Had a wonderful experience!
jodi fCustomer Reviews for U-Haul of Crum Lynne
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If your operational budget will permit you to do so, then I suggesting adding personnel to help speed-up the servicing of customers, especially during PEAK hours such as Saturday mornings.
Corey HMake people aware that there will be three pending charges on your credit card.
Jenifer CThe location was unforgivable. There was no service available at 1:50 p.m. even though it states that they close at 7:00. I arrived at 1:50 and waited outside speaking to 4 different customer service people in the cold with a sinus infection. No one could assist. Plus when I went that morning to retrieve the Uhaul the person behind the counter was on their cell phone and didn't want to stop their conversation to help me. I actually had to ask the gentleman to stop his cellphone conversation and assist me with my reservation. But that is the second incident. The original day I went into the prop, there were 3 men behind the counter and they all were on their cell phone. I should have never used this property to reserve my Uhaul. I should have found another location. I WOULD NEVER NEVER EVER recommend this location. RUN find a find who can help instead. Don't use this location customer service was not helpful. They FORCE you to use their app and there is a fee to use their app. Never ever, never ever horrible experience. I and 9 other customers waited for over 1-hour plus and no one EVER SHOWED up to assist us. Stay away. Not worth the trouble.
Robin TSlow service Overcharged me Took an hour to correct the issue only after I figured out how Told me his boss was on vacation for two weeks and couldn’t help me
Jacob wHelp took forever. Pick up at 8, was not attended to for atleast 20 min with only 1 other customer on the lot.
Justin MContinue to operate the same way.
Jonathan BMy reservation wasn’t ready despite having ample time, more than twenty-four hours to prepare, and I ended up spending close to four hours waiting for U-Haul’s solution's.
Anthony AExcellent customer service gentleman there was very professional
Jose ENothing the service is fine by thanks
FREDERICK KAmat is the best to work with! I highly recommend this location to everyone ! :) helped make my day easier.
Chrystal K3rd hitch installed in the last 5 years. Great service and pleasant staff!
JAMES CNothing the process was so easy the young lady was so nice and pleasurable I have no complaints
anthony rGreat product and price with excellent service.
Johnny TThe lady who helped me at pick up was amazing
Danielle SThe address adios be updated properly. The address stated Sloam when it is actually Sloan. That typo costed me time.
Philip WThe staff was polite and hard working. They got me checked in and on my way quickly despite some really crappy weather and being very busy.
SAMUEL SThe uhaul smelled like smoke and weed. When we arrived at the pick up location, the employee was found with his head down sleeping. We had to wake him up.
Shaheen FGod service
Fedele MParked the vehicle in the space for dropping off equipment. Went into the store and the employee said that all they needed was the key so I handed the key over and asked if that was it and I didn't need to sign anything and they told me that was it. Got a call the next day saying nothing showed that I returned the vehicle and I told them I did and they said they would call the location and have them check. The next day I got ankther call from this location and they asked me again if I returned the equipment and I once again said yes. I'm not sure where the miscommunication was with returning a 15ft truck and handing a key directly to an employee but it was very concerning that I could potentially be accused of never returning the equipment just because it was mishandled.
Alex BWhen I picked up the cargo van, while the woman was pleasant and the pick up process quick, as I went to drive off the lot the van had all kinds of sensors on; the right tire needed air, the traction and stabilitrak sensor said off, the brake system service notification was lit and the truck making so many noises. I went in to tell the woman and she said it was okay, that it was just the seasons. I was in a rough and on a time restraint so I drove off the lot but I can’t say I wasn’t nervous. I have pictures of all of the sensor notifications that popped up or stayed on the entire time I had the van, which was between 3p and 7:30ish. Now it’s been 24 hours since I returned the van and I haven’t received a final receipt. I called the store 3 times in an attempt to request the updated receipt. The first time it was answered I was placed on hold and no one came back, I hung up after 15mins. The second time it was answered and I requested that I be sent the receipt the gentleman, with a strong accent, told me that the manager wasn’t there and that he’d be in contact. He never asked my name or number and when I pointed that out he hung up the phone on me. The third time it was answered, another gentleman with less of an accent picked up, I explained that I was hung up on and why I was calling, he apologized and took my name and number but I’ve yet to be contacted back and still don’t have the final receipt. I don’t find your trucks to be properly maintained or checked prior to be rented out and I find your employees to be a bit incompetent or simply put they just don’t care.
Cheyanne TContinue to provide great customer service to your customers with a friendly approach.
Vera RGuy was very nice and helpful
Ben KAll personnel were very helpful.
David NEverything went smooth, staff was considerate and helpful
DENINA HI’m not sure there’s anything you can do to improve for the next customer. The truck I rented was in good working condition, the prices were excellent! And customer service was top notch!
Rosemarie PGreat people professional staff I highly recommend them
George kYour employees are awesome
Barbara CU Haul personal very helpful, did even have to go and find someone he met us at our car and had us on our way in minutes.
Ron BThe same !!! Your employees were friendly !! Assets for your company !!!
Mark RI believe the gentleman's name is Nate (when I bought the truck back) does a really good job, as did the young man that was at the counter when I checked in. Both are very professional. The truck was clean and ready to go with the hand trucks. Check in and check out were timely and customer focused.
Thomas DPerson receiving was on personal phone while attending to me and seemed distracted to help me with the ending process.
LUIS LI had a great experience with Amari from the time I ordered the installation a week ago and again today when the hitch was installed.His customer service was top notch and it showed that he cares. I was impressed with the timeframe from the time I came in till completion.This facility not only met my expectation but exceeded it. The work done was very professional and in the future when the need arises, I will not hesitate to come back. Simply the best!!!
Ron iThe gentleman Ahmar was very professional and informative
david pI calculated my drive to be 60 miles, even though it was only 56 miles. (28 miles each way, I do this drive weekly) and the odometer said I used over 70 miles.
Richard HNice service people
Susan BEverything is fine
AHMAD RShorter lines and open a second register for shorter wait times
sabastian zI went on line to reserve a 5x8 trailer and did so successfully. When I arrived to pick up the trailer the man directed me to a trailer and said this is your trailer. I said I can’t use this trailer. I rented a 5x8 trailer. I got out my tape measure and the trailer was only 4 feet 3 inches wide. The golf cart I was picking up wouldn’t fit in this trailer. So I was shown another trailer. I measured that trailer and that one was 4 feet 10 inches wide. This is the trailer I ended up taking because he kept upping the price with the trailer as he said the bigger ones go for more. I don’t understand this because I originally rented a 5 foot wide trailer and I still wasn’t in that size yet. The golf cart just fit in the trailer that was 4 foot 10 inches wide. So had I went with the first trailer I would have driven 90 minutes one way and wouldn’t have been able to fit the cart in the trailer. Someone needs to do something about this. The trailers have 5x8 written right on them, but that is not the dimensions of the inside of the trailer. My contract # was 25656284. E-mail me back with an answer to this.
James CLet me be clear. This location is fine. I don’t hold it against this location for U-Haul’s terrible service. Uhaul promised that I would get a truck and auto transporter trailer. A auto transporter trailer was never delivered to the location. This site has everything except an auto transporter. The dispatcher never had a trailer in the area. Despite assurances from the reservation line that my reservation was ok and ready to go. So now it cost me an extra trip to drive back to Philadelphia with another person to drive the car home. I’m out of pocket for gas and tolls for an extra 1000 miles of driving and two days of time of both of us to come back to Philly area and get my car. UHAUL gave me a reservation for truck and TRAILER and they never had the TRAILER”
Steven MSales person was very friendly and helpful.
ANTHONY GThe U-Haul app does not work well. I was finally helped at the counter and I was in my way after a 20 minute wait. The van smelled of cigarettes and the tire pressure light would not go off. I stopped to fill the tires and it stayed on.
Kenneth JThe guy that waited on me was super pleasant and made sure I was comfortable with the rental ! He is the poster of customer ! HELL OF A GUY !!!
John TThe entire experience was fantastic.
Jeffrey SI’m still waiting for a refund. I returned the truck and used 24 miles then I thought I needed. They charged me for 100 miles. I only went 76. I should be refunded that’s what they told me on Saturday when I retuned the truck. My card was charged the full amount.
John HWhen I rented the vehicle on 8/31/23, it was supposed to be at the Crum Lynn, PA location. FIVE minutes before I arrived (and I was en route), I get a call on my cell phone telling me there are no rentals available, and that I need to go to the next location in Chester, PA (about 4 miles away but NOT in a good neighborhood). Thankfully, the manager at Crum Lynn DID, in fact, have the vehicle I needed and helped me out. But COROPORATE Uhaul, calling me FIVE minutes prior to arrival, to tell me I have to drive further out (and in a bad neighborhood, no less) was TOTALLY UNACCEPTABLE. If it wasn't for the UPSTANDING Manager at Crum Lynn's location, it could have been a very different (negative) review. Major accolades to the Crum Lynn, PA manager.
David LExperience was great
Brian JA place to park for daily rentals would be great. The staff at this location are fantastic. Friendly and helpful. They have made this part of my move stress free.
Mary GProfessional. Efficient. Excellent service.
Stanley RNothing
James MTruck ran great and will use Uhaul again if needed.
Gary REmployee was very polite and professional. Will come back again.
Brian LSo glad U-Haul came through for me when another company cancelled my reservation last minute. Truck was clean and customer service very helpful with any questions I had.
Susan SGreat U-Haul but I think the person before me drained the battery but we ended up still making progress
chris sMileage is way too expensive. The truck I had broke down, waited for about an hour for the tow truck, which you can't help that. Yes, my rental was extended because of the time i lost, but I paid for that, but no discount or break for the inconvenience
Rachel PUpdate the vehicles that are without backup cameras
Michael TN/A
CAROLYN WNo Improvement necessary. The associate was helpful and got me on my quickly even though they were very busy at the time. The equipment was in good repair and worked as expected. Even though I have used car trailers in the past, I took a few minutes and viewed the short video on the APP which was a great refresher. Drop-off was also quick and easy.
Jason R