Every time I've visited this location to rent a truck or drop off someone, whatever, the 10-12 "neighborhood union" guys hanging outside the property looking for work all start getting up and yelling at customers to hire them. I would never hire any them, I always line up my help prior to getting the rental. It's annoying, but it's Concord, and that's how the city likes it.
Anthony VecchioCustomer Reviews for U-Haul of Concord
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to get in and out of the facility with all of the trucks that they have for the space. Also. It is very intimidating when you pull into the facility and there are 10 DAY WORKERS staring at you at the entrance and don’t care if they get in your way. The employees that work there were very helpful and nice but I will only rent something from there if it is the last place that has what I need and is available.
Brent WerderI was very satisfied with my renting experience. Ashley and Alton (?) went out of their way to provide great customer service. They were very helpful and polite. Please acknowledge them for me. Diane Reilly
Diane ReillyService tech very helpful setting up trailer.
George PoonEveryone was outstanding! Communication was excellent, phone, text, email and in person. Truck was good, plenty of power, big gas tank, A/C worked. Cruise Control would have been nice. A very good experience. Everyone went out of their way to make sure I had a positive experience.
kenneth fortuneExcelente servicio! Muchas gracias !!
Fernando SolorzanoGreat customer service! Smooth and easy. Equipment was perfect! Definitely will recommend this location to friends whenever they’re moving!
dave virgileBrodee and the team were quick and got us out the door quickly and very helpful.
Brad NielsonYou are doing fine, good people are key no matter where they work or what they do for a living.
Erik JensenBroddee as always helpful and kind. Thanks for assisting Us always when We need to rent Your vans.
Chance RectoThe ad for the trailer I rented (5x9) said under Towing Vehicle Requirements - Must have 1-7/8" or, 2" hitch ball (2,000 lbs. minimum). My truck had 1-7/8 ball - however I was told I needed 2" and was sold one for an additional $35.
John IrvineThe staff was friendly and helpful but the wait time to checkout was very long during each of my three visits.
Erica WheatI wouldn’t recommend Uhaul at all the moment. At least for a while. The whole experience was horrible
ROSA LEONMORENOExcelente servicio
Wenkang HeI should get money back for having put more gas in than we used. Gas is expensive these days.
Dina McLellandNothing. Representative at Concord, CA named Anthony was great. Made it easy for me to get truck and be on my way
Anthony SmallsGreat service I was greeted in parking lot to when I walk through door lovely lady Monica help me with picking up my truck great service truck was clean and well maintained
Andrea ColeWell kept location staff was amazing as stressful moving could be I’ve had such an great experience believe lady help me was Ashley thank you all only if they could help me unpack
DALIA ANDERSONThe truck I used JH155R, bounced so much, my friend behind me said the wheels actually came off the ground. The truck was very clean, and my rental agent was great 👍
Constance AndrewsEveryone was highly experienced, professional, and kind
Rose CraitProfessional service, strongly recommended!
Weiming YaoNick was awesome on the phone discussing my hitch options and then locating the hitch I needed and getting it in-house in a couple of days. He also did a great job installing my hitch and in the wait timeframe he gave me. My only negative is that this location is very understaffed and it took me 30 minutes to check out after my hitch was installed as there was only 1 front room employee and he was doing rentals, returns and selling product.
Michael SabaThis is the best U-haul location i’ve been to, great customer service Very friendly and easy to do business with. Definitely recommended to anyone trying to get transported
Carlos GodinezThe two staff persons at UHAUL in Concord Ca. that assisted me were very friendly , courteous , helpful and professional. They made my trailer rental experience extremely stress free and enjoyable. They both are definitely a great asset to your company. Thank you.
james salgadoGreat customer service, staff was friendly and professional. I was able to quickly check-in and out!
Rahul RazdanHorrible lady up front nasty attitude. At the end she was very nice but still the first time she was just super nasty….
danny CornejoVery easy pick up and drop off
Karen BillmanCustomer service reps were outstanding from pickup to return. I would rate them the best I’ve experienced in my 71 years of living!! Thank you!!
Cheryl PaceWhen the customer says the check engine ight is on before departure don't just say it will be fine they all do it.
Gary BrunclikI travel from another town just to rent from this location. Their customer service is outstanding.
Luis HurtadoThe whole team was fantastic, I was greeted when I came in the door and was helped immediately. Everyone was friendly and knowledgeable and was able to answer all my questions. I will definitely come back to this location.
Anastasia HughesGreat customer service here. The assistant manager, who is a female, always treats me well when I use UHaul. She definitely deserves a raise and promotion!
Adam JohnsonVan needed service. Transmission delayed in shifting with heavy kick once it did. Door was damaged and would not close properly. Headliner peeling. Headlights were so dim I was not sure if they were legal to be driving with. App for check in and check out was repeatedly failing or having trouble.
David SmartSuper professional service! Will use it again!!!
weiming yaoI wasn’t offered military discount. Offer customers all the benefits available to them.
Abdul-Gafar BelloThe online check-in was smooth and fast. Really helped be efficient and fast
Erik LeeGreat customer service was really nice and explained everything to me truck was very clean I will definitely be coming back. Ty
Paula BryantKeep up the good work.
Ian BrandtBetter customer service
devin thompsonGood service,no issues no problems
Billy BowmanDONT CALL THE POLICE AND REPORT THE VEHICLE STOLEN WHWN THE CUSTOMER IS STILL RENTING IT. I HAD 5 POLICE OFFICERS WITH THIER GUNS DRAWN ON ME IN A PARKING LOT! I NEVER GOT A PHONE CALL, AN EMAIL, TEXT MESSAGE ALEETING ME THERE WAS AN ISSUE, BUT YOU DIDNT HAVE ANY PROBLEMS TAKING MONEY FROM THE ACCOUNT BEFORE AND AFTER MY ARREST. ABSOLUTELY RIDICULOUS AND VERY WORTHY OF A LAWSUIT
Kimberly DendurentAs I got in the 15 ft truck, the weather stripping came off. Taped it on. We pulled out the ramp and the right side safety latch was broken on the right side. We strapped it securely so we could use the ramp.
Ron KoyasakoThank you thank you thank you and everything is excellent that location is excellent people 5,000 10,000 stock
SAYED RAHIMIMake sure everything works..
Javier ViruegasThe gal behind the counter who's been there for over 10 years is absolutely amazing and a super employee!!!!
MIKE BRITTMANGreat service!!!
Gregry HowardPickup takes a very long time. I waited almost an hour past my pickup time despite arriving a few minutes early. Checking in/attempting to pick up and drop off through the uHaul app isn't functional either.
Robin CroweNo openin time No cordial To rude And more
Ernesto GarciaI rent from here at least twice per week and great service every time general manager Brodee has brought a great team together great people working to well taken care of trucks
Julie ManciniManager was amazing, quick, helpful, seamless process.
andria carterGreat
Shamica Morton | Overall ExperienceWe rented 2 Uboxes from Uhaul of Concord. Staff was attentive and friendly, prices were very reasonable and we are completely satisfied with our rental experience.
Jamie Vincent | Overall ExperienceVery happy about UBx service
Majid Ramji | Overall ExperienceI ordered two containers but there was only one there and the other was in Hayward. The young man that was helping us really didn’t know his job. Anyway, we were really inconvenienced and irritated.
James Rogers | Overall ExperienceSara was great! Friendly, energetic, caring.
GREG KIRSCH | Overall ExperienceNot impressed with lack of communication between Hayward Ubox storage facility, Concord store location and myself.
Leo Caproni | Overall ExperienceVery good service
jassie toomalatai | Overall ExperienceAwesome.
stephanie bauer | Overall ExperienceUhaul of Concord went above and beyond to make sure I got my uBox on time. They worked after hours to help me and I cannot thank them enough for it.
Lily Fu | Overall ExperienceEverything was great.
Lawrence Jackson | Overall Experience