus,plus to you Sam.

LYNN ALLNMENDINDER 
Rating:
5.0

Thanks to Sarah for accommodating our last minute change to a larger truck. She made the change smoothly in a quick and professional manner.

Robert Bajczyk 
Rating:
5.0

Customer did not leave a comment.

vincent Cyriacks 
Rating:
4.0

Sam did a good job All good

TIMOTHY ONEILL 
Rating:
5.0

Customer did not leave a comment.

michael marlow 
Rating:
5.0

Hood

SANDDY GERMAN 
Rating:
3.0

Customer did not leave a comment.

Richard Hirschfeld 
Rating:
4.0

Wish there was some kind of loyalty program for repeat customers. I own a flower shop and rent an extra van during the holidays. Would be nice to have some kind of incentive like unlimited miles and a reduced corporate daily rental rate.

Robert Fischer 
Rating:
5.0

Customer did not leave a comment.

Robert Fischer 
Rating:
5.0

The truck had food, from the last person to use it, under the seats.

Andrew Harshbarger 
Rating:
5.0

Customer did not leave a comment.

Chevelle Carter 
Rating:
5.0

Customer did not leave a comment.

creatina phillips 
Rating:
5.0

Customer did not leave a comment.

john terry 
Rating:
5.0

Customer did not leave a comment.

Benjamin Chierici 
Rating:
5.0

Everything is Beautiful, of how you treat And Service your Customers.

james luwis 
Rating:
5.0

Customer did not leave a comment.

Karl Utz 
Rating:
5.0

We never expected to be using this location, during our move, but our 26 foot supermover, had a bad transmission and we had to have the truck offloaded to another one. This happened at this facility. They had another truck available. They were very helpful to us, made room for the two trucks in in their yard so that they could be put back to back for an easy move. Sam also helped us with the car dolly that we had rented and connected to a personal vehicle. He checked the car to make sure it was secure and had to make adjustments. I would absolutely recommend this location for your Uhaul requirements.

Stephen Beer 
Rating:
3.0

I don’t think the truck was cleaned when given to me. In addition, the bed had a leaky roof and the drivers door didn’t shut properly.

Sean McGuigan 
Rating:
5.0

Customer did not leave a comment.

arthur coleman 
Rating:
5.0

Staff was professional and courteous. Equipment wasn't the cleanest but I understand turnover may not allow for 100% cleaning between customers.

Wyman Arthur 
Rating:
5.0

Customer did not leave a comment.

KARYN M PARK 
Rating:
5.0

The staff was very courteous, both when I took the equipment out and when I brought it back.

andrew quinn 
Rating:
3.0

i used an eighth of a tank of gas and it was $25… that’s just foul. but Mark had amazing customer service

jahniece ali 
Rating:
4.0

I reserved the furniture dolly days prior online specifically to move furniture and when I went to pick up the truck, I was told that another customer came in earlier in the morning and took both dollies for their own furniture move. If mine was truly reserved, it should not have even been available for someone else to just take. Thankfully I did not need it, but if I had, I would have wasted the entire day and rental without proper equipment and would have made a huge complaint and a bad review. Why bother to reserve supplies if it won't be there?

Lauren Morrison 
Rating:
5.0

Customer did not leave a comment.

randy uron 
Rating:
5.0

Great guys at the front

Bryant Durant 
Rating:
1.0

This is the absolute worst experience of my life . I was scared out of my mind . This is the shadiest and most unsafe store I have been to . I try to rent a trailer and I have an employee trying to get money out of me and intentionally faulting the equipment because he knew I needed it and tried to bride me . This is horrible . I can’t even imagine how many people felt inclined to pay more because they were in a crucial situation . Disgusting

CAROLYN HALE 
Rating:
5.0

Customer did not leave a comment.

Al Banks 
Rating:
4.0

I was on the 24/7 share And it could not pick up my location to pick up the truck. The gentlemen inside does his job very well. Had me on the road within 10mins.

mark thwaites 
Rating:
5.0

the equipment was clean and the service provider was very helpful and nice. the equipment did not smell like cigarettes as i have experienced in the past. pick up was easy. also i did have to call the service to switch my truck because i selected the wrong size by accident and they were SO helpful, calm, and collected.

Claudia Gargano 
Rating:
5.0

The young man working the desk was helpful and informative. Recommend giving him a 30% raise.

Sean McDevitt 
Rating:
5.0

The guy working the counter was very kind, quick and helpful! Thanks so much. Sorry I didn’t catch his name

Jennie Keyser 
Rating:
4.0

Customer did not leave a comment.

PEDRO CLARKE 
Rating:
5.0

Customer did not leave a comment.

Tom Ottoson 
Rating:
5.0

Only issue I saw was the safety chains were not put on correctly which may have damaged them. I fixed it after I caught it though

Mark Winkels 
Rating:
5.0

I wish they would stop trying to upsell all the other stuff online.. confuses the hell out of me when trying to place a reservation. No, i dont need a moving helper, no i dont need a storage unit, no i dont need boxes, no i dont need picture pockets and bubble wraps and mattress covers and all the other stuff. Theres like 10 different popups. very annoying. however the men who work here are great and super friendly.

dominic profera 
Rating:
5.0

My pick location was changed they call me by phone to give me this information an that turn out to be great

James Polk 
Rating:
5.0

counter kid was a good guy

Charles Doud 
Rating:
4.0

Customer did not leave a comment.

PEDRO CLARKE 
Rating:
3.0

I had a service issue but no help from uhaul

Terrence Monroe 
Rating:
1.0

I reserved a van 3 weeks in advance. Upon arrival I was told the van I reserved was not available. I was given a truck I did not want.

ANDREW KITA 
Rating:
5.0

Customer did not leave a comment.

ray meyers 
Rating:
3.0

Customer did not leave a comment.

Rick McGraugh 
Rating:
5.0

Customer did not leave a comment.

Robert Trotenberg 
Rating:
5.0

Customer did not leave a comment.

shawn baxter 
Rating:
2.0

The staff was disorganized. My truck wasn’t ready had to swap out. I ordered truck saying no insurance and when my husband picked it up they changed for insurance. We only needed it for a couple hours. Always have ordered from here in past. Just questioning a few things this time.

joseph lazar 
Rating:
4.0

Customer did not leave a comment.

PEDRO CLARKE 
Rating:
5.0

Customer did not leave a comment.

Micheal Krzykowski 
Rating:
5.0

The location is always excellent. I was contacted by customer service because you let Amazon take every VAN in your fleet away from the locations even when people like me had reservations for months - which frankly shows me what U-Haul thinks of their customers. That being said, I was provided a box truck instead which I had to lug around rather than a convenient van. This however was not Customer Service's fault, or the location's fault. This is U-Haul Corporate showing the regular repeat users how invaluable they are to them.

WALTER BETSON 
Rating:
5.0

Customer did not leave a comment.

Alejandro Drouet 
Rating:
5.0

General Manager, Sam Spillane was very helpful and a pleasure to deal with. I'd recommend this location to anyone looking for moving and storage needs.

Dina Bender 
Rating:
1.0

Customer did not leave a comment.

yamara kiyanitza 
Rating:
5.0

Customer did not leave a comment.

WILLIAM PRICOLI 
Rating:
3.0

Please don't put those scented trees in the van. I was sneezing and sniffling the entire trip because of that thing. Van was nice though.

Mark Williams 
Rating:
5.0

Thank you to Sam in west dundee for help.

randy uron 
Rating:
5.0

Customer did not leave a comment.

victor hernandez 
Rating:
5.0

Customer did not leave a comment.

Kyke Gorman 
Rating:
3.0

Customer did not leave a comment.

steve ruoff 
Rating:
2.0

The mobile pick up option was a nightmare. Not easy at all and had to go into the office to pick up. I still have not received a final invoice almost 48 hours later.

Michael Johnston 
Rating:
5.0

Stop trying to upsell all the bullshit and stop trying to hide the final price. Its so shady that i never want to use this company again. my estimate was around 34$ . My final price was 51$ even though i delivered it early, drove less miles than estimated, and filled the gas tank up to full even tho i only had to fill it to like 3/4.

Dominic Profera 
Rating:
4.0

Customer did not leave a comment.

PEDRO CLARKE 
Rating:
5.0

Customer did not leave a comment.

David Domen 
Rating:
5.0

Customer did not leave a comment.

RICARDO CAMBRELENCLAUDIO 
Rating:
1.0

Company president, deptford uhaul. Your general manager Sam is rude as hell, the system kept messing up and not taking off the $52.54, that I already paid for, for the two days. So he gives me a $60 credit and puts just because he wants me out his store. He’s very unprofessional, rude, dressed like he just woke up, and stinks like smoke. I own two bread routes and rents trucks all the time, this is the worst experience I ever had from a truck rental company!

john chesmond 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL BROWN 
Rating:
2.0

I was wrongfully charged for 2 gallons of fuel. While the money isn’t really a problem, I found it dishonest and will not use this location in the future.

MICHAEL KINKY 
Rating:
4.0

Customer did not leave a comment.

Calvin Wingo 
Rating:
4.0

Customer did not leave a comment.

Hilda Santana 
Rating:
5.0

David C was very nice, professional, and helpful! 👍 I wish all businesses that deal with customer service would follow his example. He deserves a raise! 💵📈

Dennis Steiner 
Rating:
5.0

A+ service.

kenith shallop 
Rating:
1.0

I rented a box truck to pick up Siding, had to drive to Delaware when I picked up the truck it only had a quarter tank of gas when I returned it. It had a little more than a quarter tank and I was charged an additional $43 for gas which was supposed to be 8 gallons and a $20 additional fee, I asked the attendant to credit me that amount because it wasn’t accurate and they would not. The person I spoke to was supposed to have their manager call me back so I could dispute my issue and they never did. Poor Customer Service and I was overcharged. Chris DeGroot

Chris DeGroot 
Rating:
5.0

Customer did not leave a comment.

Scott Smith 
Rating:
5.0

Customer did not leave a comment.

RICHARD THERIAULT 
Rating:
2.0

Did not receive my money

Sergio Rodriguez 
Rating:
1.0

You have one guy trying to run the entire place. He can't answer phones while helping in store customers. Spent 25min on hold, followed by another 10min after calling again, I went to the store after that and the poor guy is knee deep in customers and the only one there. Completely understaffed. The management of this location have failed to do their job. In the future, Uhaul will be my last choice. This is clearly a failing of the corporation, and not just one employee.

Mark Williams 
Rating:
5.0

Customer did not leave a comment.

Carlos F Perez 
Rating:
5.0

Nothing great customer service.

Karen Campbell 
Rating:
5.0

No suggestions; my experience was positive and I had no issues or concerns. Thanks!

WILLIAM HART 
Rating:
4.0

Nothing all was good

Patricia Lastinec 
Rating:
5.0

The staff were very friendly and professional. I give them 10 Stars!

monica only 
Rating:
5.0

Customer did not leave a comment.

Thora Harris Jones 
Rating:
5.0

Customer did not leave a comment.

joe bretschneider 
Rating:
5.0

Customer did not leave a comment.

Heidi Johnson 
Rating:
5.0

I was told by the girl on Friday that my reservation would be good all day on Saturday. I GOT there at 11 with the contact telling me it expired at 9.

bill Gilroy 
Rating:
5.0

Sam was great. Definitely an asset to the company. Thanks Sam!!

SHAIN MITCHELL 
No reviews have been submitted for this location.

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