Customer Reviews for U-Haul of Concord

17,012 reviews

2291 Monument Bl   Concord, CA 94520
(Across the street from Costco, Across the street from Safeway)

(925) 827-0661

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm

Services at this Location:

Contact Us

(925) 827-0661

2291 Monument Bl
Concord, CA 94520
(Across the street from Costco, Across the street from Safeway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 7 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every time I've visited this location to rent a truck or drop off someone, whatever, the 10-12 "neighborhood union" guys hanging outside the property looking for work all start getting up and yelling at customers to hire them. I would never hire any them, I always line up my help prior to getting the rental. It's annoying, but it's Concord, and that's how the city likes it.

Anthony Vecchio 
Rating:
4.0

Customer did not leave a comment.

Michael Hanley 
Rating:
5.0

Customer did not leave a comment.

Douglas Williams 
Rating:
3.0

Hard to get in and out of the facility with all of the trucks that they have for the space. Also. It is very intimidating when you pull into the facility and there are 10 DAY WORKERS staring at you at the entrance and don’t care if they get in your way. The employees that work there were very helpful and nice but I will only rent something from there if it is the last place that has what I need and is available.

Brent Werder 
Rating:
5.0

I was very satisfied with my renting experience. Ashley and Alton (?) went out of their way to provide great customer service. They were very helpful and polite. Please acknowledge them for me. Diane Reilly

Diane Reilly 
Rating:
5.0

Customer did not leave a comment.

Kevin Patfield 
Rating:
4.0

Customer did not leave a comment.

Dina McLelland 
Rating:
5.0

Service tech very helpful setting up trailer.

George Poon 
Rating:
5.0

Customer did not leave a comment.

Philip Serventi 
Rating:
5.0

Everyone was outstanding! Communication was excellent, phone, text, email and in person. Truck was good, plenty of power, big gas tank, A/C worked. Cruise Control would have been nice. A very good experience. Everyone went out of their way to make sure I had a positive experience.

kenneth fortune 
Rating:
5.0

Excelente servicio! Muchas gracias !!

Fernando Solorzano 
Rating:
1.0

Customer did not leave a comment.

Shane Robinson 
Rating:
5.0

Great customer service! Smooth and easy. Equipment was perfect! Definitely will recommend this location to friends whenever they’re moving!

dave virgile 
Rating:
5.0

Brodee and the team were quick and got us out the door quickly and very helpful.

Brad Nielson 
Rating:
4.0

You are doing fine, good people are key no matter where they work or what they do for a living.

Erik Jensen 
Rating:
3.0

Customer did not leave a comment.

Susan Carey 
Rating:
5.0

Broddee as always helpful and kind. Thanks for assisting Us always when We need to rent Your vans.

Chance Recto 
Rating:
3.0

The ad for the trailer I rented (5x9) said under Towing Vehicle Requirements - Must have 1-7/8" or, 2" hitch ball (2,000 lbs. minimum). My truck had 1-7/8 ball - however I was told I needed 2" and was sold one for an additional $35.

John Irvine 
Rating:
3.0

The staff was friendly and helpful but the wait time to checkout was very long during each of my three visits.

Erica Wheat 
Rating:
1.0

I wouldn’t recommend Uhaul at all the moment. At least for a while. The whole experience was horrible

ROSA LEONMORENO 
Rating:
4.0

Customer did not leave a comment.

Mckenzi Smith 
Rating:
5.0

Excelente servicio

Wenkang He 
Rating:
5.0

I should get money back for having put more gas in than we used. Gas is expensive these days.

Dina McLelland 
Rating:
5.0

Nothing. Representative at Concord, CA named Anthony was great. Made it easy for me to get truck and be on my way

Anthony Smalls 
Rating:
5.0

Great service I was greeted in parking lot to when I walk through door lovely lady Monica help me with picking up my truck great service truck was clean and well maintained

Andrea Cole 
Rating:
5.0

Well kept location staff was amazing as stressful moving could be I’ve had such an great experience believe lady help me was Ashley thank you all only if they could help me unpack

DALIA ANDERSON 
Rating:
4.0

The truck I used JH155R, bounced so much, my friend behind me said the wheels actually came off the ground. The truck was very clean, and my rental agent was great 👍

Constance Andrews 
Rating:
5.0

Customer did not leave a comment.

Deborah BEVERIDGE 
Rating:
4.0

Customer did not leave a comment.

Kwame Thompson 
Rating:
5.0

Customer did not leave a comment.

Joe Formusa 
Rating:
5.0

Customer did not leave a comment.

Laura Adcock 
Rating:
5.0

Customer did not leave a comment.

Patricia Norton 
Rating:
5.0

Everyone was highly experienced, professional, and kind

Rose Crait 
Rating:
5.0

Customer did not leave a comment.

Kevin Patfield 
Rating:
5.0

Professional service, strongly recommended!

Weiming Yao 
Rating:
5.0

Customer did not leave a comment.

Derina Ludick 
Rating:
5.0

Customer did not leave a comment.

Ahmadzia Naimi 
Rating:
4.0

Nick was awesome on the phone discussing my hitch options and then locating the hitch I needed and getting it in-house in a couple of days. He also did a great job installing my hitch and in the wait timeframe he gave me. My only negative is that this location is very understaffed and it took me 30 minutes to check out after my hitch was installed as there was only 1 front room employee and he was doing rentals, returns and selling product.

Michael Saba 
Rating:
5.0

This is the best U-haul location i’ve been to, great customer service Very friendly and easy to do business with. Definitely recommended to anyone trying to get transported

Carlos Godinez 
Rating:
3.0

Customer did not leave a comment.

Javon Stephens 
Rating:
4.0

Customer did not leave a comment.

MUSTAFA AZIMI 
Rating:
1.0

Customer did not leave a comment.

KYLE nishimura 
Rating:
5.0

Customer did not leave a comment.

CATHY HANKS 
Rating:
5.0

Customer did not leave a comment.

CATHY HANKS 
Rating:
5.0

The two staff persons at UHAUL in Concord Ca. that assisted me were very friendly , courteous , helpful and professional. They made my trailer rental experience extremely stress free and enjoyable. They both are definitely a great asset to your company. Thank you.

james salgado 
Rating:
5.0

Customer did not leave a comment.

Amanda Welch 
Rating:
5.0

Customer did not leave a comment.

Elliott Kolto 
Rating:
5.0

Great customer service, staff was friendly and professional. I was able to quickly check-in and out!

Rahul Razdan 
Rating:
5.0

Customer did not leave a comment.

Diane Reilly 
Rating:
5.0

Customer did not leave a comment.

richard rose 
Rating:
4.0

Customer did not leave a comment.

Booker Lucas 
Rating:
1.0

Horrible lady up front nasty attitude. At the end she was very nice but still the first time she was just super nasty….

danny Cornejo 
Rating:
5.0

Customer did not leave a comment.

fabian hernandez 
Rating:
5.0

Customer did not leave a comment.

Lynne Grigsby 
Rating:
5.0

Very easy pick up and drop off

Karen Billman 
Rating:
5.0

Customer did not leave a comment.

Hannah Gentry 
Rating:
5.0

Customer did not leave a comment.

Count-Marquis Pippins II 
Rating:
5.0

Customer did not leave a comment.

Raymond Lucas 
Rating:
5.0

Customer service reps were outstanding from pickup to return. I would rate them the best I’ve experienced in my 71 years of living!! Thank you!!

Cheryl Pace 
Rating:
5.0

Customer did not leave a comment.

elaina johnson 
Rating:
5.0

Customer did not leave a comment.

Carson Larsen 
Rating:
2.0

When the customer says the check engine ight is on before departure don't just say it will be fine they all do it.

Gary Brunclik 
Rating:
5.0

I travel from another town just to rent from this location. Their customer service is outstanding.

Luis Hurtado 
Rating:
5.0

Customer did not leave a comment.

hector ortiz 
Rating:
5.0

The whole team was fantastic, I was greeted when I came in the door and was helped immediately. Everyone was friendly and knowledgeable and was able to answer all my questions. I will definitely come back to this location.

Anastasia Hughes 
Rating:
5.0

Great customer service here. The assistant manager, who is a female, always treats me well when I use UHaul. She definitely deserves a raise and promotion!

Adam Johnson 
Rating:
5.0

Customer did not leave a comment.

Scott Wheaton 
Rating:
5.0

Customer did not leave a comment.

Marius Radu 
Rating:
3.0

Van needed service. Transmission delayed in shifting with heavy kick once it did. Door was damaged and would not close properly. Headliner peeling. Headlights were so dim I was not sure if they were legal to be driving with. App for check in and check out was repeatedly failing or having trouble.

David Smart 
Rating:
4.0

Customer did not leave a comment.

Anders Scott 
Rating:
5.0

Super professional service! Will use it again!!!

weiming yao 
Rating:
5.0

Customer did not leave a comment.

Karla Cole 
Rating:
3.0

I wasn’t offered military discount. Offer customers all the benefits available to them.

Abdul-Gafar Bello 
Rating:
5.0

Customer did not leave a comment.

Phillip Lampe 
Rating:
5.0

The online check-in was smooth and fast. Really helped be efficient and fast

Erik Lee 
Rating:
5.0

Great customer service was really nice and explained everything to me truck was very clean I will definitely be coming back. Ty

Paula Bryant 
Rating:
4.0

Customer did not leave a comment.

Alan Warren 
Rating:
5.0

Customer did not leave a comment.

Shahab Yari 
Rating:
5.0

Keep up the good work.

Ian Brandt 
Rating:
1.0

Better customer service

devin thompson 
Rating:
5.0

Good service,no issues no problems

Billy Bowman 
Rating:
1.0

DONT CALL THE POLICE AND REPORT THE VEHICLE STOLEN WHWN THE CUSTOMER IS STILL RENTING IT. I HAD 5 POLICE OFFICERS WITH THIER GUNS DRAWN ON ME IN A PARKING LOT! I NEVER GOT A PHONE CALL, AN EMAIL, TEXT MESSAGE ALEETING ME THERE WAS AN ISSUE, BUT YOU DIDNT HAVE ANY PROBLEMS TAKING MONEY FROM THE ACCOUNT BEFORE AND AFTER MY ARREST. ABSOLUTELY RIDICULOUS AND VERY WORTHY OF A LAWSUIT

Kimberly Dendurent 
Rating:
4.0

As I got in the 15 ft truck, the weather stripping came off. Taped it on. We pulled out the ramp and the right side safety latch was broken on the right side. We strapped it securely so we could use the ramp.

Ron Koyasako 
Rating:
5.0

Customer did not leave a comment.

Scott Griego 
Rating:
5.0

Thank you thank you thank you and everything is excellent that location is excellent people 5,000 10,000 stock

SAYED RAHIMI 
Rating:
4.0

Customer did not leave a comment.

Matthew Johnson 
Rating:
5.0

Customer did not leave a comment.

Eddie Simeon 
Rating:
3.0

Customer did not leave a comment.

Geoffery Fiedler 
Rating:
4.0

Make sure everything works..

Javier Viruegas 
Rating:
4.0

The gal behind the counter who's been there for over 10 years is absolutely amazing and a super employee!!!!

MIKE BRITTMAN 
Rating:
5.0

Great service!!!

Gregry Howard 
Rating:
4.0

Customer did not leave a comment.

Thanach Kasemthanachai 
Rating:
5.0

Customer did not leave a comment.

Andrzej Machura 
Rating:
3.0

Pickup takes a very long time. I waited almost an hour past my pickup time despite arriving a few minutes early. Checking in/attempting to pick up and drop off through the uHaul app isn't functional either.

Robin Crowe 
Rating:
1.0

No openin time No cordial To rude And more

Ernesto Garcia 
Rating:
4.0

Customer did not leave a comment.

Cory Lingle 
Rating:
5.0

I rent from here at least twice per week and great service every time general manager Brodee has brought a great team together great people working to well taken care of trucks

Julie Mancini 
Rating:
5.0

Manager was amazing, quick, helpful, seamless process.

andria carter 
Rating:
5.0

Customer did not leave a comment.

Ashley Gray 
Rating:
3.0

Customer did not leave a comment.

Raymond Schwerin 
Rating:
5.0

Great

Shamica Morton  |  Overall Experience 
Rating:
5.0

We rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.

Jamie Vincent  |  Overall Experience 
Rating:
5.0

Very happy about UBx service

Majid Ramji  |  Overall Experience 
Rating:
1.0

I ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.

James Rogers  |  Overall Experience 
Rating:
5.0

Sara was great! Friendly, energetic, caring.

GREG KIRSCH  |  Overall Experience 
Rating:
3.0

Not impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.

Leo Caproni  |  Overall Experience 
Rating:
5.0

Very good service

jassie toomalatai  |  Overall Experience 
Rating:
5.0

Awesome.

stephanie bauer  |  Overall Experience 
Rating:
5.0

Uhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.

Lily Fu  |  Overall Experience 
Rating:
5.0

Everything was great.

Lawrence Jackson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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