Customer Reviews for U-Haul of Chambersburg

3,867 reviews

1795 Lincoln Way E   Chambersburg, PA 17202
(Rt 30 E Of I-81, Across from M & T Bank)

(717) 264-8782

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(717) 264-8782

1795 Lincoln Way E
Chambersburg, PA 17202
(Rt 30 E Of I-81, Across from M & T Bank)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

norma flores 
Rating:
5.0

Customer did not leave a comment.

heather kozarski 
Rating:
5.0

Nothing, process was flawless. Rachael B was professional and a pleasure to work with.

james beck 
Rating:
5.0

Customer did not leave a comment.

Kevin Upson 
Rating:
5.0

Customer did not leave a comment.

Cameron Thomas 
Rating:
3.0

Dont rent vehicles that are a safety issue. Alignment way off. Exhaust leak coming into cab, truck would not drive straight. Had to turn steering wheel left and right while driving to try to go straight.

Anthony Helfrick 
Rating:
5.0

Customer did not leave a comment.

Charles Shuster 
Rating:
5.0

Very good service. Thank you. Ed Landerkin

edward landerkin 
Rating:
5.0

The staff was having trouble with the printer. Perhaps an upgrade is due.

Trevor Davies 
Rating:
5.0

Customer did not leave a comment.

mark knepp 
Rating:
5.0

Customer did not leave a comment.

Cynthia Armstrong 
Rating:
5.0

Customer did not leave a comment.

Brandon Ulsh 
Rating:
5.0

Customer did not leave a comment.

david schaffer 
Rating:
5.0

Customer did not leave a comment.

John Rider 
Rating:
5.0

May need additional staff on selected Saturdays during the month. Otherwise excellent service.

Ricardo Spraglin 
Rating:
5.0

Customer did not leave a comment.

RUSSELL BERRY 
Rating:
5.0

We have rented from this location before. They always have availability and are very thorough.

maria mcbride 
Rating:
5.0

Customer did not leave a comment.

Dana Snowden 
Rating:
3.0

Would have liked more detailed explanation on things, such as how they arrived at the extra mileage charge since the truck was not picked up at the original location site requested.

richard Troup 
Rating:
5.0

Customer did not leave a comment.

Lawrence Cuff 
Rating:
5.0

The staff did an excellent job. Everyone that I dealt with were Professional and Organized. I am highly satisfied.

david beaver 
Rating:
5.0

Keep theat guy Kelly there!! He was such an awesome man to work with!!

Broderick Jones 
Rating:
5.0

Customer did not leave a comment.

Rita Chacon 
Rating:
5.0

Customer did not leave a comment.

John Hanni 
Rating:
5.0

Customer did not leave a comment.

Jeff Goetz 
Rating:
5.0

Customer did not leave a comment.

Christina Trapp 
Rating:
4.0

Customer did not leave a comment.

ERIC WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Mark Nicholson 
Rating:
1.0

Old beat up truck that wouldn't switch gears and could hardly move the door. Used to be a nice shop with good trucks. Now, just pieces of crap. Won't go back here. Will go past it to the Penske shop

laurie sargent 
Rating:
5.0

Nothing that I can think of.

Margaret Kendall 
Rating:
5.0

Nicest Women ever to work there!

Wesley Swanger 
Rating:
4.0

Keep it on

Martin Ramirez 
Rating:
5.0

Customer did not leave a comment.

Cedric MARTIN 
Rating:
5.0

Customer did not leave a comment.

Alan Barraclough 
Rating:
1.0

Ridiculous. They tried to make their lack of space my problem. They kept insisting they changed my location to an hour away. It took several texts and three phone calls before they finally agreed to honor my reservation location. I should add my pickup location had been changed as well about 30 minutes away. I agreed to that without complaint but a two hour roundtrip diversion for dropoff was a ridiculous request and they did not offer any compensation for the 9 gallons of gas not even considering any value for our time. After numerous moves with UHaul over the years I must say your customer treatment has degraded significantly

Glenn Boyer 
Rating:
4.0

Customer did not leave a comment.

Ekondua Amoke 
Rating:
5.0

I rented a 26' truck with only 10K miles and it ran great and the ride was very comfortable. Kelly and his staff was great to work with. Thanks.

Raynond Yaukey 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WOODS 
Rating:
5.0

Customer did not leave a comment.

Brian McCollough 
Rating:
5.0

Customer did not leave a comment.

Joseph Redington 
Rating:
5.0

Customer did not leave a comment.

jason zulick 
Rating:
5.0

Customer did not leave a comment.

timothy davis 
Rating:
5.0

Customer did not leave a comment.

Thimas Morrison 
Rating:
1.0

The quality of customer service provided during my recent visit was unsatisfactory. Despite being a paying client, I experienced sub-par assistance and was left unattended when my transaction was incomplete. The representative proceeded to attend to two other customers instead of prioritizing my needs. Furthermore, when I sought clarification on certain matters, the representative displayed no interest in addressing my concerns, nor was their explanation helpful. Based on my interaction, I am unable to recommend this location to any family or friends. In light of the aforementioned experience, I prefer to drive an additional 20-30 miles to seek better service from competitors. As a suggestion, I recommend the company to consider providing customer service training to its personnel to enhance their performance and be able to serve a diverse and multicultural demographic.

ERICK MENDIZABAL PADILLA 
Rating:
5.0

Friendly staff easy process

Jeremy Helman 
Rating:
3.0

Took forever to check out the U-Haul and to turn it back in. Staff wasn’t very friendly.

Amber Ott 
Rating:
5.0

Exe4llent experience, vehicle was like new. Staff was pleasant

daniel cook 
Rating:
5.0

Customer did not leave a comment.

Patrick Cassner 
Rating:
5.0

Have two people on shift at all times for winter safety, in case of an accident.

kenneth nelson 
Rating:
4.0

Customer did not leave a comment.

Brandon Smead 
Rating:
5.0

Customer did not leave a comment.

olin suero-santana 
Rating:
5.0

Great service!! The gentleman went over the equipment and answered all my questions. It was easy!!

John Volker 
Rating:
5.0

I rent a trailer her twice a year. The service has been flawless always. The unit I reserved is always there, the check-in process is quick, personnel is very knowledgeable....Excellent place to do business with!

Daryl R Lehman 
Rating:
5.0

Excellent

CRAIG WEAVER 
Rating:
5.0

Customer did not leave a comment.

Joseph Rosenbaum 
Rating:
4.0

Customer did not leave a comment.

Eugene Weber 
Rating:
5.0

they are always kind and helpful at the different sites we been at

Jennie Loucks 
Rating:
5.0

Everything went smoothly as always. No problem picking up or dropping off the 10 ft truck. Employees were professional and helpful. I will use this office again.

william Miller 
Rating:
1.0

Customer did not leave a comment.

Kilian Stover 
Rating:
4.0

Customer did not leave a comment.

WILLIAM MERKLE 
Rating:
5.0

Truck was ready at the right time, it was clean, and it performed as expected. No complaints.

Darren Williams 
Rating:
4.0

Customer did not leave a comment.

Ajanae Kravit 
Rating:
5.0

No comment

Paul Witherow 
Rating:
4.0

Customer did not leave a comment.

Sara Loeb 
Rating:
5.0

Great service! Clean Truck! Easy transaction!

Calvin Wilkinson 
Rating:
4.0

Customer did not leave a comment.

Kenneth Shields 
Rating:
5.0

Customer did not leave a comment.

James Hudnell 
Rating:
5.0

Everything was quick and straight forward and the woman I delt with was very nice and laid back.

Zachery Coulter 
Rating:
4.0

Customer did not leave a comment.

JOHN CUELLAR 
Rating:
3.0

The Chambersburg, PA UHAUL location had very good customer service, I really appreciated that. They were pretty officient.

chris seeger 
Rating:
5.0

Customer did not leave a comment.

Patrick Hubley 
Rating:
5.0

Customer did not leave a comment.

Everett Basford 
Rating:
4.0

Customer did not leave a comment.

Teresa Damon 
Rating:
5.0

Customer did not leave a comment.

DEREK ABBOTT 
Rating:
5.0

Customer did not leave a comment.

Marlene Ebersole 
Rating:
5.0

Kelly was great helping me choose what size to rent and help me easily book my rental.

alice sites 
Rating:
4.0

Customer did not leave a comment.

Jorge Navarrete 
Rating:
5.0

Customer did not leave a comment.

James Cottingham 
Rating:
5.0

Customer did not leave a comment.

Cory Cutchall 
Rating:
5.0

Customer did not leave a comment.

Cindy Hatfield 
Rating:
5.0

I would have to look hard to find something that you could improve upon. The only thing I could say would be to squirt some WD-40 on the ratchet used to tighten the straps on the tow dolly. Service has always been exceptional- I rent from this location so often my neighbors keep asking if I’m moving out of the neighborhood. Pay this staff more and keep them here - they rock! Thanks

Robert Wright 
Rating:
4.0

Customer did not leave a comment.

Pamela Robinson 
Rating:
5.0

Customer did not leave a comment.

James Nance 
Rating:
4.0

Customer did not leave a comment.

Keystone Ford 
Rating:
5.0

Customer did not leave a comment.

Alan Barraclough 
Rating:
5.0

Customer did not leave a comment.

Crist Besore 
Rating:
5.0

Great service.

Rkia Hall 
Rating:
5.0

Dave was a great help! Went above & beyond!

Steven Durning 
Rating:
5.0

Customer did not leave a comment.

Audrianna Watson 
Rating:
5.0

Customer did not leave a comment.

Deb Freeman 
Rating:
4.0

Customer did not leave a comment.

Cassandra Pope 
Rating:
5.0

Customer did not leave a comment.

Carmen Lanosz 
Rating:
5.0

Customer did not leave a comment.

Edward Vance 
Rating:
2.0

Get trucks that don’t break sown

dave garner 
Rating:
5.0

Great service at the counter! She was very thorough and knowledgeable

lisa myers 
Rating:
1.0

Absolutely worst person to deal with in the world is Kelly - the manager of this location. He gave me a dirty old truck, the wrong tow dolly for my car, and a crappy attitude. Then Uhaul charged me for the extra mileage it took to drive the loaded Uhaul back to Chambersburg and back home b/c of his incompetence. On the way back up, my mother was driving my car and totaled it in an accident. I honestly will not use Uhaul again.

robbin stover 
Rating:
4.0

Not applicable

JOHN MARTINKA 
Rating:
5.0

Customer did not leave a comment.

Randall Whitehouse 
Rating:
5.0

Customer did not leave a comment.

Roxanne Shepard 
Rating:
5.0

Very professional well run.

george fike 
Rating:
4.0

Price for UBox transit seemed a bit excessive, but was very convenient

George Miklowcic  |  Overall Experience 
No reviews have been submitted for this location.

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